Latest news with #J.D.Power
Miami Herald
16 hours ago
- Automotive
- Miami Herald
This luxury brand tops J.D. Power's initial quality study
Lexus at No. 1 and Nissan at No. 2 topped J.D. Power's 2025 Initial Quality Study, replacing Ram and Chevrolet for the least problems per 100 vehicles in the first 90 days of vehicle ownership. Lexus had an average of 166 problems per 100 vehicles. The top Detroit brand was Chevrolet at No. 4 and the third-highest mass-market brand with 178 problems per 100 vehicles, up from 159 a year ago. Overall, the industry's quality based on the survey that ran from June 2024 through May 2025 of nearly 93,000 customers of 2025 model-year vehicles improved to 192 problems per 100 vehicles from 194, largely from improvement by Tesla Inc. Half of the top problems stem from infotainment issues, an area automakers are relying on for differentiation and expanding revenue streams. "While customers do find the larger touchscreens visually appealing, their functionality within the vehicle is an increasing source of frustration," Frank Hanley, senior director of auto benchmarking at J.D. Power, said in a statement. "Customers are having to tap and swipe through multiple screens to access key vehicle functions like climate settings and built-in garage door openers. Owners find these things to be overly complicated and too distracting to use while driving. By retaining dedicated physical controls for some of these interactions, automakers can alleviate pain points and simplify the overall customer experience." For the first time, plug-in hybrids had more problems than fully electric vehicles at 237 per 100 vehicles compared to 212, respectively, with J.D. Power attributing the EV improvement to Tesla. Gasoline-powered vehicles at 184 and hybrids at 196, however, still had fewer issues. Following Chevrolet, Dodge ranked at No. 7 with 180 problems per 100 vehicles, down from last year's 300. Buick tied with Genesis at No. 9 at 183, worse from 164 in 2024. Jeep was just after at No. 10 with 186, improvement from last year's 199. Ford, GMC, Cadillac, Lincoln, Chrysler and Ram all fell below the study average of 192. With 269 problems per 100 vehicles, Audi finished last at No. 31, excluding Tesla and Rivian, which didn't meet the study's requirements. Ford Mustang ranked as the highest sporty car. Buick Encore GX was the highest-ranked small SUV. Cadillac XT5 was the top midsize premium SUV. Ford Escape finished as the top compact SUV. The top large SUV was the Chevrolet Tahoe. Chevrolet Blazer received the top midsize SUV recognition. Jeep Gladiator tied with Hyundai Santa Cruz for top midsize pickup truck, while for full-size trucks the Ford F-150 tied with the Chevrolet Silverado. Ford Super Duty topped the large heavy-duty pickup segment. The Porsche 911 was the highest-ranked vehicle overall with 116 problems per 100 vehicles. Ford Motor Co., whose financial results have struggled from warranty costs and recalls, in a news release highlighted that the Ford brand had more segment winners than any other brand, though General Motors Co. overall had the most top-ranked vehicles in their segments. Ford's eligible vehicles placed in the top three of their respective segments. No. 14 Ford's problems per 100 vehicles increased to 193 from 178, and No. 20 Lincoln's fell to 206 from 224. "Customers expect new vehicles to make their lives easier, more fun, or both right from the first mile," Josh Halliburton, Ford's executive director of quality, said in a statement. "Four segment topping finishers and overall improving vehicle quality scores for most nameplates show that while we have to remain laser focused on earning the trust of our customers, we're headed in the right direction." None of the Detroit Three's plants received assembly line quality awards from J.D. Power. Copyright (C) 2025, Tribune Content Agency, LLC. Portions copyrighted by the respective providers.
Malaysian Reserve
a day ago
- Automotive
- Malaysian Reserve
Jeep® Gladiator Ranks First in Midsize Pickup Segment in J.D. Power 2025 U.S. Initial Quality Study, Chrysler, Jeep and Dodge Brands Improve IQS Scores Over 2024
AUBURN HILLS, Mich., June 26, 2025 /PRNewswire/ — Three Stellantis models place in top three of their respective segments Gladiator outperforms the segment average in seven of 10 key areas in Midsize Pickup category Jeep Wrangler and Chrysler Pacifica finish second in their segments Jeep brand improves 13 points on strength of Gladiator and Wrangler performance Dodge brand climbs 24 spots, biggest gain among all automotive brands Chrysler brand jumps 13 points The Jeep® Gladiator claims a top spot in the J.D. Power 2025 U.S. Initial Quality Study (IQS), placing first in the Midsize Pickup segment*, and leads the segment average in seven out of 10 measured categories, including driving experience, infotainment and interior. This is the second time in three years that Gladiator was top in its segment. The Jeep Wrangler also performed well, finishing second in the Compact SUV category, while the Jeep brand overall improved by 13 points, reflecting the strong performance of its two iconic models and continued strides in addressing customer concerns. Dodge made one of the largest gains among all automotive brands in the 2025 IQS, climbing 24 positions to rank seventh overall. The Chrysler brand also earned positive recognition, reducing its problems per 100 vehicles by 13. The Chrysler Pacifica ranked second in the Minivan segment, reinforcing the brand's strength in owner-reported satisfaction. 'We're building momentum and, more importantly, building trust,' said Yuri Rodrigues, senior vice president, quality, Stellantis North America. 'These results show that we're listening to our customers and putting them at the center of every decision we make. We are focused on setting the highest ambitions in quality, and the time is now to execute.' J.D. Power surveyed new-vehicle buyers about their first 90 days of ownership, measuring the number of problems experienced per 100 vehicles to assess brand performance. *Tied in 2025. J.D. PowerJ.D. Power is a global leader in automotive data and analytics, and provides industry intelligence, consumer insights and advisory solutions to the automotive industry and selected non-automotive industries. J.D. Power leverages its extensive proprietary datasets and software capabilities combined with advanced analytics and artificial intelligence tools to help its clients optimize business performance. J.D. Power was founded in 1968 and has offices in North America, Europe and Asia Pacific. To learn more about the company's business offerings, visit The J.D. Power auto-shopping tool can be found at Stellantis North AmericaStellantis (NYSE: STLA) is a leading global automaker, dedicated to giving its customers the freedom to choose the way they move, embracing the latest technologies and creating value for all its stakeholders. Its unique portfolio of iconic and innovative brands includes Chrysler, Dodge//SRT, Jeep®, Ram, Alfa Romeo, FIAT and Maserati. In 2025, the company celebrates 100 years of influencing culture and contributing to the history of the automotive industry in the U.S. and Canada. For more information, visit Follow company news and video on: Company blog: website: @StellantisNAYouTube:
Yahoo
a day ago
- Automotive
- Yahoo
Jeep® Gladiator Ranks First in Midsize Pickup Segment in J.D. Power 2025 U.S. Initial Quality Study, Chrysler, Jeep and Dodge Brands Improve IQS Scores Over 2024
AUBURN HILLS, Mich., June 26, 2025 /PRNewswire/ -- Three Stellantis models place in top three of their respective segments Gladiator outperforms the segment average in seven of 10 key areas in Midsize Pickup category Jeep Wrangler and Chrysler Pacifica finish second in their segments Jeep brand improves 13 points on strength of Gladiator and Wrangler performance Dodge brand climbs 24 spots, biggest gain among all automotive brands Chrysler brand jumps 13 points The Jeep® Gladiator claims a top spot in the J.D. Power 2025 U.S. Initial Quality Study (IQS), placing first in the Midsize Pickup segment*, and leads the segment average in seven out of 10 measured categories, including driving experience, infotainment and interior. This is the second time in three years that Gladiator was top in its segment. The Jeep Wrangler also performed well, finishing second in the Compact SUV category, while the Jeep brand overall improved by 13 points, reflecting the strong performance of its two iconic models and continued strides in addressing customer concerns. Dodge made one of the largest gains among all automotive brands in the 2025 IQS, climbing 24 positions to rank seventh overall. The Chrysler brand also earned positive recognition, reducing its problems per 100 vehicles by 13. The Chrysler Pacifica ranked second in the Minivan segment, reinforcing the brand's strength in owner-reported satisfaction. "We're building momentum and, more importantly, building trust," said Yuri Rodrigues, senior vice president, quality, Stellantis North America. "These results show that we're listening to our customers and putting them at the center of every decision we make. We are focused on setting the highest ambitions in quality, and the time is now to execute." J.D. Power surveyed new-vehicle buyers about their first 90 days of ownership, measuring the number of problems experienced per 100 vehicles to assess brand performance. *Tied in 2025. J.D. PowerJ.D. Power is a global leader in automotive data and analytics, and provides industry intelligence, consumer insights and advisory solutions to the automotive industry and selected non-automotive industries. J.D. Power leverages its extensive proprietary datasets and software capabilities combined with advanced analytics and artificial intelligence tools to help its clients optimize business performance. J.D. Power was founded in 1968 and has offices in North America, Europe and Asia Pacific. To learn more about the company's business offerings, visit The J.D. Power auto-shopping tool can be found at Stellantis North AmericaStellantis (NYSE: STLA) is a leading global automaker, dedicated to giving its customers the freedom to choose the way they move, embracing the latest technologies and creating value for all its stakeholders. Its unique portfolio of iconic and innovative brands includes Chrysler, Dodge//SRT, Jeep®, Ram, Alfa Romeo, FIAT and Maserati. In 2025, the company celebrates 100 years of influencing culture and contributing to the history of the automotive industry in the U.S. and Canada. For more information, visit Follow company news and video on: Company blog: website: @StellantisNAYouTube: View original content to download multimedia: SOURCE Stellantis Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Hamilton Spectator
2 days ago
- Business
- Hamilton Spectator
Customer satisfaction with banks up slightly from last year: J.D. Power survey
Consumers appear to be slightly more satisfied with the financial advice and guidance they received from their banks compared with last year, a new J.D. Power survey shows. The findings showed overall customer satisfaction with their bank improved slightly by 13 points to 579 on a 1,000-point scale. The report, published Thursday, cited several improvements including the frequency, quality and relevance of the advice which helped boost the satisfaction score. RBC ranked the highest in customer satisfaction for a fifth consecutive year, scoring 595 points. CIBC ranked second with 590 points, followed by Scotiabank with a score of 580 points. TD ranked last out of the Big Five banks with a score of 563. The survey said more Canadians turned to their bank for help in navigating day-to-day financial hardships amid growing economic pressures. 'The eroding financial health of customers and their fear that economic conditions may worsen are driving customers — especially younger ones with growing deposits — to seek financial advice from their retail bank at an accelerated pace,' said Jennifer White, senior director for banking and payments intelligence at J.D. Power, in a release. She said customers are also shifting focus from longer-term goals such as investment and retirement planning to more immediate needs such as paying bills, reducing debt and sticking to a budget. Among those who turned to their bank for advice, 71 per cent were concerned about the high cost of living while 36 per cent were struggling to manage housing costs such as mortgage payments and electricity bills. Forty-four per cent of bank customers are considered financially vulnerable, significantly up from 36 per cent five years ago, the study, which surveyed 2,582 retail bank customers between January and March of this year, showed. This report by The Canadian Press was first published June 26, 2025. Companies in this story: (TSX: BNS, TSX: RY, TSX: CM, TSX: TD)
Business Wire
2 days ago
- Automotive
- Business Wire
Fewer Physical Vehicle Controls and More Problematic Touchscreen Make Infotainment System a Modern 'Catch-All Drawer,' J.D. Power Finds
BUSINESS WIRE)--Despite the growing complexity of today's new vehicles, the number of problems cited by owners in the first 90 days of ownership has improved slightly, according to the J.D. Power 2025 U.S. Initial Quality Study (IQS), SM released today. Overall, problems per 100 vehicles (PP100) have improved to 192 PP100 from 194 PP100 a year ago. Premium brands have improved 27 PP100 to 203 PP100 from 230 PP100 in 2024, largely driven by Tesla, while problems among mass market brands have increased to 187 PP100 from 181 PP100 in 2024. A lower score reflects higher vehicle quality. The infotainment category improves 1.9 PP100 yet remains the most problematic vehicle category in the study (42.6 PP100). While half of the top problems industry-wide remain infotainment issues, 11 infotainment problems show improvement from a year ago. However, owners are having more touchscreen-related problems due to the inclusion of non-audio-related features like climate controls, garage door openers and even glove box releases. 'While customers do find the larger touchscreens visually appealing, their functionality within the vehicle is an increasing source of frustration,' said Frank Hanley, senior director of auto benchmarking at J.D. Power. 'Customers are having to tap and swipe through multiple screens to access key vehicle functions like climate settings and built-in garage door openers. Owners find these things to be overly complicated and too distracting to use while driving. By retaining dedicated physical controls for some of these interactions, automakers can alleviate pain points and simplify the overall customer experience.' Following are some key findings of the 2025 study: Premium vehicles have more defects than mass market counterparts: While design-related issues are equal between mass market and premium vehicles, defect/malfunction-related issues are more prevalent on premium vehicles. Exterior is the largest area of discrepancy, with premium vehicles averaging 4.2 more problems than mass market vehicles, mostly driven by those from non-traditional automakers. Plug-in hybrid electric vehicles (PHEVs) have most problems: For the first time, PHEVs, on average, have more problems than their battery electric vehicle (BEV) counterparts (237 PP100 vs. 212 PP100, respectively). Gasoline (184 PP100) and hybrid (196 PP100) vehicles have fewer problems than PHEVs and BEVs. The improvement in BEVs is driven by a 62 PP100 improvement for Tesla. Problematic launches and late model-year changeovers: New-model launches account for the highest number of problems (203 PP100) since the study was redesigned in 2020, compared with 190 PP100 for carryover models. Of the 18 new models launched this year, only two have fewer problems than their respective segment average. 'Typically, problems for new launches are balanced with some being successful and others having issues,' Hanley said. 'This year, however, new launches are notably more problematic.' The good news for the new launches is that they require fewer repair visits than the carryover models. Shifting consumer preferences increase cupholder frustration: While it seemed like manufacturers had cupholders figured out, given that owners are now bringing more reusable containers into their vehicles, manufacturers are struggling to keep up with being able to accommodate all the different shapes and sizes that are increasingly available. Consequently, owners are again citing more problems in this area, with the expectation that their vehicle should be able to hold different sizes of containers. The U.S. Initial Quality Study, now in its 39th year, is based this year on responses from 92,694 purchasers and lessees of new 2025 model-year vehicles who were surveyed after 90 days of ownership. The study additionally incorporates repair visit data based on hundreds of thousands of real-world events reported to franchised new-vehicle dealers. The methodology unites state-of-the-art vehicle repair data with traditional J.D. Power Voice of the Customer (VOC) data while fielding continuously year-round. This enhanced IQS data allows automakers the ability to quickly identify potential issues before they become bigger problems in the quality landscape. The study is based on a battery of 227 VOC questions plus relevant repair data, all of which is organized into 10 vehicle categories: infotainment; features, controls and displays; exterior; driving assistance; interior; powertrain; seats; driving experience; climate; and unspecified (unique to repair). The study is designed to provide manufacturers with information to facilitate the identification of problems and to drive product improvement. The study was fielded from June 2024 through May 2025. Highest-Ranking Brands and Models Lexus is the highest-ranking brand overall in initial quality with a score of 166 PP100. Among premium brands, Jaguar (175 PP100) ranks second and Genesis (183 PP100) ranks third. Among mass market brands, Nissan ranks highest with a score of 169 PP100. Hyundai (173 PP100) ranks second and Chevrolet (178 PP100) ranks third. The parent corporation receiving the most model-level awards is General Motors Company (five awards), followed by Ford Motor Company (four awards) and Honda Motor Company (three awards). Among brands, Ford receives the most segment awards (four), followed by Chevrolet (three). General Motors Company models that rank highest in their respective segment are Buick Encore GX, Cadillac XT5, Chevrolet Blazer, Chevrolet Silverado and Chevrolet Tahoe. Ford Motor Company models that rank highest in their respective segment are Ford Escape, Ford F-150, Ford Mustang and Ford Super Duty. Honda Motor Company models that rank highest in their respective segment are Acura Integra, Acura RDX and Honda Odyssey. Volkswagen AG has the highest-ranking model overall, the Porsche 911, with 116 PP100. Plant Quality Awards BMW AG's Graz (Magna Steyr-BMW), Austria, plant, which manufactures the BMW Z4, receives the Platinum Plant Quality Award. Plant quality awards are based solely on defects and malfunctions and exclude design-related problems and repair incidents. Gold Plant Quality Awards for North/South America, in a tie, go to Toyota Motor Corporation's Cambridge South plant in Ontario, Canada, which produces the Lexus RX, and Toyota Motor Corporation's Georgetown 3, Kentucky, plant, which produces the Lexus ES. The Gold Plant Quality Award for Asia Pacific goes to Toyota Motor Corporation's Tahara Lexus, Japan, plant, which produces the Lexus IS, Lexus LS and Lexus NX. See the rank chart and lists of highest-ranking brands, models and plants at For more information about the U.S. Initial Quality Study, visit About J.D. Power J.D. Power is a global leader in automotive data and analytics, and provides industry intelligence, consumer insights and advisory solutions to the automotive industry and selected non-automotive industries. J.D. Power leverages its extensive proprietary datasets and software capabilities combined with advanced analytics and artificial intelligence tools to help its clients optimize business performance. J.D. Power was founded in 1968 and has offices in North America, Europe and Asia Pacific. To learn more about the company's business offerings, visit The J.D. Power auto-shopping tool can be found at
