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New HMRC service will allow workers to 'take control of their tax'
New HMRC service will allow workers to 'take control of their tax'

Daily Mirror

time6 days ago

  • Business
  • Daily Mirror

New HMRC service will allow workers to 'take control of their tax'

HMRC has launched a new digital service that will make it much easier for 35 million people to take control of their taxes and the movements of things such as their income and expenses Good news - workers are now able to take control of their tax affairs following the UK government's announcement of a new Pay As You Earn (PAYE) service. Affecting 35 million on PAYE, the new digital system boasts more than 50 new measures, aiming to streamline processes and even cut costs by £50 million through reducing postal correspondence. ‌ Available via their Personal Tax account or through the HMRC app, it will now make it 'simpler and easier' for all PAYE taxpayers to check and update their income, allowances, expenses and reliefs, the shared. ‌ ‌ The new service forms part of HMRC's Transformation Roadmap, which launched on July 21, 2025, with a mission to become a digital-first organisation by 2030 and make 90% of customer interactions digital. Setting up over 50 IT projects, services and measures, it will transform the UK's tax and customs systems, making it easier to pay the tax that is spent towards public services and deliver the UK Government's Plan for Change. Under the digital-first approach, HMRC will offer additional digital self-serving alternatives across various tax regimes and, wherever possible, automate tax. ‌ The new PAYE service will also allow the HMRC to save an annual amount of £50 million, equivalent to 1,500 full-time nurses. To do so, they will swap customer letters and reminders to a digital-first approach to minimise the use of paper correspondence by the 2028/2029 tax year. The news follows other plans to incorporate more AI into their services, ensuring all guidance and content is up to date, as well as assisting in identifying fraudulent documents during compliance checks. READ MORE: HMRC alert as 1 million taxpayers 'haven't claimed money they're owed' James Murray MP, exchequer secretary to the treasury, said: 'We are going further and faster to make HMRC fit for the 21st century, including delivering a simpler and easier system for all PAYE workers.' ‌ 'By 2030, taxpayers can expect a modern and innovative HMRC with cutting-edge AI, industry-leading customer service practices, and a laser focus on delivering taxpayer value for money by ensuring everyone pays their fair share,' he explained. JP Marks, HMRC's Chief Executive and First Permanent Secretary, also commented: 'The Government's ambition is for a simpler tax and customs system and this roadmap sets out how HMRC will deliver a first-class experience that feels different to their customers.' He added: 'By 2030, UK citizens will experience a tax administration system that is more automated, more focused on self-service, and better set up to get things right first time so they can fulfil their tax obligations.' Other elements in the Transformation Roadmap are currently in progress for further usage, such as expanding the SMS confirmation services to include complaints, Self Assessment appeals, and other PAYE services. Interestingly, in the 2023 to 2024 tax year, HMRC collected 94.7% of the total tax due. Later this year, they will share an update on modernising behavioural penalties.

HMRC launches new service in tax shake-up as Government announces 50 new measures
HMRC launches new service in tax shake-up as Government announces 50 new measures

Daily Mirror

time22-07-2025

  • Business
  • Daily Mirror

HMRC launches new service in tax shake-up as Government announces 50 new measures

HMRC has launched a new digital service changing how 35 million people interact with the PAYE system HMRC has unveiled a major overhaul to the UK tax and customs system today, July 21, set to impact 35 million people on PAYE. The fresh digital system boasts over 50 new measures and aims to streamline processes whilst also cutting costs by £50million through reducing postal correspondence. ‌ Employees using Pay As You Earn will gain access to a digital service designed to make their tax affairs "simpler and easier", according to the revenue authority. It will be accessible through your personal tax account or via the HMRC app. ‌ The updated service will enable PAYE taxpayers to modify the following entirely online: ‌ Income Allowances Reliefs Expenses A further enhancement to the system is scheduled for later this year to "modernise behavioural penalties". The tax authority highlighted its intention to prevent those who fulfil their duties from being penalised by those who fail to comply. ‌ This represents just one of more than 50 fresh measures HMRC intends to roll out over the coming years to become a "digital first organisation" through their Transformation Roadmap. Additional measures encompass a Digital Disclosure Service enabling customers to rectify errors and digitalising the Inheritance Tax system. It encompasses shifting customer reminders and notifications online, delivering an estimated £50million in savings from postal costs. The authority also intends to integrate more AI into their operations. Specifically, the plan is to utilise AI to aid customers in navigating HMRC services more efficiently and ensure all guidance and content from the authority is current. This will also assist in identifying fraudulent documents during compliance checks. ‌ With all these measures implemented, it is anticipated that by 2030, at least 90% of HMRC's customer interactions will be digital. James Murray MP, Exchequer Secretary to the Treasury, stated: "We are going further and faster to make HMRC fit for the 21st century, including delivering a simpler and easier system for all PAYE workers. "By 2030, taxpayers can expect a modern and innovative HMRC with cutting-edge AI, industry-leading customer service practices, and a laser focus on delivering taxpayer value for money by ensuring everyone pays their fair share." ‌ JP Marks, HMRC's Chief Executive and First Permanent Secretary, commented: "The Government's ambition is for a simpler tax and customs system and this roadmap sets out how HMRC will deliver a first-class experience that feels different to their customers. "By 2030, UK citizens will experience a tax administration system that is more automated, more focused on self-service, and better set up to get things right first time so they can fulfil their tax obligations." Currently, work is in progress on other measures in the Transformation Roadmap. Such as extending the rollout of the SMS confirmation service to Self Assessment appeals, complaint cases and some PAYE services. A reward scheme is also being established to incentivise informants to expose serious non-compliance in large corporations, wealthy individuals, offshore and avoidance schemes. The new scheme will offer informants compensation tied to a percentage of any tax collected.

HMRC issues major tax update affecting millions of UK workers
HMRC issues major tax update affecting millions of UK workers

Daily Mirror

time21-07-2025

  • Business
  • Daily Mirror

HMRC issues major tax update affecting millions of UK workers

The tax office says the new online service will make it easier for PAYE taxpayers to check and update their income, allowances, reliefs and expenses HMRC has today announced a new online Pay As You Earn (PAYE) service for around 35 million UK taxpayers. ‌ The tax office says the new online service will make it easier for PAYE taxpayers to check and update their income, allowances, reliefs and expenses. It will be available via your Personal Tax Account online or through the HMRC app. ‌ The new service forms part of plans for HMRC to become a digital first organisation by 2030, with 90% of customer interactions taking place digitally. ‌ HMRC has already announced plans to save £50million a year by 2028/29 by axing paper letters unless for tax demands. The tax office will continue to write to households that don't have the internet or struggle to access digital services. Its phone lines will also remain open. The tax office currently sends out letters for many reasons, including if you need to register for self-assessment. ‌ James Murray MP, Exchequer Secretary to the Treasury, said: "We are going further and faster to make HMRC fit for the 21st century, including delivering a simpler and easier system for all PAYE workers. "By 2030, taxpayers can expect a modern and innovative HMRC with cutting-edge AI, industry-leading customer service practices, and a laser focus on delivering taxpayer value for money by ensuring everyone pays their fair share." JP Marks, HMRC Chief Executive and First Permanent Secretary, said: "The Government's ambition is for a simpler tax and customs system and this roadmap sets out how HMRC will deliver a first-class experience that feels different to their customers. ‌ "By 2030, UK citizens will experience a tax administration system that is more automated, more focused on self-service, and better set up to get things right first time so they can fulfil their tax obligations." It comes after millions of workers were urged to keep an eye out for an important tax document. Your employer had to issue your latest P60 by May 31, by post or electronically. Your P60 summarises your total pay and deductions for the tax year. It also contains your final tax code, and it is important you check this is correct in case you owe money to HMRC. Tax codes are made up of a series of numbers and letters and are assigned to you by HMRC based on the information it has on your income. The code shows how much of your income is taken in tax, and everyone who is paid through PAYE has one. The most common code is 1257L for people who have one job or pension - although not everyone will be on this.

HMRC reveals cyber criminals accessed up to 100,000 customer accounts in major tax fraud attempt
HMRC reveals cyber criminals accessed up to 100,000 customer accounts in major tax fraud attempt

Daily Mail​

time04-06-2025

  • Business
  • Daily Mail​

HMRC reveals cyber criminals accessed up to 100,000 customer accounts in major tax fraud attempt

Cyber criminals have accessed the online tax accounts of tens of thousands of people in a major fraud attempt, it was revealed today. HM Revenue and Customs said it had locked down accounts after an attempt to fake PAYE rebate claims was picked up by its fraud team. Facing MPs HMRC 's chief executive JP Marks said around 100,000 people were affected by an operation mounted by 'organised crime ', though he stressed that they had been trying to take money from the organisation, rather than customers. But he also revealed that it happened six months ago in December last year, and several arrests had already been made. HMRC sent out a notification to customers today, saying they did not need to take any action. Mr Marks told MPs on the Treasury Committee this afternoon: 'It's about 0.2 per cent of the PAYE population so around 100,000 people who we have written to or are writing to, to notify them that we detected activity on their PAYE account. 'To be clear there has been no financial loss to those individuals, this was organised crime fishing for identity data, outwith of HMRC systems, stuff that banks and other people will unfortunately experience, and then using that data to try to create PAYE accounts to pay themselves a repayment and or access an existing account. There has been a criminal investigation, some arrests were made last year and a lot of work then done to intercept this incident.'

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