Latest news with #Interactions2025
Yahoo
25-06-2025
- Business
- Yahoo
DA Davidson Raises NICE (NICE) Price Target, Maintains Buy Rating
NICE Ltd. (NASDAQ:NICE) is one of . DA Davidson raised its price target on NICE Ltd. (NASDAQ:NICE) to $195 from $185 while maintaining a Buy rating, following the company's Interactions 2025 event and recent partnership updates. The firm highlighted NICE's strengthened collaborations with Amazon Web Services and Snowflake, which aim to accelerate the use of artificial intelligence in customer experience (CX) applications. A data scientist sitting in front of a monitor to review the performance of AI-driven digital business solutions. The research note emphasized that these strategic alliances could significantly enhance NICE's ability to deliver scalable, AI-powered solutions to enterprise clients. DA Davidson believes the partnerships with AWS and Snowflake position NICE favorably as more organizations look to modernize CX platforms with real-time data and machine learning tools. Following the event and new business developments, the firm raised its earnings estimates. It now forecasts fiscal year 2025 earnings per share of $12.40, up $0.06 from its prior view. The fiscal 2026 forecast was also increased by $0.56 to $13.27, reflecting expectations of growing contributions from recent enterprise deals and limited macroeconomic pressures. DA Davidson noted that NICE Ltd. (NASDAQ:NICE) continues to show solid execution in expanding its AI product offerings and enterprise footprint. The raised price target and revised earnings outlook reflect greater confidence in the company's growth trajectory and its ability to capitalize on rising demand for intelligent CX solutions. While we acknowledge the potential of NICE to grow, our conviction lies in the belief that some AI stocks hold greater promise for delivering higher returns and have limited downside risk. If you are looking for an AI stock that is more promising than NICE and that has 100x upside potential, check out our report about this cheapest AI stock. READ NEXT: 10 Best Small Cap Tech Stocks With Biggest Upside Potential and 7 Most Popular AI Penny Stocks Under $5 To Avoid. Disclosure: None. Sign in to access your portfolio
Yahoo
25-06-2025
- Business
- Yahoo
DA Davidson Raises NICE (NICE) Price Target, Maintains Buy Rating
NICE Ltd. (NASDAQ:NICE) is one of . DA Davidson raised its price target on NICE Ltd. (NASDAQ:NICE) to $195 from $185 while maintaining a Buy rating, following the company's Interactions 2025 event and recent partnership updates. The firm highlighted NICE's strengthened collaborations with Amazon Web Services and Snowflake, which aim to accelerate the use of artificial intelligence in customer experience (CX) applications. A data scientist sitting in front of a monitor to review the performance of AI-driven digital business solutions. The research note emphasized that these strategic alliances could significantly enhance NICE's ability to deliver scalable, AI-powered solutions to enterprise clients. DA Davidson believes the partnerships with AWS and Snowflake position NICE favorably as more organizations look to modernize CX platforms with real-time data and machine learning tools. Following the event and new business developments, the firm raised its earnings estimates. It now forecasts fiscal year 2025 earnings per share of $12.40, up $0.06 from its prior view. The fiscal 2026 forecast was also increased by $0.56 to $13.27, reflecting expectations of growing contributions from recent enterprise deals and limited macroeconomic pressures. DA Davidson noted that NICE Ltd. (NASDAQ:NICE) continues to show solid execution in expanding its AI product offerings and enterprise footprint. The raised price target and revised earnings outlook reflect greater confidence in the company's growth trajectory and its ability to capitalize on rising demand for intelligent CX solutions. While we acknowledge the potential of NICE to grow, our conviction lies in the belief that some AI stocks hold greater promise for delivering higher returns and have limited downside risk. If you are looking for an AI stock that is more promising than NICE and that has 100x upside potential, check out our report about this cheapest AI stock. READ NEXT: 10 Best Small Cap Tech Stocks With Biggest Upside Potential and 7 Most Popular AI Penny Stocks Under $5 To Avoid. Disclosure: None.
Yahoo
18-06-2025
- Business
- Yahoo
NiCE Announces Elite Partners of the Year Awards at Interactions 2025, Driving Worldwide Acceleration of CX Automation
This year's honorees played a pivotal role in accelerating CXone Mpower adoption and scaling the impact of customer service automation globally HOBOKEN, N.J., June 18, 2025--(BUSINESS WIRE)--NiCE (Nasdaq: NICE) today announced the winners of the NiCE Elite Partners of the Year award at Interactions 2025, the industry's largest customer experience event, taking place in Las Vegas. The winning partners were recognized for their exceptional contributions to expanding CXone Mpower's global footprint, enabling more organizations to deliver connected, proactive and automated customer service. Selected for their commitment to deepening expertise through advanced certifications and delivering differentiated value to customers, the winners exemplify excellence in innovation, execution, and impact. The winners of the NiCE Elite Partners of the Year award are: Top Global System Integrator – For redefining customer service as a catalyst for proactive growth and delivering seamless, data-driven, and intuitive experiences at scale, the winner is Accenture. Top Technology Solution Distributor - For expanding the reach of NiCE's solutions by activating a robust network of technology advisors and accelerating momentum across the channel, the winner is Telarus. Top Carrier Communication Partner – For delivering the connectivity, reliability, and security essential to supporting AI-powered customer experiences at scale, the winner is Verizon. Top CALA Partner – For showcasing exceptional regional leadership and expertise in advancing CXone Mpower adoption throughout CALA and enabling enterprises to harness the power of next-generation CX automation, the winner is Betta. Top Canada Partner – For advancing CX innovation in the Canadian market through major infrastructure investments and market leadership in communications and media, the winner is Bell Canada. Top Public Sector Partner – For enabling government and public service agencies to transform workforce and HR operations through CXone Mpower-driven innovation, the winner is Deloitte GPS. Top Trusted Advisor – For serving as a strategic partner to clients navigating cloud, cybersecurity, and automation solutions, and helping organizations modernize and elevate the customer experience, the winner is Amplix. Top DEVone Partner – For redefining real-time collaboration by enabling businesses to instantly add co-browsing and collaborative capabilities to any digital experience and helping over 3,000 organizations streamline customer interactions, the winner is Surfly. Top Certified Implementation Partner – For delivering seamless CXone Mpower implementations with precision and speed, and helping enterprises across industries drive agility, resilience, and transformation through expert guidance and execution, the winner is Tech Mahindra. Top Technology Partner – For empowering innovation through globally trusted cloud infrastructure and enabling organizations to deploy AI-powered experiences at speed and scale, the winner is AWS. Barry Cooper, President, CX Division, NiCE, said, "CXone Mpower is setting a new global standard for AI-driven customer service. It's our partners who help bring this innovation to life, extending our reach, accelerating adoption, and driving measurable outcomes for businesses worldwide. We're proud to recognize this year's winners for their outstanding dedication, expertise, and role in reshaping the future of customer experience." About NiCENiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE's platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. Trademark Note: NiCE and the NiCE logo are trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: Forward-Looking StatementsThis press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the "Company"). In some cases, such forward-looking statements can be identified by terms such as "believe," "expect," "seek," "may," "will," "intend," "should," "project," "anticipate," "plan," "estimate," or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in general economic and business conditions; competition; successful execution of the Company's growth strategy; success and growth of the Company's cloud Software-as-a-Service business; rapid changes in technology and market requirements; the implementation of AI capabilities in certain products and services, decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or effectively integrating acquired operations; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company's dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security incidents; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, including those arising from political instability or armed conflict that may disrupt our business and the global economy; our ability to recruit and retain qualified personnel; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the "SEC"). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company's Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law. View source version on Contacts Corporate Media Contact Christopher Irwin-Dudek, +1 201 561 4442, media@ ET Investors Marty Cohen, +1 551 256 5354, ir@ ETOmri Arens, +972 3 763 0127, ir@ CET
Business Wire
18-06-2025
- Business
- Business Wire
NiCE Announces Elite Partners of the Year Awards at Interactions 2025, Driving Worldwide Acceleration of CX Automation
BUSINESS WIRE)-- NiCE (Nasdaq: NICE) today announced the winners of the NiCE Elite Partners of the Year award at Interactions 2025, the industry's largest customer experience event, taking place in Las Vegas. The winning partners were recognized for their exceptional contributions to expanding CXone Mpower 's global footprint, enabling more organizations to deliver connected, proactive and automated customer service. Selected for their commitment to deepening expertise through advanced certifications and delivering differentiated value to customers, the winners exemplify excellence in innovation, execution, and impact. The winners of the NiCE Elite Partners of the Year award are: Top Global System Integrator – For redefining customer service as a catalyst for proactive growth and delivering seamless, data-driven, and intuitive experiences at scale, the winner is Accenture. Top Technology Solution Distributor - For expanding the reach of NiCE's solutions by activating a robust network of technology advisors and accelerating momentum across the channel, the winner is Telarus. Top Carrier Communication Partner – For delivering the connectivity, reliability, and security essential to supporting AI-powered customer experiences at scale, the winner is Verizon. Top CALA Partner – For showcasing exceptional regional leadership and expertise in advancing CXone Mpower adoption throughout CALA and enabling enterprises to harness the power of next-generation CX automation, the winner is Betta. Top Canada Partner – For advancing CX innovation in the Canadian market through major infrastructure investments and market leadership in communications and media, the winner is Bell Canada. Top Public Sector Partner – For enabling government and public service agencies to transform workforce and HR operations through CXone Mpower-driven innovation, the winner is Deloitte GPS. Top Trusted Advisor – For serving as a strategic partner to clients navigating cloud, cybersecurity, and automation solutions, and helping organizations modernize and elevate the customer experience, the winner is Amplix. Top DEVone Partner – For redefining real-time collaboration by enabling businesses to instantly add co-browsing and collaborative capabilities to any digital experience and helping over 3,000 organizations streamline customer interactions, the winner is Surfly. Top Certified Implementation Partner – For delivering seamless CXone Mpower implementations with precision and speed, and helping enterprises across industries drive agility, resilience, and transformation through expert guidance and execution, the winner is Tech Mahindra. Top Technology Partner – For empowering innovation through globally trusted cloud infrastructure and enabling organizations to deploy AI-powered experiences at speed and scale, the winner is AWS. Barry Cooper, President, CX Division, NiCE, said, "CXone Mpower is setting a new global standard for AI-driven customer service. It's our partners who help bring this innovation to life, extending our reach, accelerating adoption, and driving measurable outcomes for businesses worldwide. We're proud to recognize this year's winners for their outstanding dedication, expertise, and role in reshaping the future of customer experience.' About NiCE NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE's platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. Trademark Note: NiCE and the NiCE logo are trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: Forward-Looking Statements This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Cooper, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the 'Company'). In some cases, such forward-looking statements can be identified by terms such as 'believe,' 'expect,' 'seek,' 'may,' 'will,' 'intend,' 'should,' 'project,' 'anticipate,' 'plan,' 'estimate,' or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in general economic and business conditions; competition; successful execution of the Company's growth strategy; success and growth of the Company's cloud Software-as-a-Service business; rapid changes in technology and market requirements; the implementation of AI capabilities in certain products and services, decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or effectively integrating acquired operations; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company's dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security incidents; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, including those arising from political instability or armed conflict that may disrupt our business and the global economy; our ability to recruit and retain qualified personnel; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the 'SEC'). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company's Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.
Yahoo
04-06-2025
- Business
- Yahoo
NiCE Announces Customer Keynote Speakers for Interactions 2025: Disney, H&R Block, ALG Vacations, Charles Schwab and Carnival UK
Customer keynotes demonstrate CXone Mpower impact in driving better, faster customer service automation HOBOKEN, N.J., June 04, 2025--(BUSINESS WIRE)--NiCE (Nasdaq: NICE) today announced customer keynote speakers from Disney, H&R Block, Apple Leisure Group Vacations (ALGV), Charles Schwab and Carnival UK at the industry's leading customer experience (CX) event, Interactions 2025. Disney Creates Magic Through Innovative End-to-End Customer Journey The Walt Disney Company brings magic to life through exceptional viewer experiences and successfully brought this same magic to streaming viewers seeking assistance through an innovative end-to-end customer journey with CXone Mpower, to automate actions in self-service, improve agent experience, and support millions of interactions worldwide. With NiCE, Disney is blending a more personalized self-service experience with memorable human interactions. Arun Chandra, SVP Customer Experience at Disney, said, "With NiCE, we've transformed our customer support at scale, by leading with self-service, optimizing operations, and redefining viewer experiences." H&R Block Transforms into a Digital-First, AI-powered Customer Care Organization with NiCE H&R Block, the world leader in online and in-office tax preparation, is evolving into a digital-first customer care organization with NiCE. Driving continuous optimization, H&R Block successfully migrated to NiCE in 60 days, launched an IVR that managed 5 million calls in four months during the pandemic, and integrated digital self-service, intelligent coaching, and scalable AI. With seven-figure savings achieved, the company now aims to automate additional customer journeys to deliver a faster, more connected service at scale with CXone Mpower. "Real transformation happens when we empower teams, elevate technology and rethink experiences," said Brendan Mulryan, VP Customer Care at H&R Block. "NiCE has helped us reimagine CX, meeting today's demand for digital self-service while advancing our AI and automation." ALG Vacations Achieved 35% Resolution Rate Through Redefined Self-Service with NiCE ALG Vacations, North America's premier tour operator curating unforgettable journeys for millions across six iconic brands, is redefining personalized travel with AI. ALGV has redefined self-service, cut call volumes and achieved an impressive 35% resolution rate with NiCE. Now, the company is taking it further with CXone Mpower Copilot, assisting advisors with real-time, actionable insights to elevate experiences. Nicholas Moreland, Director, Operations Strategy & Analytics at ALG Vacations, said, "AI is driving smarter, more personalized experiences for today's digital-first travelers. With NiCE's AI and automation, we're not just meeting current needs, but anticipating the future." Charles Schwab Achieves Service Transformation at Scale with NiCE CXone Mpower Charles Schwab, a leader in investment services, has successfully transformed its client service operations at scale, migrating thousands of client facing professionals onto NiCE CXone Mpower. By leveraging NiCE's cloud-native platform to scale its operations, the company is now well-positioned to drive innovation through AI, advanced analytics and automation. Rahul Magan, Head of Client Service and Support at Charles Schwab, said, "Undertaking a large-scale cloud migration is a challenge that many enterprises are still navigating. With NiCE, we successfully delivered on our service transformation ambitions and are now advancing our commitment to meaningful innovation." Carnival UK Advances AI Innovation and Elevates Guest Experiences at Scale with NiCE Carnival UK, supporting millions of interactions annually for P&O Cruises and Cunard, is transforming guest services at scale with AI. By leveraging NiCE CXone Mpower, including Copilot and Autopilot, Carnival UK increased assessed engagements by 99%, unlocking real-time insights into every interaction. This empowered them to deliver more personalized, efficient experiences at scale, even as guest volumes surged by the thousands. Jon Wells, Contact Centre Director, Carnival UK, said, "With NiCE CXone Mpower, we're accelerating our AI roadmap to create exceptional, tailored experiences for every guest, at every touchpoint, and continuing to push the boundaries of innovation." Scott Russell, CEO of NiCE: "We're empowering enterprises to unlock real value at unmatched speed with customer service automation. I'm thrilled to welcome Disney, H&R Block, ALG Vacations, Charles Schwab and Carnival UK to the Interactions 2025 keynote stage, where their groundbreaking work is setting new, innovative industry benchmarks in customer service." View the Interactions 2025 agenda here, and register today. About NiCENiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE's platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes. Trademark Note: NiCE and the NiCE logo are trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE's marks, please see: Forward-Looking StatementsThis press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Russell, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the "Company"). In some cases, such forward-looking statements can be identified by terms such as "believe," "expect," "seek," "may," "will," "intend," "should," "project," "anticipate," "plan," "estimate," or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in general economic and business conditions; competition; successful execution of the Company's growth strategy; success and growth of the Company's cloud Software-as-a-Service business; rapid changes in technology and market requirements; the implementation of AI capabilities in certain products and services, decline in demand for the Company's products; inability to timely develop and introduce new technologies, products and applications; difficulties in making additional acquisitions or difficulties or effectively integrating acquired operations; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company's dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security incidents; privacy concerns; changes in currency exchange rates and interest rates, the effects of additional tax liabilities resulting from our global operations, the effect of unexpected events or geo-political conditions, including those arising from political instability or armed conflict that may disrupt our business and the global economy; our ability to recruit and retain qualified personnel; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the "SEC"). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the SEC, including the Company's Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law. View source version on Contacts Corporate Media Christopher Irwin-Dudek, +1 201 561 4442, media@ ET Investors Marty Cohen, +1 551 256 5354, ir@ ETOmri Arens, +972 3 763 0127, ir@ CET Error while retrieving data Sign in to access your portfolio Error while retrieving data Error while retrieving data Error while retrieving data Error while retrieving data
