Latest news with #IncidentResponse
Forbes
6 days ago
- Business
- Forbes
AI-Driven Incident Management Needs Human Empathy
Artificial Intelligence Artificial intelligence (AI) is becoming woven into the fabric of our lives. In fact, according to a recent Prosper Insights & Analytics survey, across all generations, 27% of respondents indicated that they were already using AI. Further in a business context, research from Deloitte Consulting LLP's 2024 'The State of Gen AI in the Enterprise report: Now decides next' indicates that 78% of organizations surveyed expect to increase AI spending in the next fiscal year. Prosper - Heard of Generative AI For many enterprises, one critical use of AI will be to augment incident response management. Managing the response to critical IT incidents is about detection, speed, and accuracy. It's also about context, communication, and strategy. AI-driven tools can help with the first part. However, it takes keeping humans—and their empathy—in the loop and in the lead to handle the second part and effectively manage the incident response process. AI can accelerate and improve incident detection, but context matters AI-driven tools are revolutionizing the process of incident detection with their ability to rapidly discover system anomalies and other technical issues faster than humans can—in real time in most cases. They can holistically assess system behavior—at scale—and they can also prioritize incidents by criticality. They can even recommend automated remediation steps. Human teams can't perform at this level. However, as good as AI is at spotting incidents, it can't put those incidents in a business context; it can't tell you why they matter. 'For example, AI can flag an API latency spike in real time,' says Faruk Muratovic, principal, Deloitte Consulting LLP and US AI & Engineering Strategy & Services Leader. 'But it can't understand the context of that spike. It can't tell that the unusual spike is happening during a critical, time-sensitive interaction with your highest-value client.' In moments like these, human judgment is crucial. AI might understand the technical issue, but only humans can understand the wider context of the issue—whether that issue has regulatory implications, involves a high-value client, or is interrupting a mission-critical workflow. Without humans in the loop, to apply a value judgment to issues, organizations can fall into the trap of underreacting to major incidents or overreacting to minor ones. The upshot? Contextual appreciation isn't an AI feature. It's a core human domain. Automation should be coupled with human communication In addition to contextual awareness, humans play a critical role in communication 'awareness.' In other words, humans don't do the work of automation, but they control how the messaging around how that work is delivered and perceived. For example, in critical incident management, AI tools can perform an array of tasks, such as traffic control, services management, patch management, or systems isolation that help response teams resolve the incident. Yet even though a solution might technically be correct, things can go sideways quickly if the communication about the incident, and its solution, is delivered without context or nuanced awareness of the audience. 'With incident management, it's not simply about finding and resolving an issue—it's about what and how you communicate about the issue,' Muratovic stresses. 'Stakeholders from clients, to the C-suite, to regulators need clear, honest assurance that humans are aware and in control of the situation.' Only humans can put the incident in perspective to anticipate what's next based on the business context, regulatory environment, and reputational considerations. Only they can ensure that the message is unified across the organization so that everyone is speaking with the same voice. Incident management strategy is a human endeavor With AI, incident triage is undoubtedly faster, so response teams save valuable time in formulating and implementing a solution strategy. But that strategy should be human led. In complex or regulated environments, speed matters, but so does cross-functional orchestration that accounts for the nuances of the situation. According to Deloitte's Muratovic, humans take incident response from a tactical firefighting exercise to strategic resolution. 'AI might tell you where the fire is,' says Muratovic, 'but it takes a human in the loop and in the room to understand and make the call on whether you need a fire extinguisher or an evacuation plan.' For example, the incident might be a disclosure issue for a compliance officer, whereas a product manager may recognize that the incident could affect an ongoing, sensitive client negotiation. Obviously, DevOps, Security, PR and other functions might be involved, depending on the incident. The point is that only humans can orchestrate and contextualize the response and align it with business strategy and continuity goals. Humans will lead the future of incident response As AI's capabilities mushroom, organizations will be tempted to view it as an incident-response panacea. The reality is, however, that for all AI's power, it lacks human contextual awareness, empathy, and strategic intuition. AI might excel at handling intricate tasks like pattern recognition, automated alerting, and even executing more complex, predefined processes. But the critical, intuitive concepts like what matters, why it matters, how to prioritize, when to escalate, and how to position for recovery will remain in human hands—perhaps indefinitely. 'The goal shouldn't be to replace humans with AI,' Muratovic clarifies. 'It should be about giving them tools to augment their work and keeping them where they add irreplaceable value: decision-making, communication, and strategic leadership in the crucible that is incident management.' That augmentation is a powerful partnership. With AI detecting, exposing, and routing incidents, humans can focus on developing, prioritizing, orchestrating, and communicating the response. The takeaway, and the future Successful incident response management requires more than technical help; it's a partnership that pairs human intuition, insight, empathy, and communication with AI's power to automate the process. As AI capabilities and tools continue to improve, the human effort required for context interpretation, oversight and intervention will likely decrease. That doesn't mean that humans won't be in the loop, just that the AI/human partnership will continue to improve incident management in ways that neither could accomplish alone.
Business Wire
6 days ago
- Business
- Business Wire
AlertMedia Unveils New Incident Response Solution to Help Organizations Mitigate Risks, Protect Employees, and Resolve Critical Events Faster
AUSTIN, Texas--(BUSINESS WIRE)-- AlertMedia, the world's leading provider of risk intelligence and critical event management solutions, today announced the launch of Incident Response, a powerful addition to its AI-enabled platform designed to help organizations mitigate risks and resolve incidents faster. Incident Response strengthens AlertMedia's fully integrated risk and response platform, giving organizations a unified view to identify threats, mobilize response, and drive faster resolution. When impacted by critical events like natural disasters, workplace or public safety emergencies, cybersecurity incidents, and system failures, organizations often struggle to coordinate an effective response due to disparate tools and manual, error-prone processes. AlertMedia's Incident Response addresses these gaps by delivering a powerful suite of tools that enables security and business continuity teams to activate response plans, assign tasks, streamline communication, and provide real-time visibility into incident response and resolution—all from a single, fully integrated interface. 'In the moments that matter most, organizations need more than just awareness of the situation—they need to act quickly and in unison,' says Christopher Kenessey, CEO at AlertMedia. 'With Incident Response, we're equipping customers with fully complementary, new capabilities to improve coordination and visibility into resolving incidents so they can drive better outcomes and ensure continuity across their businesses.' This launch allows AlertMedia to continue meeting the increasingly complex and rising demands across businesses of all sizes for simple, integrated, and actionable crisis response tools, expanding its platform to cover the full incident lifecycle—from threat detection to resolution. Available immediately worldwide, AlertMedia's Incident Response offers a wide range of benefits, including: Centralized Incident Management: Launch incidents, assign responsibilities, and coordinate communications in one place. Tailored Task Lists: Build scenario-specific playbooks and assign tasks to ensure nothing is overlooked. Geofencing and Impact Mapping: Visualize affected areas and monitor people and assets during an incident. Cross-Functional Collaboration: Enable teams like Legal, IT, and Ops to contribute to incident response with tools that require minimal training. Role-Based Access and Mobile Readiness: Ensure team members can act from any device. After-Action Analysis & Reporting: Capture decisions, actions, and lessons learned to strengthen future responses. For more information or to request a demo, visit: AlertMedia helps organizations protect their people and businesses through all phases of an emergency. Our award-winning risk intelligence and incident response platform allows companies of all sizes to identify, assess, and resolve critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including DHL, JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries. For more information, visit
Yahoo
08-06-2025
- Politics
- Yahoo
Prime Minister Carney convenes the Incident Response Group
OTTAWA, ON, June 8, 2025 /CNW/ - Today, the Prime Minister, Mark Carney, convened the Incident Response Group with ministers and senior officials to address the ongoing 2025 wildfire situation affecting many parts of the country. The group was briefed on efforts to respond to the fires and support evacuations. This includes the mobilization of Canadian Armed Forces personnel to assist with the evacuation of Sandy Lake First Nation in Ontario. The Prime Minister emphasized the close contact between various arms of the federal government, premiers, and the Canadian Armed Forces. All orders of government remain engaged, including with Indigenous leadership. Prime Minister Carney and the group thanked all first responders and officials on the ground, and reiterated that the federal government stands ready to mobilize additional support wherever needed and in all aspects. Associated Link Wildfires This document is also available at SOURCE Prime Minister's Office View original content: Sign in to access your portfolio
Yahoo
08-06-2025
- Politics
- Yahoo
Prime Minister Carney convenes the Incident Response Group
OTTAWA, ON, June 8, 2025 /CNW/ - Today, the Prime Minister, Mark Carney, convened the Incident Response Group with ministers and senior officials to address the ongoing 2025 wildfire situation affecting many parts of the country. The group was briefed on efforts to respond to the fires and support evacuations. This includes the mobilization of Canadian Armed Forces personnel to assist with the evacuation of Sandy Lake First Nation in Ontario. The Prime Minister emphasized the close contact between various arms of the federal government, premiers, and the Canadian Armed Forces. All orders of government remain engaged, including with Indigenous leadership. Prime Minister Carney and the group thanked all first responders and officials on the ground, and reiterated that the federal government stands ready to mobilize additional support wherever needed and in all aspects. Associated Link Wildfires This document is also available at SOURCE Prime Minister's Office View original content:
Channel Post MEA
03-04-2025
- Business
- Channel Post MEA
New Enhancements Enable SolarWinds Tackle Modern IT Operational Resiliency Challenges
SolarWinds has announced the latest enhancements across its portfolio, which integrate expanded capabilities across observability, incident response, service management, and AI-powered automation. These enhancements empower IT teams to navigate complex hybrid environments, accelerate issue resolution, and ensure business continuity in an increasingly complex hybrid IT landscape. 'One of the biggest concerns we hear from customers is how to stay resilient amid rapid technological advancements and economic pressures,' said Cullen Childress, Chief Product Officer at SolarWinds. 'Every new wave of change—from digital transformation to generative AI—feels like a storm threatening their business. They need solutions that not only help them adapt but also strengthen their ability to thrive in the face of disruption.' Solving the IT Operational Resiliency Challenge: The evolving IT environments offer flexibility, scalability, and cost advantages, but they also introduce new levels of complexity. Many IT teams are overwhelmed by: Alert overload – Excessive alerts and event noise obscure critical incidents. – Excessive alerts and event noise obscure critical incidents. Data silos – Fragmented data streams complicate root-cause identification. – Fragmented data streams complicate root-cause identification. Lengthy resolution processes– Inefficient workflows slow remediation and increase downtime risk. IT incidents can be severe—disrupting services, impacting revenue, eroding customer trust, and damaging brand reputation. The SolarWinds integrated portfolio of observability, incident response, and service management, powered by SolarWinds AI, addresses these challenges by correlating alerts, improving decision-making, and accelerating issue resolution. This unified approach enhances performance, availability, and control across complex hybrid IT ecosystems to deliver unmatched operational resilience. Key Enhancements Across the SolarWinds Portfolio: Squadcast Incident Response New to the SolarWinds portfolio, Squadcast Incident Response unites people, processes, and technology, providing a proactive, structured approach to incident response and resolution. Squadcast brings AI-powered alert isolation, on-call management, multi-source alert correlation, standardized runbooks, status pages, and Microsoft Teams and Slack integration for incident swarming, leading to faster issue identification so organizations can minimize downtime, reduce remediation time, and maintain operational resilience. SolarWinds Observability Now supports expanded hybrid IT awareness with deeper and broader single-pane-of-glass visibility across major cloud vendors, including GCP, AWS, Azure, and on-premises environments. These expanded capabilities help ensure a unified and detailed view of your entire hybrid IT environment, enabling proactive management and optimization. The AI-powered Log Insights feature surfaces critical insights from large volumes of log data, identifying patterns, anomalies, and trends that might indicate potential issues. This aids in proactive problem resolution and improves operational resilience by detecting issues before they become major incidents. Root Cause Assist leverages SolarWinds AI to help identify the underlying causes of problems or issues by analyzing data and providing rich, contextual insights. This function automates and accelerates the analysis of application performance issues. SolarWinds Database Observability Entering Tech Preview, SolarWinds AI Query Assist improves database queries by automatically analyzing query patterns and suggesting optimal query rewrites. This provides more accurate and efficient query optimization, helping DBAs improve efficiency and lower production costs caused by excessively long-running queries. SolarWinds Service Desk SolarWinds AI Runbook generation automates the manual and time-consuming task of compiling and formatting pre-written operational guides into new runbooks with standardized resolution processes that enhance operational efficiency and improve incident response times. Data masking improves an organization's compliance with governance and industry regulations of PII, PCI, and sensitive data by masking sensitive information and preventing inadvertent sharing. 'Learning and adapting, core pillars of operational resilience, have been at the heart of success for SolarWinds over the past 25 years,' said Sudhakar Ramakrishna, CEO of SolarWinds. 'Our mission is to share that knowledge with our customers, equipping them with solutions that help them navigate the IT operational resiliency challenges of today and tomorrow's dynamic IT landscape.' Availability The new enhancements to the SolarWinds portfolio are available now, with deployment options tailored to meet the needs of organizations of all sizes. Whether you're a small business or a global enterprise, SolarWinds offers the flexibility to scale with your IT operations. 0 0
