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Business Wire
25-06-2025
- Business
- Business Wire
Conduent Recognized as a Leader in 2025 NelsonHall NEATS Assessments on Benefits Administration & Experience-Led HR Transformation
BUSINESS WIRE)-- Conduent Incorporated (Nasdaq: CNDT), a global technology-driven business solutions and services company, has been named a Leader in two2025 NelsonHall Vendor Evaluation & Assessment Tools (NEAT) charts focused on HR & Talent Transformation services: Marketplace Focus on Benefits Administration: Health & Welfare Experience and Engagement Focus on Experience-Led HR Transformation Conduent's NEAT positioning reflects its ability to meet future client needs while delivering immediate benefits, showcasing strengths in: Advanced technology, including GenAI, automation, and AI-driven personalization. Strong partnerships, with seamless integration into Conduent's offerings. Optimized employee experiences, simplifying complex life events and enhancing real-time HR and benefits journeys. A Leader in Benefits Administration: Employee Wellness Reimagined Conduent excels in benefits administration through: A full suite of integrated services covering health & welfare, defined benefit, and defined contribution. The Life@Work® Connect Experience Platform, simplifying personalized benefits decisions with education tools, provider access, and proactive alerts. Total rewards solutions, aggregating benefits, compensation, and incentives for holistic employee insights. Robust AI and GenAI, driving analytics, automation, and engagement. 'Conduent offers an H&W marketplace through its Life@Work Connect platform, integrating personalized wellness solutions, AI-driven recommendations, and a suite of employee lifestyle benefits,' said DeeAnna Warrington, Principal Analyst - HR & Talent Transformation, NelsonHall. A Leader in Experience-Led HR Transformation Services Conduent stands out in HR transformation by: Delivering an employee-centric model, integrating Customer Relationship Management, Robotic Process Automation, AI, and workflow orchestration for enhanced engagement. Investing in innovation, including the GenAI-powered virtual assistant Conni within the Life@Work Connect Experience Platform. Offering 125 globally configurable HR processes, built on ServiceNow and leading HCMs. Scaling globally, with a team of over 5,000 professionals across HR, payroll, benefits, and learning administration. 'Conduent is a leader in Experience & Engagement, consistently investing in solutions that drive meaningful human interactions within a digital HR service framework,' said Liz Rennie, HR & Talent Transformation Research Director at NelsonHall. Conduent's Commitment to HR Innovation 'NelsonHall's recognition of Conduent's next-gen HR and Benefits solutions proves that our laser-focus on delivering enhanced employee experiences is paying off,' said Mike McDaniel, GroupPresident, Commercial Solutions at Conduent. 'O ur continued advancement of technology, strategic partnerships, and Life@Work Connect feature enhancements are essential components in simplifying complex HR benefits and engaging employees for productive outcomes.' In addition to these Leader designations, Conduent was named: ✔ An Overall Market Leader in both reports ✔ A Leader in 5 out of 6 categories in Benefits Administration ✔ A Leader in 9 out of 10 categories in Experience-Led HR Transformation. To read custom versions of the NEAT reports, visit: About NelsonHall NelsonHall is the leading global analyst firm dedicated to helping organizations understand the 'art of the possible' in digital operations transformation. With analysts in N. America, Europe and Asia Pacific, NelsonHall provides buy-side organizations with detailed, critical information on markets and vendors (including NEAT assessments) that helps them make fast and highly informed sourcing decisions quickly and effectively. For vendors, NelsonHall provides deep knowledge of market dynamics and user requirements to help them hone their go-to-market strategies. NelsonHall's conducts rigorous, primary research and is widely respected for the quality, depth, and insight of its analysis. About Conduent Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. The Company leverages cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 56,000 associates, process expertise and advanced technologies, Conduent's solutions and services digitally transform its clients' operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients' missions in many ways including disbursing approximately $85 billion in government payments annually, enabling 2.3 billion customer service interactions annually, empowering millions of employees through HR services every year and processing nearly 13 million tolling transactions every day. Learn more at Trademarks .
Yahoo
11-02-2025
- Business
- Yahoo
Conduent Introduces Conni, the New GenAI Virtual Assistant for Companies and Government Agencies
Conni will be integrated into multiple Conduent platforms to boost clients' productivity, enhance quality, and elevate customer experience FLORHAM PARK, N.J., February 11, 2025--(BUSINESS WIRE)--Conduent Incorporated (Nasdaq: CNDT), a global leader in technology-driven business solutions and services, launches Conni, an innovative GenAI virtual assistant developed as part of the company's AI initiative. Leveraging Microsoft Azure OpenAI Service, Conni is designed to enhance the quality of results and improve customer experience across Conduent platforms for companies and government agencies. "We will continue to embed AI and generative AI within our solutions to drive functionality. New features like Conni build on Conduent's strategy of integrating advanced technologies, such as automation, machine learning, and digitalization to drive better outcomes for our clients," said Cliff Skelton, President and Chief Executive Officer at Conduent. "In our Human Capital Solutions business, Conni is deployed to help employees navigate their benefits. By enhancing the employee experience, Conni can drive improved satisfaction and help reduce HR-related inquiries." The first implementation of Conni is in Conduent's Life@Work® Connect Experience Platform, a secure closed system, centralized portal for health, wealth, and wellness employee benefits. Life@Work Connect, with its suite of advanced AI-driven features like JellyVision and TALON, consolidates data from various sources, offering interactive content, educational resources and guided recommendations to help employees manage their benefits with a personalized, intelligent experience. With Conni in Life@Work Connect, employees can: Use natural, everyday language, avoiding the technical jargon. Get fast, accurate personalized answers to specific questions about their health and wealth benefits and supplemental benefits. Easily navigate to resources and transactions for life events, health savings accounts, flexible savings accounts, and other benefits. Access personalized data and employer program details to make informed decisions. Use information from all resources on the Life@Work Connect Experience Platform. Seamlessly transition to live customer support when needed. DeeAnna Warrington, Principal Research Analyst at NelsonHall and a member of its HR Talent Transformation practice said, "By incorporating generative AI into its client offerings and internal operations, Conduent continues its tradition of delivering advanced technologies and solutions that boost client efficiency, reduce costs, enhance customer experiences, and optimize business processes." As an example of how Conni works, in a use case such as an injury requiring physical therapy, Conni can answer questions like, "Where is the best place for physical therapy near me?" and "How much money is in my health savings account to pay for treatment?" Conni uses the employee-specific coverage and elections along with the information available through the health plan to guide the employee and provide fast answers. Watch a video of Conni helping an employee navigate healthcare coverage here Conduent continues to lead the way in integrating the latest technologies to transform business processes and enhance the customer experience. About Conduent Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. The Company leverages cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 55,000 associates, process expertise and advanced technologies, Conduent's solutions and services digitally transform its clients' operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. Conduent adds momentum to its clients' missions in many ways including disbursing approximately $100 billion in government payments annually, enabling 2.3 billion customer service interactions annually, empowering millions of employees through HR services every year and processing nearly 13 million tolling transactions every day. Learn more at Note: To receive RSS news feeds, visit For open commentary, industry perspectives and views, visit or Trademarks Conduent is a trademark of Conduent Incorporated in the United States and/or other countries. Other names may be trademarks of their respective owners. View source version on Contacts Media Contact: Sean Collins, Conduent, +1-310-497-9205, Lisa Patterson, Conduent, +1-816-305-4421, Investor Relations Contacts: Giles Goodburn, Conduent, ir@ Sign in to access your portfolio
