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Yahoo
28-06-2025
- Business
- Yahoo
Generation Z employees say they rely on AI for emotional intelligence
This story was originally published on HR Dive. To receive daily news and insights, subscribe to our free daily HR Dive newsletter. Generation Z employees are increasingly using artificial intelligence tools for emotional intelligence concerns in the workplace, such as understanding a manager's tone in an email and drafting an appropriate reply, according to a June report from In a survey, 76% of Gen Z workers said they use AI chatbots. Among those, 94% said they've used AI to navigate workplace issues. Nearly 3 in 10 said they do so 'all the time,' while 40% do it often. 'Gen Z workers often feel more validated and confident after consulting AI because these tools offer immediate, judgment-free feedback in a format that feels safe and familiar to this generation raised in a digital world,' said Kara Dennison, head of career advising at In the survey of more than 1,000 full-time U.S. Gen Z workers, nearly half said they change how they communicate with others after using AI; a third respond more assertively than usual, and 26% apologize or take responsibility. Gen Z workers said they most commonly use AI chatbots to interpret tone, with 75% saying they've asked a chatbot to analyze an email, Slack message or other digital communication. They've also used AI for emotionally charged, sensitive situations that involve miscommunication or direct conflicts with managers or co-workers. Although many Gen Z workers say AI chatbots help them process workplace conflicts, it isn't always positive. Forty-three percent said AI reinforced their biased reaction or beliefs, and 17% said AI has made them less likely to take personal responsibility. 'One of the biggest risks is the elimination of personal responsibility,' Dennison explains. 'If an AI tool consistently validates a user's perspective without challenging it, it can reinforce a fixed mindset, enabling blame-shifting rather than self-reflection.' Dennison noted the potential upsides of AI use but emphasized that chatbots can't address the nuances or empathy needed in sensitive situations. For instance, AI can't interpret body language, understand power imbalances or navigate organizational context, she said, adding that AI users may miss out on professional development or real-world feedback from workplace conflicts. 'Healthy workplace communication depends on empathy, active listening and accountability,' Dennison said. 'AI can complement that process, but it cannot replace it.' More than half of Gen Z workers see AI tools as a co-worker or even a friend, and nearly half said they'd rather ask a chatbot a question than consult their boss, according to another report from Workers said they use AI to complete tasks, make tough decisions, seek advice and find mental health support. In the midst of AI use and workplace conflicts, HR pros can help create an emotionally healthy culture, according to a report from McLean & Co. Instead of avoiding emotions at work, employers can be 'proactive about how emotions and work can coexist to enable workplaces where everyone can thrive,' McLean advised. Recommended Reading AI job postings are on the rise, notably in software development, Indeed says
Time of India
27-06-2025
- Business
- Time of India
Losing jobs to AI was just the start, Gen Z is outsourcing emotions too. New reports warn of a looming crisis
In the age of ChatGPT and AI-powered chatbots , Generation Z has found more than just a workplace assistant—they may have found a confidante. But is that necessarily a good thing? According to a June report from , an overwhelming 76% of Gen Z workers in the U.S. use AI chatbots, and 94% of those users rely on these tools to help with workplace issues. Many turn to AI to interpret a manager's tone, navigate miscommunication, and even draft sensitive emails. While this may offer comfort and convenience, it's raising red flags among career experts. Kara Dennison, head of career advising at , points out a key risk: 'Gen Z workers often feel more validated and confident after consulting AI because these tools offer immediate, judgment-free feedback.' However, she cautions that constant validation without challenge can foster a dangerous cycle. 'If an AI tool consistently validates a user's perspective without challenging it, it can reinforce a fixed mindset, enabling blame-shifting rather than self-reflection.' A Shift in Communication, But at What Cost? The data shows a marked transformation in how Gen Z communicates. Nearly half of those surveyed say they alter how they interact with colleagues after using AI. A third become more assertive, while 26% are more inclined to apologize or accept fault. by Taboola by Taboola Sponsored Links Sponsored Links Promoted Links Promoted Links You May Like Play War Thunder now for free War Thunder Play Now Undo Most strikingly, 75% of users reported using AI to analyze digital communications like emails or messages. More than half of respondents even see AI as a colleague or a friend. Nearly half admitted they would rather ask a chatbot for help than approach their boss. But this evolving reliance may come with serious developmental consequences. As Dennison notes, 'AI can't interpret body language, understand power imbalances, or navigate complex organizational dynamics.' The absence of these crucial elements could hinder professional growth, limiting one's ability to build real-world communication skills and resilience. You Might Also Like: Nikhil Kamath's 'lifelong learning' advice is only step one: Stanford expert shares the key skills needed to survive the AI takeover MIT Study Adds to the Debate: Is AI Making Us Mentally Lazy? A separate but related concern has emerged from a recent MIT study that examined how prolonged AI use may affect cognitive engagement. In a controlled experiment, researchers found that participants who relied on ChatGPT to write essays showed significantly lower brain activity and had difficulty recalling what they had written. The study coined this phenomenon as 'cognitive debt'—a type of mental atrophy caused by offloading thinking tasks to machines. The most engaged group? Those who wrote essays without any AI assistance. Not only did they perform better, but they also displayed a higher sense of ownership over their work. The MIT researchers drew parallels to the introduction of calculators in the 1970s. Back then, education systems raised the bar, requiring students to apply higher-order thinking skills rather than basic arithmetic. Today, however, educators have largely failed to evolve curricula that integrate AI as a complementary tool, leading to what some experts are calling 'metacognitive laziness.' — rohanpaul_ai (@rohanpaul_ai) Emotional Intelligence in the Age of Automation While AI offers efficiency and reassurance, experts agree it cannot replace fundamental human faculties like emotional intelligence. 'Healthy workplace communication depends on empathy, active listening, and accountability,' says Dennison. 'AI can complement that process, but it cannot replace it.' You Might Also Like: Forget BTech. Zerodha's Nikhil Kamath says only one skill will matter to stay relevant in job market in 10 years McLean & Co., in a separate advisory report, urges employers and HR professionals to foster emotionally healthy workplaces that don't shy away from emotion but instead integrate it into a supportive work culture. 'Being proactive about how emotions and work coexist,' the report states, 'is essential to building workplaces where everyone can thrive.' The AI Generation's Challenge As AI tools become embedded in workplace dynamics, the next generation faces a delicate balancing act: using technology as a partner without letting it take over the hard parts of being human. Knowing when to consult a chatbot and when to face a situation head-on may be the defining skill of Gen Z's professional life. Because while AI can simulate support, it can't replace the grit, empathy, and growth that come from real-life challenges—and real-life people. You Might Also Like: Is ChatGPT making us dumb? MIT brain scans reveal alarming truth about AI's impact on the human mind
