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Consumer protection: No manufacturing defect, no liability on carmaker
Consumer protection: No manufacturing defect, no liability on carmaker

Business Standard

time3 days ago

  • Automotive
  • Business Standard

Consumer protection: No manufacturing defect, no liability on carmaker

The National Commission in A1 Fauz International vs Audi India & Another held that the airbags failed to deploy not due to manufacturing defect, but because the truck did not have rear protection Jehangir B Gai Mumbai Listen to This Article A1 Fauz International purchased an Audi A6 car for the personal use of its partner, Mahmood Alam. The vehicle was manufactured by Audi India, a division of Volkswagen, and was purchased from an authorised dealer on March 8, 2013, for a sum of ₹47,10,000. On May 30, 2013, three partners of Fauz International were travelling from Kanpur to New Delhi. The vehicle was moving at a speed of 80 to 100 kilometres per hour when it crashed into a lorry. In spite of the brakes being applied, the car was badly damaged —especially the bonnet, roof, entire left side, and the

Consumer protection: Expert opinion crucial for replacing defective vehicle
Consumer protection: Expert opinion crucial for replacing defective vehicle

Business Standard

time06-07-2025

  • Automotive
  • Business Standard

Consumer protection: Expert opinion crucial for replacing defective vehicle

Any defect identified by the expert would have to be rectified within one month, failing which compensation of ₹5,000 per day would be payable Jehangir B Gai Listen to This Article Ravindra Annappa Bindre paid ₹1,54,762 on October 19, 2015, for a Royal Enfield Thunderbird 350cc motorcycle manufactured by Eicher Motors. Upon delivery, he noticed a sealant tape on the engine and was assured it was normal. However, oil began leaking during the ride home. Bindre immediately returned the motorcycle to the dealer. He subsequently took it to the authorised service centre on several occasions, but the issue persisted. Bindre filed a complaint before the Additional Thane Consumer Forum, alleging that the motorcycle suffered from a manufacturing defect and that there had been gross deficiency in service, rendering the vehicle unusable.

Insurer held liable for delay in claim settlement
Insurer held liable for delay in claim settlement

Business Standard

time22-06-2025

  • Business
  • Business Standard

Insurer held liable for delay in claim settlement

National Insurance ordered to pay interest and costs after consumer panel finds deficiency in service despite partial settlement of ₹73 lakh claim Jehangir B Gai New Delhi Listen to This Article Ramesh Kanji Cham owned a motor vessel named 'Miraj', which he used in theshipping business to transport materials. Cham insured the boat with National Insurance from February 8, 1997, to February 7, 1998. On May 11, 1997, the vessel, which was docked at Abra Berth near Deira in Dubai Creek, keeled over on its left side. Upon learning about the mishap, Cham immediately notified the insurer and later submitted all the requisite documents. He registered a Marine Hull claim for DHS 7.56 lakh (about ₹73 lakh). After five years of protracted correspondence, the insurer offered to pay only ₹21.44 lakh.

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