Latest news with #ITmanagement
Phone Arena
6 days ago
- Phone Arena
Microsoft's latest move should mean fewer security fires to put out
AI is getting everywhere these days and Microsoft is making sure IT admins don't get left out. In a recent blog post, the company revealed it is bringing Security Copilot into Microsoft Intune and Microsoft Entra – two tools that are kind of a big deal for managing large-scale devices and user access in organizations. The goal? To make IT teams way more efficient and let AI take over the boring (and often complicated) parts of device and identity management. Copilot in Intune: Less clicking, more fixing Microsoft offers a new way to explore your Intune data with Copilot assistance across workloads.| Image credit – Microsoft With Security Copilot in Intune, admins can skip the usual digging through menus and dashboards. Instead, they can ask natural-language questions like "What's the security posture of our devices?" or "Show me noncompliant devices running outdated firmware," and get an actual answer – fast. It's kind of like ChatGPT for IT issues, except with all the data from your own company's device management platform baked in. It's not just about answering questions, either. Copilot can also guide admins through fixing the problems it finds – helping with step-by-step instructions, offering summaries of risky configurations and even recommending the best settings to apply across a fleet of company devices. And yes, it understands context, so you're not starting from scratch every time you ask something. Copilot in Entra: Making sense of identity chaos Now let's talk about Entra – Microsoft's identity and access management platform. Here, Copilot is stepping in to help admins make sense of what is usually a chaotic pile of sign-in logs, app permissions and risky behaviors. Normally, investigating identity issues the "old-school" way means sifting through endless dashboards, alerts, and logs – and by the time you figure out what went wrong, the damage might already be done. That's a problem when we are talking about over 600 million identity-based attacks happening every single day. Manual, slow investigations just don't cut it anymore – they give attackers too much time to exploit weak spots. Copilot changes that by helping admins ask smarter questions and get faster answers. You can say things like "Who has access to this app?" or "Why did this sign-in get flagged?" and Copilot will walk you through what it knows – complete with suggested actions, security context and even help cleaning up old or risky permissions. It's also useful for reviewing and tightening policies, something that too often gets ignored until something breaks. Microsoft claims Copilot brings all that info to the surface and keeps things from slipping through the cracks. Entra also gets a new AI agent built for conditional access cleanup. At Microsoft Secure 2025, the company announced a bold new step in its AI-first vision: 11 new Security Copilot agents that integrate directly into Microsoft Security and partner tools. These agents are designed to run high-volume, high-value tasks on autopilot, adapting to unique environments and learning from feedback. Now, the Conditional Access Optimization Agent is generally available in Microsoft Entra. Think of it as an AI assistant that lives inside your identity workflows. Instead of just waiting for someone to run an audit, this agent keeps watch 24/7, spotting policy gaps, overlaps, or old rules, and instantly suggesting one-click fixes. – Julian Rasmussen, Senior consultant and Partner, Point Taken, Microsoft MVP, July 2025 So yeah, as mentioned earlier, Security Copilot in Microsoft Intune and Entra is now officially out of preview and available for everyone. And while Microsoft just dropped Copilot into both tools – letting IT admins chat their way through device and identity headaches – the whole "AI makes your job easier" promise still has to prove it won't break more than it fixes. Secure your connection now at a bargain price! We may earn a commission if you make a purchase Check Out The Offer
Forbes
16-07-2025
- Business
- Forbes
Agentic AI Will Be More Useful For Business, But At What Cost?
As CIOs map out their strategies, it's becoming clear that agentic AI will change how they manage their organization's IT environment and how they deliver services to the rest of the business. By The SAP Insights Team Agentic AI is becoming a potential 'killer app' for CIOs looking to increase the return on their growing AI investments. Many organizations are piloting the technology, which comprises intelligent, often autonomous agents that can understand natural language, bridge information gaps, integrate across systems, and even take action. 'Agents are going to make AI a lot more useful,' says Timo Elliott, VP of Marketing and Global Innovation Evangelist with SAP. As CIOs map out their strategies, it's becoming clear that agentic AI will change how they manage their organization's IT environment and how they deliver services to the rest of the business. As always, however, IT leaders will need to balance their deployment plans with cost-management efforts that address the unique capabilities of agentic AI. Roots in robotic process automation Software-driven automation is not a new concept to CIOs. Robotic process automation (RPA) emerged in the early 2000s as a rules-based method for automating simple, repetitive tasks, such as data extraction or order processing. The launch of the generative AI application ChatGPT in November 2022 added a layer of cognitive capabilities to process automation, allowing developers to create a new generation of automated 'assistants' that could interact with customers and help employees with a variety of activities, from software development to content creation. Agentic AI raises the intelligence bar even higher, adding new levels of autonomy and reasoning that allow AI agents to work together, make decisions based on context, and trigger actions across different business functions. 'Every organization has key end-to-end business processes, which are mostly already automated,' says Elliott. 'AI agents offer a new way of patching problems, either by automating steps or by handling exceptions more flexibly.' In this manner, agents can begin to make or suggest process improvements as they go along. Isaac Sacolick, president and founder of StarCIO, a digital transformation consultancy, notes in a blog post for Infoworld that several types of AI agents exist, 'classified by how they make decisions and perform actions. Model-based agents replace rules with AI models and supporting data, while goal and utility-based agents compare different scenarios before selecting a course of action. The more sophisticated AI learning agents use feedback loops to improve results, while hierarchical agents work in a group to deconstruct complex tasks.' Developers at Milvus, which makes an open-source vector database for AI applications, provide an example of hierarchical agents in the context of a warehouse robotics system: A top-level 'orchestrator' agent might oversee inventory management, deciding which products need restocking. It could delegate subtasks to mid-level 'zone manager' agents, each responsible for a section of the warehouse. These mid-level agents might then assign specific pick-and-place tasks to low-level 'robot controller' agents operating individual machines. While these technical distinctions are important for CIOs as they map out a deployment strategy, Sacolick recommends that IT leaders focus on a different tactic when selling the idea to their C-suite colleagues. 'The CIO's role,' he explains, 'is to unpack the jargon and explain it to the C-suite in terms of the value, what problem they're solving, or where the long-term impact will be—using whatever language [business leaders] are familiar with.' Managing the costs of large-scale agentic AI Any value discussion inevitably turns into a budget discussion. As AI and GenAI deployments grow, so do concerns about costs. In IDC's 2024 Future Enterprise Resiliency and Spending Survey, three of the top eight barriers IT executives cited regarding broader GenAI adoption are cost-related: high adoption costs (No. 1 concern), ineffective cost management (No. 4), and excessive infrastructure costs (No. 6). Agentic AI adds more uncertainty to the mix. 'The cost aspect is critical,' says Francesco Brenna, VP & Senior Partner for AI Integration Services with IBM Consulting. 'Make sure you have transparency into resource consumption and the cost of deploying and maintaining proprietary LLMs [large language models].' Some interesting pricing models for using AI agents are developing. Box CEO Aaron Levie raises the possibility of pricing agents like traditional labor, based on how long it takes an agent to complete a task. Another option is pricing agents on a per-outcome basis, which Levie says 'allows for a simple relationship between what the customer needs and what they're paying to get accomplished.' A third model involves pay-as-you-go 'conversation-based' pricing. Regardless of which model they buy into, CIOs will need to map out a clear path to how agentic AI investments will create value for the business. 'Experimenting is good,' says Sacolick, 'but ultimately you have to say, 'Here's what we've invested, here's what we put in production, and here's the value we got out of it.'' New value metrics are likely to include time-to-decision improvements and decision accuracy, says Sacolick, offering an example: 'A marketer can use agents to analyze campaigns with hundreds of experiments and variations and make daily optimizations based on performance.' Because agents will be built into essential business processes and workflows, experts believe it will be easier to assess ROI than CIOs have experienced with other AI investments. 'There's a much more pragmatic sentiment right now because CIOs know there's ROI out there,' says Sacolick. 'They just need to capture it.' Learn more on how agentic AI is transforming IT here.
Zawya
08-07-2025
- Business
- Zawya
ManageEngine appoints Sujoy Banerjee as Regional Business Director for the UAE
DUBAI, UAE — ManageEngine, a division of Zoho Corporation and a leading provider of enterprise IT management solutions, today announced Sujoy Banerjee as its regional business director for the UAE. In his role, Banerjee will oversee the company's local channel sales and business development initiatives, with specific emphasis on catering to the end-to-end IT management requirements of enterprises in the country. Banerjee's appointment reinforces ManageEngine's continued commitment to the region's technological development. It also coincides with the company's strategic move to accelerate expansion in the UAE to strengthen customer and partner engagement. Due to the region's significant shift to cloud services, ManageEngine's cloud products saw 50% growth in fiscal year 2024. "UAE is our second biggest market in the Middle East, and Banerjee's elevation to head our business here is strategic for our long-term plans for the region," said Nirmal Kumar Manoharan, regional vice president at ManageEngine. "His expertise in enterprise IT sales combined with his proven leadership across diverse markets makes him the ideal person to drive our growth in the UAE. He will work more closely with our customers and partners, enabling us to deliver faster, more localised support and forge stronger relationships." Roles and Responsibilities Banerjee brings with him over two decades of experience in the IT industry, with almost all of it focused on leading sales and business development at ManageEngine. He has held multiple leadership roles throughout his tenure at the company, including associate director for sales and channel business. His key priorities will be: Empowering partners with resources and training to optimise the channel-based business model. Expanding the sales team and investing in local talent to support long-term business objectives. Fostering the channel partner ecosystem. Driving further innovation and delivering solutions that address the unique challenges and opportunities of this dynamic market. Prioritising customer needs with tailored solutions and support. "I'm honoured to step into this role and excited to collaborate with our exceptional teams and valued partners across the UAE. The UAE is a hub of digital transformation, and together we will accelerate ManageEngine's journey toward shaping the future of enterprise IT. Our strong foundation empowers us to push boundaries and achieve new milestones. Every challenge we face is an opportunity to redefine what's next for our customers and the industry at large," said Banerjee. About ManageEngine ManageEngine is a division of Zoho Corporation and a leading provider of IT management solutions for organizations across the world. With a powerful, flexible, and AI-powered digital enterprise management platform, we help businesses get their work done from anywhere and everywhere - better, safer, and faster. To learn more, visit
Zawya
25-06-2025
- Business
- Zawya
ManageEngine launches MSP Central: A platform built for strengthening modern MSP infrastructure
Manage clients securely with integrated RMM, PSA, and advanced server monitoring on a multi-tenant, role-based platform Boost technician productivity with AI-driven ticket insights, sentiment detection, and intelligent alert correlation Start your free trial now at Dubai, UAE — ManageEngine, a division of Zoho Corporation and a leading provider of enterprise IT management solutions, today announced the launch of MSP Central—a unified platform designed to help MSPs streamline service delivery, device management, threat protection, and infrastructure monitoring from a single interface. ManageEngine focuses on addressing specific operational models and business challenges of MSPs, developing tools that support multi-client environments, technician efficiency, and service scalability. MSP Central brings together these capabilities into a unified platform tailored to how MSPs deliver and manage IT services today. Meeting the Evolving Needs of MSPs With the global managed services market projected to reach $511 billion by 2029, MSPs are facing mounting pressure to scale operations without compromising service quality so as to offer a strategic value to customers and differentiate from the competition. 'We had technicians switching between multiple consoles just to resolve a single client incident—a real drag on time and ticket volume,' said Edgar Martínez, business manager at EvolutionIT, an early adopter of MSP Central. "We were looking for a tool that could bring together everything our team needs without adding complexity or locking us into a rigid stack." MSP Central directly addresses this fragmentation by offering a unified platform to manage day-to-day operations across clients—from technician workflows and asset visibility to endpoint protection and network health monitoring. Its modular, cloud-native architecture supports native multi-tenancy, fine-grained role-based access control, and seamless integrations with both Zoho apps and third-party tools. This gives MSPs the flexibility to adopt only the modules they need and expand at their own pace. Features Designed to Support MSP Operations 'With MSP Central, we're bringing together the best of ManageEngine's proven IT management and security capabilities in a platform designed from the ground up for MSPs,' said Mathivanan Venkatachalam, vice president at ManageEngine. 'While each of these modules stands strong on its own, together they form a truly unified platform—delivering a single, connected experience for service providers. This approach lets MSPs consolidate their operations, eliminate tool sprawl, and enable their teams to work more efficiently and effectively—all from a unified console." The platform includes the following capabilities: Modular architecture: Adopt only the components required—no bundling or mandatory licensing. Remote monitoring and management (RMM): Manage devices across clients with patching, asset visibility, and proactive remediation in a multi-tenant setup. Professional services automation (PSA): Integrate ticketing, contract management, SLAs, time tracking, and billing in a unified workflow. Advanced server monitoring: Monitor infrastructure across Windows, Linux, databases, and virtual systems with automated alerts and deep metrics. Endpoint security: Provide comprehensive protection against evolving cyberthreats with vulnerability management, device and application control, anti-ransomware, and browser security. AI-powered automation: Accelerate workflows with ticket summarization, sentiment detection, alert correlation, and predictive thresholds. Third-party integrations: Connect seamlessly with over 20 tools across IT, security and business ecosystems via open APIs and pre-built connectors. Marketplace ready: Built for integration into cloud marketplaces and partner ecosystems. Looking Ahead MSP Central marks the foundation of ManageEngine's long-term MSP platform strategy, which supports the full spectrum of managed services. Future enhancements will focus on expanding into adjacent domains like SIEM, privileged access management, and advanced analytics, helping MSPs and MSSPs manage security and compliance alongside operations. The platform will also evolve to support deeper integrations with business applications and partner ecosystems, empowering providers to streamline service delivery end to end. 'Our goal is to give MSPs a platform that adapts to their growth, supports their preferred tools, and eliminates the friction of fragmented systems. We're starting with RMM, PSA, and advanced server monitoring, but this is just the beginning. Our vision is to bring all of ManageEngine's standalone MSP tools together under this platform, delivering depth, flexibility, and scalability that helps providers grow alongside their clients' needs. MSP Central is designed to support MSPs for the long haul,' added Venkatachalam. Pricing and Availability MSP Central is available globally starting today. The platform supports flexible modular pricing so MSPs can pay for only what they need. Start your free trial now at: About ManageEngine MSP The ManageEngine MSP suite is a set of solutions exclusively crafted for service providers. The suite encompasses a wide range of capabilities MSPs need to deliver exceptional services and streamline their own business operations, including identity and access management, remote monitoring and management, professional service automation, and cybersecurity services. For more information, please visit and follow the suite on LinkedIn. About ManageEngine ManageEngine, a division of Zoho Corporation, is a leading provider of IT management solutions for organizations worldwide. Its powerful, flexible, and AI-driven platform helps businesses operate efficiently—whether managing IT internally or delivering services as a managed service provider. For more information please visit
Al Bawaba
25-06-2025
- Business
- Al Bawaba
ManageEngine Launches MSP Central: A Platform Built for Strengthening Modern MSP Infrastructure
ManageEngine, a division of Zoho Corporation and a leading provider of enterprise IT management solutions, today announced the launch of MSP Central—a unified platform designed to help MSPs streamline service delivery, device management, threat protection, and infrastructure monitoring from a single focuses on addressing specific operational models and business challenges of MSPs, developing tools that support multi-client environments, technician efficiency, and service scalability. MSP Central brings together these capabilities into a unified platform tailored to how MSPs deliver and manage IT services the Evolving Needs of MSPsWith the global managed services market projected to reach $511 billion by 2029, MSPs are facing mounting pressure to scale operations without compromising service quality so as to offer a strategic value to customers and differentiate from the competition.'We had technicians switching between multiple consoles just to resolve a single client incident—a real drag on time and ticket volume,' said Edgar Martínez, business manager at EvolutionIT, an early adopter of MSP Central. "We were looking for a tool that could bring together everything our team needs without adding complexity or locking us into a rigid stack."MSP Central directly addresses this fragmentation by offering a unified platform to manage day-to-day operations across clients—from technician workflows and asset visibility to endpoint protection and network health monitoring. Its modular, cloud-native architecture supports native multi-tenancy, fine-grained role-based access control, and seamless integrations with both Zoho apps and third-party tools. This gives MSPs the flexibility to adopt only the modules they need and expand at their own Designed to Support MSP Operations'With MSP Central, we're bringing together the best of ManageEngine's proven IT management and security capabilities in a platform designed from the ground up for MSPs,' said Mathivanan Venkatachalam, vice president at ManageEngine. 'While each of these modules stands strong on its own, together they form a truly unified platform—delivering a single, connected experience for service providers. This approach lets MSPs consolidate their operations, eliminate tool sprawl, and enable their teams to work more efficiently and effectively—all from a unified console." The platform includes the following capabilities:● Modular architecture: Adopt only the components required—no bundling or mandatory licensing.● Remote monitoring and management (RMM): Manage devices across clients with patching, asset visibility, and proactive remediation in a multi-tenant setup.● Professional services automation (PSA): Integrate ticketing, contract management, SLAs, time tracking, and billing in a unified workflow.● Advanced server monitoring: Monitor infrastructure across Windows, Linux, databases, and virtual systems with automated alerts and deep metrics.● Endpoint security: Provide comprehensive protection against evolving cyberthreats with vulnerability management, device and application control, anti-ransomware, and browser security.● AI-powered automation: Accelerate workflows with ticket summarization, sentiment detection, alert correlation, and predictive thresholds.● Third-party integrations: Connect seamlessly with over 20 tools across IT, security and business ecosystems via open APIs and pre-built connectors. ● Marketplace ready: Built for integration into cloud marketplaces and partner ecosystems. Looking AheadMSP Central marks the foundation of ManageEngine's long-term MSP platform strategy, which supports the full spectrum of managed services. Future enhancements will focus on expanding into adjacent domains like SIEM, privileged access management, and advanced analytics, helping MSPs and MSSPs manage security and compliance alongside operations. The platform will also evolve to support deeper integrations with business applications and partner ecosystems, empowering providers to streamline service delivery end to end. 'Our goal is to give MSPs a platform that adapts to their growth, supports their preferred tools, and eliminates the friction of fragmented systems. We're starting with RMM, PSA, and advanced server monitoring, but this is just the beginning. Our vision is to bring all of ManageEngine's standalone MSP tools together under this platform, delivering depth, flexibility, and scalability that helps providers grow alongside their clients' needs. MSP Central is designed to support MSPs for the long haul,' added Venkatachalam. © 2000 - 2025 Al Bawaba (
