Latest news with #ITSM
Entrepreneur
9 hours ago
- Business
- Entrepreneur
Several Tailwinds Powering ServiceNow India's Growth: Sumeet Mathur
Over the past decade, the company's presence in India has transformed into a microcosm of its global organization. The India team has tripled in size in just two years, with 1 in 3 ServiceNow engineers globally now based in India. You're reading Entrepreneur India, an international franchise of Entrepreneur Media. Tech 25: Sumeet Mathur, SVP and MD, ServiceNow India ServiceNow was founded in 2004 by Fred Luddy with a simple yet powerful vision: to make work easier for people by creating a cloud-based platform that could streamline and automate routine IT service management tasks. It was incorporated as Glidesoft, Inc. in 2003, but formally established and became ServiceNow in 2004. Initially focused on IT Service Management (ITSM), the company offered a modern alternative to legacy systems, enabling faster, more efficient service delivery. Over the years, ServiceNow has evolved into a leading enterprise platform, expanding its capabilities beyond IT to include workflows for customer service, HR, security, operations, and more. Globally, ServiceNow caters to 85 per cent of Fortune 500 companies and closed 2024 with USD 10.27 billion in revenue, marking 19 per cent year-on-year growth. India has played an increasingly pivotal role in ServiceNow's global growth story under the leadership of Sumeet Mathur, SVP and MD, ServiceNow India. Over the past decade, the company's presence in India has transformed into a microcosm of its global organization. The India team has tripled in size in just two years, with 1 in 3 ServiceNow engineers globally now based in India. Engineers and developers make up 85 per cent of the India workforce, which now accounts for over 20 per cent of the company's global headcount. The Hyderabad office has become its largest employee hub worldwide. ServiceNow India supports many of the country's top technology providers and is trusted by four out of India's top five banks. Recently, ServiceNow has introduced new AI innovations that drive real productivity gains. Unlike many AI agents trapped in isolated silos – like chatbots limited to CRM apps – ServiceNow believes its AI agents are deeply integrated across the entire enterprise. Mathur believes ServiceNow stays ahead of the curve by consistently innovating its platform, investing in AI and automation, and staying closely aligned with customer needs. "Central to this strategy is putting AI to work for people – using generative AI and machine learning to make work more intuitive, intelligent, and efficient across the enterprise," he says. In addition to a favourable technology environment, there are several tailwinds powering ServiceNow India's growth. With over 1,600 global capability centres (GCCs), the country is home to some of the most digitally mature hubs driving cutting-edge innovations – areas where ServiceNow is uniquely positioned to lead. "India is undergoing a remarkable transformation – from a labour-driven economy to an AI-first powerhouse – and is poised to become the world's third-largest economy by 2027. We are seeing strong momentum, with four of India's five largest banks leveraging our platform and an 80 per cent growth in our partner ecosystem over the past year. The next frontier is manufacturing, where we aim to drive global competitiveness through digital transformation. At the same time, India is emerging as a key player in the global shift toward Agentic AI. ServiceNow is uniquely positioned to lead this evolution," says Mathur. Company Facts: Year of Inception: 2004 Current Employee Count: 26,698 employees globally as of Q1 2025; 20% of global workforce based in India Major Clients: LTIMindtree, Wipro, Infosys, Poonawalla Fincorp, Mindsprint Any IP developed/patented: 2,247 total patents (granted) assets globally
Yahoo
10-06-2025
- Business
- Yahoo
SysAid Named a Strong Performer in 2025 Gartner® Peer Insights™ Voice of the Customer for Artificial Intelligence Applications in IT Service Management
TORONTO, June 10, 2025 /PRNewswire/ -- SysAid, a leading provider of Enterprise and IT Service Management solutions, has achieved the highest Overall Score in the May 2025 Gartner® Peer Insights™ Voice of the Customer report for Artificial Intelligence Applications in IT Service Management (ITSM). We view this recognition as a reflection of SysAid's exceptional customer satisfaction—with a 4.8 rating, the highest among all vendors evaluated—underscoring the company's commitment to delivering AI-driven innovation, seamless deployment, and outstanding customer support. "We believe that this endorses how deeply our AI capabilities resonate with users, from rapid onboarding, built-in governance and security, through excellent support," said Avi Kedmi, CEO of SysAid. "It's an honor to be recognized by the people who use our product daily and trust us to power their IT operations." SysAid's Agentic AI introduces a new powerful operational layer to its robust ITSM platform to deliver autonomous support and task resolution. By automating repetitive processes, SysAid helps IT organizations reduce ticket volumes, improve response times, and shift from reactive firefighting to strategic innovation. One reviewer on Gartner Peer Insights wrote:"SysAid has been instrumental to our business for over ten years, over the last few years we have really seen great improvements with the features and support. With the recent introduction of AI and Chatbots, it's really making the product a strong offering for IT Service management." – [Gartner Peer Insights Reviewer, Industry: Manufacturing Industry] Read more here: Gartner Peer Insights: SysAid Reviews About Gartner Peer Insights Gartner, Voice of the Customer for Artificial Intelligence Applications in IT Service Management, 30 May 2025 Gartner DisclaimerGartner and Peer Insights are trademarks of Gartner, Inc. and/or its affiliates. All rights reserved. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose. About SysAidSysAid is on a mission to liberate organizations by putting AI to work for them and their people. Built on a robust ITSM platform, SysAid's Agentic AI adds a powerful operational layer to IT, automating repetitive tasks and freeing teams from reactive work. AI Agents take the first action, so IT pros intervene only when truly needed—enabling focus on optimization, innovation, and strategic challenges. Organizations can go live in weeks with rapid onboarding and no heavy migrations. SysAid's AI is purpose-built for IT, delivering security and governance by design, along with award-winning support to ensure long-term success. With over 5,000 customers, SysAid partners with organizations from small businesses to Fortune 500 enterprises across 140 countries. For more information, visit Logo - View original content: SOURCE SysAid
Time of India
03-06-2025
- Business
- Time of India
Tech Mahindra signs deal with Netherlands-based Hanab for IT modernisation
Live Events India's fifth-largest IT services provider, Tech Mahindra (TechM), has entered into a multi-year partnership with Netherlands-based multi-service utility provider Hanab to modernise their IT infrastructure. The financials of the deal were not partnership aims to streamline operations and implement next-generation technologies to support Hanab's growth aspirations, the company said in a a multi-utility service provider focussed on infrastructure solutions in the fields of energy & utility, connectivity, and building installation, was recently acquired by European private equity (PE) firm Triton Partners For Hanab, TechM will help in the deployment of an IT Service Management (ITSM) platform to enable IT infrastructure separation from the parent company. Additionally, it will support cloud automation and IT modernisation programmes designed to manage and evolve their digital capabilities independently, the statement added.'Enterprises often face unique challenges like navigating complex legacy systems integration and managing constrained budgets while ensuring swift and seamless IT transitions. Our experience in managing complex carve-outs, coupled with proven frameworks for rapid IT modernisation, will ensure that Hanab can accelerate its go-to-market strategies, optimise its processes, and enhance its customer offerings,' said Mukul Dhyani, senior vice president, business head – continental Europe, partnership reinforces Tech Mahindra's commitment to strengthening its presence in the Netherlands.'This partnership is a pivotal step in enabling us to deliver greater value to our stakeholders, improve operational agility, and strengthen our market competitiveness,' said Eddy Spolspoel, chief financial officer (CFO) at deal comes along with India's largest IT services provider, Tata Consultancy Services (TCS), announcing a seven-year partnership with Europe-based Virgin Atlantic, and the fourth-largest software service provider, Wipro , signing a deal with US-based identity security solutions firm Entrust.
Yahoo
28-05-2025
- Business
- Yahoo
ScienceLogic® Achieves FedRAMP® Moderate Authorization, Accelerating Public Sector AIOps Adoption and Digital Transformation
Authorization enables the ScienceLogic Government Cloud to deliver secure observability and AIOps capabilities that drive efficiencies and strengthen federal IT service management RESTON, Va., May 28, 2025--(BUSINESS WIRE)--ScienceLogic®, a leader in intelligent automation and observability, today announced that it has achieved Federal Risk and Authorization Management Program (FedRAMP®) Moderate authorization for the ScienceLogic Government Cloud. A federal initiative intended to streamline and advance the U.S. government's adoption of cloud technologies, FedRAMP evaluates cloud-based products and services against a standardized framework developed to validate each tool's security and risk controls. Following a rigorous security assessment by a third-party assessment organization (3PAO) and completion of additional FedRAMP requirements, the ScienceLogic Government Cloud is now optimally positioned to support federal, state, and local agencies in their digital transformation efforts. Built on the SL1 platform, it delivers a powerful foundation of observability and data management—critical for modernizing IT operations and supporting IT Service Management (ITSM) practices. The platform enables agencies to drive significant operational efficiencies by eliminating manual IT processes, automating incident remediation, and expediting asset discovery across complex infrastructures. These capabilities directly support government-wide efficiency mandates, with ScienceLogic customers reporting up to 20% reduction in IT staffing requirements while simultaneously decreasing system downtime by as much as 30%. Agencies can effectively manage Tier-1 and Tier-2 operational workflows with reduced staffing, benefit from automated CMDB enrichment for accurate configuration management, and enhance mission resilience through predictive analytics. By offering real-time, unified visibility across on-premises, cloud, and hybrid environments, the platform empowers agencies to proactively monitor the health of systems and ensure the reliability of the critical services their constituents depend on. This comprehensive visibility also strengthens agencies' cyber resilience posture, complementing Zero Trust architecture initiatives and supporting compliance with Executive Order 14028 and CISA directives. Business service views further enhance situational awareness, helping IT teams maintain continuity across increasingly complex infrastructures. "Achieving FedRAMP authorization marks a pivotal milestone in our mission to support government agencies in their digital transformation journeys. This designation not only affirms the security and reliability of the ScienceLogic Government Cloud platform but paves the way for broader adoption of advanced AIOps capabilities across the public sector," said Dave Link, CEO of ScienceLogic. "By aligning with FedRAMP's rigorous standards, we can more rapidly enable agencies to modernize IT operations, gain real-time visibility, and harness automation at scale— accelerating innovation and improving outcomes government-wide." "ScienceLogic is committed to maintaining the highest levels of security and compliance for the ScienceLogic Government Cloud, exemplified by our new FedRAMP authorization and existing listings on the Department of Defense Information Networks (DoDIN) Approved Products List (APL), ISO 27001, and other certifications," said Lee Koepping, chief technologist for the public sector at ScienceLogic. "With our proven commitment to security, we're pleased to enable agencies to gain the critical IT observability and efficiencies that they need to enhance their operations while withstanding the evolving cyber threat landscape." The ScienceLogic Government Cloud delivers the full power of SL1 and PowerFlow, enabling seamless integrations between the platform and a wide range of third-party applications. These include ITSM and incident response tools such as ServiceNow, Atlassian Jira, Salesforce Service Desk, Cherwell, Everbridge xMatters, and PagerDuty, as well as collaboration platforms like Microsoft Teams, Slack, and Webex. ScienceLogic's listing in the FedRAMP Marketplace underscores its commitment to delivering secure, scalable solutions to government agencies. For more information about how the ScienceLogic Government Cloud enables digital transformation and supports constituent access to digital services, visit: About ScienceLogic ScienceLogic empowers intelligent, automated operations and comprehensive observability, freeing up time and resources, and driving business outcomes with actionable insights. The ScienceLogic AI Platform sees broadly across clouds and on-premises, enabling business service visibility with relationship mapping, and workflow automation to eliminate manual tasks. Trusted by thousands of organizations across the globe, ScienceLogic's technology has been proven for scale by the world's largest service providers, enterprises, and government agencies. View source version on Contacts Media Contacts: Jess LindbergVP, Global Corporate Lisa ThrockmortonREQ for ScienceLogicsciencelogic@
Associated Press
27-05-2025
- Business
- Associated Press
USU Once Again Recognized as a Market Leader in IT and Enterprise Service Management
MöGLINGEN, GERMANY, May 27, 2025 / / -- USU has once again been recognized as a leading global provider in the latest 'Vendor Selection Matrix™ IT and Enterprise Service Management Solutions' published by the independent analyst firm Research In Action (RIA). With an improved score of 9.35, USU secured third place overall among 20 internationally ranked vendors, reaffirming its strong market position in the IT and Enterprise Service Management (ITSM, ESM) sector. USU received top marks in the categories of recommendation rate, customer satisfaction, and price versus value ratio. The complete study is available for complimentary download on the USU website. Market Study Confirms Current IT and ESM Market Trends The market study is based on a survey of arround 1,000 IT and business decision-makers with budget responsibility from various companies worldwide. It reveals that the integration of Artificial Intelligence (AI), Machine Learning (ML), and Employee Experience will play a key role for ITSM and ESM providers and are significantly shaping the market. USU Impresses With Its Solution Portfolio The analysts particularly highlight USU's comprehensive, AI-driven platform, that seamlessly integrates with various business functions to streamline processes and enhance service delivery. With the second-highest score for breadth and depth of its solution offering, USU is recognized in the study as one of the top global vendors 2025. Also, the product partnership with Thoma Bravo has been perceived by the decision-makers surveyed as a very positive sign for future innovation and growth. Johannes Biesing, Vice President Product Management at USU, explains: 'This repeated recognition confirms our long-term strategy: we consistently focus on technological innovation and close customer relationships. Together with Thoma Bravo, we aim to drive future innovation and generate growth. With our AI-driven ITSM- and ESM-platform, we help companies around the world improve their service quality and accelerate their digital transformation.' This press release is available at USU GmbH As a leading provider of software and service solutions for IT and customer service management, USU helps customers optimize IT resources in the cloud and AI era. Organizations worldwide rely on USU to modernize their IT infrastructure, minimize cloud costs, and enhance service excellence. USU technologies provide comprehensive transparency and control over hybrid IT environments—from on-premises data centers to cloud-based services and hardware assets. Additionally, USU's AI-powered platform serves as a central knowledge base, delivering consistent information across all communication channels and customer services. More information: Verena Fahrbach USU GmbH +49 7141 48670 email us here Legal Disclaimer: EIN Presswire provides this news content 'as is' without warranty of any kind. We do not accept any responsibility or liability for the accuracy, content, images, videos, licenses, completeness, legality, or reliability of the information contained in this article. If you have any complaints or copyright issues related to this article, kindly contact the author above.
