Latest news with #MaestroPMS
Hospitality Net
24-06-2025
- Business
- Hospitality Net
Maestro All-In-One PMS Celebrates Standout Presence, Product Buzz at HITEC Indy
MARKHAM, Ontario – Maestro PMS is reflecting on a highly successful showing at HITEC Indy last week. As a Platinum Sponsor of North America's largest hospitality technology event, the company made a bold impression with a high-energy booth, enthusiastic crowds, and the exclusive unveiling of new innovations. Maestro, the leader in All-In-One cloud-hosted, private cloud, and on-premises property-management systems for independent hotels and luxury resorts, drew strong interest — particularly for its deep integration capabilities and comprehensive feature set. A preview of its upcoming Maestro Touch interface also caught attendees' attention, offering a glimpse of what's to come. There was an incredible energy around our booth this year, said Maestro President Tim Major. It was meaningful to connect face-to-face with so many of our clients, partners, and industry friends. Seeing firsthand how our technology is impacting operators—and hearing how excited they are about what's coming next—was both humbling and inspiring. Maestro Touch Steals the Spotlight Maestro Touch, the upcoming tablet-optimized user interface, generated considerable buzz from attendees looking for greater mobility and ease of use. The next-generation interface delivers a modern, intuitive, and touch-optimized experience to the Maestro PMS platform and is currently in the late stages of pilot testing with select properties. Maestro Touch represents the future of front desk operations, said Lisa Jane 'LJ' Wheaton, Senior Product Strategist. It's sleek, simple, and modern—built with today's mobile-first workforce in mind. Seeing how it resonated with operators from all types of properties tells us we're delivering something that truly meets the moment. Enhanced Features, Smarter Integrations, and a Stronger Spa Offering A major highlight for many attendees was discovering the full scope of Maestro's platform. Many were surprised to learn how many tools are offered in one cohesive system. With more than 800 integrations, Maestro provides independent operators with unmatched flexibility to connect their preferred tools. The company also showcased significant upgrades to its Front Desk, Sales & Catering, and Spa Management modules, as well as enhanced capabilities within GuestXMS, its two-way guest/staff messaging platform, now with WhatsApp integration. HITEC attendees were also keen to see Maestro's expanded partnership with Silverware, which enables seamless integration between the PMS and POS platforms—delivering real-time connectivity across reservations, dining, gift card management, loyalty programs, VIPs, SGIs, guest preferences and more. It was truly special to share the booth with the Maestro team this year, said Thomas Small, Global Enterprise Sales Director, at Silverware. Our partnership is built on mutual respect and a shared vision for the independent hospitality sector. Operators are demanding more cohesive, personalized, and data-driven guest journeys—and together, we were able to demonstrate just that. People were blown away by the Maestro/Silverware integration and how we are generating more revenue, streamlining workflows, maximizing staff efficiencies, and greatly enhancing the modern guest experience. A Glimpse Into the Future of Hospitality Tech The Maestro team engaged in countless conversations on the show floor that provided valuable insights into the future of hotel technology. Key themes included personalization, guest mobility, data security, and staff enablement. These priorities are reflected in Maestro's 2025 product roadmap and ongoing development efforts that include rollout of its seamless payment experience to Canada this year; adjustment of its internal client document management processes; and integration with Feedback has also led to expanding features and functions, such as automated deposit requests and enhancing responses to no-shows and cancellations. HITEC is more than a tradeshow; it's a litmus test for where the industry is headed, added Major. Our team came away energized, informed, and more aligned than ever on what operators need most—tools that are intuitive, flexible, and deeply integrated across every guest touchpoint. At Maestro, we are uniquely positioned to help support independent operators with a strong foundation backed by our powerful booking engine and chat concierge. Our features are growing more expansive every day. The Road Ahead As part of the Fullsteam family of software and payments companies, Maestro remains laser-focused on growth and innovation. With Tim Major at the helm and Warren Dehan continuing to serve in a strategic advisory capacity, the company is well positioned to continue delivering best-in-class solutions that help operators thrive in a fast-changing landscape. For more information or to schedule a personalized demo, visit About Maestro Maestro is the preferred cloud hosted or on-premises All-In-One Web PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups. Maestro's PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including touchless and mobile apps to increase engagement, drive direct bookings, centralize operations; all while enabling a unified & seamless guest journey from booking to checkout and everything in between. For over 45 years Maestro's Diamond Plus Service has provided unparalleled 24/7 support and education services to keep hospitality groups thriving and productive. Click here for more information on Maestro PMS. Click here to get your free PMS Buying guide. Barb Worcester
Hospitality Net
10-06-2025
- Business
- Hospitality Net
Maestro to Showcase Full Suite of All-In-One PMS Innovations at HITEC Indianapolis
MARKHAM, Ontario —Maestro PMS will showcase the latest enhancements to its industry-defining property-management system in Booth #2411 at HITEC North America 2025, to be held June 16 to 19 at the Indiana Convention Center in Indianapolis. As a platinum sponsor of the premier technology event, Maestro will display its full selection of offerings, including its popular Guest Experience Management System (GuestXMS), in-demand embedded payments solution MezzoPay with unique integration to Silverware POS, newly enhanced Spa Management module, and the much-anticipated Maestro Touch — a powerful new feature of Maestro PMS designed to revolutionize the front desk user experience. Attendees can also preview powerful updates to the Front Desk and Sales & Catering systems, designed to boost operational speed, improve data visibility, and simplify complex workflows for staff. Maestro PMS is constantly innovating, and we are eager to showcase our latest feature set at HITEC Indy. Maestro's impactful technology is helping independent hotel operators take greater control of their operations while enhancing both guest and staff experiences. The tools we will demonstrate and display are enabling hoteliers to thrive and remain competitive as modern travelers' demands continue to evolve. We invite all attendees to experience the most reliable, flexible, and secure PMS on the market. Lisa Jane 'LJ' Wheaton, Maestro Senior Product Strategist Maestro PMS was designed from the ground up to help new hires and longtime hospitality veterans deliver world-class experiences without being sidetracked by technology. The platform continues to grow due to a constant stream of free updates and expansive training tools. The following system updates and new capabilities will be on display in Booth #2411: Enhanced Two-Way Guest & Staff Messaging Maestro's messaging platform, GuestXMS, is enabling staff and guests to communicate effortlessly through two-way SMS messaging built into Maestro PMS. Today, the award-winning service has expanded to include WhatsApp Integration. Maestro users can now communicate with guests without limits or collecting unnecessary international messaging fees. WhatsApp expands communication across a property, even if its location limits access to mobile networks. Unique POS Integration with Silverware Maestro is proud to continue strengthening its strategic partnership with Silverware through a unique and seamless POS integration. This advanced integration enables direct connectivity between guest reservations and table bookings, allowing users to book, view, or cancel dining reservations directly within the Maestro Property Management System (PMS). Key guest information — including gift card balances, loyalty status, health requirements, and special requests — is shared in real time across both platforms, enhancing the overall guest experience. Together, Maestro and Silverware empower independent hoteliers to deliver a level of service and sophistication that rivals branded hospitality operators, particularly at critical guest touchpoints in the buying journey. Expanded Spa Management & Single Guest Itinerary Capabilities Maestro's spa management module recently updated its user interface to improve usability and consistency while expanding its feature set to help guests choose a service that will define their stay. Leveraging GuestXMS-enabled spa notifications. The Wait Is Almost Over: Preview Maestro Touch at HITEC The much-anticipated Maestro Touch is now in pilot with select clients and nearing its official debut. This next-generation interface brings a modern, streamlined, and touch-friendly design to the Maestro PMS platform — built to enhance usability with mobile devices and deliver a more intuitive user experience. Since first announcing the next-generation interface, Maestro has continued to refine and enhance the experience using insights gathered through live pilot testing. HITEC attendees will get an exclusive sneak peek at the latest version, so stop by the booth to see how Maestro Touch is reshaping the way operators interact with their PMS. Enhanced Front Desk Efficiency New front desk features are streamlining operations and improving guest personalization. Teams can now upload documents directly to guests, groups, and client profiles. Additional enhancements include advance deposit options by rate type, and improved tools for managing rates and resort fees. 'Maestro clients can access options to SMS appointment confirmations, pre-arrival reminders and (when staying on property) the Single Guest Itinerary of all scheduled appointments and activities,' Wheaton said. 'This is designed to ensure that guests never miss an appointment." For more information on Maestro, visit HITEC Booth #2411, or visit Click here to book a meeting to speak with our team at HITEC. About Maestro Maestro is the preferred cloud hosted or on-premises All-In-One Web PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups. Maestro's PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including touchless and mobile apps to increase engagement, drive direct bookings, centralize operations; all while enabling a unified & seamless guest journey from booking to checkout and everything in between. For over 45 years Maestro's Diamond Plus Service has provided unparalleled 24/7 support and education services to keep hospitality groups thriving and productive. Click here for more information on Maestro PMS. Click here to get your free PMS Buying guide. Barb Worcester
Hospitality Net
29-05-2025
- Business
- Hospitality Net
Maestro PMS Unveils Enhanced Spa Module Upgrades at HITEC North America, Offering Game-Changing Wellness Tools for Independent Hotels
MARKHAM, Ontario — Maestro PMS, the preferred web browser-based cloud and on-premises all-in-one PMS solution for independent hotels, luxury resorts, vacation rentals, and multi-property groups, is set to unveil an upgraded Spa Module at HITEC North America in Indianapolis. Join us at Booth #2411 from June 16–19 at the Indiana Convention Center for an exclusive look at the new functionality designed to simplify day-to-day operations, reduce no-shows, boost revenue, and deliver exceptional guest satisfaction. 'We designed this upgrade with direct input from spa professionals who use the all-in-one Maestro PMS every day,' said Lisa Jane Wheaton, Maestro PMS Senior Product Strategist. 'Our goal is to help properties elevate the wellness experience for guests while simplifying day-to-day operations for staff. HITEC is the perfect stage to showcase what's next in spa and hospitality technology.' With a growing demand for personalized wellness experiences and operational efficiency, Maestro's enhanced Spa Module features new tools for improved payment processing, guest communication, and staff management — all designed to support spa and facilities operations with ease and flexibility. The upgraded Spa Module introduces powerful new features, including: Reduced No-Shows, Increased Revenue Security Properties can now configure rules for pre-authorizing credit cards specifically for day spa and activities guests. Properties can now configure rules for pre-authorizing credit cards specifically for day spa and activities guests. Flexible Advance Deposit Policies Customize advance deposit rules based on treatment type, activity, stay date, or payment tier. This offers operators precise control over financial commitments and guest accountability. Customize advance deposit rules based on treatment type, activity, stay date, or payment tier. This offers operators precise control over financial commitments and guest accountability. Frictionless Guest Communication Guests can now receive their Spa or Activities folio via email at check-out, promoting a paperless experience while adding convenience. Guests can now receive their Spa or Activities folio via email at check-out, promoting a paperless experience while adding convenience. Smarter Staff Scheduling with Color-Coded Therapist Breaks Therapists' break times can now be colour-coded for better scheduling clarity, helping balance workloads and streamline appointment management. Therapists' break times can now be colour-coded for better scheduling clarity, helping balance workloads and streamline appointment management. Enhanced Messaging with GuestXMS Maestro's integrated communication platform has been expanded to offer: SMS/email confirmation, cancellation and modification notices for spa bookings Pre-arrival appointment reminders sent via SMS or email at customizable intervals Full guest itinerary via SMS when spa treatments are linked to a room reservation Maestro's integrated communication platform has been expanded to offer: 'These enhancements are a result of direct feedback from our users in the spa and wellness space,' Wheaton said. 'From improved control over payments and deposits to elevate guest communication and smarter staff scheduling, these upgrades make every touchpoint more efficient and enjoyable for both guests and operators alike.' Maestro invites all HITEC Indy attendees to Booth #2411 for an exclusive look at the upgraded Spa Module and fully integrated PMS suite. Experience live demonstrations showcasing how Maestro empowers properties to elevate guest experiences while simplifying daily operations. To schedule a demo in advance or learn more, visit or email [email protected]. Click here to book a meeting to speak with our team at HITEC. About Maestro PMS Maestro is the preferred Web Browser based cloud and on-premises all-in-one PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups. Maestro's embedded payments system offers a PCI-compliant and EMV-ready enterprise system with 20+ integrated modules on a single database. This includes mobile and contact-free apps designed to enhance profitability, encourage direct bookings, centralize operations, and empower operators to engage guests in a personalized and secure manner. Maestro's Support Service further enhances the experience, providing unmatched 24/7 North American-based live support and education services. Barb Worcester
