Latest news with #KartikeyaKumar
NZ Herald
23-06-2025
- Entertainment
- NZ Herald
AI reshapes call centres, amid debate over whether it will take away more jobs than it creates
For three years, Kartikeya Kumar hesitated before picking up the phone, anticipating another difficult conversation with another frustrated customer. The call centre agent, now 29, had tried everything to eliminate what a colleague called the 'Indian-ism' in his accent. He mimicked the dialogue from Marvel movies and belted out
Washington Post
22-06-2025
- Entertainment
- Washington Post
AI is transforming Indian call centers. What does it mean for workers?
GURGAON, India — For three years, Kartikeya Kumar hesitated before picking up the phone, anticipating another difficult conversation with another frustrated customer. The call center agent, now 29, had tried everything to eliminate what a colleague called the 'Indian-ism' in his accent. He mimicked the dialogue from Marvel movies and belted out songs by Metallica and Pink Floyd. Relief finally arrived in the form of artificial intelligence.
