Latest news with #Josip
GSM Arena
3 days ago
- GSM Arena
Sony announces Xperia 1 VII replacement program
Earlier this month, Sony halted sales of its Xperia 1 VII due to random reboots, shutdowns, and inability to power on. The brand later launched an investigation into the issue and it seems to have reached a conclusion. It appears that a number of Xperia 1 VII units are affected by a faulty circuit board, resulting in the aforementioned issues. As a result, Sony will offer a free replacement program for affected Xperia 1 VII users. The brand also confirmed that it altered its manufacturing process to ensure future units won't suffer from the same issue. Our investigation has concluded that the manufacturing process may cause a failure of the circuit board in a small number of Xperia 1 VII smartphones, which could potentially result in power issues. The manufacturing process was changed immediately to ensure this does not happen again. We sincerely apologise for any inconvenience caused to our customers. - Sony UK official statement All Xperia 1 VII users are encouraged to verify their phone's IMEI number on a dedicated validation portal. If their device is affected, Sony will provide further instructions on how to apply for a replacement unit. The replacement program is scheduled to begin on July 21. Sony also reminds affected users to back up their data before sending in their devices for replacement. Thanks for the tip, Josip! Source
GSM Arena
06-07-2025
- GSM Arena
Sony stops selling the Xperia 1 VII to fix some issues
Vlad, 04 July 2025 Sony unveiled the Xperia 1 VII, its latest flagship smartphone, in May, and it's already been available in Japan for a while now. However, today the company has announced that it's temporarily suspending shipments and sales of the device in its home market. This is due to many reports of Xperia 1 VII units turning off by themselves, randomly rebooting, and even not turning on. Obviously, any one of those three is a huge problem individually, but apparently all of them are currently happening in the wild. To those who have an Xperia 1 VII that won't turn on, Sony suggests holding both the power button and volume up button for about 20 seconds to recover it, and then applying the latest software update. If that doesn't help, then Sony is advising people to contact its support staff. Sony Xperia 1 VII 5G 256GB 12GB RAM £ 1,399.00 Detailed instructions for the software update procedure are provided at the Source linked below. Interestingly, while Sony implies that the latest update will fix the issues, it also, in the same page, says that it's still investigating what's causing them. So maybe the software update is more of a precautionary thing, and not an actual solution. We'll let you know how this situation develops. Thanks for the tip, Josip! Source (in Japanese)
GSM Arena
06-06-2025
- GSM Arena
Sony reportedly cancelling some Xperia 1 VII pre-orders without notice
Shortly after Sony announced the Xperia 1 VII flagship phone, the company launched a pre-order campaign in many European countries with a free set of Sony WH-1000XM5 over-ear headphones.. However, some users on Reddit are reporting an issue with the pre-orders. Many customers are finding out that their order is being cancelled without any prior notice or explanation. A few claim that they were told to place another order, but since the free headphones promo had just expired they might not be receiving them. The reports come from all over the continent, including the Netherlands, Germany, the UK, France and others. And there's still no official statement from the company, so users are left wondering and speculating what the reason could be. It could either be an issue with Sony's systems or it could be the case of the company underestimating the demand for its latest flagship. After all the majority of customers report that their Xperias and Sony headphones are being shipped successfully. Hopefully everyone gets some clarification soon and Sony does things right with its fans. Thank you, Josip, for bringing this to our attention. Source Sony Xperia 1 VII 5G
