Latest news with #Killswitch
Android Authority
2 days ago
- Android Authority
dbrand finally has a fix for its Switch 2 Killswitch Joy-Con detachment problem
Oliver Cragg / Android Authority TL;DR dbrand has found a solution for the Joy-Con detachment issue affecting its Switch 2 Killswitch case. Next week, the company plans to share a production schedule that outlines when you can claim your free replacement. The company also plans to send out silicone friction pads, which should make it easier to remove the console from the Dock Adapter with one hand. Earlier this year, reports began popping up about an issue with dbrand's Killswitch case for the Nintendo Switch 2. The issue in question revolved around the case's controller grips, which caused the Joy-Cons to detach from the console. After initially blaming its customers for the issue, the company reversed course and revealed that it had come up with two potential fixes and that an update on its decision would be published in the coming weeks. The company has now shared that it has found a viable solution. Today, dbrand announced that it has landed on a solution for the Joy-Con grip problem. The company has decided to go with a solution that involves completely redesigning the Joy-Con grip to eliminate the problem entirely. dbrand says that this solution came with the risk of being unable to mass-produce the fix, but it has re-tooled one of its mass production tools to address that concern. It has also decided to call these new controller grips the 'Joy-Lock.' Now that the fix has been proved to work and validated in a production environment, dbrand says it plans to share a production schedule next week. This schedule will outline when you'll be able to claim your free Joy-Lock replacements. In addition to the new grips, the accessory maker will also start sending users silicone friction pads to install on their dbrand Dock Adapter. Previously, users were having trouble removing the Switch 2 from the Dock Adapter with one hand. These friction pads should make it a little easier to do this. Before After The company notes that customers who have Killswitch case orders that have already shipped should expect to see an email early next week that provides details on redemption and shipment timing. For unshipped orders, the replacement parts will be in the box and the friction pads will be pre-installed on the adapter. Got a tip? Talk to us! Email our staff at Email our staff at news@ . You can stay anonymous or get credit for the info, it's your choice.
The Verge
3 days ago
- The Verge
Dbrand says its new Switch 2 Joy-Con grips fix the detachment issue
After recently admitting that it had a 'spectacularly terrible response' to Joy-Con grip detachment complaints with its Killswitch Nintendo Switch 2 case, Dbrand has some good news: it says its redesigned Joy-Con grips fix the issue and the company will be able to mass produce them. Dbrand had already promised it would be replacing the grips for everyone, and now we know that the replacement will be the redesign instead of a refined version of what's already available. Here's a video from Dbrand showing the Joy-Con not detaching while being held from the Joy-Con with the updated grips. In addition to the modification to the Joy-Con grips — which Dbrand is calling Joy-Lock — the company says it will be sending out silicone friction pads to place on the Killswitch adapter for Nintendo's dock to address 'the issue of one-handed undocking on our Dock Adapter' and keep the adapter 'snugly seated' on the dock. By 'early next week,' Dbrand says it will 'share a production schedule that outlines when you'll be able to claim your free Joy-Lock replacements, and when you can expect them to ship.' New production and any unshipped orders will include the Joy-Lock Grips and have the silicone friction pads preinstalled on the Dock Adapter. In June, some users of the original Killswitch Switch 2 case found that if they held the console primarily by a Joy-Con while the case and grips were on, the controller would pop off and the console would drop down. Probably not what you want to have happen to your brand-new Nintendo console. Dbrand published a lengthy post about the issue where it argued that 'nobody routinely holds their Switch 2 like this' and that Joy-Con detachment only happens if you hold the console in a very specific way. But many users compared that response to when Steve Jobs told people running into iPhone 4 reception issues to 'just avoid holding it that way.' The company soon after published a mea culpa post where it said that 'you should be allowed to hold it however the fuck you want, without detachment occurring' and outlined how it was working on two potential fixes: a slightly tweaked version of the original grip and the one with a bigger redesign.
Tom's Guide
26-06-2025
- Tom's Guide
Dbrand apologizes over 'spectacularly terrible response' to faulty Switch 2 case — but I feel like the only person not affected
Dbrand is notable for its quirky, edgy marketing style and the fact it produces cases and other accessories for most high-profile gadgets. Phones, games consoles, laptops, you name it. Unfortunately the new "Killswitch" case for Nintendo Switch 2 has had some problems, and Dbrand has had to apologize for its "spectacularly terrible response" to criticism. For those of you that don't know about this, the issue arose with the Killswitch's Joy-Con grips. Using the case and grips actually caused Joy-cons' magnets to fail and detach from the console. It's alleged that this may have been caused by the lack of an air gap between the controllers and the Switch 2. Examples of the failed magnets were all over Reddit, and prompted Dbrand to post a 4,000 word response about the reported problems. The whole response can be summarized with a single line, claiming that "nobody routinely holds their Switch 2 like this.' Not only is this exactly what Apple did with the iPhone 4 antenna issues 15 years ago, Dbrand was essentially placing all blame on the users. All because they're holding onto the Joy-cons, without added support on the Switch 2 console. I don't know about you, but I know I also hold my Switch 2 by gripping the Joy-cons. The same way I did with the original Switch, since I never really put much thought into supporting the screen part of the handheld. Dbrand has since apologized for the initial response, and has promised to "say fewer words and devote less of them to blaming you." Which is probably a good idea, especially when it was clear this is a widespread problem. Get instant access to breaking news, the hottest reviews, great deals and helpful tips. Dbrand promises that it's working to solve the issue with one of two redesigned Killswitch grips. One thins down the lip design it says is responsible for closing the air gap, while the other has a brand new design that should "fully resolve" the problem. But we won't find out which one will be going on sale until the latter enters a "mass production trial" — which won't happen until July 10 at the earliest. Dbrand has said that everyone will be entitled to a free grip replacement, regardless of whether they're actually experiencing the issues. Dbrand hasn't said if you need to ask for them, or how, but anyone actively suffering from Joy-con detachment issues should contact its support lines. My Killswitch case arrived yesterday, so all the doom and gloom surrounding the detachment issues had me worried. Fortunately for me, my grips seem to not have the same airgap issue. I was equally surprised and relieved at this considering what others have dealt with. I've done as much testing as I can, playing handheld games and literally holding onto one Joy-Con and shaking the console around. So far the only issue I had was the left grip coming off the Joy-Con, which in turn stayed firmly attached to the Switch 2. But aside from that slight issue, which is entirely my fault, the grips are staying where they should be. I guess I will need to keep an eye on that just in case. I'm not such a big fan of the Killswitch dock adapter though. The case itself is too big to fit into the regular Switch 2 dock, which means Dbrand has designed an attachment to ensure their case doesn't need to be removed all the time. The attachment is open, and the USB-C connector moves around — apparently to let you tilt your console back against the original dock for added support. While I understand why it's there, the fact it wiggles around makes it much harder to dock my Switch 2 properly. And I'm not the only person to have those issues. A finicky dock is not quite as catastrophic as the detaching Joy-cons, though. So I'm at least grateful it's rather a small problem I have to contend with.
The Verge
25-06-2025
- The Verge
Dbrand admits it had a ‘spectacularly terrible response' to Killswitch Joy-Con grip detachment complaints
Dbrand will send replacement Killswitch Joy-Con Grips for the Switch 2 to buyers after admitting it had a 'spectacularly terrible response' to complaints that the controllers could detach from the console if held a certain way while the grips were on. The company is currently working on tweaks to the grips as well. A few days ago, some owners of the case noticed that the Switch 2 Joy-Con controllers could pop off if you had the case and grips on and held the console primarily by a Joy-Con. This short video helps illustrate the issue. On Sunday, Dbrand posted a more than 4,000-word response on Reddit titled 'Killswitch Joy-Con Detachment Update' where it said that 'nobody routinely holds their Switch 2 like this.' Dbrand argued that the detachment only happened when all three of the following conditions were met: You are specifically holding onto the console from only the Joy-Cons, in such a way that your fingers are making no supportive contact with the main console, and you are holding the Switch 2 with only one hand, and your Switch 2 is held more parallel to the ground than not. Part of the issue is that the Killswitch case's Joy-Con grips wrap around the inner part of the Joy-Con, creating a small lip. 'By adding those lips, particularly the ones on the interior face of the Joy-Cons, we filled the 'air gap' between the Joy-Cons and the Main Case,' Dbrand said. This means that it's easier for the Joy-Con to create leverage against the main tablet part of the console so that detachment can occur 'when held under a very specific set of conditions.' In some 'particularly severe instances of detachment' highlighted on Reddit by Dbrand, the company also believed the Joy-Con grips had 'an inner attachment lip that's a hair thicker than desired.' Dbrand said that it had adjusted its tolerance guidelines for mass production to 'filter out any Joy-Cons that cross that 'lip is 0.12mm too thick' threshold.' For users who were worried that they were having issues, Dbrand asked them to reach out to support and 'describe the regular use scenario that is resulting in detachment' and the company would get them replacement grips in July. More than one commenter pointed out that Dbrand's post echoed Steve Jobs and Apple's famous response to iPhone 4 antenna issues caused by a way people could hold their phones. And yesterday, Dbrand published a new post where it said it would 'try out a new communication strategy where we both say fewer words and devote less of them to blaming you' and offered to send everyone, 'whether or not you're experiencing this issue,' a replacement set of Joy-Con Grips. 'As easy as it is to boil our original post down to 'you're holding it wrong,' what we're sober to now is the point that you should be allowed to hold it however the fuck you want, without detachment occurring,' Dbrand said. 'We get it. Please continue dunking on us for the next six to eight months for reincarnating Steve Jobs.' Dbrand is working on two new versions of the grips: one with 'an even thinner retaining lip compared to the 'good' stock we've already shipped' and one with a new retaining lip design that the company says 'fully resolves the detachment issue.' However, that second option won't be ready for a 'mass production trial' until July 10th, and 'at that point,' Dbrand will be able to tell if it will be using the first or second options for replacements. Dbrand says to expect its next update on July 10th.
Forbes
25-06-2025
- Entertainment
- Forbes
Dbrand Responds To Killswitch Switch 2 Backlash With Promised Fix
The dbrand Joy-Coy Grip in question Dbrand is a company that's well known for its acerbic tone and Saharra dry sense of humor. Combine that with a fervent online community and sometimes things get very lost in translation. Yesterday, a purported problem with Dbrand's (quite excellent) Killswitch case for the Switch 2 arose in which the Joy-Cons could unexpectedly detach when pressure was put on the magnetic connector. Dbrand's response, somewhat predictably, was essentially a glib "you're holding it wrong." And then the fireworks started. In today's Reddit post, CEO Adam Ijaz posted "After reading through your feedback, it's quite clear that our post was a spectacularly terrible response to the issue at hand. Some of you have expressed that opinion in a perfectly reasonable way. Others have expressed it with literal death threats." And while overreaction is the wont of public forums, the feedback was taken in stride "...we acknowledge that every complaint we've received is underpinned by a problem that we alone are responsible for solving." So What Is the Issue? dbrand Killswitch for Switch 2, back Dbrand's Killswitch case for the Switch 2 is based on their Steam Deck case and is a phenomenal upgrade for the system, providing protection, texturized joystick pads, and improved grips for the Joy-Cons. It's the Joy-Con grips that are at issue. Some units shipped with a manufacturing tolerance issue that affects the retaining lip that secures the Joy-Con grips. On a stock Switch 2 there's an air gap built in to the Switch 2 design, giving the Joy-Con connector the flex it needs to stay connected even under stress. The slightly too thick grip fills that gap and introduces instability into the design. The "hair-too-thick" grips on the Dbrand Killswitch are causing unexpected detachments for some users. Namely, users who hold and shake their entire Switch 2 by a single Joy-Con. That, paired with the extra stress that such a move puts on the magnet holding the Joy-Con in place, results in the Joy-Con detaching (and the rest of the Switch 2 tumbling). Just the teeniest bit too thick at the edge. Indeed, I noticed that the tooling on my pre-release copy had a bit of a raised edge. When putting stress on the Switch 2 by holding the entire unit by the Joy-Con, there was wiggle there that wasn't present when the Dbrand grip wasn't installed. And while it may be an edge case, Dbrand is of the mind that the user should be able to "hold it however the fuck you want." What's the Solution? Dbrand is exploring a couple of paths to resolve the issue. While they could use adhesive, like some other Switch 2 accessory makers have done, they see that as a dead end resulting in 100% failure over time. So they're taking multiple paths to re-engineering their grip solution — one that reduces the "lip" that caused the problem to begin and another that Adam calls a "Holy Grail" solution for Joy-Con grip attachment. Neither solution is easy. For instance, the Holy Grail solution may work conceptually but it's entirely possible that it can't be mass produced. From Adam's post: "There's a very real possibility that the first unit we try to make gets stuck on the tool and turns it into the world's most expensive paperweight. We're beyond the limit of mass production feasibility with this design - it's the very reason we didn't go this route in the first place." But if Dbrand can pull it off, that solution will let users "shake their Joy-Con like a maniac," matching the attachment reliability comparable to that of a stock Switch 2. Adam didn't share what that solution will look like but I'll be very curious to see what form it ultimately takes and how it works with the rest of the Killswitch case. Even if that solution does end up bricking their mold, simply reducing the lip of the Joy-Con grip isn't without its issues. Dbrand is using "tiny zaps of electricity, repeated tens of millions of times, over the course of two weeks" to rework their grip solution. They won't know until July 10th, when they try a production run, if it will actually work. If the Holy Grail solution fails, they'll have to restart the process for the "safer" reduced lip solution. How Do You Get Replacements? Adam had this to say about the blow-up and subsequent response: "I recognize that it would, of course, be the platonic ideal to ship a perfect product on the first pass every time, but that's not always possible when manufacturing physical goods at scale. While many brands can get away with quietly updating stock unnoticed and dealing with a few one star reviews on Amazon, our community is uniquely online. Just looking at our subreddit, it's averaging about 2M visits per month (this month is particularly high at 3M, but you get the idea). That sort of online fan base gives a great platform for discourse around our products, but it also magnifies issues in a way that often gives them an outsized representation among the global base. It's a double-edged sword, but we live by it. Ultimately, what we're committed to is transparency, responsiveness, and - when we fuck something up - making sure customers get the right product in the end." Dbrand has said that all customers, whether they've experienced the issue or not, will receive upgraded Joy-Con grips at no cost. After a path forward is chosen on July 10th, Killswitch Switch 2 customers will receive an email detailing how to get a replacement set of grips. Joy-Cons look so much better when they're color-matched. I'm thrilled to see Dbrand step up and do right by their customers. Especially given that the Switch 2, encased in the Killswitch, is probably my favorite console of all time. With the clear "cartridge collection" travel cover with integrated case and roomy grips (lip or no lip), it's made the Switch 2 an essential travel system. The grip especially make the Switch 2 comfortable to hold for longer periods of time (which I'll be doubly appreciative of when Hades 2 drops later this year). Plus the companion "idiot-proof" screen protectors (which really are elementary to install) keep your screen safe while reducing the temptation to remove the installed shatter protector. I paired my system with Joy-Con skins that are color-coded to the console itself. Altogether, the Dbrand Killswitch ensures that the Switch 2 remains protected and looks good at the same time. And knowing that after replacement Joy-Con grips are shipped out, I'll potentially be able to shake my system like Donkey Kong, I'm even more pleased with the Killswitch. Follow along on the dbrand Subreddit for further updates or just keep an eye on your email.
