Latest news with #Infy
Time of India
3 days ago
- Business
- Time of India
Dell confirms breach of test lab platform by World Leaks extortion group: Bleeping Computer report
Dell Confirms Breach Of Test Lab Platform By World Leaks Extortion Group - Bleeping Computer Elevate your knowledge and leadership skills at a cost cheaper than your daily tea. From near bankruptcy to blockbuster drug: How Khorakiwala turned around Wockhardt Paid less than plumbers? The real story of freshers' salaries at Infy, TCS. What if Tata Motors buys Iveco's truck unit? Will it propel or drag like JLR? As deposit ground slips under PSU banks' feet, they chase the wealthy If data is the new oil, are data centres the smokestacks of the digital age? Stock Radar: M&M likely to break out from 1-year consolidation range; time to buy? Will consumer stocks see a comeback this festive season? 12 stocks to keep an eye on even when analysts are not bullish Don't fear volatility, focus on businesses: 5 mid-cap stocks from different sectors with upside potential of up to 27% Best way to deal with volatility, just ' Hold' for wealth creation: 7 large-cap stocks with an upside potential of up to 41%
Economic Times
3 days ago
- Business
- Economic Times
Vertex Global Services to impart AI-specific skills to 8,000 professionals in India over next 3 years
TIL Creatives New York-headquartered business process management firm Vertex Global Services on Monday announced its plan to impart AI-specific skills and training to over 8,000 professionals in India over the next three years. This initiative is poised to revolutionise their in-house capabilities, backed by the launch of the VAssist tool to build efficiencies in contact centre processes, a statement said. From offering traditional BPO services to data-driven CX analytics, this tool will transition from conventional ways of handling customers to leveraging advanced tech for enhanced customer experience. By integrating this tool, the workforce will be able to understand, analyse, and provide better resolutions by differentiating it into three categories, such as contact centre, customer service, and business Indian BPO sector is rapidly transforming in this tech-driven era and undergoing a remarkable shift, as AI is redefining its core operations, such as customer experience, it is estimated to grow from USD 139.35 billion in 2025 to USD 280 billion by 2033, fuelled by the integration of advanced technologies and AI in the sector, it further accelerate this momentum, the fastest emerging BPO player, Vertex Global Services, has announced its ambitious plan to impart AI-specific skills and training to create over 8,000 AI experts in India over the next three years, the statement said."As the industry is transitioning towards automation and streamlined workflows, the focus on continuous quality management remains paramount. This initiative is poised to transform the landscape of customer service in BPO, ensuring that the company not only meets but exceeds both operational and customer service standards in the years to come," Vertex Global Services President and founder Gagan Arora agents engage with customers, the VAssist tool will provide on-the-spot recommendations for scripts and communication techniques, enhancing both the agent's performance and the overall customer capacity for real-time feedback not only aids in reducing Average Handle Time (AHT), a critical metric in call centre operations, but also improves the customer's journey by eliminating confusion during Average Handle Time is paramount, especially considering the financial implications for companies sponsoring toll-free a step further, creating a measured balance between AI and human will provide real-time and satisfactory resolutions. According to the industry estimates, 68 per cent of all customer service and support interactions are expected to be handled by agentic AI by 2028. Elevate your knowledge and leadership skills at a cost cheaper than your daily tea. From near bankruptcy to blockbuster drug: How Khorakiwala turned around Wockhardt Paid less than plumbers? The real story of freshers' salaries at Infy, TCS. What if Tata Motors buys Iveco's truck unit? Will it propel or drag like JLR? As deposit ground slips under PSU banks' feet, they chase the wealthy If data is the new oil, are data centres the smokestacks of the digital age? Stock Radar: M&M likely to break out from 1-year consolidation range; time to buy? Will consumer stocks see a comeback this festive season? 12 stocks to keep an eye on even when analysts are not bullish Don't fear volatility, focus on businesses: 5 mid-cap stocks from different sectors with upside potential of up to 27% Best way to deal with volatility, just ' Hold' for wealth creation: 7 large-cap stocks with an upside potential of up to 41%
Economic Times
20-06-2025
- Business
- Economic Times
Vedanta's Anil Agarwal is better than Buffett
How Vedanta's Anil Agarwal bettered Warren Buffett in returns Vedanta recently divested 66.7 million shares of Hindustan Zinc for INR3,000 crore at INR449 per share, locking in significant gains. Over the past 22 years, the investment has delivered a 24% annual return — far outperforming the Nifty 50's 15% CAGR. Why Infy's Parekh takes home more than TCS' CEO despite being smaller In FY25, K Krithivasan received INR26.5 crore, a modest bump of FONT SIZE SAVE PRINT COMMENT Refer & Earn
Economic Times
19-06-2025
- Business
- Economic Times
Keeping a journal
There is a singular, unspoken joy in putting pen to paper and watching the chaos of one's mind take the form of sentences and doodles. Keeping a journal is not merely a habit, it's an act of quiet rebellion against life clockworking by. In a world obsessed with broadcasting, podcasting, forecasting, typecasting,... keeping a journal is an inward act where you double as both creator and lies in the silence that surrounds it. Unlike a conversation, there is no urgency to respond, no performance to maintain. One writes or sketches, and in that act, becomes. A journal doesn't judge, interrupt or scroll away. It holds your thoughts with patience, however wild, petty, brilliant or unformed they might be. Happiness blooms not just in recording big 'events' but also in the mundane details: the way sunlight fell on the floor at 3 pm, the overheard joke at the chai stall.... More than a record, a journal is a friend - unerringly loyal, never bored by your repetitions, never resistant to your thoughts slipping this way or that. Reading old entries offers a peculiar kind of joy: embarrassment of past melodrama, surprises of forgotten insights... comfort of your continuity. Elevate your knowledge and leadership skills at a cost cheaper than your daily tea. Why Infy's Parekh takes home more than TCS' CEO despite being smaller Central bankers print currency for all, but why do they chase gold? Worrying cracks hiding behind MG Motor's own 'house of Windsor' Why failed small businessmen die by suicide when those behind big blow-ups bounce back? Stock Radar: Ascending Triangle pattern breakout makes Mphasis an attractive buy; stock up over 30% from April lows Buy, Sell or Hold: BSE doubles from March lows, but brokerages turn cautious after SEBI's expiry day directive These mid-cap stocks with 'Strong Buy' & 'Buy' recos can rally over 25%, according to analysts F&O Radar| Deploy Bear Put Spread in Nifty for gains from volatility, negative stance
Economic Times
19-06-2025
- Business
- Economic Times
The days of English supremacy are went
In a twist of linguistic fate, fluent English speakers everywhere are bracing for the inevitable: the total social collapse of English language prestige. Still considered in some quarters to be the global passport to power, diplomacy and deeply awkward small talk at corporate mixers, English is, we are told by reliable sources, on its way to becoming the linguistic equivalent of wearing socks with sandals - technically functional, but spiritually, aesthetically, civilisationally embarrassing. And the revolution is being ushered in - no, not by those who don't speak English, but - by those who speak English 'badly' (whatever that means). Even lifelong English language supremacists - to be found in quaint locales like Kolkata rather than anywhere in England - are now finding speaking the language 'humiliating'. People who felt superior just saying 'schedule' with a soft 'sh' now prefer speaking Tamil, or even Mandarin. Once Indian teenagers started calling out grammar snobs on social media, anglophonic teens in England and America retaliated by learning Malayalam, Spanish or Bengali. Interlinear group chats have called out English as 'kind of cringe'. Keeping this galloping trend in mind, we must inform you that any day now - because of the shame in writing this in English - this column will switch to another language. Elevate your knowledge and leadership skills at a cost cheaper than your daily tea. Why Infy's Parekh takes home more than TCS' CEO despite being smaller Central bankers print currency for all, but why do they chase gold? Worrying cracks hiding behind MG Motor's own 'house of Windsor' Why failed small businessmen die by suicide when those behind big blow-ups bounce back? Stock Radar: Ascending Triangle pattern breakout makes Mphasis an attractive buy; stock up over 30% from April lows Buy, Sell or Hold: BSE doubles from March lows, but brokerages turn cautious after SEBI's expiry day directive These mid-cap stocks with 'Strong Buy' & 'Buy' recos can rally over 25%, according to analysts F&O Radar| Deploy Bear Put Spread in Nifty for gains from volatility, negative stance
