Latest news with #Javna
Zawya
3 days ago
- Business
- Zawya
Javna empowers Parcelat to achieve industry-leading 80% response time reduction through innovative WhatsApp Zendesk integration solution
Riyadh, Saudi Arabia - Javna, the leading provider of cloud communications platform (CPaaS) and omnichannel customer engagement solutions in the Middle East and North Africa, announced that its client Parcelat has achieved exceptional customer service improvements through Javna's innovative WhatsApp Business Platform and Zendesk integration solution. Exceptional Results Demonstrate Power of Javna's Technology Solutions Javna's advanced solutions enabled Parcelat to achieve outstanding results through the seamless integration of WhatsApp Business Platform with Zendesk customer relationship management system, successfully: Reducing response times by 80% from over 4 minutes to under 40 seconds Increasing team productivity by 45% while cutting agent effort by 50% Achieving 95% customer engagement across 2,700 weekly WhatsApp conversations Maintaining sub-40 second first-response SLA even during peak shipping surges Javna's Solutions Support Vision 2030 Through Advanced Technology Parcelat, founded in October 2023, operates Saudi Arabia's largest smart-locker network with hundreds of 24/7 self-service stations spanning over 25 cities. The company currently supports more than 500 e-commerce merchants, courier firms, and government entities. Javna takes pride in being the technology partner that enables Parcelat to achieve the digital transformation goals outlined in Saudi Vision 2030. Mohammad Sultan, Project Team Lead at Parcelat, commented:"Integrating WhatsApp with Zendesk was almost impossible after trying several vendors. Javna made it seamless, and their after-sales support is second to none. We now respond in under 40 seconds, and our agents never leave Zendesk." Javna's Innovative Solutions Deliver Exceptional Customer Experience Javna provided Parcelat with advanced technology solutions that included several innovative components: Zendesk-WhatsApp Connector: A custom connector that syncs all WhatsApp messages, media files, and chatbot transcripts into Zendesk tickets in real-time. AI-Powered Chatbot Builder: A no-code system built in one week that answers FAQs, shipment status, and returns inquiries 24/7. Omnichannel Campaign Manager: A platform enabling marketing teams to launch segmented promotions and service alerts directly from Zendesk customer data. Javna Leads Digital Success Across the Region Parcelat's success story demonstrates Javna's deep expertise in empowering Saudi companies to adopt cutting-edge technologies and achieve world-class customer service standards. It also highlights Javna's ability to deliver specialized solutions that understand Saudi market requirements and bilingual customer needs. Parcelat now resolves peak-hour inquiries without hiring additional staff, while real-time campaign analytics reveal a 22% click-through rate on targeted delivery promotions. Javna Continues Innovation with Ambitious Future Plans Javna is working with Parcelat to expand their collaboration through: Advanced AI customer journey mapping development Scaling AI-driven support to handle larger volumes Maintaining sub-minute response times across all channels About Parcelat Parcelat is the National Parcel Stations Network Company in Saudi Arabia, a fast-growing Riyadh-based delivery and logistics technology company. The company operates Saudi Arabia's largest smart-locker network with hundreds of self-service stations across more than 25 cities, supporting over 500 merchants and organizations in achieving efficient and secure delivery solutions. About Javna Javna is the leading provider of cloud-based Communications Platform as a Service (CPaaS) and omnichannel customer engagement solutions in the Middle East and North Africa. Its secure, scalable platform empowers businesses to build meaningful connections with their customers through an AI-powered, multichannel chatbot builder; fully programmable communication channels; SMS APIs, WhatsApp Business integrations, omnichannel verification codes (OTP), and real-time alerts and notifications across every channel. Since its founding in 2001, Javna has cemented its leadership with global reach to more than 180 countries and over 1,500 mobile operator connections, all backed by enterprise-grade security and round-the-clock, multilingual support. Javna's solutions help organizations in banking, telecom, retail, e-commerce, and logistics boost engagement, raise conversion rates, and elevate the customer experience at every stage of the customer journey.
Zawya
17-03-2025
- Business
- Zawya
Javna and KayanHR announce strategic partnership to integrate WhatsApp Business Platform into HR cloud solutions
Riyadh, KSA – Javna, a leading provider of innovative customer engagement and digital communication solutions in the MENA region, and KayanHR, a premier HR technology provider, have announced a strategic partnership to integrate Javna's WhatsApp Business Platform services into KayanHR's cloud-based HR solutions. This collaboration enables KayanHR clients to seamlessly leverage WhatsApp for enhanced HR management, streamlining processes, improving employee engagement, and enabling real-time communication. With this integration, businesses can now use WhatsApp Business for key HR functions such as recruitment updates, automated HR inquiries, employee engagement, and instant notifications. This partnership marks a major step forward in modernizing HR operations, utilizing one of the world's most widely used messaging platforms to enhance efficiency and convenience. It also reflects both companies' commitment to digital transformation, offering cutting-edge technology that delivers an improved user experience. Advancing HR Innovation Through Technology The integration of Javna's WhatsApp Business Platform into KayanHR's suite of solutions represents a significant leap forward in HR communication. This collaboration provides organizations with an efficient, secure, and scalable way to engage employees, whether for onboarding, payroll updates, leave requests, or general HR inquiries directly through WhatsApp. Mansour Mansour, CEO of Javna, emphasized the importance of this partnership, stating: "Our collaboration with KayanHR aligns with our mission to empower businesses with seamless digital communication solutions. By integrating our WhatsApp Business Platform services into KayanHR's cloud solutions, we enable organizations to streamline HR interactions, accelerate response times, and enhance the overall employee experience." Amer Abu Ghoush, CEO of KayanHR, highlighted its impact on HR teams, saying: "At KayanHR, we continuously enhance our platform with intelligent and user-friendly solutions. With WhatsApp Business capabilities, we ensure HR teams can communicate effortlessly while maintaining optimal efficiency." Khaled Issa, Sales Manager at KayanHR, added: "This integration elevates HR communication to the next level. Businesses can now engage with employees in real time through a familiar and intuitive platform, making HR processes faster, more accessible, and highly engaging." Boosting Workplace Efficiency with Digital Communication This partnership reflects a shared vision of leveraging technology to simplify and enhance HR operations. By incorporating WhatsApp Business Platform into KayanHR's cloud solutions, companies can reduce communication barriers, improve responsiveness, foster a more connected workforce, and enhance employee satisfaction with secure, instant messaging solutions. Moh Aqel, Strategic Partnership Manager & Sales at Javna, highlighted the transformation this collaboration brings: "HR departments are at the heart of employee engagement. By integrating WhatsApp Business within KayanHR's solutions, businesses can operate more efficiently while enhancing the employee experience." Bashar Rihani, Marketing Director at Javna, added: "This partnership is a testament to the power of digital transformation in HR. We are excited to equip businesses with the tools they need to create a more responsive and connected workplace." About KayanHR KayanHR is a cloud-based Human Resource Management (HRM) solution designed to help businesses manage, control, and optimize their human resources. The platform supports multiple languages and adaptive country profiles, allowing enterprises to centralize or decentralize HR activities seamlessly. With an advanced formula-based payroll engine and a suite of cutting-edge HR modules, including People Management, Payroll, Time Attendance, Talent Development, and Performance Appraisal, KayanHR drives HR digital transformation. Its intuitive interface and employee self-service features foster engagement, connectivity, and efficiency in HR operations. Learn more at About Javna Javna is a leading CPaaS (Communications Platform as a Service) provider in the MENA region, empowering businesses with innovative, scalable, and secure communication solutions. The company enables enterprises to engage customers effortlessly across multiple channels with its robust omnichannel platform. Javna's solutions include: Omnichannel Verify: Secure authentication solutions Campaign Manager: Data-driven marketing tools AI-Powered No-Code Chatbot Builder: Automated customer interactions Backed by enterprise-grade security, multilingual capabilities, and 24/7 customer support, Javna helps businesses in eCommerce, logistics, and customer service optimize engagement, drive conversions, and enhance customer experiences. Discover more at
