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Business Wire
22-07-2025
- Business
- Business Wire
DraftKings Makes Royal Debut in Online Sports Betting and iGaming Industry, While Bluesky Receives Highest Social Media Score Ever, ACSI Data Show
BUSINESS WIRE)--According to the American Customer Satisfaction Index (ACSI ®, video streaming stumbles 1% to a score of 78 (on a 100-point scale). Social media (74) and subscription TV (70) are unchanged, and online sports betting and iGaming debuts with an ACSI score of 76. The winners in this increasingly competitive environment will be the ones who can seamlessly integrate technological innovation, personalized engagement, and clear value propositions. Share While satisfaction with digital entertainment is mostly steady, these industries must find new ways to add value and variety to keep customers happy in an uncertain economy. 'Right now, we face a critical inflection point across digital entertainment and betting platforms,' says Forrest Morgeson, Associate Professor of Marketing at Michigan State University and Director of Research Emeritus at the ACSI. 'Consumers are no longer just seeking services. They're demanding comprehensive, intuitive experiences that respect their time and wallet. The winners in this increasingly competitive environment will be the ones who can seamlessly integrate technological innovation, personalized engagement, and clear value propositions." Paramount+, Peacock, and YouTube Premium share video streaming lead Three brands — Paramount+, Peacock, and YouTube Premium — sit atop the video streaming industry with scores of 80 apiece. The former improves 3% year over year, while the latter two are unchanged. All three leading platforms receive strong scores for overall quality and value. Last year's leader Amazon Prime Video slides 4% to meet Netflix (unchanged) at 79. HBO Max (unchanged) and Hulu (down 1%) are next at 78 each, followed by three platforms with scores of 77: Apple TV+ (down 3%), Hulu + Live TV (unchanged), and YouTube TV (up 1%). ESPN+ tumbles 8% to 69, finishing last. While it exclusively offers sports content, its catalog is limited, especially compared to platforms that pair live sports with original programming and full libraries. It only offers limited NFL coverage, and MLB will be done on the platform after the 2025 season. Along with the overall drop in industry satisfaction, all aspects of the customer experience show small declines or no change. Mobile app quality remains the highest-rated aspect of the customer experience despite slipping from 86 to 85. The range of sports programming is the lowest-rated metric by a wide 5-point margin. 'As streaming price increases surpass inflation, brands must manage the dynamic between the quality of their service and its cost,' adds Morgeson. 'In an already saturated market, video streaming services will need to find a balance between preserving a broad appeal and offering a unique experience at a price point that resonates with both old and new subscribers.' The device matters … and so does optionality ACSI finds that the device consumers use for streaming impacts the overall experience. Consumers that use a smart TV or a dedicated streaming device are the most satisfied with scores of 80. The least satisfied are smart TV box users at 74. Additionally, many consumers subscribe to both video streaming and traditional subscription TV — and these cord-stackers are the most satisfied at 80. Cord-cutters, who have given up subscription TV, follow with an ACSI score of 79. Verizon Fios maintains stronghold on subscription TV While several brands show significant movement, both positive and negative, the top of the leaderboard remains unaffected. Verizon Fios decisively defends its number-one spot with an ACSI score of 78, widening its lead following a 4% year-over-year improvement. Spectrum posts the largest gain, jumping 5% to second place among the reported brands at 69, while Xtream tumbles 7% to a score of 62, sharing last place with Optimum (unchanged). Like video streaming, all customer experience metrics for the subscription TV industry decline or remain stagnant. Picture quality and mobile app quality top the list at 81 apiece. Call center satisfaction is dead last, unchanged at 68. Customer service metrics like the courtesy and helpfulness of staff and the speed of transaction are among those that experience multipoint declines. DraftKings wears the online sports betting and iGaming crown DraftKings (78) edges out BetMGM (77) and FanDuel (76) in the industry's inaugural measurement. These three operators have put a modest gap between themselves and ESPN BET and Fanatics, each scoring 73. Caesars, the final reported brand, finishes last with a score of 69. Mobile app quality tops the list of customer experience benchmarks at 80 — which shouldn't be surprising considering online sports betting and casino games rely heavily on the mobile user experience. Several other fundamentals — mobile app reliability, privacy, and ease of navigation — are just a point lower at 79 apiece. In an industry poised for exponential growth, operators are battling to find ways of providing an engaging experience with high-tech resources, access to valuable information, personalization, and helpful tools. New AI integrations that assist players in their wagering strategies and the option to use cryptocurrencies for payment, for instance, are just some of the ways companies are trying to differentiate themselves and bring in more users. Bluesky makes a big statement in the social media space Bluesky debuts with the highest ACSI score ever recorded in the social media industry at 82. It leads second-place Pinterest (up 5%) and YouTube (up 1%) by 4 points. The fact that Bluesky has not yet introduced ads certainly works in its favor. The decentralized platform has so far maintained its 'friendlier' reputation with users despite the inevitable moderation issues that accompany massive influxes of users. One of the other newcomers, Nextdoor, finishes at the other end of the spectrum with a score of 64. It trails the next lowest-rated sites, Facebook and Truth Social, by 6 points. Although Nextdoor can be a great place to organize neighborhood events or find a sitter, it can also become a platform for neighborhood squabbles and intrusive advertising. Several brands outside of Pinterest show substantial satisfaction gains this year, Snapchat and X each jump 6% to 72 and 73, respectively. Pinterest's efforts to improve both personalization and its user interface are helping secure a new demographic of young users. Snapchat's gain comes from usability improvements to its platform and a return to its messaging and picture-sharing roots. X's improvement is driven in part by changes to the composition of its user base after many left for Bluesky. Contrary to other industries covered in this study, several customer experience metrics improve for social media. Despite ranking at the bottom of the list, ad-related metrics account for much of the positive momentum, alongside key usability metrics. Privacy, relevance of content, and ease of uploading and editing photos and videos are among the metrics that decline. Moving forward, social media networks should focus on finding a balance between ads, targeted content, and user-selected content while increasing perceptions of privacy. The ACSI Entertainment Study 2025 is based on 24,879 completed surveys. For the subscription TV and video streaming industries, customers were chosen at random and contacted via email between April 2024 and June 2025. For online sports betting and iGaming, customers were contacted between November 2024 and June 2025, while social media users were contacted between July 2024 and June 2025. Download the full study and follow the ACSI on LinkedIn and X at @theACSI. No advertising or other promotional use can be made of the data and information in this release without the express prior written consent of ACSI LLC. About the ACSI The American Customer Satisfaction Index (ACSI ®) has been a national economic indicator for over 25 years. It measures and analyzes customer satisfaction with about 400 companies in about 40 industries and 10 economic sectors, including various services of federal and local government agencies. Reported on a scale of 0 to 100, scores are based on data from interviews with roughly 200,000 customers annually. For more information, visit ACSI and its logo are Registered Marks of American Customer Satisfaction Index LLC.
India Today
22-07-2025
- Business
- India Today
Will tariff the hell out of you: Trump aide warns India, China on Russia ties
US President Donald Trump's close aide Lindsey Graham issued an open warning to India, China and Brazil over maintaining trade ties with Russia and said their economies will be crushed. The US Senator, while speaking on Live TV, said if countries don't stop buying oil from Russia, they will face even higher claimed that the Trump administration was planning to impose a 100 per cent tariff on oil-related imports. He further highlighted that these three countries account for nearly 80 per cent of Russia's crude oil exports, arguing that their purchases are helping to bankroll Vladimir Putin's war in is going to impose tariffs on people that buy Russian oil - China, India, and Brazil... Here's what I would tell China, India and Brazil: If you keep buying cheap Russian oil to allow this war to continue, we're going to tear up the hell out of you, and we're going to crush your economy," Graham said during an interview with Fox News. Graham is the same Republican lawmaker who had earlier proposed a bill calling for 500 per cent tariffs on goods from countries continuing to trade with Russia, including India and a direct message to Putin, Graham said, 'You have played President Trump at your own peril. You made a major league mistake, and your economy is going to continue to be crushed. We're flowing weapons to Ukraine, so Ukraine will have the weapons to fight Putin back.'The Republican Senator accused Vladimir Putin of trying to revive the Soviet Union by invading sovereign nations.'Putin wants to take countries that are not his. In the mid-90s, Ukraine gave up 1,700 nuclear weapons with a promise that their sovereignty would be respected by Russia. Putin broke that promise.'INDIA'S STANCEIndia has always maintained that it will take a call that best suits the interests of its people. Most recently, when Nato secretary general Mark Rutte's warned of possible secondary sanctions against countries buying Russian oil, the Ministry of External Affairs made it clear that energy needs are India's priority.'We have seen reports on the subject and are closely following the developments. Let me reiterate, and I have said this in the past as well, securing the energy needs of our people is understandably an overriding priority for us,' ministry of external affairs spokesperson Randhir Jaiswal said.'In this endeavour, we are guided by what is there on offer in the markets, as also by prevailing global circumstances. We would particularly caution against any double standards on the matter,' Jaiswal added. - Ends
Time of India
20-07-2025
- Entertainment
- Time of India
Scottie Pippen's ex, Larsa Pippen, goes viral with Jeff Coby vacation photo amid engagement rumors
Larsa Pippen is now dating Jeff Coby (Image vis Instagram / @larsapippen) Larsa Pippen, the ex-wife of NBA player Scottie Pippen, is again trending on social media. She recently went on a vacation with her current boyfriend and another NBA player, Jeff Coby. After she uploaded the picture, it went viral. She previously made the news for celebrating her 51st birthday with her partner. During The Accountant 2 's premiere, the couple made their relationship public. Later, the former Real Housewives star also posted several stunning pictures that have her admirers talking. Former NBA wife Larsa Pippen stuns in black dress as romance with Jeff Coby heats up on tropical getaway After Larsa Pippen uploaded a recent picture with her beau on her Instagram on July 20, it went viral. In the picture, the fashionista could be seen wearing a black body-hugging off-shoulder dress. She accessorized it with silver jewelry and a black purse. Additionally, Jeff Coby's arms could be seen wrapped around the socialite's waist. He was also in a matching black outfit with white shoes. She captioned the image: 'Family vaca..' However, her other family members or her kids were not present in the picture. Meanwhile, during her recent birthday celebration, Larsa Pippen started her evening on the dance floor with her friends and partner. Following her divorce from Scottie Pippen , her dating history came to light. by Taboola by Taboola Sponsored Links Sponsored Links Promoted Links Promoted Links You May Like No annual fees for life UnionBank Credit Card Apply Now Undo Marcus Jordan, Tristan Thompson, and musician Future are among her former boyfriends. Her relationship with Marcus Jordan, which ended in July 2024, garnered the most attention. She is currently seeing, Jeff Coby , a former basketball player for Columbia University. It appears that their relationship is going well because they have been spotted together on several occasions. Additionally, she again caused a stir when she disclosed that she and her boyfriend had been discussing engagement rings. She also revealed during the July 4 interview with People Magazine that she and the NBA player had also talked about the details of her dream ring. Larsa Pippen is also a fashionista (Image via Instagram / @larsapippen) She continued: 'I feel like we're on a really good path right now… We get along with everything. He's been asking me what shaped stones I like, so I've been giving him little hints. We haven't really talked about the size, but we just talked about [how] I like the brilliant cut or an oval.. I feel like those are really cute.' Meanwhile, with her most recent ensemble, Larsa Pippen has demonstrated her capacity to stand out. She consistently demonstrates that a strong, self-assured style is in, whether she's on social media or in a tropical paradise. Also read: Larsa Pippen's boyfriend reacts as WWHL host digs into girlfriend's past on Live TV: "One of the best humans I've ever met" Catch Rani Rampal's inspiring story on Game On, Episode 4. Watch Here!
Hindustan Times
13-07-2025
- Sport
- Hindustan Times
Atherton nearly blunders by calling Ajinkya Rahane 'former India cricketer', star batter gives stoic response
Ajinkya Rahane last played a Test for India in 2023. His last white-ball match was back in 2018 but he still hasn't given up on his dream of making yet another comeback for India. His appearance has become so distant that former England captain Mike Atherton nearly made the blunder of addressing Rahane as "a former India cricketer". Atherton was jolly enough to admit this on Live TV. Mike Atherton, Ajinkya Rahane and Nasser Hussain It all transpired when Atheron and Nasser Hussain sat to interview Rahane on the sidelines of the Lord's Test between India and England "We're delighted to have been joined by Ajinkya Rahane, who's played 85 Tests for India, scored more than 5,000 test runs, 12 Tests, hundreds, and captained India in six games, winning four of them, so an exceptional record. I nearly said former India batter, but that would be quite wrong. You're 37 years of age, but you haven't given up hopes of playing Test cricket again," said Atheron on Sky Sports while introducing Rahane. Rahane responded stoically, announcing that he was far from over. The veteran batter, in fact, said he had carried his training gear to England so that he could start preparing for the upcoming domestic season. "Not at all. First of all, it's good to be here. I still want to play Test cricket. I'm passionate about playing Test cricket. At this moment, I'm enjoying my cricket. Just here for a few days, I carried my trainers, my training clothes, so that I can keep myself fit. Our domestic season is starting, so the preparation has just begun," Rahane added. Since making his Test debut against Australia on 22 March 2013 (Test cap no. 278), Rahane has featured in 85 Tests, amassing 5,077 runs at an average of 38.46. His record includes 12 centuries and 26 fifties, with a career-best of 188 in Indore in October 2016. A model of composure under pressure, Rahane has demonstrated his mettle both at home and abroad. With 579 fours and 35 sixes, his strike rate of 49.5 illustrates his measured yet effective style . His away average stands around 40-plus, including notable hundreds in challenging conditions like the one at Lord's in 2014, the one in the Boxing Day Test at the MCG and in New Zealand and Sri Lanka. Rahane has captained India and Mumbai in domestic cricket. Under his leadership, India suffered only one defeat, showcasing his calm, strategic mindset. His biggest victory was leading India to the Border-Gavaskar Trophy in Australia in 2021-22 when Virat Kohli had come back home due to personal reasons after the first Test, which India lost. He has also led Mumbai to a Ranji Trophy victory in 2023–24 and continues to command the Kolkata Knight Riders in the IPL. Known for his quiet demeanour and understated leadership, Rahane often lets his performances speak. A classic example was his steady, unbeaten century at Lord's—earning plaudits for resilience abroad.
Yahoo
08-07-2025
- Business
- Yahoo
Wurl Collaborates with Prime Video to Launch New Live TV Channel in Germany
The new channel – Prime – will bring an exciting library of premium entertainment content to German audiences PALO ALTO, Calif., July 08, 2025--(BUSINESS WIRE)--Wurl, a leader in the streaming TV industry, today announced a new collaboration with Prime Video to support the streamer's growing portfolio of Live TV channels available for Prime members in Germany. Wurl is supporting Prime Video to launch its new Live TV Channel – Prime – in Germany dedicated to premium Prime Video entertainment content. "The streaming TV market in Europe is experiencing a lot of exciting growth and momentum already this year," said Keith Bedford, General Manager, EMEA at Wurl. "Prime Video is leading the way in helping to accelerate the industry by bringing premium live entertainment content to audiences – and we're thrilled to be working alongside them to make that happen." Wurl currently powers over four billion monthly hours of viewing on hundreds of unique channels across more than 50 streaming platforms worldwide. To deploy its newest Live TV channel in Germany, Prime Video leveraged Wurl's Global FAST Pass solution, which makes it easy for publishers to launch channels, monetize them instantly, and access the transparent data they need to grow and retain their audiences. Prime Video has also benefited from Wurl's cloud-based software and scheduling service, working with Wurl's expert Programming Strategy team to optimize their channel scheduling and alleviate their operational load. Notably, Amazon Prime Video will also leverage Wurl's capabilities to feature daily event highlights for the Wimbledon tournament on its new channel – bringing the event's most notable, up-to-date moments to streaming audiences. About Wurl Wurl is a leader in the streaming TV industry, helping connect viewers to the content they want to see with technologies for distribution, monetization, and advertising. The company supports publishers, streamers, and advertisers in growing viewership, maximizing revenue, and strengthening brand value. Wurl, LLC is owned by AppLovin Corporation (NASDAQ: APP). For more information, visit View source version on Contacts Tori OwensWurlpress@
