Latest news with #JadeZane
Daily Mail
11-07-2025
- Entertainment
- Daily Mail
Bride left in tears after £24,000 wedding dress arrives 'massive' - and 'nightmare' boutique charges her THOUSANDS more to fix it
A bride-to-be broke down in tears after trying on her custom-made £24,000 wedding dress to discover it did not fit - claiming she was quoted a further £2,000 for alterations. Jade Zane, from Sydney, shelled out over £24,000 ($50,000) on her 'dream' wedding dress from a small boutique in preparation for her big day. The store took her measurements back in November, before submitting the sizing to their suppliers in order to create a beaded, custom-made dress. But the bride-to-be was shocked when she tried on the 'massive' gown for the first time and claimed it was '8cm too big in the chest area alone'. Jade, who is getting married in a matter of weeks, hit out at the store in a now-deleted Instagram video, which saw her break down in tears. She said while in floods of tears: '[The store] have been a f***ing nightmare. I spent almost $50,000 on my dream dress from there, and it has come and it is massive. 'I put the dress on, they are taking 4cm from each of my sides, they're saying that I have to have 10cm altered around my waist and even then, it's going to ruin the integrity of the dress and the way the dress looks because it's a beautiful beaded dress. But the owner of the boutique claimed that the bride had a 'significant size reduction' and that her measurements had changed from when she initially came in November last year. She even claimed that Jade 'signed off' on the gown and said she was happy with it, before complaining about it four weeks later. The shop owner said in a separate Instagram video, which has also been deleted: 'We popped her in it, we took photos of her in it, we re-measured her bust waist and hip again which showed a significant size reduction but she signed off saying she was happy with the dress, took the dress and it wasn't for another four weeks until we heard from her, for the very first time that there were concerns with the gown.' The bride - who later revealed she had resolved her dispute with the bridal boutique - said in her clip that she had emailed the shop and gave them 'the benefit of the doubt' as she wondered whether the employees had been sent the wrong dress themselves. However, Jade said the company's response was 'f***ing generic', adding: '[They said] "That's just how it is and you have to alter it." The alterations are almost $4,000 (£1,925) and she's telling me it's still not going to look good.' She added: 'I emailed them again and said "That's not good enough, you need to do something, you guys are in the wrong here, this is insane" and I've had no response. I wrote an email saying please can you respond by 5pm Wednesday. Nothing.' The boutique owner claimed that she spoke to the designers, who 'assured' her team that the dress was 'ordered as per the size on the order in November 2024' and said that she has been in contact with Jade to try and resolve the issue. She said: 'We then looked through our own QC records again, just to check we absolutely knew what we were saying was correct, and we can see that yes, the dress arrived as correct to the order in November 2024.' She added that her employees compared the measurements and images that were taken recently and said they could see 'quite a significant measurement fluctuation'. The bridal boutique then told Jade that fluctuations in measurements were not the fault of the designer or the store and said that she would have to alter it. The business owner said that it is common for wedding gowns to need alterations and claimed that they've offered to assist her with alterations and asked her whether she wanted a list of alternative tailors she could go to for a second opinion. 'In this instance, it's not a faulty breaks my heart that she's feeling like this. I want nothing but the best for our brides,' she said while crying on camera. 'I've put so much into this business and given it my blood, sweat and tears and done everything I can right by my brides, always, often at the detriment to myself or to my family.' She claimed that online trolls have started 'attacking' and 'abusing' her team, with some colleagues even getting death threats. 'We are a family-run business, we are a small business of six people and for people to be coming and attacking us because a bride is heartbreakingly not happy with her dress is... I'm so upset for her but also for my family and my team,' she said. 'I have team members getting death threats and abuse and it is just absolutely not acceptable to be speaking to people like that. 'We provided the dress as ordered, we've done everything that we believe we possibly can and I just... I will keep working with Jade to try and find a solution with her and just try and assist her as best we can.' In the caption of the now-deleted video, Jade said she has 'spoken to legal counsel' who has advised her not to alter the dress 'for potential court proceedings.' She added: 'I now have no choice but to purchase a new gown from another designer, if I can, four weeks before my wedding, something no bride should ever have to go through.' The content creator added: 'To the store. I still hope you'll make this right. But I won't stay silent. Brides deserve better than being left out of pocket and unheard, especially at one of the most important times in their lives. 'I'm sharing this so no other bride feels as helpless, disappointed, and stressed as I have in the final weeks before her wedding.' On Wednesday, almost a week after the videos were initially posted, Jade provided an update on the situation, adding that the pair had managed to work out their disagreement. She said: 'I wanted to give the update you've all been asking for. We have reached a mutual agreement and I'm really happy and I think we both agreed to disagree and I think we both want to move on. 'I truly don't want to talk about this anymore. I'm at a point in my life where I just want to be happy and I'm about to marry the man of dreams and I just want to be done with it all. I hope you guys can respect that. I appreciate everyone fighting for me.' MailOnline has contacted the bridal boutique and Jade for comment.
New York Post
03-07-2025
- Entertainment
- New York Post
Bride ‘heartbroken' after $15K dream dress turns into ‘nightmare' — just weeks before wedding
An Aussie bride has been left in tears just four weeks before her wedding – and she blames one of Sydney's most exclusive bridal boutiques. In an emotional social media clip, Jade Zane, 37, was in tears as she warned her viewers about the 'nightmare' she claims to have endured at the hands of the Ivory Room Bridal in Paddington. Advertisement 3 The bride-to-be was left heartbroken after her custom dream dress arrived ill-fitting. TikTok / @jademariezane 3 She blames one of Sydney's most exclusive bridal boutiques. TikTok / @jademariezane 'I spent almost $15,000 on my dream dress from there and it has come and it is massive,' she wept. The mum-of-three revealed the dress was 'not just a little off but eight centimeters too big in the chest alone.' Advertisement 'I'm heartbroken. I've been quoted $4,000 in alterations just to make it wearable,' she claimed. Ms. Zane said that she had originally given the business the benefit of the doubt, so she emailed them with her concerns. 3 Ms. Zane said that she had originally given the business the benefit of the doubt, so she emailed them with her concerns. TikTok / @jademariezane 'The reply was so generic they pretty much told me 'that's just how it is' and 'you'll have to alter it yourself,'' she claimed. Advertisement 'I emailed them again telling them it wasn't good enough and that they were in the wrong and I've had no response.' As it turns out, Ms. Zane isn't the only one who claims to have had a bad experience.
News.com.au
03-07-2025
- Entertainment
- News.com.au
‘Helpless': Bride lashes out at Sydney wedding boutique over dress
An Aussie bride has been left in tears just four weeks before her wedding – and she blames one of Sydney's most exclusive bridal boutiques. In an emotional social media clip, Jade Zane, 37, was in tears as she warned her viewers about the 'nightmare' she claims to have endured at the hands of the Ivory Room Bridal in Paddington. 'I spent almost $15,000 on my dream dress from there and it has come and it is massive,' she wept. The mum-of-three revealed the dress was 'not just a little off but eight centimetres too big in the chest alone.' 'I'm heartbroken. I've been quoted $4,000 in alterations just to make it wearable,' she claimed. Ms Zane said that she had originally given the business the benefit of the doubt, so she emailed them with her concerns. 'The reply was so generic they pretty much told me 'that's just how it is' and 'you'll have to alter it yourself,'' she claimed. 'I emailed them again telling them it wasn't good enough and that they were in the wrong and I've had no response.' As it turns out, Ms Zane isn't the only one who claims to have had a bad experience. Bea, not her real name, told she also left her bridal appointment at The Ivory Room in tears. 'I chose them because I'd seen a lot of influencers go there, and liked a few of their dresses online,' she said. 'When I went in, they gave me a really short amount of time to actually look through the floor to pick out a dress. They rushed this whole process and made me feel like they just needed to get me through and were more focused on the time than actually helping me find my dream dress.' Bea claimed that instead of enjoying what was meant to be a special day for her, she felt forced to quickly pick random dresses off the racks because she was being 'constantly reminded of the time' by shop assistants. Bea said that despite not saying she liked any of the dresses she tried on, the sales assistant was quick to tell her the prices for all of them and the time it would take to order. 'She mentioned I would have to put in my order today if I wanted to get any of the dresses before my wedding. It was like she didn't even take into account how the appointment went and that I hated all of them, she was just like, 'right so here's some paperwork.'' 'I then went outside and cried,' she added. The luxury wedding dress boutique, based in Sydney's ritzy inner-city suburb of Paddington, opened its doors just five years ago. According to their website, the space offers brides a taste of luxury complete with a private bridal suite, champagne and macarons upon arrival. With dresses ranging from $5,000 – $17,000, it's no wonder you'd expect the experience to be perfect. In a six-minute response video, the founder of The Ivory Room, Nicole O'Connor, said it was 'absolutely devastating' to see. In a statement, Mrs O'Connor told that she is 'very sorry that Jade is distressed.' 'All of our designers' dresses are made to the closest size – not to a bride's exact measurements. We advise our brides at multiple points that alterations are always required to achieve a personalised fit. 'It is further explained that any alterations are not included in the price of a dress and as such, are an additional cost to the customer. This is not only because gowns come to standard size/split size but also because a bride's measurements may change in the time between measurement, order and dress delivery six months prior to the wedding date. We clearly explain all of these points in all appointments, confirm in the post-appointment quote email, and clarify in the terms of our contract, which all brides are required to read and sign prior to placing their order. 'In this particular instance, Jade was measured on 23 November 2024 and the dress came as per the size ordered. Jade then had a dedicated dress pick up appointment on 14 May 2025 where she tried the dress on, was remeasured and given the forum to raise any concerns. Jade did not raise any concerns and actually stated how happy she was with her beautiful wedding dress. She signed off on her measurements taken and her satisfaction with the dress. It wasn't until six weeks later on 25 June 2025 that Jade contacted us to express concerns with the sizing of the gown and the cost of alterations needed. Ms O'Connor said the store 'immediately checked with the dress designer', who assured that the dress was made exactly to the measurements. 'We then checked our quality control records and measurements taken of the bride on order (23 Nov 24) and pick-up (25 Jun 25) and noticed a significant size reduction, which, in our industry, we encounter often for some brides-to-be in the lead up to their special day.' 'We advised Jade that the gown correctly matched the size ordered. We also explained, as clearly stated in all of her appointments, correspondence and her contract, that alterations are always required and are at the customer's own cost,' she said. 'We are very sorry Jade is distressed and have been in contact with her today to provide support and try to find a resolution.' The Ivory Room did not respond to Bea's claims. Victorian bridal stockist Champery Couture told that they'd be more than happy to 'hook Jade up with a free dress.' 'We're happy to help her out,' they said. 'Alterations should never cost $4,000, they should be a thousand dollars if that.' They suggested booking measurement appointments three months in advance 'to avoid these mishaps.' Unlike others, they weren't so quick to pin the blame exclusively on Nicole's Ivory Room. 'They're actually not in the wrong when it comes to the sizing situation here. The designer should be stepping in to help,' they said. 'But we do feel for Jade.'
