a day ago
Hero staff member honoured for swift emergency aid
A gambling venue supervisor has been praised for his calm response during a medical emergency.
Robert Dolbien, an employee of the adult gaming centre MERKUR Slots on Shirley High Street, Southampton, was on duty when a customer began experiencing a seizure.
Acting swiftly, Robert rushed to her side, prevented her from collapsing, and stayed with her until paramedics arrived.
His prompt actions and calm demeanour ensured the customer's safety during the distressing medical episode.
Recognised for his quick thinking and care, Robert was selected from over 2,000 colleagues to receive the Employee of the Month award from MERKUR.
Simon Rowlands, the marketing director at MERKUR, said: "Robert showed incredible care and composure in a very serious situation.
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"His instinctive reaction and the calm way he supported the customer were truly impressive.
"Robert's response was a great example of someone simply doing the right thing when it mattered most.
"We're grateful to have team members like him."
Team members and customers have expressed their admiration for Robert's actions.
Katarzyna Abdelmoaty, the venue manager at MERKUR Slots Shirley Southampton, said: "Robert made sure the customer was safe and comforted, and he stayed completely in control throughout.
"His actions reassured not just the customer, but everyone in the venue.
"We're incredibly proud of him."
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Reflecting on his actions, Robert said: "I just wanted to make sure she was OK.
"I saw she was in distress and knew it was important to stay calm and keep her safe until help arrived.
"I'm glad I could be there when it mattered."
MERKUR is now considering Robert's nomination for possible national recognition at its annual employee awards, which celebrate the achievements of exceptional team members from across the UK.
