Latest news with #MohdShuhaily
The Sun
3 days ago
- The Sun
No sabotage: e‑gate glitch delays 380,000 foreign travellers
PETALING JAYA: The Border Control and Protection Agency has ruled out sabotage or cyberattacks as the cause of the recent disruption to the automated gate (e-gate) system, which led to significant delays for foreign travellers at key national entry points. Its director-general Datuk Seri Mohd Shuhaily Mohd Zain said the issue, which occurred last Friday and Saturday, was due to a technical fault in the Malaysian Immigration System (MyIMMS), linked to an international enforcement agency. 'The system failure slowed down cross-verification of visitor records, resulting in long queues and severe congestion. We deeply regret the incident,' he said during a press conference at KL International Airport (KLIA) Terminal 1 yesterday. He confirmed that about 380,000 travellers were affected over the two-day period, with the worst congestion reported at the Sultan Iskandar CIQ Complex in Johor. 'A full investigation is ongoing, but so far we've found no evidence of sabotage or cyberattack. I prefer not to speculate further to avoid causing unnecessary public concern.' The affected e-gate systems – located at the Sultan Iskandar CIQ Complex, Sultan Abu Bakar CIQ Complex and KLIA terminals 1 and 2 – were gradually restored by Saturday night. Mohd Shuhaily clarified that while the agency oversees frontline border enforcement, the infrastructure and maintenance of the system fall under the Immigration Department's responsibility. He stressed that both agencies had worked closely to resolve the issue. 'We've been in constant communication with the Immigration Department to respond to challenges on the ground,' he said, adding that measures would be taken to prevent similar disruptions in future. Earlier reports indicated that a data integration error within MyIMMS had hindered the verification process, triggering congestion at several major checkpoints, including KLIA, the Sultan Iskandar CIQ Complex and the Sultan Abu Bakar CIQ Complex. The agency confirmed that Malaysian passport holders were unaffected and that swift action was taken in coordination with the Immigration Department to mitigate the impact.
The Sun
3 days ago
- The Sun
No sabotage in e-gate system failure: Border control agency chief
PETALING JAYA: The Border Control and Protection Agency has ruled out sabotage or cyberattacks as the cause of the recent disruption to the automated gate (e-gate) system, which led to significant delays for foreign travellers at key national entry points. Its director-general Datuk Seri Mohd Shuhaily Mohd Zain said the issue, which occurred last Friday and Saturday, was due to a technical fault in the Malaysian Immigration System (MyIMMS), linked to an international enforcement agency. 'The system failure slowed down cross-verification of visitor records, resulting in long queues and severe congestion. We deeply regret the incident,' he said during a press conference at KL International Airport (KLIA) Terminal 1 yesterday. He confirmed that about 380,000 travellers were affected over the two-day period, with the worst congestion reported at the Sultan Iskandar CIQ Complex in Johor. 'A full investigation is ongoing, but so far we've found no evidence of sabotage or cyberattack. I prefer not to speculate further to avoid causing unnecessary public concern.' The affected e-gate systems – located at the Sultan Iskandar CIQ Complex, Sultan Abu Bakar CIQ Complex and KLIA terminals 1 and 2 – were gradually restored by Saturday night. Mohd Shuhaily clarified that while the agency oversees frontline border enforcement, the infrastructure and maintenance of the system fall under the Immigration Department's responsibility. He stressed that both agencies had worked closely to resolve the issue. 'We've been in constant communication with the Immigration Department to respond to challenges on the ground,' he said, adding that measures would be taken to prevent similar disruptions in future. Earlier reports indicated that a data integration error within MyIMMS had hindered the verification process, triggering congestion at several major checkpoints, including KLIA, the Sultan Iskandar CIQ Complex and the Sultan Abu Bakar CIQ Complex. The agency confirmed that Malaysian passport holders were unaffected and that swift action was taken in coordination with the Immigration Department to mitigate the impact.
Borneo Post
3 days ago
- Borneo Post
Disruption of autogate system
The automatic gate system disruption was reported to have occurred last Friday and persisted until yesterday evening. – Bernama photo SEPANG (July 20): No signs of sabotage or cyberattack have been detected as the cause of the disruption of the automatic gate system for foreign visitors, said Malaysian Border Control and Protection Agency (AKPS) director-general Datuk Seri Mohd Shuhaily Mohd Zain. He said the issue is believed to have stemmed from a disruption in data integration between the Malaysian Immigration System (MyIMMs) and the security database of an international enforcement agency, which in turn, slowed down the cross-checking process. 'So far, we have not detected any indication of a cyberattack. Let us carry out a thorough investigation to determine the actual cause,' he told a press conference at the Kuala Lumpur International Airport (KLIA) Terminal 1 today. Mohd Shuhaily said all automatic gate systems for foreign visitors that were previously affected were now fully operational. He apologised for any inconvenience caused by the disruption of the system and assured the public that steps are being taken to prevent a recurrence. The automatic gate system disruption was reported to have occurred last Friday and persisted until yesterday evening. As a result, congestion and long queues were observed at several key entry points, including KLIA Terminals 1 and 2, as well as the Customs, Immigration and Quarantine (CIQ) Complex at Bangunan Sultan Iskandar (BSI) and Kompleks Sultan Abu Bakar (KSAB) in Johor. In response, the AKPS implemented mitigation measures to ease the flow of visitors, which included activating all manual counters and deploying additional personnel at the affected checkpoints. Meanwhile, a survey by Bernama at the Sultan Iskandar Building (BSI) Customs, Immigration and Quarantine Complex (CIQ) in Johor found that entry and exit traffic was moving smoothly today, with no signs of congestion, unlike the previous day due to a disruption to two e-gate systems that began on Friday. Johor Public Works, Transport, Infrastructure and Communications Committee chairman Mohamad Fazli Mohamad Salleh, when contacted, confirmed that the e-gate systems were fully restored as of 10 pm yesterday. Meanwhile, Singaporean Narziah Shakor, 55, shared her experience, saying the disruption had caused significant inconvenience for many travellers, some of whom were left standing in long queues for hours. Narziah, who lives in Bedok, said her son had advised her not to travel to Johor yesterday due to widespread reports of severe congestion, which left many stranded for over three hours. 'Alhamdulillah, everything is back to normal today, and the process is smooth. But yesterday was quite bad…many people had to stand for three to four hours,' said the Singapore-based civil servant. – Bernama
The Sun
4 days ago
- The Sun
Autogate system disruption at KLIA not due to cyberattack
SEPANG: No signs of sabotage or cyberattack were detected following the disruption of the automatic gate system for foreign visitors, according to Malaysian Border Control and Protection Agency (AKPS) director-general Datuk Seri Mohd Shuhaily Mohd Zain. He explained that the issue likely stemmed from a disruption in data integration between the Malaysian Immigration System (MyIMMs) and the security database of an international enforcement agency, slowing down cross-checking procedures. 'So far, we have not detected any indication of a cyberattack. Let us carry out a thorough investigation to determine the actual cause,' he said during a press conference at Kuala Lumpur International Airport (KLIA) Terminal 1. Mohd Shuhaily confirmed that all affected autogates for foreign visitors are now fully operational. He apologised for the inconvenience caused and assured the public that preventive measures are being taken to avoid future disruptions. The system malfunction, which began last Friday and lasted until yesterday evening, caused congestion at major entry points, including KLIA Terminals 1 and 2, as well as the Customs, Immigration, and Quarantine (CIQ) Complexes at Bangunan Sultan Iskandar (BSI) and Kompleks Sultan Abu Bakar (KSAB) in Johor. To manage the situation, AKPS activated all manual counters and deployed additional personnel to ease visitor flow. - Bernama
CNA
4 days ago
- CNA
Malaysia says autogates ‘100%' restored after 2-day glitch, no indication of sabotage
SINGAPORE: The autogate breakdown affecting foreign travellers at Malaysia's major immigration checkpoints since Jul 18 has been fully restored, its Border Control and Protection Agency (AKPS) chief said on Sunday (Jul 20). Mohd Shuhaily Mohd Zain added that there is no indication of sabotage yet, even as investigations into the recent breakdown are ongoing. 'At this point, we do not see any indication of sabotage. For now, I do not wish to make any assumptions that could worsen the situation,' he was quoted as saying by the New Straits Times. 'Let us do our work and determine what actually happened.' Shuhaily added that the 'system glitch' was due to connectivity issues between the MyIMMS system and the international security system it is linked to, which then caused delays and long queues. The Star reported Shuhaily as saying that the two-day breakdown affected over 380,000 travellers at Johor Bahru's Bangunan Sultan Iskandar Customs, Immigration and Quarantine Complex (BSI CIQ). "As we speak, everything is already up and running - 100 per cent. We deeply regret that this incident occurred,' he was quoted as saying by The Star at a press conference at the Kuala Lumpur International Airport Terminal One. The Star had earlier reported that tens of thousands of foreigners were affected, involving more than 200 autogates across the country. Kuala Lumpur International Airport Terminals One and Two, as well as Johor Bahru's BSI CIQ at the Causeway and the Sultan Abu Bakar CIQ at the Second Link were among the entry points affected. However, Malaysian passport holders were able to use the autogates with no issues. Affected travellers then shared photos of the long queues at both land checkpoints with Singapore on social media. The border agency then said that the autogate service has partially resumed since 6pm on Saturday. Separately, Johor's Chief Minister Onn Hafiz Ghazi lashed out over the matter on Saturday, and urged the federal authorities to act immediately to prevent a recurrence of the system disruption at Johor's land checkpoints. 'Such weaknesses not only inconvenience the public but may also tarnish the image of the state and nation, especially as this is one of the busiest entry points in the region' he wrote in a post on Facebook, referring to Johor Bahru's BSI CIQ. Since Jun 1 last year, visitors from 63 countries and regions have been able to use Malaysia's autogate facilities for immigration clearance. These include travellers from Singapore, Japan and Australia. There are currently 1,568 automatic passport scanning machines at Malaysia's checkpoints, according to the Malay Mail. Previously, hundreds of travellers were stranded for several hours last December after the autogate and QR code scanning system at the BSI suffered a malfunction.
