Latest news with #Morrisons'
Western Telegraph
7 days ago
- Western Telegraph
Horrified couple find live maggots in their Morrisons lunch
A hungry couple were horrified to discover live maggots wriggling in their cheesy lunch - only for Morrisons to offer an 'insulting £3 compensation'. (Image: Kennedy News and Media) Recruitment firm consultant Cato, was "disgusted" by the discovery and immediately binned the £3 purchase. The 54-year-old said she then contacted Morrisons' live chat service to inform them of the "gross" find - but was "insulted" to be offered just a £3 voucher for her bug troubles. The couple have vowed never to buy their Brie from the supermarket chain again. Cato, from Taunton, Somerset, said: "Sean stopped in the Morrisons Daily garage to grab some lunch for the day. "We've never really shopped there before, we have Brie once in a while as a little treat. "Sean said 'your lunch is ready and by the way I don't think we'll have [the Brie]'. "I opened the Brie and thought 'what the heck? That is disgusting'. I stuck the brie in the bin but kept the wrapping. "It must've been left out, it can't have been left properly in the fridge. Someone must've left it on the shelf and perhaps it's been left out. "It's gross. I thought we should really let them know that that's not on. We could've easily eaten it. "It wasn't anything to do with the brand, it was how it was kept outside the fridge." Cato contacted Morrisons via their live chat service on Facebook to inform them of the issue, but was shocked when the retailer simply offered the couple a £3 refund. Cato said: "I contacted Morrisons on Facebook message, asked what to do and said it's dangerous for other people. "It was clear after numerous messages that I was talking to a bot. They offered a £3 voucher but I don't think it's about the money. "I do feel like I've tried contacting them a couple of times. But I feel like they couldn't be bothered to take it seriously. "The £3 refund was a bit of an insult. I just thought it was stupid really. I thought they would've taken it a bit more seriously. "We won't be buying Brie from there again." Recommended reading A Morrisons spokesman said: "We have been in regular contact with the customer to apologise for the delay while our franchise partner carried out its investigation. "We are now confident this was an isolated incident but have been back in touch with the customer this week to offer them a further gesture of goodwill." Président Cheese have been contacted for a comment.
South Wales Argus
13-07-2025
- South Wales Argus
Horrified couple find live maggots in their Morrisons lunch
A hungry couple were horrified to discover live maggots wriggling in their cheesy lunch - only for Morrisons to offer an 'insulting £3 compensation'. (Image: Kennedy News and Media) Recruitment firm consultant Cato, was "disgusted" by the discovery and immediately binned the £3 purchase. The 54-year-old said she then contacted Morrisons' live chat service to inform them of the "gross" find - but was "insulted" to be offered just a £3 voucher for her bug troubles. The couple have vowed never to buy their Brie from the supermarket chain again. Cato, from Taunton, Somerset, said: "Sean stopped in the Morrisons Daily garage to grab some lunch for the day. "We've never really shopped there before, we have Brie once in a while as a little treat. "Sean said 'your lunch is ready and by the way I don't think we'll have [the Brie]'. "I opened the Brie and thought 'what the heck? That is disgusting'. I stuck the brie in the bin but kept the wrapping. "It must've been left out, it can't have been left properly in the fridge. Someone must've left it on the shelf and perhaps it's been left out. "It's gross. I thought we should really let them know that that's not on. We could've easily eaten it. "It wasn't anything to do with the brand, it was how it was kept outside the fridge." Cato contacted Morrisons via their live chat service on Facebook to inform them of the issue, but was shocked when the retailer simply offered the couple a £3 refund. Cato said: "I contacted Morrisons on Facebook message, asked what to do and said it's dangerous for other people. "It was clear after numerous messages that I was talking to a bot. They offered a £3 voucher but I don't think it's about the money. "I do feel like I've tried contacting them a couple of times. But I feel like they couldn't be bothered to take it seriously. "The £3 refund was a bit of an insult. I just thought it was stupid really. I thought they would've taken it a bit more seriously. "We won't be buying Brie from there again." Recommended reading A Morrisons spokesman said: "We have been in regular contact with the customer to apologise for the delay while our franchise partner carried out its investigation. "We are now confident this was an isolated incident but have been back in touch with the customer this week to offer them a further gesture of goodwill." Président Cheese have been contacted for a comment.
Glasgow Times
12-07-2025
- Glasgow Times
Horrified couple find live maggots in their Morrisons lunch
A hungry couple were horrified to discover live maggots wriggling in their cheesy lunch - only for Morrisons to offer an 'insulting £3 compensation'. (Image: Kennedy News and Media) Recruitment firm consultant Cato, was "disgusted" by the discovery and immediately binned the £3 purchase. The 54-year-old said she then contacted Morrisons' live chat service to inform them of the "gross" find - but was "insulted" to be offered just a £3 voucher for her bug troubles. The couple have vowed never to buy their Brie from the supermarket chain again. Cato, from Taunton, Somerset, said: "Sean stopped in the Morrisons Daily garage to grab some lunch for the day. "We've never really shopped there before, we have Brie once in a while as a little treat. "Sean said 'your lunch is ready and by the way I don't think we'll have [the Brie]'. "I opened the Brie and thought 'what the heck? That is disgusting'. I stuck the brie in the bin but kept the wrapping. "It must've been left out, it can't have been left properly in the fridge. Someone must've left it on the shelf and perhaps it's been left out. "It's gross. I thought we should really let them know that that's not on. We could've easily eaten it. "It wasn't anything to do with the brand, it was how it was kept outside the fridge." Cato contacted Morrisons via their live chat service on Facebook to inform them of the issue, but was shocked when the retailer simply offered the couple a £3 refund. Cato said: "I contacted Morrisons on Facebook message, asked what to do and said it's dangerous for other people. "It was clear after numerous messages that I was talking to a bot. They offered a £3 voucher but I don't think it's about the money. "I do feel like I've tried contacting them a couple of times. But I feel like they couldn't be bothered to take it seriously. "The £3 refund was a bit of an insult. I just thought it was stupid really. I thought they would've taken it a bit more seriously. "We won't be buying Brie from there again." Recommended reading A Morrisons spokesman said: "We have been in regular contact with the customer to apologise for the delay while our franchise partner carried out its investigation. "We are now confident this was an isolated incident but have been back in touch with the customer this week to offer them a further gesture of goodwill." Président Cheese have been contacted for a comment.
Powys County Times
12-07-2025
- Powys County Times
Horrified couple find live maggots in their Morrisons lunch
A hungry couple were horrified to discover live maggots wriggling in their cheesy lunch - only for Morrisons to offer an "insulting £3 compensation". Cato and Sean Cooper had purchased Président French Brie from a Morrisons Daily in Taunton West, Somerset, to have for their lunch on May 14th. But as Sean went to prepare the couple's lunch he discovered maggots wriggling and burrowing in their soft cheese. Stomach-churning footage shows more than 16 of the parasitic bugs writhing around what was supposed to be their lunch. Recruitment firm consultant Cato, was "disgusted" by the discovery and immediately binned the £3 purchase. The 54-year-old said she then contacted Morrisons' live chat service to inform them of the "gross" find - but was "insulted" to be offered just a £3 voucher for her bug troubles. The couple have vowed never to buy their Brie from the supermarket chain again. Cato, from Taunton, Somerset, said: "Sean stopped in the Morrisons Daily garage to grab some lunch for the day. "We've never really shopped there before, we have Brie once in a while as a little treat. "Sean said 'your lunch is ready and by the way I don't think we'll have [the Brie]'. "I opened the Brie and thought 'what the heck? That is disgusting'. I stuck the brie in the bin but kept the wrapping. "It must've been left out, it can't have been left properly in the fridge. Someone must've left it on the shelf and perhaps it's been left out. "It's gross. I thought we should really let them know that that's not on. We could've easily eaten it. "It wasn't anything to do with the brand, it was how it was kept outside the fridge." Cato contacted Morrisons via their live chat service on Facebook to inform them of the issue, but was shocked when the retailer simply offered the couple a £3 refund. Cato said: "I contacted Morrisons on Facebook message, asked what to do and said it's dangerous for other people. "It was clear after numerous messages that I was talking to a bot. They offered a £3 voucher but I don't think it's about the money. "I do feel like I've tried contacting them a couple of times. But I feel like they couldn't be bothered to take it seriously. "The £3 refund was a bit of an insult. I just thought it was stupid really. I thought they would've taken it a bit more seriously. "We won't be buying Brie from there again."
Yahoo
09-07-2025
- Business
- Yahoo
Morrisons boosts store navigation with AI-powered product finder
UK supermarket chain Morrisons has introduced a new Product Finder feature in its mobile app to improve the shopping experience for its customers. The tool, developed using Gemini AI models on Google Cloud's platforms such as BigQuery and Cloud Run, enables shoppers to swiftly find products within stores, even during busy times. During the Easter 2025 period, the product finder registered 50,000 uses per day. Customers can enter a product name into the app and promptly receive details about the item's aisle and specific location in the store - particularly beneficial when stores temporarily change their layouts. Morrisons chief data officer Peter Laflin stated: "Having all our data in BigQuery has allowed Morrisons to create new solutions for customers that wouldn't have been possible before. The app uses Cloud Run to process search terms entered by customers. Gemini AI models analyse these terms and match them with Morrisons' detailed product codes. These codes are then queried against BigQuery, which contains extensive data on product availability and location across all Morrisons supermarkets. The resulting information is quickly communicated back to users. Commenting on the technology implementation, Google Cloud UK and Ireland and Sub-Saharan Africa vice-president Mauren Costello stated: "This is about removing friction from the shopping journey. "By combining the power of Google Cloud's data platform with the reasoning capabilities of Gemini, Morrisons can now directly answer a customer's most immediate need — 'where is this item?' — in a simple and intuitive way." Morrisons operates 500 supermarkets and 1,600 Morrisons Daily stores nationwide and offers an online delivery service that reaches more than 97% of UK postcodes. In June 2025, the supermarket chain disclosed a 3.9% increase in like-for-like sales for the second quarter (ended 27 April 2025) with total sales up 4.2% to £3.9bn ($5.2bn). "Morrisons boosts store navigation with AI-powered product finder" was originally created and published by Retail Insight Network, a GlobalData owned brand. The information on this site has been included in good faith for general informational purposes only. It is not intended to amount to advice on which you should rely, and we give no representation, warranty or guarantee, whether express or implied as to its accuracy or completeness. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
