Latest news with #Keyloop
Mid East Info
5 days ago
- Automotive
- Mid East Info
NEW KEYLOOP ‘SERVICE HUB' TRANSFORMS MIDDLE EAST'S HIGH-VOLUME WORKSHOPS, BOOSTING AFTERSALES VALUE AND CUSTOMER SATISFACTION
Dubai, UAE, 25 June 2025. Keyloop has launched Service Hub, a major new cloud native, web-based solution that helps dealers manage internal and customer-facing stages in the aftersales journey, from booking to check-out. Pilot implementations of Service Hub have shown it increases order value, improves efficiency and drives customer satisfaction. The primary tools within Service Hub fall under four main categories: Customer experience and efficiency – includes Online Service Booking; Online and In-store Check-In; Booking Management; and On-the-Day Management. – includes Online Service Booking; Online and In-store Check-In; Booking Management; and On-the-Day Management. Technician tools – includes digitised Clocking for accurate time recording, as well as reporting on productivity; and Inspections for identifying, logging and reporting on additional work. – includes digitised Clocking for accurate time recording, as well as reporting on productivity; and Inspections for identifying, logging and reporting on additional work. Workshop management – to allocate and control all workshop jobs, helping to maximise productivity, utilisation and efficiency. – to allocate and control all workshop jobs, helping to maximise productivity, utilisation and efficiency. Aftersales consumer engagement – to manage all aftersales-related communication and engagement via customers' preferred channels, aiding approvals and upsell through personalised messaging and prompts for the service department. Service Hub sits within the 'Ownership' domain of Fusion, Keyloop's new Automotive Retail Platform (ARP), which optimises the entire vehicle sales process – from consumer enquiry through to ownership and retention. All of the tools in Service Hub draw upon information held in Fusion's Active Data Core, which provides a single comprehensive record of customer interactions and transactions, as well as the live status of any aftersales service contracts. Pilot implementations show marked operational improvements Keyloop has partnered with a panel of UK motor retailers to pilot the new Service Hub technology. Over a two-month period, these implementations delivered marked improvements against a range of aftersales performance criteria. For example, it enabled much greater convenience for customers, achieving 45% of online bookings being booked outside typical working hours. Service Hub test sites also saw overall transaction value rise, with 20% of customers that checked-in online going on to take upsell items. Meanwhile, service departments found that customer queries were resolved up to 4x faster via Service Hub, there was a 50% reduction in the volume of outbound pre-visit customer calls required, a three-minute saving per repair order at the Beta dealerships, while cutting the 'idle time' per technician by up to 45 minutes per day. One of the sites that piloted Service Hub is Busseys, an independently owned, family-run dealer group with five sites across Norfolk representing Ford, INEOS Automotive, Peugeot and BYD. Paul Bussey, CEO at Busseys, comments: 'I have no hesitation in recommending Service Hub to any dealer or franchise as a massive step forward in functionality compared with anything that's out there at the moment.' Adrian Nash, Chief Product Officer at Keyloop, adds: 'We've listened to a wide range of aftersales personnel in motor retail businesses large and small to identify their most pressing challenges. Many grapple with a fragmented view of the customer, and suffer from laborious and error-prone record keeping, time-consuming management of bookings, and inefficiencies that flow from manual clocking. 'Service Hub tackles all of these issues and helps workshops and their service colleagues achieve new levels of operational efficiency and productivity, while also driving conversions, transaction values and retention. For the customer, Service Hub makes it much easier for them to complete a booking at a time that best suits them, and then have a far more streamlined, personalised and convenient experience. This launch helps unify the aftersales experience for all parties and marks another milestone in the roll-out of Fusion.' As mentioned, the new Service Hub solution sits within the 'Ownership' domain of the Fusion ARP, while the industry-leading Keyloop dealer management system (DMS) is a critical element in the 'Operate' domain. The remaining two domains are 'Demand' and 'Supply'. Full details of Fusion can be found here. Keyloop recently invited their Service Hub pilot customers to a launch event day held at their global HQ, click here to watch a highlight video.
Zawya
5 days ago
- Automotive
- Zawya
New Keyloop ‘Service Hub' transforms Middle East's high-volume workshops,
Dubai, UAE: Keyloop has launched Service Hub, a major new cloud native, web-based solution that helps dealers manage internal and customer-facing stages in the aftersales journey, from booking to check-out. Pilot implementations of Service Hub have shown it increases order value, improves efficiency and drives customer satisfaction. The primary tools within Service Hub fall under four main categories: Customer experience and efficiency – includes Online Service Booking; Online and In-store Check-In; Booking Management; and On-the-Day Management. Technician tools – includes digitised Clocking for accurate time recording, as well as reporting on productivity; and Inspections for identifying, logging and reporting on additional work. Workshop management – to allocate and control all workshop jobs, helping to maximise productivity, utilisation and efficiency. Aftersales consumer engagement – to manage all aftersales-related communication and engagement via customers' preferred channels, aiding approvals and upsell through personalised messaging and prompts for the service department. Service Hub sits within the 'Ownership' domain of Fusion, Keyloop's new Automotive Retail Platform (ARP), which optimises the entire vehicle sales process – from consumer enquiry through to ownership and retention. All of the tools in Service Hub draw upon information held in Fusion's Active Data Core, which provides a single comprehensive record of customer interactions and transactions, as well as the live status of any aftersales service contracts. Pilot implementations show marked operational improvements Keyloop has partnered with a panel of UK motor retailers to pilot the new Service Hub technology. Over a two-month period, these implementations delivered marked improvements against a range of aftersales performance criteria. For example, it enabled much greater convenience for customers, achieving 45% of online bookings being booked outside typical working hours. Service Hub test sites also saw overall transaction value rise, with 20% of customers that checked-in online going on to take upsell items. Meanwhile, service departments found that customer queries were resolved up to 4x faster via Service Hub, there was a 50% reduction in the volume of outbound pre-visit customer calls required, a three-minute saving per repair order at the Beta dealerships, while cutting the 'idle time' per technician by up to 45 minutes per day. One of the sites that piloted Service Hub is Busseys, an independently owned, family-run dealer group with five sites across Norfolk representing Ford, INEOS Automotive, Peugeot and BYD. Paul Bussey, CEO at Busseys, comments: 'I have no hesitation in recommending Service Hub to any dealer or franchise as a massive step forward in functionality compared with anything that's out there at the moment.' Adrian Nash, Chief Product Officer at Keyloop, adds: 'We've listened to a wide range of aftersales personnel in motor retail businesses large and small to identify their most pressing challenges. Many grapple with a fragmented view of the customer, and suffer from laborious and error-prone record keeping, time-consuming management of bookings, and inefficiencies that flow from manual clocking. 'Service Hub tackles all of these issues and helps workshops and their service colleagues achieve new levels of operational efficiency and productivity, while also driving conversions, transaction values and retention. For the customer, Service Hub makes it much easier for them to complete a booking at a time that best suits them, and then have a far more streamlined, personalised and convenient experience. This launch helps unify the aftersales experience for all parties and marks another milestone in the roll-out of Fusion.' As mentioned, the new Service Hub solution sits within the 'Ownership' domain of the Fusion ARP, while the industry-leading Keyloop dealer management system (DMS) is a critical element in the 'Operate' domain. The remaining two domains are 'Demand' and 'Supply'. Full details of Fusion can be found here. Keyloop recently invited their Service Hub pilot customers to a launch event day held at their global HQ, click here to watch a highlight video. Contacts: For further information, please contact Keyloop's PR Team: Iman Ashraf Communications Manager- Aurora the Agency iman@ Albert Alba Senior Communications Manager- Aurora the Agency albert@ About Keyloop: Keyloop is a leading provider of automotive retail solutions, with more than 40 years of industry expertise and over 14 billion digital interactions captured to date. Its cutting-edge solutions cater for every stage of the automotive retail ecosystem, connecting retailers, OEMs, financiers, and fleet suppliers with their consumers via innovative Experience-First software. Spanning demand, supply, operations and ownership, Fusion is Keyloop's dynamic Automotive Retail Platform, optimising the automotive retail lifecycle for customers and consumers alike. It increases both vehicle and customer lifetime value through seamless automation and personalisation, while its technology serves more than 20,000 retailers, more than 80 OEMs, 80% of the top 10 UK leasing companies, and 60% of brands within Europe's financier space. For more information, please visit:
Mid East Info
10-06-2025
- Automotive
- Mid East Info
Official Mobility Live Technology partner Keyloop, launches innovative Automotive Retail Platform in Middle East
Keyloop has launched Fusion , a new end-to-end Automotive Retail Platform designed to streamline the entire vehicle sales and aftersales process for Middle East retailers. , a new end-to-end Automotive Retail Platform designed to streamline the entire vehicle sales and aftersales process for Middle East retailers. As the official Technology Partner of Mobility Live Middle East (24–25 June 2025), Keyloop will showcase its new end-to-end Automotive Retail Platform, Fusion, at the event. Dubai, UAE: Keyloop, a leading global automotive technology company, has launched Fusion, a new end-to-end Automotive Retail Platform (ARP) that will help motor retailers across the Middle East manage and optimise the full vehicle sales and aftersales process – from initial enquiry through to ownership and retention. The new platform will be showcased at Mobility Live Middle East (24 – 25 June 2025; Dubai World Trade Centre), where Keyloop is the event's official Technology Partner. Fusion incorporates four distinct 'domains' – Demand, Supply, Ownership and Operate – covering all key functions within a dealership business. Keyloop's Drive Dealer Management System (DMS) is now a critical element in the Operate domain. All of Fusion's domains draw upon information held in the system's Active Data Core, which provides users in all departments with a single comprehensive record of customer interactions and transactions. This is in line with their commitment to a way of working that prioritises outcomes: making efficiency, automation, and an AI-driven future a core part of their strategy. As it is cloud-based and powered by AWS, Fusion tools and functionality can be deployed rapidly and securely for organisations of all sizes, even major dealer groups operating in multiple countries and with distributed networks of sites representing a diverse portfolio of vehicle brands. Fusion uses 'Experience-First' technology that puts the customer at the heart of all activity, helping retailers deliver positive customer outcomes and amplify revenues through the full purchase and ownership cycle. It also streamlines and automates key processes to reduce operational costs, making businesses more agile. Keyloop pulls from over 9,000 OEM integrations to help facilitate a connected user and customer journey. Motor retailers can select those elements of the new Fusion ARP that best suit their requirements or introduce the full platform across their entire business. The areas of focus for Fusion's key domains are as follows: Demand : Helps retailers and OEMs maximise deal profitability through the use of convenient communication and ecommerce tools, omnichannel-enabled sales operation software and intelligent retention initiatives. It reduces cost per acquisition, increases lead-to-sale conversion rates, and improves customer loyalty. : Helps retailers and OEMs maximise deal profitability through the use of convenient communication and ecommerce tools, omnichannel-enabled sales operation software and intelligent retention initiatives. It reduces cost per acquisition, increases lead-to-sale conversion rates, and improves customer loyalty. Supply : Allows retailers, OEMs and fleet suppliers to achieve maximum profit per unit by proactively managing vehicle supply through intelligent management of inventory and asset risk. : Allows retailers, OEMs and fleet suppliers to achieve maximum profit per unit by proactively managing vehicle supply through intelligent management of inventory and asset risk. Ownership : An aftersales-focused suite of resource and workshop management tools that increase efficiency and customer satisfaction. Enables retailers and OEMs to maximise workshop utilisation and income per visit. : An aftersales-focused suite of resource and workshop management tools that increase efficiency and customer satisfaction. Enables retailers and OEMs to maximise workshop utilisation and income per visit. Operate : With the Drive advanced dealer management systems (DMS) at its core, Operate helps retailers and OEMs achieve peak operational efficiency, supporting faster, more informed business decisions. Visitors to Mobility Live Middle East will hear Tom Kilroy, Chief Executive Officer and Dean Gardner, Chief Customer Officer deliver a keynote speech focusing on how to create the latest digital retailing ecosystem. While Monzer Tohme, Managing Director Sales MEA, will chair a panel session with industry experts, discussing how connecting data leads to the delivery of better customer experiences. Keyloop will also have its own 48 square-metre stand where delegates will be able to see our connected Fusion technology in action and speak to our team on the day. Commenting on the launch of Fusion, Monzer Tohme said: 'Middle East is a critical growth region for Keyloop, and with Fusion we have a unique opportunity to unlock more value to the dealer network in the region. The four domains in our new connected ARP enable our retailer customers to benefit from the expertise of our team and the extensive reach of our technology. Our focus remains on simplifying the vehicle sales and ownership journey, staying true to our Experience-First principles. Fusion is more than just a technological solution – it's a transformative approach to reshaping our industry and delivering meaningful value to all stakeholders.' Tohme added: 'Today's evolving automotive ecosystem demands a more flexible, scalable, and integrated approach. Fusion is a clear and compelling proposition, guaranteed to drive value for our customers. It underpins a connected, data-driven approach which fosters customer trust, revenue growth and long-term loyalty.'
Zawya
10-06-2025
- Automotive
- Zawya
Official Mobility live technology partner Keyloop
Keyloop has launched Fusion, a new end-to-end Automotive Retail Platform designed to streamline the entire vehicle sales and aftersales process for Middle East retailers. As the official Technology Partner of Mobility Live Middle East (24–25 June 2025), Keyloop will showcase its new end-to-end Automotive Retail Platform, Fusion, at the event. Dubai, UAE: Keyloop, a leading global automotive technology company, has launched Fusion, a new end-to-end Automotive Retail Platform (ARP) that will help motor retailers across the Middle East manage and optimise the full vehicle sales and aftersales process – from initial enquiry through to ownership and retention. The new platform will be showcased at Mobility Live Middle East (24 - 25 June 2025; Dubai World Trade Centre), where Keyloop is the event's official Technology Partner. Fusion incorporates four distinct 'domains' – Demand, Supply, Ownership and Operate – covering all key functions within a dealership business. Keyloop's Drive Dealer Management System (DMS) is now a critical element in the Operate domain. All of Fusion's domains draw upon information held in the system's Active Data Core, which provides users in all departments with a single comprehensive record of customer interactions and transactions. This is in line with their commitment to a way of working that prioritises outcomes: making efficiency, automation, and an AI-driven future a core part of their strategy. As it is cloud-based and powered by AWS, Fusion tools and functionality can be deployed rapidly and securely for organisations of all sizes, even major dealer groups operating in multiple countries and with distributed networks of sites representing a diverse portfolio of vehicle brands. Fusion uses 'Experience-First' technology that puts the customer at the heart of all activity, helping retailers deliver positive customer outcomes and amplify revenues through the full purchase and ownership cycle. It also streamlines and automates key processes to reduce operational costs, making businesses more agile. Keyloop pulls from over 9,000 OEM integrations to help facilitate a connected user and customer journey. Motor retailers can select those elements of the new Fusion ARP that best suit their requirements or introduce the full platform across their entire business. The areas of focus for Fusion's key domains are as follows: Demand: Helps retailers and OEMs maximise deal profitability through the use of convenient communication and ecommerce tools, omnichannel-enabled sales operation software and intelligent retention initiatives. It reduces cost per acquisition, increases lead-to-sale conversion rates, and improves customer loyalty. Supply: Allows retailers, OEMs and fleet suppliers to achieve maximum profit per unit by proactively managing vehicle supply through intelligent management of inventory and asset risk. Ownership: An aftersales-focused suite of resource and workshop management tools that increase efficiency and customer satisfaction. Enables retailers and OEMs to maximise workshop utilisation and income per visit. Operate: With the Drive advanced dealer management systems (DMS) at its core, Operate helps retailers and OEMs achieve peak operational efficiency, supporting faster, more informed business decisions. Visitors to Mobility Live Middle East will hear Tom Kilroy, Chief Executive Officer and Dean Gardner, Chief Customer Officer deliver a keynote speech focusing on how to create the latest digital retailing ecosystem. While Monzer Tohme, Managing Director Sales MEA, will chair a panel session with industry experts, discussing how connecting data leads to the delivery of better customer experiences. Keyloop will also have its own 48 square-metre stand where delegates will be able to see our connected Fusion technology in action and speak to our team on the day. Commenting on the launch of Fusion, Monzer Tohme said: 'Middle East is a critical growth region for Keyloop, and with Fusion we have a unique opportunity to unlock more value to the dealer network in the region. The four domains in our new connected ARP enable our retailer customers to benefit from the expertise of our team and the extensive reach of our technology. Our focus remains on simplifying the vehicle sales and ownership journey, staying true to our Experience-First principles. Fusion is more than just a technological solution – it's a transformative approach to reshaping our industry and delivering meaningful value to all stakeholders.' Tohme added: 'Today's evolving automotive ecosystem demands a more flexible, scalable, and integrated approach. Fusion is a clear and compelling proposition, guaranteed to drive value for our customers. It underpins a connected, data-driven approach which fosters customer trust, revenue growth and long-term loyalty.' Full details of Fusion can be found here
