Latest news with #InternetPerformanceMonitoring
Business Wire
24-06-2025
- Business
- Business Wire
The Internet Resilience Report 2025: 1 in 8 Businesses Now Lose Over $10M a Month to Disruptions and Over Half Lose $1M+
NEW YORK--(BUSINESS WIRE)--Catchpoint, the leader in Internet Performance Monitoring (IPM), proudly unveils its second annual Internet Resilience Report. This authoritative report provides valuable insights into the critical dimensions of Internet Resilience, offering a roadmap for navigating today's digital minefield. These insights were gathered from 475 global digital leaders, including IT managers, directors, and executive-level decision-makers across diverse industries. Download the 2025 Internet Resilience Report: Now in its second edition, the Internet Resilience Report 2025 continues to serve as an essential resource, providing authentic insights into the evolving importance of Internet performance. The 2025 findings underscore that ensuring fast digital experiences has become just as crucial as uptime—highlighting why digital performance must be a strategic priority at the highest organizational levels. Key findings from the report include: Financial impact intensifies: 51% report monthly losses of over $1 million due to Internet outages or degradations, up from 43% in 2024. And 1 in 8 now lose over $10 million each month, a noticeable rise since last year. AI-driven incidents have immediate impacts: 57% of organizations immediately notice when AI supporting critical applications fails or slows, emphasizing the need for robust AI observability, while a worrying 43% rely on alerts, complaints, or delayed discovery. Slow apps are dead apps: 73% say fast, high-performing websites are critical to business success; 42% claim slow services might as well be offline. Third-party dependencies heighten risks: 74% of respondents identify third-party services as highly critical to their resilience strategy, highlighting the importance of comprehensive external monitoring. Best-of-breed tools dominate: 73% prefer specialized Internet Performance Monitoring tools for safeguarding digital experiences, rather than broad, less targeted tools. Additional key insights include: Defining clear experience standards (XLOs): Despite the AI investment buzz (63%), the report advises prioritizing customer-centric Service Level Objectives (SLOs)—or Experience-Level Objectives (XLOs)—to anchor resilience efforts effectively. Resilience ownership remains unclear: 72% identify CIO/CTOs as ultimately responsible for resilience, yet only 44% directly assign this responsibility to IT operations or Site Reliability Engineering (SRE), indicating significant room for improved organizational alignment. Closing critical visibility gaps: 73% utilize IPM specifically to monitor third-party dependencies—services not adequately tracked by traditional APM tools—highlighting critical blind spots that can compromise resilience. "If the Internet was already teetering on a fragile edge when we launched our inaugural Internet Resilience Report in June 2024, it's even more so now," said Mehdi Daoudi, CEO and co-founder of Catchpoint. "The industry is waking up to a new reality: slow is the new down. Sluggish websites and applications don't just frustrate users—they drain revenue and damage reputations." Methodology The 2025 Internet Resilience Report is based on responses from 475 digital leaders collected between February and March 2025. Participants spanned North America (65%), Europe (26%), and other regions, representing diverse industries, including tech platforms, financial services, manufacturing, retail, and healthcare. This diversity ensures that the report captures a broad and comprehensive perspective on the state Internet Resilience worldwide. Download the 2025 Internet Resilience Report: About Catchpoint In today's exacting digital age, performance is paramount. The top online retailers, Global2000, CDNs, cloud service providers, and xSPs all rely on Catchpoint to ensure high performance and digital resilience by catching issues across the Internet Stack before they impact their customers, workforce or digital experiences. Catchpoint's Internet Performance Monitoring (IPM) suite offers Internet Synthetics, RUM, BGP, Tracing, performance optimization, high-fidelity data, and flexible visualizations with advanced analytics derived from the world's largest, most detailed, active observability network.
Business Wire
28-05-2025
- Business
- Business Wire
2025 Banking Website Benchmark Report Reveals Huge Gaps in Speed, Resilience, and Digital Experience
NEW YORK--(BUSINESS WIRE)-- Catchpoint, the leader in Internet Performance Monitoring (IPM), today unveiled its latest Banking Website Performance Benchmark Report, providing a deep dive into the digital health of the banking sector. The report evaluates 49 global financial institutions based on eight key metrics of digital performance—from availability and DNS resolution to load time, layout stability, and server responsiveness. The results reveal large disparities in user experience across the industry—and offer a clear roadmap for banks to improve. Download the Banking Website Performance Benchmark Report: Key takeaways from the 2025 report: The study found that while some banks delivered fast, seamless performance worldwide, many still struggle with slow load times, layout instability, and major regional gaps. Composite scores ranged from over 90 (out of 100) to as low as 8, with only 1 in 4 banks meeting user expectations for a page to fully load in under 3 seconds. Headline findings: Leaders prove it's possible to be fast and reliable: UBS, ING Bank (Voya), State Street Corp., and Thrivent Financial topped the rankings with blazing-fast speeds, near-perfect uptime, and highly stable front-end experiences. Big names don't always mean big performance: Many well-known banks ranked outside the top 30, dragged down by heavy content and front-end complexity. Availability isn't the safety net it used to be: Many banks maintained 99.9%+ uptime but ranked lower due to slow page loads, high layout shifts, or poor regional delivery. Regional performance gaps remain wide: In markets like Africa and South America, load times were often double those in North America, even when server response times were similar. Huge variance in user experience: Composite scores ranged from just above 90 to below 10—a nearly 10x difference in digital experience quality. Document complete times varied from under 2 seconds to over 10. And DNS resolution times ranged by more than 1,200ms depending on region. Availability is high—but not universal: While 75% of banks achieved 99.9% uptime or higher, a few dropped below 91%. Front-end experience is the real differentiator: Metrics like Largest Contentful Paint (LCP) and Cumulative Layout Shift (CLS) had significant influence on the final rankings. Alongside the full rankings, the report also includes: Regional performance breakdowns across Africa, Asia, Europe, and the Americas Recommendations for improving web experience, including XLOs, API monitoring, CDN strategy, and front-end optimization Testing methodology The report is based on a two-week testing period and represents Catchpoint's largest benchmarking study to date. Performance was measured across 26 U.S. cities and 97 international locations, using Catchpoint's industry-leading Internet Performance Monitoring platform. Leveraging a global network of more than 3,000 intelligent monitoring agents, the study provides an unparalleled view into how the world's leading banking websites perform across availability, speed, stability, and user experience. The future of Digital Resilience in Banking Today's users expect more than just uptime—they expect speed, responsiveness, and consistency. Catchpoint's comprehensive report into the web performance of leading financial institutions shows how digital performance is becoming a competitive differentiator. It's no longer enough to be available; you have to be fast everywhere.' "Banks are under immense pressure to innovate while keeping systems running smoothly," said Mehdi Daoudi, CEO and co-founder of Catchpoint. "Too often, reliability takes a backseat to release schedules, and teams are stretched thin managing performance issues reactively. AI and automation can help, but they're not a silver bullet — banks need real visibility into their digital infrastructure to prevent outages before they happen, protect brand loyalty, and reduce customer churn. That's where we've been easily stepping in to help out.' Download the Banking Website Performance Benchmark Report: About Catchpoint In today's exacting digital age, performance is paramount. The top online retailers, Global2000, CDNs, cloud service providers, and xSPs all rely on Catchpoint to ensure high performance and digital resilience by catching issues across the Internet Stack before they impact their customers, workforce or digital experiences. Catchpoint's Internet Performance Monitoring (IPM) suite offers Internet Synthetics, RUM, BGP, Tracing, performance optimization, high-fidelity data, and flexible visualizations with advanced analytics derived from the world's largest, most detailed, active observability network. Today's digital world requires resilience and exceptional performance, which is why The Internet Relies on Catchpoint.
Yahoo
14-05-2025
- Business
- Yahoo
2025 Leading Analyst Firm Snapshot reveals millions lost: 42% of eCommerce companies face $6M+ in annual Internet disruption costs
New study finds companies with full Internet Performance Monitoring cut losses in half NEW YORK, May 14, 2025--(BUSINESS WIRE)--Catchpoint, the leading provider of Internet Performance Monitoring (IPM), today released findings from a new commissioned study conducted by Forrester Consulting that quantifies the steep cost of Internet disruptions for e-commerce and digital-first enterprises. The results are clear: companies that monitor the full Internet Stack lose 54% less to disruptions annually compared to those without full visibility. With today's sky-high customer expectations and attention spans measured by milliseconds, digital experience is business—and outages, latency, or slow-loading pages are as good as being offline. According to the 2025 Forrester Opportunity Snapshot, the average company experiences 72 Internet disruptions per month. For 42% of the companies surveyed, those disruptions resulted in losses of over $500,000 in the month preceding the survey, adding up to over $6M annually. A growing problem with real financial consequences Disruptions—whether caused by latency, downtime, or third-party failures—are happening far more frequently than many leaders realize. 83% of respondents estimated their company lost over $100,000 per month due to Internet disruptions, or $1.2M annually. More troubling still: 65% of respondents said if their web pages or apps are slow, they might as well be down. And the damage goes far beyond lost revenue—it's about lost trust, lost productivity, and lost momentum. But there is positive news. Losses of $1,000,000 or more are down by a third. Companies that monitor the entire Internet Stack report average losses 54% lower than those who haven't implemented IPM. Poor visibility is hurting businesses—and their people The study found that 69% of respondents cited increased customer churn as the most common outcome of Internet disruptions, while 54% reported increased burnout among IT staff. Businesses are caught in a cycle of reactive firefighting—often using manual processes to identify and diagnose issues that originate outside their own environment. Today's retail experiences are not monolithic, but a collection of dozens of components distributed across datacenters, connected via APIs, and cloud services from advertising to CDNs to payment processing, each of them dependent on certificates, DNS, ISPs, routing, and many other technologies. A disruption in any of these components is often enough to impact the business in a material way—both in terms of lost revenue and a very real impact on trust and loyalty. And yet, 100% of respondents said investing in IPM would have a positive business impact, with 80% describing the impact as significant or large, up from 75% just two years ago. "Full-stack IPM is essential for digital resilience," said Mehdi Daoudi, CEO and co-founder of Catchpoint. "If you can't see what's slowing your users down, you can't fix it—and that's money left on the table, customers lost, and teams burned out. $6M lost to Internet disruptions each year is $6M too much" The Path Forward: Visibility, Resilience, and Continuous Improvement Despite growing awareness, adoption of full-stack IPM remains limited. While most companies track some level of performance, only about one in three are monitoring as comprehensively as they should, and fewer still are succeeding. The result: millions in preventable losses, thousands of frustrated users, and teams stuck in the dark. To ensure resilience, companies need tools that offer complete, real-time visibility into every layer of their digital delivery—from external DNS providers and APIs to cloud infrastructure as well as external and internal networks and applications. This visibility must extend to where customers actually are, capturing the real-world experience of a user from that location, and showing how the experience is enabled across the backbone and services across the Internet. About the Study This Opportunity Snapshot was commissioned by Catchpoint and conducted by Forrester Consulting in early 2025. To create this profile, Forrester surveyed 262 global decision-makers responsible for e-commerce strategy and technology across the retail, consumer goods, and manufacturing sectors. Respondents were based in North America (59%), Asia Pacific (21%), and Europe (20%), and represented organizations ranging from 1,000 to over 20,000 employees. Join us for a live webinar on May 29th at 1pm EDT, where we will be discussing the eCommerce Snapshot with guest speaker, Forrester VP, Principal Analyst Sucharita Kodali. To download the full Forrester Opportunity Snapshot, visit For more information about the team, visit us at: About CatchpointIn today's exacting digital age, performance is paramount. The top online retailers, Global2000, CDNs, cloud service providers, and xSPs all rely on Catchpoint to ensure high performance and digital resilience by catching issues across the Internet Stack before they impact their customers, workforce or digital experiences. Catchpoint's Internet Performance Monitoring (IPM) suite offers Internet Synthetics, RUM, BGP, Tracing, performance optimization, high fidelity data and flexible visualizations with advanced analytics derived from the world's largest, most detailed, active observability network. Today's digital world requires resilience and exceptional performance, which is why The Internet Relies on Catchpoint. View source version on Contacts Media Contact: Catchpoint: Emily Fang, Greenough Agency, catchpoint@ Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
