Latest news with #Jesta
Business Wire
18-07-2025
- Business
- Business Wire
Jesta I.S. Unveils Its Enhanced Customer Care Platform to Power Next-Level Service, and Transform How Clients Connect and Engage
MONTREAL--(BUSINESS WIRE)--Jesta I.S., a pioneer in the development of enterprise ERP software suites for brand manufacturers, wholesalers and omnichannel retailers, has announced the launch of its dynamic new customer care and intelligence platform leveraging Zendesk's AI-driven service technology. The strategic move is part of Jesta's ongoing commitment to delivering frictionless care to its growing client base in the fashion, apparel, footwear and hard goods industries. Jesta I.S. has announced the launch of its dynamic new customer care and intelligence platform leveraging Zendesk's AI-driven service technology. The platform is live and accessible to all Vision Suite clients. The new platform will deliver elevated care to Jesta clients in several ways: Effortless submission of support tickets via a powerful and intuitive portal Real-time visibility and tracking of enterprise case life cycles Frictionless, unified communication that includes alerts, notifications, email, web and live chat Faster response and resolution times through intelligent diagnosis and AI automation Enterprise-grade security, including full SSL encryption and advanced access controls Out-of-the-box analytics and configurable reports for continuous improvement Dynamic knowledge repository for self-service and on-demand learning The new customer care platform is effortless to use. Its composable and modular architecture will allow Jesta to continuously expand its service capabilities, integrate with other enterprise systems and introduce innovative features that align with customer feedback and evolving best practices. Jesta's future plans include building ticketing functionality directly into the Vision Supply Chain and Vision Retail Management Suites, enabling automated case generation and agent assignment for accelerated case resolution, and leveraging AI agents to engage in multi-step conversations and adapt responses based on user input. 'Our clients are at the heart of everything we do,' said Arvind Gupta, President, Jesta I.S. 'Jesta's next-level customer care platform enhances our entire service experience and gives us unprecedented power to respond to our client needs with greater speed and precision. We're eager to unveil new AI agent capabilities to deliver proactive customer support that continues to keep our Vision Suite clients one step ahead.' Jesta's new customer care and intelligence platform is live and accessible to all Vision Suite clients. About Jesta I.S.: Trusted by major apparel, footwear and accessory brands for 55 years, Jesta I.S. is a pioneer in the development of end-to-end enterprise ERP suites for emerging brands aspiring to scale and established brands migrating to the cloud on a limited budget. Jesta's Vision Supply Chain Management Suite delivers visibility and connectivity to boost collaboration among your global brand manufacturing and wholesale partners. Jesta's Vision Retail Management Suite bridges gap and ignites collaboration between head office, warehouse, store and e-commerce teams. Jesta's Vision Suite 360 combines the power of the Supply Chain and Retail Suites to optimize product journeys from concept to consumer. Leveraging a Master Data foundation, the suites provide IT stability and equip all departments with data-driven executable modules for operational excellence. Customers include Cole Haan, DSW, Genesco, JD Sports Canada, Harry Rosen, Perry Ellis and Puma. Learn more:
National Post
18-07-2025
- Business
- National Post
Jesta I.S. Unveils Its Enhanced Customer Care Platform to Power Next-Level Service, and Transform How Clients Connect and Engage
Article content MONTREAL — Jesta I.S., a pioneer in the development of enterprise ERP software suites for brand manufacturers, wholesalers and omnichannel retailers, has announced the launch of its dynamic new customer care and intelligence platform leveraging Zendesk's AI-driven service technology. The strategic move is part of Jesta's ongoing commitment to delivering frictionless care to its growing client base in the fashion, apparel, footwear and hard goods industries. Article content The new platform will deliver elevated care to Jesta clients in several ways: Article content Article content Effortless submission of support tickets via a powerful and intuitive portal Real-time visibility and tracking of enterprise case life cycles Frictionless, unified communication that includes alerts, notifications, email, web and live chat Faster response and resolution times through intelligent diagnosis and AI automation Enterprise-grade security, including full SSL encryption and advanced access controls Out-of-the-box analytics and configurable reports for continuous improvement Dynamic knowledge repository for self-service and on-demand learning Article content The new customer care platform is effortless to use. Its composable and modular architecture will allow Jesta to continuously expand its service capabilities, integrate with other enterprise systems and introduce innovative features that align with customer feedback and evolving best practices. Article content Jesta's future plans include building ticketing functionality directly into the Vision Supply Chain and Vision Retail Management Suites, enabling automated case generation and agent assignment for accelerated case resolution, and leveraging AI agents to engage in multi-step conversations and adapt responses based on user input. Article content 'Our clients are at the heart of everything we do,' said Arvind Gupta, President, Jesta I.S. 'Jesta's next-level customer care platform enhances our entire service experience and gives us unprecedented power to respond to our client needs with greater speed and precision. We're eager to unveil new AI agent capabilities to deliver proactive customer support that continues to keep our Vision Suite clients one step ahead.' Article content Jesta's new customer care and intelligence platform is live and accessible to all Vision Suite clients. Article content About Jesta I.S.: Article content Trusted by major apparel, footwear and accessory brands for 55 years, Jesta I.S. is a pioneer in the development of end-to-end enterprise ERP suites for emerging brands aspiring to scale and established brands migrating to the cloud on a limited budget. Article content Jesta's Vision Supply Chain Management Suite delivers visibility and connectivity to boost collaboration among your global brand manufacturing and wholesale partners. Jesta's Vision Retail Management Suite bridges gap and ignites collaboration between head office, warehouse, store and e-commerce teams. Jesta's Vision Suite 360 combines the power of the Supply Chain and Retail Suites to optimize product journeys from concept to consumer. Article content Article content Article content
Business Wire
15-05-2025
- Business
- Business Wire
Jesta I.S. Unveils Vision Ask Jane, A Game-Changing AI / ML Strategic Growth Advisor Poised to Revolutionize Your Retail and Wholesale Business
MONTREAL--(BUSINESS WIRE)--Jesta I.S., a pioneer in the development of enterprise ERP suites for brand manufacturers, wholesalers and omnichannel retailers, today announced the official launch of Vision Ask Jane, your business's everyday AI growth advisor. Powered by two of technology's greatest change makers, artificial intelligence (AI) and machine learning (ML), Ask Jane leverages the totality of your enterprise's operational and historical data to quickly and effortlessly answer user queries. Share Powered by two of technology's greatest change makers, artificial intelligence (AI) and machine learning (ML), Ask Jane combines the depth and complexity of a Large Language Model (LLM) with the efficiency and specialization of a Small Language Model (SLM), as well as Natural Language Processing (NLP). The AI- and ML-powered strategic growth advisor leverages the totality of your enterprise's operational and historical data to quickly and effortlessly answer user queries. In addition to reporting and the ability to do so with visual data in the form of bar or line charts, Ask Jane delivers specific insights and recommendations tailored to your unique apparel, footwear or hard goods business. Ask Jane has the potential to transform every department of your retail, wholesale and/or brand manufacturing operations: demand planning, buying, inventory management, marketing, customer service and more. It gives businesses a revolutionary way to craft a new kind of experience for employees and ultimately customers. It helps businesses optimize future outcomes and unlock powerful growth opportunities in ways they never thought possible. Arvind Gupta, President at Jesta I.S., said: 'Jesta's AI- and ML-powered growth advisor will help our retail, wholesale and brand manufacturing clients meet customer expectations more precisely, deliver on trends more profitably, and manage cross-channel inventory more effectively. Ask Jane will be immensely valuable in providing insights and direction when clients are weighing complex and costly decisions. Ask Jane will continue to evolve into an automation and optimization agent within Jesta's Vision Supply Chain and Omni Retail Management Suites.' Interested in seeing what Ask Jane can accomplish for you and your business? Click here to create an account and try Ask Jane for free. About Jesta I.S.: Trusted by major fashion apparel, footwear and accessory brands for 55 years, Jesta I.S. is a pioneer in the development of end-to-end enterprise ERP suites for emerging brands aspiring to scale and established brands migrating to the cloud on a limited budget. Jesta's Vision Supply Chain Management Suite delivers visibility and connectivity to boost collaboration among your global brand manufacturing and wholesale partners. Jesta's Vision Retail Management Suite bridges gap and ignites collaboration between head office, warehouse, store and e-commerce teams. Jesta's Vision Suite 360 combines the power of the Supply Chain and Retail Management Suites to optimize end-to-end product journeys from concept to consumer. Leveraging a Master Data foundation, the suites provide IT stability, earning the trust of IT leaders, and equipping all departments with data-driven executable modules for operational excellence. Customers include Cole Haan, DSW, Genesco, JD Sports Canada, Harry Rosen, Perry Ellis and Puma. Learn more at
