Latest news with #MumbaiDivisionofCentralRailway
Indian Express
4 days ago
- Indian Express
In 11 months, Central Railway resolves over 11,000 complaints, recovers Rs 4 crore in fines from AC coaches
The Mumbai Division of Central Railway has resolved 100 per cent of commuter complaints and recovered Rs 4.01 crore in fines from ticketless passengers travelling in AC coaches of local trains. According to officials, all 11,134 complaints received between May 2024 and June 2025 were resolved within two days — either on the spot or during follow-up checks. The AC Class Task Force, operational since May 25, 2024, was formed to curb irregular travel and respond swiftly to complaints via a 24×7 WhatsApp helpline (7208819987). During the 13-month period for which data is available, while the number of offenders caught stood at 1.22 lakh, the fines collected amounted to Rs 4.01 crore. While there are no comparable figures for the corresponding period in the previous year, as the task force was not operational before May 2024, the statement issued by the Central Railway does include a year-on-year comparison of complaint trends, showing a sharp decline in misuse. In June 2024, CR received an average of 79 complaints per day, with a peak of 228 on the busiest day. By June 2025, the average fell to 29 per day, with a peak of 103, indicating a substantial improvement in travel discipline. A CR official said the goal is now 'zero complaints' in AC coaches, which serve nearly 78,000 passengers daily through 80 AC local services. The suburban network runs 1,810 services overall, transporting over 3.9 million passengers each day. Passengers are encouraged to report irregularities via WhatsApp text. CR has also reiterated that the number is for messaging only and does not support voice calls. (The author, Naresh, is an intern with The Indian Express)
News18
01-06-2025
- News18
Passenger Narrowly Escapes Death While Boarding Train Due To Cop's Valiant Effort
Last Updated: A passenger narrowly escaped death after he slipped on platform as he attempted to board the train in Mumbai's Lokmanya Tilak Terminus. A vigilant watch and bravery of an RPF constable of the Central Railway saved the life of a passenger who slipped onto the corner of the platform while attempting to board a moving train at Lokmanya Tilak Terminus in Mumbai. The official's act was captured on CCTV. The heart-stopping incident took place on May 30, as DN LTT-Kochuveli Garib Rath Express (12201) was departing from Platform Number 4. In the video, the passenger was seen rushing to board the train after it was already in motion. The man slipped as he lost his balance and fell into the gap between the train and the platform. The constable, who was already on the platform, vigilant and active, pulled him back to safety and averted a major mishap. The personnel was identified as Shri Ram Narayan Singh, who works at the Mumbai Division of Central Railway. The railway officials later said that the passenger had revealed he was in a hurry due to a family emergency. Due to his state of distress, he was counselled and helped in his onward journey with safety. Narayan Singh was praised for his alertness, bravery, and strong sense of duty. His heroic actions earned him the title of 'Jeevan Rakshak", meaning life-saver. First Published:
