Latest news with #MuleSoft
Channel Post MEA
a day ago
- Business
- Channel Post MEA
NTT DATA Announces New Service for Salesforce's Agentforce
Following the unveiling of NTT DATA's Smart AI Agent Ecosystem , a transformative enterprise-grade framework for agentic solutions, NTT DATA has announced a new service offering for Salesforce's Agentforce that will help clients accelerate the adoption of autonomous AI agents to work alongside humans. The service will be delivered through an 'EPAS' model – Evangelize, Pilot, Adopt and Scale – and will work in harmony with NTT DATA's existing data and cloud offerings, including Agentic AI Services for Hyperscaler AI Technologies . Evangelize : NTT DATA will help evangelize the use of Agentforce, identify use cases and build return on investment proposals for adopting Agentforce. NTT DATA will leverage its domain-specific leadership, digital workforce expertise, and repository of hundreds of agentic AI use cases and roadmap, classified by industry, to align with what works best in each client ecosystem. : NTT DATA will help evangelize the use of Agentforce, identify use cases and build return on investment proposals for adopting Agentforce. NTT DATA will leverage its domain-specific leadership, digital workforce expertise, and repository of hundreds of agentic AI use cases and roadmap, classified by industry, to align with what works best in each client ecosystem. Pilot : NTT DATA will support a client's initial deployment and build the first use case as a proof-of-concept implementation of Agentforce. NTT DATA will advise on opportunities to add the power of complementary end-to-end AI agent ecosystem capabilities. : NTT DATA will support a client's initial deployment and build the first use case as a proof-of-concept implementation of Agentforce. NTT DATA will advise on opportunities to add the power of complementary end-to-end AI agent ecosystem capabilities. Adopt and Scale : Once the value of Agentforce is realized, NTT DATA will build a product-oriented delivery model to support scaling and adoption of Agentforce. NTT DATA will also reuse its extensive repository of Agentforce use cases to help its client get a head start on adoption. With the NTT DATA offering for Agentforce, clients can experience the benefits of robust solution architecture and services delivery capabilities, along with the opportunity to integrate with MuleSoft and Data Cloud. This multi-faceted advantage is rooted in NTT DATA's award-winning expertise in both integration and data unification platforms, providing clients with the comprehensive and tested scale required for global enterprises. Megan Piccininni, SVP and Global Salesforce Practice Leader, NTT DATA , commented, 'With our new service for Agentforce, our partnership with Salesforce underscores the transformative potential of agentic AI. Central to this innovation is the coordination and orchestration of multiple intelligent agents, which are essential for achieving comprehensive end-to-end automation across various platforms. Our Smart AI Agent Ecosystem, expert advisory services, depth of AI, data, and cloud talent, position NTT DATA as unique in this space with Salesforce. NTT DATA has been part of Salesforce's Agentforce Partner Network since its inception, and we are committed to deliver client success leveraging Agentforce.' Agentforce is a digital labor platform for enterprises to augment teams with trusted autonomous AI agents in the flow of work. With Salesforce's AgentExchange , a leading AI agent ecosystem for enterprises, clients have access to hundreds of ready-to-use actions, topics, and templates built by partners, and will have access to pre-validated Model Context Protocol (MCP) servers, that have passed rigorous security reviews to quickly create and deploy their digital workforce of AI agents. NTT DATA's new service for Agentforce is adaptable to different use cases. Clients will be able to benefit from agentic AI and see tangible outcomes across industries. The top use case for NTT DATA's service for Agentforce is focused on Customer Service and Experience. Application Management Services Agentification includes deployment of utility agents that interact seamlessly with various observability and service management ecosystems. includes deployment of utility agents that interact seamlessly with various observability and service management ecosystems. The service for Agentforce enables Agentic Business Process as a Service across different domains such as Life Insurance-as-a-Service and Contact Center-as-a-Service. across different domains such as Life Insurance-as-a-Service and Contact Center-as-a-Service. In Health and Life Sciences , AI agents can help transform patient management and improve patient outcomes. , AI agents can help transform patient management and improve patient outcomes. Real Estate and Vendor Management task automation, such as technical support, helps address changes and vendor management operations, reducing support tickets and manual process time. task automation, such as technical support, helps address changes and vendor management operations, reducing support tickets and manual process time. Seller Community applications streamline deal validation and sales intake, reducing deal approval time. applications streamline deal validation and sales intake, reducing deal approval time. Marketing Community use cases include automating email credit management and accelerating marketing email delivery, achieving faster email processing. use cases include automating email credit management and accelerating marketing email delivery, achieving faster email processing. Faster Time-to-Hire outcomes from optimized recruitment processes with Agentforce. outcomes from optimized recruitment processes with Agentforce. Governance and Security Control offer centralized management of security and reuse, ensuring consistency and control across all deployed agents. Digital labor is already here, delivering a meaningful competitive advantage for organizations that embed it effectively across departments. To truly scale this potential, businesses need clear insight into agent deployment, how agents enhance human productivity, and secure tool usage. Salesforce's latest Agentforce release provides an enterprise-grade platform to manage human-AI collaboration, connect agents to tools via open standards, and rapidly deploy industry-ready agents with the trust, scale, and performance enterprises demand. Agentforce expands digital labor across the enterprise with new industry-specific actions to provide industry readiness out of the box that delivers a fast path to value from AI agents. NTT DATA plays a crucial role in driving an agent economy with leadership scale and expertise and guiding clients in their agentic maturity , from task automations to interoperable agents, while helping to ensure responsible innovation and global governance. Megan Piccininni further added, 'In our role as an Outsourcing Service Provider (OSP), our competence to deploy the new service for Agentforce across industries differentiates us from the rest. By merging our competencies in Salesforce, Application Management Services, Business Process Services, Data and AI Services, Cloud and Security Services, and next-generation technologies, we deliver multi-faceted benefits to our clients. This integrated approach allows us to take ownership, manage, and operate within a business outcome-focused framework.' 'Organizations need a new labor model that unlocks the full potential of humans with AI at work. NTT DATA is a critical partner for identifying and developing specific use cases with our joint customers across industries, helping to ensure tailored and effective AI solutions for scaling digital labor,' said Phil Samenuk, SVP of Global Alliances & Channels and Outsourcing Service Providers, Salesforce. 'With Agentforce constantly evolving and expanding, NTT DATA's new service demonstrates the company's commitment to empowering customers to deliver success with Agentforce.'
Techday NZ
25-06-2025
- Business
- Techday NZ
NTT DATA launches EPAS service to boost Salesforce Agentforce AI
NTT DATA has introduced a new service for Salesforce's Agentforce, aimed at supporting client adoption of autonomous AI agents to work alongside human teams. The newly announced service follows the earlier launch of NTT DATA's Smart AI Agent Ecosystem, which provides a framework for deploying agentic solutions at enterprise scale. This service for Agentforce will be offered through an "EPAS" model—Evangelize, Pilot, Adopt, and Scale—designed to assist clients in every stage of agentic AI implementation and integration. Four-stage approach The "EPAS" approach begins with Evangelize, in which NTT DATA helps organisations identify relevant use cases for Agentforce and develops return on investment proposals tailored to individual client needs. The company relies on its industry-specific experience and a repository of use cases to align with the client's operational environment and strategic objectives. During the Pilot phase, NTT DATA supports the client's initial implementation of Agentforce, including building the first proof-of-concept use case. The company also advises on the potential benefits of incorporating additional AI agent ecosystem components. As clients transition to the Adopt and Scale phases, NTT DATA moves to a product-oriented delivery model to facilitate the widespread deployment of Agentforce solutions. The company's extensive library of use cases further streamlines this process, providing clients with pre-developed scenarios for rapid integration. Integration options The service enables integration with tools such as MuleSoft and Data Cloud, taking advantage of NTT DATA's expertise in integration and data unification. The company highlights the importance of offering a robust architecture and service delivery capabilities to support the requirements of global enterprises. "With our new service for Agentforce, our partnership with Salesforce underscores the transformative potential of agentic AI. Central to this innovation is the coordination and orchestration of multiple intelligent agents, which are essential for achieving comprehensive end-to-end automation across various platforms. Our Smart AI Agent Ecosystem, expert advisory services, depth of AI, data, and cloud talent, position NTT DATA as unique in this space with Salesforce. NTT DATA has been part of Salesforce's Agentforce Partner Network since its inception, and we are committed to deliver client success leveraging Agentforce," said Megan Piccininni, SVP and Global Salesforce Practice Leader at NTT DATA. Agentforce platform and use cases Salesforce's Agentforce is described as a digital labour platform that enables enterprises to augment their teams with autonomous AI agents directly integrated into their work processes. Through AgentExchange, organisations can access hundreds of pre-built actions, topics, and templates. The platform also offers pre-validated Model Context Protocol (MCP) servers that have met stringent security standards for rapid deployment of digital AI workforces. NTT DATA's Agentforce service is positioned as adaptable to various industry requirements and aims to provide business outcomes in sectors ranging from customer service to health and life sciences. Key use cases include Customer Service and Experience, management of observability and service operations, agentic business process outsourcing in domains such as Life Insurance and Contact Centres, patient management in healthcare, and task automation in real estate and vendor management. The company outlines additional applications, such as Seller Community platforms to reduce deal approval times, Marketing Community tools for automating marketing communications, and tools to speed up recruitment processes, among others. Centralised governance and security controls are highlighted as features to ensure consistency and management across AI agents deployed within an organisation. Scaling digital labour NTT DATA notes that digital labour is already providing a competitive advantage for organisations embedding the technology across their operations. Effective scaling, the company suggests, requires insight into agent deployment, productivity enhancements, and secure management of AI tools. According to Salesforce, Agentforce's latest release offers an enterprise platform for managing human-AI collaboration, connecting agents via open standards, and enabling rapid deployment of industry-ready agents with a focus on security and scalability. Salesforce has designed Agentforce to enable ready-to-use, industry-specific actions, aiming to provide measurable value for enterprise users. NTT DATA, with its industry reach and technical scale, plays a role in supporting clients' adoption of agentic models and guiding organisations in their evolution towards broader AI agent use while focusing on responsible innovation and governance. "In our role as an Outsourcing Service Provider (OSP), our competence to deploy the new service for Agentforce across industries differentiates us from the rest. By merging our competencies in Salesforce, Application Management Services, Business Process Services, Data and AI Services, Cloud and Security Services, and next-generation technologies, we deliver multi-faceted benefits to our clients. This integrated approach allows us to take ownership, manage, and operate within a business outcome-focused framework," added Megan Piccininni. "Organizations need a new labor model that unlocks the full potential of humans with AI at work. NTT DATA is a critical partner for identifying and developing specific use cases with our joint customers across industries, helping to ensure tailored and effective AI solutions for scaling digital labor. With Agentforce constantly evolving and expanding, NTT DATA's new service demonstrates the company's commitment to empowering customers to deliver success with Agentforce," said Phil Samenuk, SVP of Global Alliances & Channels and Outsourcing Service Providers, Salesforce.
Yahoo
29-05-2025
- Business
- Yahoo
Stifel Nicolaus Maintains Buy Rating on Salesforce (CRM)
On May 29, analyst J. Parker Lane of Stifel Nicolaus maintained a Buy rating on Salesforce, Inc. (NYSE:CRM) and kept a price target of $375.00. The rating update followed the company's fiscal Q1 2026 earnings report on May 28 and reflects the analyst's confidence in CRM's strategic positioning in the AI space and its considerable growth potential, driven by innovative solutions such as MuleSoft, Agentforce, Data Cloud, and Tableau. A customer service team in an office setting using the company's Customer 360 platform to communicate with customers. The analyst stated that management has also expressed confidence in the company's innovative technological capabilities, expecting them to bolster Salesforce, Inc.'s (NYSE:CRM) market presence and support revenue growth. The company's fiscal Q1 2026 results showed an 8% year-over-year growth in revenue which amounted to $9.8 billion. Its subscription and support revenue also increased by 8% year-over-year, reaching $9.3 billion. The analyst further commented that Salesforce, Inc.'s (NYSE:CRM) focus on adjusting compensation structures and expanding its go-to-market capabilities demonstrates a commitment to expediting growth while ensuring margin expansion. Although Salesforce, Inc.'s (NYSE:CRM) is in the early stages of monetizing its AI capabilities, the analyst expressed confidence in its potential to land multi-product deals. In addition, he stated that the company's traction in the mid-market segments and SMB points towards a promising outlook, supporting the Buy rating. While we acknowledge the potential of CRM as an investment, our conviction lies in the belief that some AI stocks hold greater promise for delivering higher returns and have limited downside risk. If you are looking for an AI stock that is more promising than CRM and that has 100x upside potential, check out our report about the . READ NEXT: and . Disclosure: None. Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Yahoo
29-05-2025
- Business
- Yahoo
Informatica (INFA) Rating in Focus After $8 Billion Salesforce Deal
We recently published a list of . In this article, we are going to take a look at where Informatica Inc. (NYSE:INFA) stands against other AI stocks that are on analyst's radar today. On May 27, RBC Capital's analyst Matthew Hedberg maintained their 'Sector Perform' rating on Informatica Inc. (NYSE:INFA) and raised its price target to $22.00 from the previous target of $19.00. Informatica is a leader in enterprise AI-powered cloud data management. Analyst Matthew Hedberg cited Friday's Bloomberg report of takeover interest by Salesforce (CRM), noting that Informatica could be an attractive asset given key fundamental drivers. This includes the ongoing growth in data, the ongoing cloud mix-shift, and potential GenAI tailwinds. A business executive in a modern office looking over reports detailing artificial intelligence. The very same day, the news of Salesforce and Informatica agreeing for the former to acquire the latter for approximately $8 billion in equity value was confirmed on the respective companies' newsrooms. The acquisition is expected to boost Salesforce's artificial intelligence capabilities and give access to Informatica's data management tools. 'Together, Salesforce and Informatica will create the most complete, agent-ready data platform in the industry. By uniting the power of Data Cloud, MuleSoft, and Tableau with Informatica's industry-leading, advanced data management capabilities, we will enable autonomous agents to deliver smarter, safer, and more scalable outcomes for every company, and significantly strengthen our position in the $150 billion-plus enterprise data market.' Overall, INFA ranks 10th on our list of AI stocks that are on analyst's radar today. While we acknowledge the potential of INFA as an investment, our conviction lies in the belief that some AI stocks hold greater promise for delivering higher returns and have limited downside risk. If you are looking for an AI stock that is more promising than INFA and that has 100x upside potential, check out our report about this cheapest AI stock. READ NEXT: 20 Best AI Stocks To Buy Now and 30 Best Stocks to Buy Now According to Billionaires. Disclosure: None. This article is originally published at Insider Monkey. Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Yahoo
28-05-2025
- Business
- Yahoo
Salesforce's AI Push Grows With Informatica: Time to Hold the Stock?
Salesforce, Inc. CRM has made another big move in its artificial intelligence (AI) journey by agreeing to buy data management company Informatica Inc. INFA for around $8 billion. The deal, announced as an all-cash transaction, aims to strengthen Salesforce's capabilities in data handling and AI integration. As Salesforce continues to position itself as a leader in enterprise AI, this deal, which is expected to close in early 2027, could play a key role. With this bold strategic step that could strengthen Salesforce's long-term value proposition, investors must be wondering if they should hold onto CRM stock now. Informatica is known for its powerful data tools, including data integration, governance, quality and metadata management. These capabilities will help Salesforce improve its AI platform, Agentforce, and its Data Cloud product. Salesforce says this deal will help build a solid data foundation for AI, especially autonomous AI agents, which need clear, trusted and well-managed data to function properly. Marc Benioff, CEO of Salesforce, said the acquisition will create the most complete data platform for AI in the industry. Combining Informatica's tools with Salesforce's software, including MuleSoft and Tableau, will help customers make better use of their data and AI solutions. From a product standpoint, the acquisition makes sense. Informatica brings features that Salesforce needs to support advanced AI capabilities. For example, AI agents will now be able to better understand the context, quality and origin of data. This helps ensure responsible and reliable AI-driven decisions. The enhanced capabilities will also help Salesforce's key competitors in the enterprise software space, including SAP SE SAP and Microsoft Corporation MSFT. Salesforce Inc. price-consensus-chart | Salesforce Inc. Quote Financially, the deal seems well-structured. It will be funded with Salesforce's cash and new debt. The company expects it to be accretive to non-GAAP earnings and free cash flow starting in the second year. In other words, while it's a large acquisition, Salesforce doesn't expect it to hurt profits or cash in the long run. Most importantly, the deal doesn't derail Salesforce's financial discipline. The company has been focused on improving margins and returning capital to shareholders. This acquisition fits within that broader strategy, aiming for long-term gains without losing its near-term focus. Moreover, the acquisition will give a fresh boost to Salesforce's top-line growth, which has been witnessing a decelerating trend over the past year. Revenue growth has decelerated from its historical double-digit pace to single-digit increases in recent quarters. This slowdown reflects cautious enterprise spending amid macroeconomic uncertainties and geopolitical issues. The Zacks Consensus Estimate for revenues indicates that this trend will persist, with mid-to-high single-digit growth expected for fiscal 2026 and 2027. The slowing growth trend has weighed on investor sentiment. Shares of the company have plunged 17.1% year to date (YTD), underperforming the Zacks Computer – Software industry, which has risen 4.3%. CRM stock has also underperformed other enterprise software companies, including SAP and Microsoft. YTD, shares of SAP and Microsoft have rallied 21.9% and 9.2%, respectively. Salesforce's acquisition of Informatica reinforces its long-term AI vision despite current stock pressures. The deal enhances data infrastructure, which is critical for AI growth. Though near-term revenue trends are soft, Informatica's acquisition positions Salesforce for stronger innovation and competitiveness. Considering the factors, it is prudent for investors to continue holding CRM stock and watch for future upside. Salesforce carries a Zacks Rank #3 (Hold) at present. You can see the complete list of today's Zacks #1 Rank (Strong Buy) stocks here. Want the latest recommendations from Zacks Investment Research? Today, you can download 7 Best Stocks for the Next 30 Days. Click to get this free report Microsoft Corporation (MSFT) : Free Stock Analysis Report Salesforce Inc. (CRM) : Free Stock Analysis Report SAP SE (SAP) : Free Stock Analysis Report Informatica Inc. (INFA) : Free Stock Analysis Report This article originally published on Zacks Investment Research ( Zacks Investment Research
