Latest news with #JayPatel
BBC News
25-06-2025
- Health
- BBC News
Parents seek judicial review over disabled son's death
Grieving parents who allege their disabled son died prematurely due to inadequate hospital care say they want to push for a judicial review after a coroner ruled the death was of natural and Louise Patel, from Barnet, say they want to challenge the findings of an inquest at London Inner South Coroner's Court, which concluded their 30-year-old son, Balram, died from complications linked to heart failure and terminal liver cancer."There was nothing natural about the way my son died," said Mr Patel, calling the verdict a "whitewash".Coroner Julian Morris acknowledged the family's concerns but found the medical staff acted reasonably. But Mr Patel said Balram died "because of a series of clear, documented, and avoidable clinical failures." Balram was born without the right side of his heart and had multiple had been under the care of Guy's and St Thomas' NHS Foundation Trust throughout his August 2023, he was discharged from hospital with oral diuretics (a medication that helps the body get rid of excess fluid) instead of what his parents claim should have been intravenous treatment.A day before his death, Balram was visited at home by the palliative care team and readmitted to hospital with a raised infection rate and a build-up of fluids, where he was transferred to a ward before received CPR for 30 minutes before he was pronounced dead. Mr and Mrs Patel said they were unaware their son's heart condition was terminal, believing his hospital discharge was part of his palliative care plan for liver cancer. In his verdict, the coroner criticised the hospital for its communication, finding that consultants had failed to ensure Mr and Mrs Patel knew the extent of their son's illness. Judicial ReviewsJudicial reviews are a challenge to the way in which a decision has been made, rather than the rights and wrongs of the conclusion are not concerned with the conclusions of that process and whether those were right, as long as the right procedures have been followed. The court will not substitute what it thinks is the 'correct' may mean that the public body will be able to make the same decision again, so long as it does so in a lawful way. Mrs Patel said it felt like the doctors were "playing God"."The doctors decided when he should die. They didn't give him a last chance, even if it was a half an hour or a day more. "He should have been given a chance. He was a fighter all his life."A spokesperson for Guy's and St Thomas's NHS Foundation Trust said: "Balram was terminally ill and had been under our care throughout his life, during which our teams did everything they reasonably could for him."We again extend our deepest sympathies to Balram's family."
Time of India
24-06-2025
- Business
- Time of India
ElevenLabs powers voice for Cisco's Webex AI agent
Bringing voice-first, agentic customer support to the enterprise. We're thrilled that ElevenLabs is now powering the voice technology behind the Webex AI Agent . At ElevenLabs, we believe that natural, expressive voice should be the standard for all AI agents. Expressive voices keep customers engaged throughout conversations, allowing agents to deliver meaningful results and create genuine value. We're proud to partner with an industry leader like Cisco to make this vision a reality, bringing voice-first, agentic customer support to the enterprise. Addressing a critical customer experience gap Recent research from Cisco has revealed major gaps between consumer expectations and reality in today's customer service landscape: • Only 25% of customers report being "very satisfied" with their last customer service engagement. • 94% have abandoned interactions due to poor experiences. • 95% would switch brands due to sub-par customer service. The three biggest frustrations? Having to repeatedly explain their issue (54%), dealing with voice or chatbots that aren't intelligent enough to help (48%), and being kept on hold too long (31%). Beyond traditional chatbots Traditional chatbots have often frustrated customers with rigid experiences and an inability to interpret natural language. Webex AI Agent uses large language models (LLMs) to deliver more human-like customer experiences that understand an individual's needs, remember their history, and adapt to their preferences. By integrating ElevenLabs' voice technology, Webex AI Agent can deliver voice interactions that sound and feel like conversing with a real person—thanks to the agent's human-like intonation, inflections and rhythm. What's more, its voice AI can respond to a customer's emotional cues and adapt its delivery — sounding warm and welcoming when needed, or serious and empathetic when the situation calls for it. This new partnership addresses the evolving needs of enterprises by combining advanced voice technology with Cisco's scalable channel support and intuitive design tools — enabling seamless integration with custom knowledge bases and critical backend systems such as CRM, ERP, and HR platforms. Meet the all-new Webex AI Agent 'At Cisco, we're focused on delivering AI-powered customer experiences that are natural, responsive, and scalable,' says Jay Patel, Senior Vice President and General Manager fo Webex Customer Experience Solutions. 'Voice plays a critical role in humanizing these interactions, and ElevenLabs' text-to speech technology has helped us bring greater nuance and clarity to our AI agents. It's a valuable component in our broader strategy to make customer engagement more intuitive and effective. Together, we're delivering human-sounding AI with enterprise grade performance, security and scalability.' 'Our mission is to make AI sound more like us - empathetic, dynamic, real,' adds Mati Staniszewski, CEO and Co-founder of ElevenLabs. 'By joining forces with Cisco, we're ensuring that our innovative technology can meet the complex demands of any enterprise environment, by bridging the gap between life-like AI interactions and the enterprise infrastructure required to deliver them at scale.' As businesses continue to explore the possibilities of AI-powered customer support , the partnership between ElevenLabs and Cisco serves as a powerful example of how voice technology can create more human digital experiences. We're excited to see how Webex AI Agent transforms customer support operations worldwide and look forward to continuing our collaboration with Cisco on future innovations. Cisco Confidential
Time of India
24-06-2025
- Business
- Time of India
Cisco to use ElevenLabs' voice technology for Webex AI Agent solution
NEW DELHI: US telecom gear Cisco will use ElevenLabs ' voice technology for its Webex AI Agent solution, as more customers demand human-like experiences while engaging with artificial intelligence (AI)-driven chatbots, the companies said on Tuesday. Webex AI Agent is a platform for building and deploying AI-powered virtual agents that automate customer interactions through both voice and digital channels. Traditional chatbots offer rigid experiences and are unable to interpret natural languages, contributing to frustrating customer experiences. By contrast, Cisco said its Webex AI Agent uses large language models (LLMs) to deliver more human-like customer experiences. By integrating ElevenLabs' voice technology, Webex AI Agent can deliver voice interactions that sound and feel like conversing with a real person due to the agent's human-like intonation, inflections and rhythm. Furthermore, its voice AI can respond to a customer's emotional cues and adapt its delivery. 'At Cisco, we're focused on delivering AI-powered customer experiences that are natural, responsive, and scalable,' said Jay Patel, senior vice president and general manager for Webex Customer Experience Solutions. 'Voice plays a critical role in humanising these interactions, and ElevenLabs' text-to-speech technology has helped us bring greater nuance and clarity to our AI agents.' A Cisco study earlier found that having to repeatedly explain their issue (54%), dealing with voice or chatbots that are not intelligent enough to help (48%), and being kept on hold too long (31%), are among the top three frustrations of customers. 'Our mission is to make AI sound more like us - empathetic, dynamic, real,' said Mati Staniszewski, CEO and co-founder of ElevenLabs. 'By joining forces with Cisco, we're ensuring that our innovative technology can meet the complex demands of any enterprise environment, by bridging the gap between life-like AI interactions and the enterprise infrastructure required to deliver them at scale.' In January, the New York-headquartered startup raised $180 million in Series C funding, giving it a valuation of $3.3 billion, to advance its AI audio technology, expand research, and develop new products that make voice and sound central to digital interactions. In just two years, ElevenLabs' millions of users have generated 1,000 years of audio content and the company's tools have been adopted by employees at over 60% of Fortune 500 companies, ElevenLabs had said in a statement.
Time of India
02-06-2025
- Sport
- Time of India
Three caught selling IPL final tickets at higher rates
Ahmedabad: City police on Sunday filed two separate complaints after catching three persons selling tickets for the IPL 2025 final match at inflated prices near Narendra Modi Stadium in Motera and Commerce Six Roads. In the first case, Chandkheda cops were patrolling near the stadium when they received a tip-off. The informer said that a man and a woman, standing near Ekta Hotel outside Gate 1 of Narendra Modi Cricket Stadium, were selling tickets for the final match to be held on 3 June. The cops approached the suspects and found that they were trying to sell the tickets. Police cordoned the area and detained them. The two identified themselves as Jay Patel and Vagmi Patel, both aged 27, and residents of Vasna. They were found with eight tickets, each originally priced at Rs 2,500. Jay and Vagmi admitted that they intended to sell each ticket for Rs 7,000. A mobile phone and the tickets were seized from them. In the second case, Crime Branch police received information about a man selling tickets near Commerce Six Roads. Cops and witnesses reached the spot near metro pillar number CP/184 at Commerce Six Roads and found a man matching the informer's description. He was detained and identified as Bhavuk Chauhan, a native of Rajasthan, currently living in Ahmedabad. A search found 11 tickets with him, originally priced at Rs 1,500 and Rs 2,000. Chauhan admitted he was selling them for Rs 5,000 and Rs 6,000 each. All three individuals were booked for selling tickets illegally under the Gujarat Police Act.
BBC News
02-06-2025
- General
- BBC News
Hospital could not stop disabled man's death, inquest hears
A disabled man who died in a London hospital after his parents could not get a second opinion would not have survived either way, a coroner's court has Patel, 30, from Finchley in north London, died on 9 August 2023 at St Thomas' Hospital after his lungs became father Jay Patel told an inquest that Balram should have been treated with intravenous diuretics but the hospital gave him oral diuretics instead, which had previously shown to not be as effective on Yaso Emmanuel, consultant cardiologist at Guy's and St Thomas' NHS Foundation Trust, said Balram's condition had been worsening from the start of 2023 and that "nobody could prevent him from dying". 'Exhausted other routes' Balram had multiple disabilities and was developmentally delayed. He was born with half a functioning heart and had liver cancer at the time of was admitted to St Thomas' in July 2023 with a raised infection rate and then suffered fluid build-up. It was later decided he should be transferred home due to his vulnerabilities after a Covid outbreak at the evidence at the inquest, Dr Emmanuel said it was only possible for Balram to be been sent home if oral - rather than intravenous - diuretics were administered."We had exhausted other routes," she told the coroner's court. "We looked to see if community teams providing care could support intravenous diuretics but the message we received was that they couldn't."The hospital conducted a series of tests in July, including blood tests and scans on his liver."Hospital treatment wouldn't have altered the ultimate prognosis," Dr Emmanuel said. "We knew how limited his remaining time was. By that stage, he was in a very different position medically from where he had been the rest of his life."She added: "I didn't expect him to deteriorate quite so quickly on oral diuretics. But to me that's a sign his heart condition had worsened."Mr Patel, representing himself, said earlier witness statements had stated that Balram could have lived longer if he had been administered intravenous rather than oral diuretics. He said: "When Balram was born, doctors said he had three weeks to live. He lived for thirty years after that."He asked Dr Emmanuel: "Do you recall me asking for a second opinion?" She said she could not inquest at London Inner South Coroner's Court in Southwark continues.
