Latest news with #MitelCX
Business Wire
23-06-2025
- Business
- Business Wire
Mitel Emerges from Financial Restructuring, Significantly Reducing Debt and Poised to Drive Hybrid UC Leadership
OTTAWA, Ontario--(BUSINESS WIRE)--Mitel Networks Corporation, (together with certain affiliates, 'Mitel' or 'the Company'), a global leader in business communications, today announced that it has successfully completed its financial restructuring to position the business for sustainable, long-term success. As a result, Mitel has a significantly stronger balance sheet and capital structure, well-positioned to optimize its global operations and drive profitable and efficient growth. Through this process, the Company has reduced its debt by approximately $1.15B, reduced annual cash interest payments by approximately $135M, and raised approximately $125M of new funding in aggregate to support its go-forward operations. These improvements enhance Mitel's financial flexibility and better enable the Company to execute its strategic priorities while continuing to meet customers' needs. This concludes the final phase of Mitel's proactive efforts to right-size its capital structure and accelerate its strategy as a market leader. With a fortified balance sheet and 92% of organizations prioritizing hybrid*, Mitel's strategy is focused on delivering hybrid innovation and AI capabilities that meet the rising enterprise demand. Serving more than 70 million users in over 100 countries, Mitel will continue to drive innovation that delivers everyday value to customers as they maximize the value of existing investments, adopt emerging technologies like AI, and address specialized requirements in the most demanding industries and geographies through a hybrid communications strategy. 'Today marks a fresh start for Mitel,' said Tarun Loomba, President and Chief Executive Officer of Mitel. 'With the weight of legacy debt lifted, we are focused on accelerating our hybrid communications leadership. We have a portfolio designed to provide enterprise customers with secure, reliable, and modern communications solutions, and a strong financial position that will take us well into the future. We are excited to continue expanding workforce communications experiences and enhancements to vertical solutions for frontline workers, Mitel CX, and our jointly developed hybrid solution with Zoom throughout the year. We appreciate the continued trust of our employees, customers, partners, and vendors throughout this process and look forward to continuing to lead the way in unified hybrid communications for years to come.' 'As we completed this process swiftly and decisively, the business maintained momentum that is reflected in a strong year-over-year Q1 performance,' said Janine Yetter, Mitel Chief Financial Officer. 'Our Q1 results remained consistent with notable year-over-year growth in Germany and solid gains in UC and contact center revenue. Our healthier balance sheet is now appropriately aligned to an organization of our size, and our Q1 performance positions us well to accelerate the execution of our strategic plan with a continued focus on delivering flexible, secure, and mission-critical hybrid communications solutions.' Mitel User Group Board President Cas Rangel shared, 'Today marks a new chapter for Mitel, and with it, a renewed sense of optimism for the future of telecommunications. Emerging from restructuring is never a simple journey—but it's a clear signal of strength, focus, and forward momentum. I believe customers can expect a stronger, more agile, and more responsive partner that's better positioned to innovate, support, and deliver lasting value.' Additional resources about Mitel's financial restructuring can be accessed by visiting the Company's restructuring website at *According to About Mitel Mitel is a global leader in business communications, providing businesses with advanced communication, collaboration, and contact center solutions. With more than 70 million users across over 100 countries, Mitel empowers organizations to connect, communicate, and collaborate seamlessly, with the flexibility and choice they need to thrive, both now and for the future. Through proven experience and innovative solutions, Mitel delivers communications without compromise. For more information, go to and follow us on LinkedIn and X @Mitel. Mitel is the registered trademark of Mitel Networks Corporation. All other trademarks are the property of their respective owners.
Yahoo
19-06-2025
- Business
- Yahoo
Mitel CX Named "Overall Customer Support Solution of the Year" In 2025 RemoteTech Breakthrough Awards Program
Annual awards program recognizes breakthrough innovation in the global remote technology industry OTTAWA, Ontario, June 19, 2025--(BUSINESS WIRE)--Mitel, a global leader in business communications, today announced that Mitel CX has been selected as "Overall Customer Support Solution of the Year" in the 6th annual RemoteTech Breakthrough Awards program conducted by RemoteTech Breakthrough, a leading independent market intelligence organization that evaluates and recognizes standout technology companies, products and services empowering remote work and distributed teams around the globe. Mitel CX is an all-in-one AI-assisted customer experience management platform that extends customer engagement capabilities to all employees throughout an organization, from the frontlines to the back-office. The solution provides a hybrid approach capable of being deployed as a hosted solution, on-premise, or as Contact-Center-as-a-Service (CCaaS), no matter where employees are working. Leveraging GenAI-powered virtual agents, Mitel CX can intelligently automate up to 90% of customer responses and deliver 24/7 problem resolution. It also optimizes the customer and agent experience through GenAI-infused analytics and insights derived from interaction recordings while automating the quality management and speech analytics functions. Built on Mitel's Common Communications Framework, Mitel CX's AI-assisted omnichannel user interface boosts employee engagement and optimizes first-contact resolution. "We're thrilled to receive this award from RemoteTech Breakthrough. Contact center agents, whether in-office or at home, should collaborate seamlessly with back-office workers, rather than operate as a separate silo," said Martin Bitzinger, Senior Vice President, Product Management at Mitel. "Mitel CX orchestrates personalized experiences for enterprises across every customer interaction for superior results. We designed it specifically to provide all employees with an integrated omni-channel user experience that includes presence, messaging, and collaboration tools, regardless of where they work." The mission of the annual RemoteTech Breakthrough Awards program is to conduct the industry's most comprehensive analysis and evaluation of the world's most innovative companies, solutions, and products in the remote technology industry today. This year's program attracted thousands of nominations from over 15 countries worldwide. "Mitel CX is a complete customer and employee engagement platform. For today's businesses to thrive, customer experience must move beyond the contact center to ensure high-quality and personalized engagements between employees and customers, regardless of their location or preferred channel. However, most communication platforms consist of outdated systems that hinder agility, cost reduction, and innovation," said Bryan Vaughn, Managing Director of RemoteTech Breakthrough Awards. "Mitel CX simplifies this transition and minimizes the frustration of integrating point solutions from multiple vendors. By combining CCaaS with on-premise technologies, Mitel CX is perfect for enterprises requiring secure, controlled communications with world-class CX applications for a best-of-all-worlds scenario." Related Materials Blog: The Path to Modernizing Customer Engagement in Financial Services Blog: Smarter Communication, Better Care: The Administrative Value of Mitel CX on Contact Center Efficiency Press Release: Mitel Announces General Availability of Mitel CX, Bringing its AI-Powered Customer Experience Platform to Enterprises Worldwide About Mitel Mitel is a global leader in business communications, providing businesses with advanced communication, collaboration, and contact center solutions. With more than 70 million users across over 100 countries, Mitel empowers organizations to connect, communicate, and collaborate seamlessly, with the flexibility and choice they need to thrive, both now and for the future. Through proven experience and innovative solutions, Mitel delivers communications without compromise. For more information, go to and follow us on LinkedIn and X @Mitel. About RemoteTech Breakthrough Part of Tech Breakthrough, a leading market intelligence and recognition platform for global technology innovation and leadership, the RemoteTech Breakthrough Awards program is devoted to honoring excellence in technologies, services, companies and products that empower remote work and distributed teams around the globe. The RemoteTech Breakthrough Awards program provides a forum for public recognition around the achievements of technology companies and solutions in categories including messaging & communication, project management, virtual events, team collaboration, virtual offices, collaborative design and more. For more information visit View source version on Contacts Media Contact:Trevor Kerr, PR Manager, North Americapr@ Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Business Wire
19-06-2025
- Business
- Business Wire
Mitel CX Named 'Overall Customer Support Solution of the Year' In 2025 RemoteTech Breakthrough Awards Program
OTTAWA, Ontario--(BUSINESS WIRE)-- Mitel, a global leader in business communications, today announced that Mitel CX has been selected as 'Overall Customer Support Solution of the Year' in the 6 th annual RemoteTech Breakthrough Awards program conducted by RemoteTech Breakthrough, a leading independent market intelligence organization that evaluates and recognizes standout technology companies, products and services empowering remote work and distributed teams around the globe. Mitel CX is an all-in-one AI-assisted customer experience management platform that extends customer engagement capabilities to all employees throughout an organization, from the frontlines to the back-office. The solution provides a hybrid approach capable of being deployed as a hosted solution, on-premise, or as Contact-Center-as-a-Service (CCaaS), no matter where employees are working. Leveraging GenAI-powered virtual agents, Mitel CX can intelligently automate up to 90% of customer responses and deliver 24/7 problem resolution. It also optimizes the customer and agent experience through GenAI-infused analytics and insights derived from interaction recordings while automating the quality management and speech analytics functions. Built on Mitel's Common Communications Framework, Mitel CX's AI-assisted omnichannel user interface boosts employee engagement and optimizes first-contact resolution. 'We're thrilled to receive this award from RemoteTech Breakthrough. Contact center agents, whether in-office or at home, should collaborate seamlessly with back-office workers, rather than operate as a separate silo,' said Martin Bitzinger, Senior Vice President, Product Management at Mitel. 'Mitel CX orchestrates personalized experiences for enterprises across every customer interaction for superior results. We designed it specifically to provide all employees with an integrated omni-channel user experience that includes presence, messaging, and collaboration tools, regardless of where they work.' The mission of the annual RemoteTech Breakthrough Awards program is to conduct the industry's most comprehensive analysis and evaluation of the world's most innovative companies, solutions, and products in the remote technology industry today. This year's program attracted thousands of nominations from over 15 countries worldwide. 'Mitel CX is a complete customer and employee engagement platform. For today's businesses to thrive, customer experience must move beyond the contact center to ensure high-quality and personalized engagements between employees and customers, regardless of their location or preferred channel. However, most communication platforms consist of outdated systems that hinder agility, cost reduction, and innovation,' said Bryan Vaughn, Managing Director of RemoteTech Breakthrough Awards. 'Mitel CX simplifies this transition and minimizes the frustration of integrating point solutions from multiple vendors. By combining CCaaS with on-premise technologies, Mitel CX is perfect for enterprises requiring secure, controlled communications with world-class CX applications for a best-of-all-worlds scenario.' About Mitel Mitel is a global leader in business communications, providing businesses with advanced communication, collaboration, and contact center solutions. With more than 70 million users across over 100 countries, Mitel empowers organizations to connect, communicate, and collaborate seamlessly, with the flexibility and choice they need to thrive, both now and for the future. Through proven experience and innovative solutions, Mitel delivers communications without compromise. For more information, go to and follow us on LinkedIn and X @Mitel. About RemoteTech Breakthrough Part of Tech Breakthrough, a leading market intelligence and recognition platform for global technology innovation and leadership, the RemoteTech Breakthrough Awards program is devoted to honoring excellence in technologies, services, companies and products that empower remote work and distributed teams around the globe. The RemoteTech Breakthrough Awards program provides a forum for public recognition around the achievements of technology companies and solutions in categories including messaging & communication, project management, virtual events, team collaboration, virtual offices, collaborative design and more. For more information visit
