Latest news with #Intelcia
Channel Post MEA
2 days ago
- Business
- Channel Post MEA
Google Cloud And Intelcia Partner To Deploy MyData
Google Cloud and Intelcia have entered into a strategic partnership to deploy MyData, a powerful, cloud-native data platform that is transforming how the company operates, measures, and innovates across all functions. MyData is Intelcia's enterprise-wide data platform, designed to transform data into a shared language across the group. Built on Google Cloud Platform (GCP) and powered by technologies like BigQuery and Looker, MyData standardizes strategic KPIs, ensures real-time data availability, and enables every team—from operations to HR and finance—to manage their activities with autonomy, accuracy, and impact. Through intuitive dashboards, Connected Sheets, and AI-powered tools such as ConverseQuery, MyData empowers both technical and non-technical users alike, bridging the gap between business and data. The platform supports a wide range of use cases, including SLA and churn monitoring, client reporting, workforce steering, and natural language access to analytics. 'With Google Cloud, we are building more than a data platform—we're creating a foundation for performance, innovation, and empowerment across the group,' said Amine Trabelsi, Chief Technology Officer at Intelcia. 'MyData gives our teams across HR, Finance, Operations, and beyond the ability to steer their activities with clarity, autonomy, and impact.' Supporting Business Agility at Scale Launched as a key pillar of Intelcia's digital transformation, MyData was developed to modernize the group's decision-making ecosystem by replacing outdated OLAP cubes with a modern, cloud-native architecture. The platform is anchored around four foundational pillars: Cloud-native architecture on GCP, enabling fast, scalable, and secure access to enterprise data; Progressive migration from legacy systems, using a 'cube-by-cube' approach to preserve business continuity; Embedded data governance, including unified KPI definitions, data quality controls, and lineage tracking; Adoption and training programs to democratize access to data through no-code tools like Connected Sheets and Looker. Value Delivered Across Five Strategic Dimensions Performance: MyData delivers near-instant response times and real-time dashboards. For example, the data freshness of Telephony performance indicators has improved by 30 minutes compared to the legacy cube, enabling quicker and more informed decision-making. Transversality: The platform supports both structured and unstructured data in all formats. It now processes the full historical depth of operational files—beyond the previous two-month limitation—including essential KPIs such as SLAs and churn rate. Simplicity: With intuitive, no-code interfaces designed for business users, MyData makes data accessible to all. Looker dashboards are now available directly via the web, without the need for VPN access, making adoption seamless across teams. Attractiveness: MyData's modern tech stack helps attract and retain top digital talent. The initiative has fostered stronger collaboration within data communities and serves as a key differentiator when recruiting profiles interested in cloud-native analytics environments. Innovation: The platform is built to support advanced analytics use cases through native integration with Google Cloud's AI and ML tools. One standout example is ConverseQuery, an AI chatbot developed by Intelcia and embedded within MyData, which has already generated over 11,600 automated responses—allowing users to access data using natural language, with no technical skills required. This initiative builds on the successful deployment of Google Workspace across Intelcia's 40,000+ employees and reinforces a long-term partnership aimed at building a connected, agile, and innovation-driven digital environment. 'At Google Cloud, we are proud to support Intelcia on their data transformation journey. MyData is a powerful example of what can be achieved when bold vision meets the right cloud technologies. Together, we've built a platform that empowers teams, breaks down silos, and puts data at the core of every decision. This initiative also builds on Intelcia's successful adoption of Google Workspace, powered by AI, which continues to enhance collaboration and productivity across their global teams,' states Ichraq Oubrahem, Regional Cloud Leader-Google Cloud.
Zawya
3 days ago
- Business
- Zawya
Google Cloud and Intelcia Partner to accelerate business transformation through unified data platform ‘MyData'
Google Cloud and Intelcia have entered into a strategic partnership to deploy MyData, a powerful, cloud-native data platform that is transforming how the company operates, measures, and innovates across all functions. MyData is Intelcia's enterprise-wide data platform, designed to transform data into a shared language across the group. Built on Google Cloud Platform (GCP) and powered by technologies like BigQuery and Looker, MyData standardizes strategic KPIs, ensures real-time data availability, and enables every team—from operations to HR and finance—to manage their activities with autonomy, accuracy, and impact. Through intuitive dashboards, Connected Sheets, and AI-powered tools such as ConverseQuery, MyData empowers both technical and non-technical users alike, bridging the gap between business and data. The platform supports a wide range of use cases, including SLA and churn monitoring, client reporting, workforce steering, and natural language access to analytics. 'With Google Cloud, we are building more than a data platform—we're creating a foundation for performance, innovation, and empowerment across the group,' said Amine Trabelsi, Chief Technology Officer at Intelcia. 'MyData gives our teams across HR, Finance, Operations, and beyond the ability to steer their activities with clarity, autonomy, and impact.' Supporting Business Agility at Scale Launched as a key pillar of Intelcia's digital transformation, MyData was developed to modernize the group's decision-making ecosystem by replacing outdated OLAP cubes with a modern, cloud-native architecture. The platform is anchored around four foundational pillars: Cloud-native architecture on GCP, enabling fast, scalable, and secure access to enterprise data; Progressive migration from legacy systems, using a 'cube-by-cube' approach to preserve business continuity; Embedded data governance, including unified KPI definitions, data quality controls, and lineage tracking; Adoption and training programs to democratize access to data through no-code tools like Connected Sheets and Looker. Value Delivered Across Five Strategic Dimensions Performance: MyData delivers near-instant response times and real-time dashboards. For example, the data freshness of Telephony performance indicators has improved by 30 minutes compared to the legacy cube, enabling quicker and more informed decision-making. Transversality: The platform supports both structured and unstructured data in all formats. It now processes the full historical depth of operational files—beyond the previous two-month limitation—including essential KPIs such as SLAs and churn rate. Simplicity: With intuitive, no-code interfaces designed for business users, MyData makes data accessible to all. Looker dashboards are now available directly via the web, without the need for VPN access, making adoption seamless across teams. Attractiveness: MyData's modern tech stack helps attract and retain top digital talent. The initiative has fostered stronger collaboration within data communities and serves as a key differentiator when recruiting profiles interested in cloud-native analytics environments. Innovation: The platform is built to support advanced analytics use cases through native integration with Google Cloud's AI and ML tools. One standout example is ConverseQuery, an AI chatbot developed by Intelcia and embedded within MyData, which has already generated over 11,600 automated responses—allowing users to access data using natural language, with no technical skills required. This initiative builds on the successful deployment of Google Workspace across Intelcia's 40,000+ employees and reinforces a long-term partnership aimed at building a connected, agile, and innovation-driven digital environment. 'At Google Cloud, we are proud to support Intelcia on their data transformation journey. MyData is a powerful example of what can be achieved when bold vision meets the right cloud technologies. Together, we've built a platform that empowers teams, breaks down silos, and puts data at the core of every decision. This initiative also builds on Intelcia's successful adoption of Google Workspace, powered by AI, which continues to enhance collaboration and productivity across their global teams.,' states Ichraq Oubrahem, Regional Cloud Leader-Google Cloud.
Daily News Egypt
23-04-2025
- Business
- Daily News Egypt
Communications Minister inaugurates Intelcia's new regional HQ in Egypt
Minister of Communications and Information Technology Amr Talaat has inaugurated the new regional headquarters of Intelcia in Sheikh Zayed City, Giza. Intelcia, a global leader in outsourcing services, continues to expand its presence in Egypt, reaffirming the country's position as a regional hub for business process outsourcing (BPO) and customer experience services. Intelcia Egypt currently serves clients across the United States, Europe, and the Gulf region, offering a wide range of multilingual services in seven languages. The company plans to create 1,300 new direct jobs by 2026, which will bring its local workforce to nearly 4,000 professionals. As part of its expansion strategy, Intelcia will open two additional service centres in Greater Cairo and Alexandria, raising its total number of locations in Egypt to four. Talaat emphasized that the expansion reflects Intelcia's confidence in Egypt's talent pool, particularly the country's youth, who are skilled in delivering high-quality multilingual outsourcing services. He highlighted that Egypt graduates more than 750,000 university students annually and that the ministry is actively working to upskill youth from diverse academic backgrounds to meet the needs of the global outsourcing market. 'Egypt's competitive edge lies in its human capital,' Talaat said. 'Our digital workforce is a key driver of the nation's positioning as a leading outsourcing destination.' Karim Bernoussi, Co-founder and CEO of Intelcia Group, described the opening of the new headquarters as a milestone in the company's strategy for sustainable global growth. 'Egypt offers a fertile ground for innovation, thanks to its supportive investment climate and a wealth of professional talent,' he noted. Ahmed Elzaher, CEO of the Information Technology Industry Development Agency (ITIDA), stated that Egypt's value proposition in outsourcing goes beyond cost competitiveness. 'Our ecosystem is driven by a dynamic, tech-savvy workforce and a trusted business environment,' he said, adding that Egypt has emerged as a preferred destination for both nearshore and offshore services. Mohamed Slimani, CEO of Intelcia's operations in the Americas and English-speaking markets, stressed that Egypt serves not just as an investment destination but as a strategic base for cross-border service delivery. 'Our centres in Greater Cairo and Alexandria are pivotal to Intelcia's multilingual, omnichannel solutions—powered by Egypt's high-calibre talent,' he said. Intelcia first entered the Egyptian market in early 2023 with a service center in Borg El Arab Technology Park, Alexandria. Since then, the company has rapidly scaled its operations, onboarding around 2,700 professionals. This latest expansion underscores Intelcia's commitment to leveraging Egypt's growing capabilities in multilingual outsourcing. It also aligns with the company's broader vision to deliver innovative, tech-driven customer experience solutions to global markets. With a workforce of over 40,000 employees worldwide, Intelcia operates across Europe, Africa, and the Americas. The company has built a strong presence over the past 25 years, particularly in Portugal, which serves as a hub for multilingual services in Europe—a model Intelcia now aims to replicate in Egypt.
