Latest news with #JayneWall
Daily Mirror
10-06-2025
- Business
- Daily Mirror
M&S restarts online orders six weeks after cyber attack—but there's a catch
Marks & Spencer has finally announced that online orders are back up and running following April's cyber attack, meaning shoppers can now shop the new summer collection online - but there's one catch If you've been trying to place an online order with Marks & Spencer recently and found yourself out of luck, you're definitely not alone. M&S has been battling with the fallout from a major cyberattack that hit over the Easter weekend, forcing them to pull the plug on their UK online orders since April 25. But this week brings plenty of good news, as Marks & Spencer has just announced their online orders are back up and running as normal, except for one small caveat. It was revealed that the hack, carried out by a group known as DragonForce (also sometimes called Scattered Spider), exposed customer data like names, addresses, and order histories. Thankfully, card details and passwords stayed safe. Still, it's been a bit of a digital disaster, with even in-store services like contactless payments and click-and-collect being affected. Jayne Wall, operations director for M&S, wrote on the matter a few weeks ago: "To proactively manage the incident, we immediately took steps to protect our systems and engaged leading cyber security experts. We also reported the incident to relevant government authorities and law enforcement, with whom we continue to work closely. Unfortunately, the nature of the incident means that some personal customer data has been taken, but there is no evidence that it has been shared." It's said that the retailer's been losing around £4 million a day in online sales, and while their physical stores are still open, there's been little hope of a confirmed date for when the website will be back in action - until today. M&S has been working closely with cybersecurity experts and has already asked customers to reset their passwords as a precaution. It's clear they have been taking the situation seriously, and now the wait is finally over, as you can return to shopping online at M&S to your heart's content. The small catch? M&S have just warned that due to last month's debacle with online ordering, delivery times are now expected to be longer than Marks & Spencer's shoppers have been used to. It's expected that deliveries may now take up to 10 days. There's been no indication for how long these longer wait times will last, but dedicated M&S lovers will no doubt just be grateful to return to online shopping like old times. So, what have we missed and what is there for you to shop today? Since the cyberattack first started, Marks & Spencer has released its summer wardrobe collection, which is now available to shop online. It is worth noting that since we've all been suffering from M&S online shopping withdrawal, many products have been scooped up at near record speed, meaning there's a lot that's already sold out. But we've found our top five things to shop that are still stocked in most sizes. Check out this Pure Cotton Denim Mini Shift Dress (£35) which comes in two colourways, blue denim or Ecru beige, and sizes 6 to 18 in petite, regular and tall measurements. That said, some size options are sold out, so you'll need to act fast to grab yours before its gone. One shopper who bought this number shared in their 5-star review: "Fits lovely, flattering, 5ft3 and not too short. Great spring to summer dress, maybe a bit thick for full summer." If you're looking for a similar item and don't mind the price tag, or don't want to wait the ten-day delivery time, Nobody's Child has this Blue Denim Ned Pinafore Mini Dress for £69. For other dress options, this Halter Neck Mini Beach Dress (£59) is a hit with shoppers as it's touted as a popular item. Still available in sizes 10 to 18, this piece is selling like hot cakes, so you'll want to hurry. Marks & Spencer is offering this 360 Tummy Control Plunge Swimsuit (£35) to cover all of your summer and holiday needs. Also named a popular piece, this swimsuit is available in a range of colours and sizes to ensure the best fit on all body types, making it a must-have for your summer holiday abroad. A trending pick for summer 2025, shoppers can't go wrong with a solid pair of linen trousers. These Pure Linen Palazzo Trousers (£45) are loved by online and in-store shoppers alike, as well as celebrities, and they're selling like hotcakes, so you'll need to be quick to secure yours before it's gone. If your size has already sold out, Boden is offering these Islington Linen Trousers for £98. Finally, these Leather Buckle Flatform Sandals (£49.50) are set to be your new go-to shoe for the spring and summer months. With a simple and versatile design, they are perfect for everything from walking around a new city to spending days on the beach.
The Irish Sun
28-05-2025
- Business
- The Irish Sun
Marks and Spencer in ‘first of its kind' BBQ offer as Met Eireann reveals temps to hit 21C this weekend
MARKS & Spencer has released the "first of its kind" BBQ offer for Irish shoppers - as Met Eireann revealed the mercury will soar to 21C this weekend. The Advertisement 5 M&S bosses have released a major deal on BBQ favourites Credit: Getty 5 The BBQ range includes burgers, skewers and hot dogs Credit: Social Media Collect 5 The retailer has a selection of ready-to-grill BBQ dishes on offer Credit: PA Although there will be a few rainy days throughout the week, M&S The promotion includes a range of grill-ready favourites, ideal for barbecues and casual Options include classic items such as smash burgers, prawn skewers and hot dogs - all crafted with M&S's well-known focus on quality. Advertisement READ MORE IN MONEY M&S said their latest offers feature everything you need to have a BBQ this They said: "BBQ deals as the good weather returns: BBQ season is officially here. "Discover what's new in the Foodhall and bag a bargain with our 3 for €12 deal on grilling essentials in store this summer." One bargain buy part of the deal is Smashed Burgers - seasoned with cracked black pepper and sea salt, designed for a sizzling griddle to create that perfect caramelised crust. Advertisement Most read in Money There's also Our Best Ever Posh Dogs, made from cherrywood smoked pork shoulder and a smoky And for something different, shoppers can try the Nduja King Prawn Skewers - coated in an Italian nduja paste packed with chilli, garlic and paprika. Expert's warning over common barbecue myths that pose 'dangerous health risk' as Brits' grilling blunders revealed M&S chiefs said the new offer brings lots of tasty dishes to your back garden for a bargain price - making BBQ's easier than ever. The retailer added: "Summer has never tasted so good. Find our Grill range in your local M&S Foodhall." Advertisement Meanwhile, the retailer issued an The attack that occurred on April 19 saw numerous shoppers struggle with contactless payments, collecting orders and much more. And an email sent to customers said: "I'm Jayne Wall, and I look after Customer Service here at M&S. "I am sure that you will have seen in the news that we have been dealing with a cyber incident and I wanted to write to you about what this means for you. Advertisement "To proactively manage the incident, we immediately took steps to protect our systems and engaged leading cyber security experts. "We also reported the incident to relevant government authorities and law enforcement, who we continue to work closely with. "Unfortunately, the nature of the incident means that some personal customer data has been taken, but there is no evidence that it has been shared. "The personal data could include contact details, date of birth and online order history. Advertisement "However, importantly, the data does not include useable card or payment details, and it also does not include any account passwords. For more detail, see our FAQs." 5 Temperatures are expected to reach up to 22C this weekend Credit: Meteologix 5 The retailer has a range of deals in stores this summer Credit: Getty HISTORY OF MARKS & SPENCER WHEN Michael Marks, an immigrant from the north of England, was able to obtain a stall in Leeds' Kirkgate Market in 1884, M&S was born. He used the catchphrase "Don't ask the price, it's a 'penny'" to build his career after arriving with little money and minimal command of English. His little booth selling basic home goods was rapidly booming because of this simple idea and his diligent work. Michael teamed up with Dewhirst wholesalers' cashier Tom Spencer to help his expanding firm. This collaboration gave rise to "Marks & Spencer" and its initial Penny Bazaar locations, which helped the company take shape as we know it today. More than 15,000 purchases were made on the first day of trading. Advertisement
The Irish Sun
20-05-2025
- Business
- The Irish Sun
M&S issue major update for thousands of Irish customers one month after cyber attack
M&S has issued an important update for thousands of Irish customers after a major cyber attack last month. The attack that occurred on April 19 saw numerous shoppers struggle with contactless payments, collecting orders and much more. 1 The cyber attack happened on April 19 Credit: PA And an email sent to customers this morning reads: "I'm Jayne Wall, and I look after Customer Service here at M&S. "I am sure that you will have seen in the news that we have been dealing with a cyber incident and I wanted to write to you about what this means for you. "To proactively manage the incident, we immediately took steps to protect our systems and engaged leading cyber security experts. "We also reported the incident to relevant government authorities and law enforcement, who we continue to work closely with. READ MORE IN MONEY "Unfortunately, the nature of the incident means that some personal customer data has been taken, but there is no evidence that it has been shared. "The personal data could include contact details, date of birth and online order history. "However, importantly, the data does not include useable card or payment details, and it also does not include any account passwords. For more detail, see our FAQs." Most read in Money Jayne continued: "You do not need to take any action, but you might receive emails, calls or texts claiming to be from M&S when they are not, so do be cautious. "Remember that we will never contact you and ask you to provide us with personal account information, like usernames, and we will never ask you to give us your password. "To give you extra peace of mind, next time you visit or login to your M& account on our website or app, you will also be prompted to reset your password. WHAT IS A CYBER ATTACK? A CYBER attack is any deliberate attempt to disrupt, damage, or gain unauthorised access to computer systems, networks, or digital devices. These attacks can target individuals, businesses, or even governments, and their motives can range from financial gain to political disruption. Cyber attacks can take many forms, employing various techniques to achieve their malicious goals. Common types of cyber attacks include: Malware: Malicious software designed to damage or gain control of a system. Examples include viruses, worms, ransomware and spyware. Phishing: Deceptive attempts to trick individuals into revealing sensitive information such as usernames, passwords, or credit card details, often through fake emails or websites. Denial-of-Service (DOS) Attacks: Flooding a network or server with traffic to overwhelm its resources and make it unavailable to legitimate users. SQL Injection: Exploiting vulnerabilities in website databases to gain unauthorised access to data. Ransomware: Malware that encrypts a victim's data and demands a ransom for its release. Social Engineering: Manipulating individuals into performing actions or divulging confidential information. "We sincerely apologise for any inconvenience caused to you and all of our customers. "Thank you so much for shopping with us and for your support, we never take it for granted." Meanwhile, cybersecurity expert Professor He said: 'We often see a cyber attack as a brief flash, it comes out of nowhere, we learn that some data has disappeared and then everything is up and running again. 'In reality, the impacts usually linger for far longer, but that isn't usually of much interest as the exciting bit has already happened, and it often happens behind the scenes. 'Marks & Spencer and the Co-op are facing that kind of incident, it's the equivalent of a burst pipe, but it isn't just one room that's flooded, instead we're seeing the floorboards starting to warp and the plaster get a bit soggy." Buckley also said these have intricate networks where one problem can cause a chain reaction across deliveries, services and stock. HISTORY OF MARKS & SPENCER WHEN Michael Marks, an immigrant from the north of England, was able to obtain a stall in Leeds' Kirkgate Market in 1884, M&S was born. He used the catchphrase "Don't ask the price, it's a 'penny'" to build his career after arriving with little money and minimal command of English. His little booth selling basic home goods was rapidly booming because of this simple idea and his diligent work. Michael teamed up with Dewhirst wholesalers' cashier Tom Spencer to help his expanding firm. This collaboration gave rise to "Marks & Spencer" and its initial Penny Bazaar locations, which helped the company take shape as we know it today. More than 15,000 purchases were made on the first day of trading.
Yahoo
16-05-2025
- Business
- Yahoo
M&S staff data stolen by hackers in cyber attack
Marks & Spencer has warned its staff that some of their personal data were stolen in a cyber attack last month that has crippled the high street retailer. Sources said bosses had told staff they believed email addresses and full names had been taken as part of the hack, which has forced M&S to halt online ordering for almost a month. It comes after the high street stalwart this week warned customers to beware of scam calls and emails after admitting their data may have been breached as part of the heist. It wrote to millions of its customers to tell them that details including contact information, dates of birth and order histories, as well as 'masked' credit card information, may have been taken. M&S has not confirmed how many customers it believes were affected. It is understood it informed shoppers and staff of the data leaks as soon as it was able to do so. Jayne Wall, the M&S operations director, told customers this week: 'Remember that we will never contact you and ask you to provide us with personal account information, like usernames, and we will never ask you to give us your password. 'Importantly, the data does not include useable card or payment details, and it also does not include any account passwords.' M&S staff have been forced to revert to manual systems with swathes of the retailer's technology not working. Shelves have been left empty as it has struggled to manage its inventory and it has implemented a hiring freeze. The hack has wiped almost £1bn from M&S's market valuation and is believed to be costing the retailer tens of millions of pounds in lost sales every week. The FTSE 100 business will present its full-year results on May 21. Meanwhile, Co-op this week said its systems were returning to normal after weeks attempting to recover from the cyber attack launched against it. The supermarket was forced to take large parts of its IT systems offline after it was targeted by hackers. They have also admitted that customer data was stolen in the breach. The BBC reported that the Co-op's security team had 'yanked the plug' when they discovered they were being hacked, shutting down their IT but preventing further damage. A spokesman for the Co-op said this week: 'Following the malicious third-party cyber-attack, we took early and decisive action to restrict access to our systems in order to protect our Co-op. 'We are now in the recovery phase and are taking steps to bring our systems gradually back online in a safe and controlled manner.' The hack comes amid a cyber crime spree against British retailers. The attacks have been blamed on a hacking 'cartel', known as Dragonforce, which uses ransomware, a type of virus designed to lock down IT systems, before demanding payment to release them. The series of cyber crimes have also been linked to a group known as Scattered Spider, believed to be made up of teenagers from Britain and America. Broaden your horizons with award-winning British journalism. Try The Telegraph free for 1 month with unlimited access to our award-winning website, exclusive app, money-saving offers and more.
Telegraph
16-05-2025
- Business
- Telegraph
M&S staff data stolen by hackers in cyber attack
Marks & Spencer has warned its staff that some of their personal data were stolen in a cyber attack last month that has crippled the high street retailer. Sources said bosses had told staff they believed email addresses and full names had been taken as part of the hack, which has forced M&S to halt online ordering for almost a month. It comes after the high street stalwart this week warned customers to beware of scam calls and emails after admitting their data may have been breached as part of the heist. It wrote to millions of its customers to tell them that details including contact information, dates of birth and order histories, as well as 'masked' credit card information, may have been taken. M&S has not confirmed how many customers it believes were affected. It is understood it informed shoppers and staff of the data leaks as soon as it was able to do so. Jayne Wall, the M&S operations director, told customers this week: 'Remember that we will never contact you and ask you to provide us with personal account information, like usernames, and we will never ask you to give us your password. 'Importantly, the data does not include useable card or payment details, and it also does not include any account passwords.' Back to manual systems M&S staff have been forced to revert to manual systems with swathes of the retailer's technology not working. Shelves have been left empty as it has struggled to manage its inventory and it has implemented a hiring freeze. The hack has wiped almost £1bn from M&S's market valuation and is believed to be costing the retailer tens of millions of pounds in lost sales every week. The FTSE 100 business will present its full-year results on May 21. Meanwhile, Co-op this week said its systems were returning to normal after weeks attempting to recover from the cyber attack launched against it. The supermarket was forced to take large parts of its IT systems offline after it was targeted by hackers. They have also admitted that customer data was stolen in the breach. The BBC reported that the Co-op's security team had 'yanked the plug' when they discovered they were being hacked, shutting down their IT but preventing further damage. A spokesman for the Co-op said this week: 'Following the malicious third-party cyber-attack, we took early and decisive action to restrict access to our systems in order to protect our Co-op. 'We are now in the recovery phase and are taking steps to bring our systems gradually back online in a safe and controlled manner.' The hack comes amid a cyber crime spree against British retailers. The attacks have been blamed on a hacking 'cartel', known as Dragonforce, which uses ransomware, a type of virus designed to lock down IT systems, before demanding payment to release them. The series of cyber crimes have also been linked to a group known as Scattered Spider, believed to be made up of teenagers from Britain and America.
