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Straits Times
4 days ago
- Straits Times
Half of KLIA Terminal 2 auto gates down with technical glitch, auto gates at other terminals unaffected
Find out what's new on ST website and app. It is learnt that at press time, additional Immigration officers have been deployed to clear the arriving airline passengers via manual counters. JOHOR BAHRU - Long queues have been reported at the KL International Airport (KLIA) Terminal 2 arrival hall after a technical glitch caused at least half of its automatic gate system to crash since late on July 23. It is learnt that at press time, additional Immigration officers have been deployed to clear the arriving airline passengers via manual counters. Security sources said that KLIA 2 has a total of 10 auto gates at the arrival hall and another 10 at departure. However, the source said that the auto gates at KLIA 1, totalling about 100 units, were functioning properly. 'So far, Malaysian passport holders seem to be able to use the auto gates while foreigners are having problems,' the source said, adding that the problem now was mainly at KLIA 2 and the other auto gates nationwide were operational. The latest incident comes just days after the July 18 incident when more than 200 auto gates nationwide were down for more than 24 hours, affecting more than 500,000 foreigners. More than half of those affected were from Johor, mainly at the Bangunan Sultan Iskandar Customs, Immigration and Quarantine complex (BSI) and Sultan Abu Bakar CIQ complex (KSAB) at the Second Link. Top stories Swipe. Select. Stay informed. Asia Live: Thailand, Cambodia clash with jets, rockets, artillery in deadly border row Asia 9 Thai civilians killed as Thai and Cambodian militaries clash at disputed border: Reports Singapore Boy, 15, charged after being caught with vapes 5 times; ordered to stay 2 years in S'pore Boys' Home Business MOM probing work injury claim flagged by late Sumo Salad boss Jane Lee: MOS Dinesh Business Marina Bay Sands sees record second quarter with revenue up 37% to $1.77 billion Singapore What's key to a good life? Most Singapore residents choose emotional and mental well-being Singapore Over 2 years' jail for man who worked with wife to cheat her then boyfriend of $220k Asia South Korea police raid offices of BTS' agency Hybe over share probe Last week's nationwide auto gate glitch was due to a technical issue related to integration between the MyIMMS system database and the database of an international authoritative body. Meanwhile checks in Johor Baru showed that at all the autogates, totalling 39 units for exit and 29 for entry at BSI while KSAB's 12 were all in operation. Since June 1, 2024, visitors from 63 countries, as well as diplomats serving in Malaysia and their family members, have been eligible to use the auto gates for faster clearance. THE STAR/ ASIA NEWS NETWORK
The Star
20-07-2025
- The Star
Entry gridlock after immigration gates crash
JOHOR BARU: Chaos erupted at major entry points across Malaysia as tens of thousands of foreign travellers were left stranded for hours following a massive nationwide failure of the automatic gate system. Long queues were reported at KL International Airport and land border crossings, particularly in Johor, where many Singaporeans were caught in the gridlock at the Bangunan Sultan Iskandar (BSI) and Kompleks Sultan Abu Bakar (KSAB) Customs, Immigration and Quarantine (CIQ) complexes. 'I never expected to be stuck here for almost four hours,' said a Singaporean traveller, known as Tan, who was among the thousands stuck at the BSI checkpoint. 'The authorities should have had a backup system, especially during the weekend when many of us travel to Johor for leisure and shopping.' Another Singaporean, Siti, said she had to postpone a family outing as a result. 'My elderly parents have knee problems and can't stand for long. With the autogates, we usually clear immigration in 15 minutes,' she said. The disruption, described by officials as the worst in recent years, began around noon on Friday and affected more than 200 autogate machines nationwide. Foreign passport holders were unable to clear immigration via the automated lanes, while Malaysian passport holders continued to pass through without issues. The MyBorderPass system for Malaysians also remained functional. The Border Control and Protection Agency (AKPS), in a statement, said the failure was due to a data integration disruption, leading to cross-checking delays within the MyIMMs. As a result, autogates used by foreigners were rendered inoperable. The agency said all manual immigration counters were activated and additional manpower was deployed. Johor works, transportation and infrastructure committee chairman Mohamad Fazli Mohamad Salleh said he had spoken to the Immigration Department director-general about the issue. 'It appears the glitch is linked to the Interpol screening system used for foreign nationals. We've never experienced a breakdown of this scale before,' he told The Star. 'We've received numerous complaints, and we will be holding a meeting to see how we can better manage this situation.' At the BSI complex alone, there are 39 autogates for exits and 29 for entry, while KSAB has 12 in operation. As of press time, some of the autogates were already coming back online in stages nationwide, and foreigners have been able to use them since 4.30pm yesterday. A security official said it would take some time before all the autogates are fully operational. Meanwhile, Johor Mentri Besar Datuk Onn Hafiz Ghazi, who made a surprise visit to the BSI complex, expressed disappointment over the system disruption, which lasted for more than 24 hours. 'Operations at the country's border checkpoints have yet to reach the level of efficiency we expect,' he said. Onn Hafiz added that such incidents not only inconvenience the public but also affect the image of the state and the nation. Since June 1, 2024, visitors from 63 countries, as well as diplomats serving in Malaysia and their family members, have been eligible to use the autogates for faster clearance. The AKPS has assured the public that they are working closely with the Immigration Department to identify and resolve the root cause as soon as possible.
New Straits Times
19-07-2025
- New Straits Times
Autogate system for foreign visitors partially restored at main entry points
PUTRAJAYA: The autogate system for foreign visitors at the country's main entry points has gradually resumed operations from 6pm today. The Malaysian Border Control and Protection Agency (MCBA) said the partial recovery is the result of continuous efforts by the technical teams from both MCBA and the Immigration Department. The disruption had led to congestion and long queues at several key locations, including Kuala Lumpur International Airport (KLIA) Terminals 1 and 2, as well as the Customs, Immigration and Quarantine (CIQ) Complexes at Bangunan Sultan Iskandar (BSI) and Kompleks Sultan Abu Bakar (KSAB) in Johor. In a statement, the agency said that although the system has started functioning, full recovery has yet to be achieved. The agency said repair and system stabilisation work is still underway to ensure operations can return to full capacity. "The situation at all affected major entry points, including KLIA Terminals 1 and 2, as well as the CIQ complexes at Bangunan Sultan Iskandar (BSI) and Kompleks Sultan Abu Bakar (KSAB), remains under control. "Mitigation measures such as the activation of manual counters and the deployment of additional personnel will continue to ensure a smooth and orderly flow of foreign visitors. "MCBA remains committed to restoring the system to ensure that daily immigration operations at the nation's main entry points remain safe and well-managed, and appreciates the patience and cooperation of all parties during this period." The agency had earlier said that preliminary investigations indicate that the issue affecting the autogates stemmed from a data integration failure, which slowed down the cross-verification process in the Malaysian Immigration Integrated System (MyIMMS). As a result of the technical glitch, the autogate system for foreign visitors was non-operational.
The Star
19-07-2025
- The Star
Autogate glitch causes chaos at KLIA and Johor checkpoints, M'sian passport holders unaffected
JOHOR BARU: Long queues have been reported in all major entry points nationwide after tens of thousands of foreigners were unable to use the autogate facility. However, Malaysian passport holders are able to use the autogates without any issues. The breakdown, which started at about noon on Friday (July 18), has been described as the worst ever, involving more than 200 autogates nationwide. Among the major gateways affected include KL International Airport Terminal 1 and 2, Bangunan Sultan Iskandar Customs, Immigration and Quarantine (BSI) and Sultan Abu Bakar CIQ (KSAB). BSI and KSAB are both in Johor. Immigration Department director-general Datuk Zakaria Shaaban, when contacted, said that the department was looking into the matter. "We are currently troubleshooting the system," he added. A security official said that it was still unknown as to what caused the failure and investigations were being done to check if there was any element of sabotage or hacking. The official said that in BSI, tens of thousands of people, mainly Singaporeans, have been queuing for more than four hours to clear immigration. "Weekends are a busy period and Immigration officers have been told to open all lanes to clear the passports manually," the official said, adding that there are 39 autogates at the exit and 29 autogates for entry. Rela personnel have also been deployed to man the huge influx of visitors at the two land checkpoints with Singapore. Immigration officers have also started contra lanes at both the bus halls. Since June 1, 2024, visitors from 63 countries are eligible to utilise autogate for immigration clearance. This privilege is also extended to all diplomats serving in Malaysia and their family members. More to come
Straits Times
19-07-2025
- Straits Times
Autogate glitch causes chaos at KLIA and Johor checkpoints, foreign passport holders affected
Find out what's new on ST website and app. An official said that tens of thousands of people, mainly Singaporeans, have been queuing for more than four hours to clear immigration. JOHOR BAHRU - Long queues have been reported in all major entry points across Malaysia after tens of thousands of foreigners were unable to use the autogate facility. However, Malaysian passport holders are able to use the autogates without any issues. The breakdown, which started at about noon on July 18, has been described as the worst ever, involving more than 200 autogates across Malaysia . Among the major gateways affected include Kuala Lumpur International Airport Terminal 1 and 2, Bangunan Sultan Iskandar Customs, Immigration and Quarantine (BSI) and Sultan Abu Bakar CIQ (KSAB). BSI and KSAB are both in Johor. At press time, effort is being made to get the system back online nationwide. A security official said that it was still unknown as to what caused the failure and investigations were being done to check if there was any element of sabotage or hacking. Top stories Swipe. Select. Stay informed. Singapore S'pore sees no baby boom in Year of the Dragon despite slight rise in births in 2024 Singapore A deadly cocktail: Easy access, lax attitudes driving Kpod scourge in S'pore Singapore 'I thought it was an April Fool's joke': Teen addicted to Kpods on news that friend died Asia Japan outdoor museum of vending machines aims to draw global fans Life SG60 F&B icons: Celebrate these 14 home-grown F&B brands that have stood the test of time Asia Indonesian authorities partially close Mount Rinjani after two accidents involving foreign climbers Singapore 314 suicides reported in Singapore in 2024, remains leading cause of youth deaths Life CEO of tech firm placed on leave after viral Coldplay 'kiss cam' clip prompts internal probe The official said that in BSI, tens of thousands of people, mainly Singaporeans, have been queuing for more than four hours to clear immigration. 'Weekends are a busy period and Immigration officers have been told to open all lanes to clear the passports manually,' the official said, adding that there are 39 autogates at the exit and 29 autogates for entry. The Malaysian People's Volunteer Corps (Rela) personnel have also been deployed to man the huge influx of visitors at the two land checkpoints with Singapore. Immigration officers have also started contra lanes at both the bus halls. Since June 1, 2024, visitors from 63 countries are eligible to utilise autogate for immigration clearance. This privilege is also extended to all diplomats serving in Malaysia and their family members. THE STAR/ASIA NEWS NETWORK The is a developing story
