Latest news with #MyData
Zawya
17 hours ago
- Business
- Zawya
Google Cloud and Intelcia Partner to accelerate business transformation through unified data platform ‘MyData'
Google Cloud and Intelcia have entered into a strategic partnership to deploy MyData, a powerful, cloud-native data platform that is transforming how the company operates, measures, and innovates across all functions. MyData is Intelcia's enterprise-wide data platform, designed to transform data into a shared language across the group. Built on Google Cloud Platform (GCP) and powered by technologies like BigQuery and Looker, MyData standardizes strategic KPIs, ensures real-time data availability, and enables every team—from operations to HR and finance—to manage their activities with autonomy, accuracy, and impact. Through intuitive dashboards, Connected Sheets, and AI-powered tools such as ConverseQuery, MyData empowers both technical and non-technical users alike, bridging the gap between business and data. The platform supports a wide range of use cases, including SLA and churn monitoring, client reporting, workforce steering, and natural language access to analytics. 'With Google Cloud, we are building more than a data platform—we're creating a foundation for performance, innovation, and empowerment across the group,' said Amine Trabelsi, Chief Technology Officer at Intelcia. 'MyData gives our teams across HR, Finance, Operations, and beyond the ability to steer their activities with clarity, autonomy, and impact.' Supporting Business Agility at Scale Launched as a key pillar of Intelcia's digital transformation, MyData was developed to modernize the group's decision-making ecosystem by replacing outdated OLAP cubes with a modern, cloud-native architecture. The platform is anchored around four foundational pillars: Cloud-native architecture on GCP, enabling fast, scalable, and secure access to enterprise data; Progressive migration from legacy systems, using a 'cube-by-cube' approach to preserve business continuity; Embedded data governance, including unified KPI definitions, data quality controls, and lineage tracking; Adoption and training programs to democratize access to data through no-code tools like Connected Sheets and Looker. Value Delivered Across Five Strategic Dimensions Performance: MyData delivers near-instant response times and real-time dashboards. For example, the data freshness of Telephony performance indicators has improved by 30 minutes compared to the legacy cube, enabling quicker and more informed decision-making. Transversality: The platform supports both structured and unstructured data in all formats. It now processes the full historical depth of operational files—beyond the previous two-month limitation—including essential KPIs such as SLAs and churn rate. Simplicity: With intuitive, no-code interfaces designed for business users, MyData makes data accessible to all. Looker dashboards are now available directly via the web, without the need for VPN access, making adoption seamless across teams. Attractiveness: MyData's modern tech stack helps attract and retain top digital talent. The initiative has fostered stronger collaboration within data communities and serves as a key differentiator when recruiting profiles interested in cloud-native analytics environments. Innovation: The platform is built to support advanced analytics use cases through native integration with Google Cloud's AI and ML tools. One standout example is ConverseQuery, an AI chatbot developed by Intelcia and embedded within MyData, which has already generated over 11,600 automated responses—allowing users to access data using natural language, with no technical skills required. This initiative builds on the successful deployment of Google Workspace across Intelcia's 40,000+ employees and reinforces a long-term partnership aimed at building a connected, agile, and innovation-driven digital environment. 'At Google Cloud, we are proud to support Intelcia on their data transformation journey. MyData is a powerful example of what can be achieved when bold vision meets the right cloud technologies. Together, we've built a platform that empowers teams, breaks down silos, and puts data at the core of every decision. This initiative also builds on Intelcia's successful adoption of Google Workspace, powered by AI, which continues to enhance collaboration and productivity across their global teams.,' states Ichraq Oubrahem, Regional Cloud Leader-Google Cloud.
Korea Herald
01-07-2025
- Business
- Korea Herald
Toss sees 30% surge in foreign users in H1
Viva Republica, operator of mobile financial platform Toss, said its cumulative number of foreign users reached 460,000 as of the first half of this year, a 30 percent increase from 360,000 in the same period last year. The platform's foreign users now comprise only those residing in Korea, with Toss customers spanning 178 nationalities, including from the US, China and Vietnam. Vietnamese users recorded the highest growth rate among foreign user groups, surging 85 percent year-on-year, driven largely by positive word-of-mouth within Vietnamese expatriate communities. The company attributed the overall growth to initiatives aimed at improving accessibility for non-Korean users, such as more user-friendly identity verification processes, expanded English-language services and broader access to key financial features. Toss now offers foreign users the same widely available services to Korean users, including money transfers, check cards, MyData, Toss Pay, hospital bill reimbursements and app-based reward features. Following five months of beta testing that began in January, the company officially rolled out full English language support covering over 100 services across its app. 'We plan to expand multilingual support further in the third quarter to strengthen its position as a foreign financial platform,' said a Toss official.
Zawya
13-03-2025
- Business
- Zawya
Saudi: Absher carries out over 430mln e-transactions in 2024
RIYADH — The Ministry of Interior's electronic platform Absher has carried out more than 430 million electronic transactions for citizens, expatriates and visitors during the year 2024. The e-transactions were undertaken via Absher Individuals and Absher Business portals, the Saudi Press Agency reported. The Civil Status Agency, under the Ministry of Interior, carried out more than 31 million transactions, including 1,105,363 national ID validation verifications, 656,999 electronic national ID card renewals, 356,031 My Data service transactions, 301,745 family member identifications, 180,310 enhanced My Data service transactions, 118,370 lost national ID card replacements, 70,579 family records, and 41,128 damaged national ID card replacements. The General Directorate of Passports carried out more than 56 million operations. These included issuance of 33,371,269 exit and reentry visas; issuance and renewal of 3,599,884 residency permits (iqama); issuance and renewal of 1,253,361 Saudi passports and 351,218 passports for those under the age of 10 years; extension of 238,060 exit and reentry visas, in addition to carrying out 130,382 transfer of services and 103,851 final exit visa cancellations, issuance of 57,077 final exit visas during the probation period, and 16,914 authorizations to receive newly hired female workers. The Public Security has completed more than 35 million operations. These included 1,641,787 vehicle registration renewal service; 1,209,792 vehicle repair permit request service; renewal of 1,003,545 driver's license; issuance of 764,656 driving authorization request; 625,379 plate replacement service; 312,790 vehicle sale service; 204,846 operations in the service of scrapping neglected or damaged vehicles; 83,424 operations in firearm services, and 69,575 operations in the vehicle insurance validity service. Over the past year, the platform has completed 301,368,820 transactions through the digital wallet, 1,952,188 requests for document delivery by mail, 924,246 Absher reports, and 41,581 general fingerprint inquiries. Through the Absher Business platform, the number of operations carried out exceeded 26 million. These included the issuance of 12,784,007 internal and external authorizations; issuance and renewal of 4,078,987 residency permits; 2,599,923 traffic violation inquiries; issuance of 1,494,715 exit and reentry visas; adding 1,054,678 actual vehicle users; 809,898 operations in the customs card endorsement service; 588,651 operations in the service of transferring services; 469,498 operations to reserve the transfer of vehicle ownership; renewal of 454,288 driving licenses, extension of 313,577 exit and reentry visas; issuance of 273,342 certificates of no criminal record; 177,339 services of authorizing driving for visitors, and issuance of 169,858 vehicle repair permits for establishments. A total of 87,867 transactions were made in the resident report service; 80,309 transactions were made in the final exit visa cancellation service; 69,467 passport information updates; 42,039 profession change service; 38,372 air gun service; 36,379 vehicle information inquiries; 35,062 driver's license information inquiries; 34,293 exit and re-entry visa cancellation service, and 17,596 permits in the rock cutting materials permit issuance service. © Copyright 2022 The Saudi Gazette. All Rights Reserved. Provided by SyndiGate Media Inc. (
Saudi Gazette
12-03-2025
- Business
- Saudi Gazette
Absher carries out over 430 million e-transactions in 2024
Saudi Gazette report RIYADH — The Ministry of Interior's electronic platform Absher has carried out more than 430 million electronic transactions for citizens, expatriates and visitors during the year 2024. The e-transactions were undertaken via Absher Individuals and Absher Business portals, the Saudi Press Agency reported. The Civil Status Agency, under the Ministry of Interior, carried out more than 31 million transactions, including 1,105,363 national ID validation verifications, 656,999 electronic national ID card renewals, 356,031 My Data service transactions, 301,745 family member identifications, 180,310 enhanced My Data service transactions, 118,370 lost national ID card replacements, 70,579 family records, and 41,128 damaged national ID card replacements. The General Directorate of Passports carried out more than 56 million operations. These included issuance of 33,371,269 exit and reentry visas; issuance and renewal of 3,599,884 residency permits (iqama); issuance and renewal of 1,253,361 Saudi passports and 351,218 passports for those under the age of 10 years; extension of 238,060 exit and reentry visas, in addition to carrying out 130,382 transfer of services and 103,851 final exit visa cancellations, issuance of 57,077 final exit visas during the probation period, and 16,914 authorizations to receive newly hired female workers. The Public Security has completed more than 35 million operations. These included 1,641,787 vehicle registration renewal service; 1,209,792 vehicle repair permit request service; renewal of 1,003,545 driver's license; issuance of 764,656 driving authorization request; 625,379 plate replacement service; 312,790 vehicle sale service; 204,846 operations in the service of scrapping neglected or damaged vehicles; 83,424 operations in firearm services, and 69,575 operations in the vehicle insurance validity service. Over the past year, the platform has completed 301,368,820 transactions through the digital wallet, 1,952,188 requests for document delivery by mail, 924,246 Absher reports, and 41,581 general fingerprint inquiries. Through the Absher Business platform, the number of operations carried out exceeded 26 million. These included the issuance of 12,784,007 internal and external authorizations; issuance and renewal of 4,078,987 residency permits; 2,599,923 traffic violation inquiries; issuance of 1,494,715 exit and reentry visas; adding 1,054,678 actual vehicle users; 809,898 operations in the customs card endorsement service; 588,651 operations in the service of transferring services; 469,498 operations to reserve the transfer of vehicle ownership; renewal of 454,288 driving licenses, extension of 313,577 exit and reentry visas; issuance of 273,342 certificates of no criminal record; 177,339 services of authorizing driving for visitors, and issuance of 169,858 vehicle repair permits for establishments. A total of 87,867 transactions were made in the resident report service; 80,309 transactions were made in the final exit visa cancellation service; 69,467 passport information updates; 42,039 profession change service; 38,372 air gun service; 36,379 vehicle information inquiries; 35,062 driver's license information inquiries; 34,293 exit and re-entry visa cancellation service, and 17,596 permits in the rock cutting materials permit issuance service.
Associated Press
04-02-2025
- Business
- Associated Press
Press Ganey Unveils AI-Powered Innovations to Turn Insights into Action
Press Ganey, the leader in healthcare experience measurement, data analytics, and insights, today introduced new AI-powered solutions at its annual Human Experience Conference (HX25) in Orlando. Purpose-built for healthcare, these innovations enhance how organizations capture, analyze, and act on feedback, enabling leaders to anticipate challenges, take proactive action, and drive measurable improvements in safety, patient care, and workforce experience. 'AI is transforming how healthcare leaders drive impact—seamlessly integrating safety, workforce engagement, and patient experience into a more connected strategy,' said Patrick T. Ryan, CEO and Chairman of Press Ganey Forsta. 'Our new AI-powered solutions turn insight into action, equipping leaders with the intelligence to anticipate challenges and take proactive steps that drive better care, stronger teams, and improved outcomes for all.' 'AI is not just a tool—it's a fundamental shift in how we operate, make decisions, and deliver care,' said Darren Dworkin, President and Chief Operating Officer of Press Ganey. 'Across healthcare, we're seeing AI drive hyper-personalization, seamless omnichannel engagement, and real-time insights that enable proactive care. At Press Ganey, we're harnessing these trends to build AI solutions that don't just analyze data—they anticipate needs, surface meaningful connections, and empower healthcare leaders to take action at scale.' Transforming Healthcare with AI-Driven Insights These solutions, built on Press Ganey's HX Platform, are designed for precision, accuracy, and trust, leveraging the industry's largest integrated safety and experience dataset to deliver healthcare-specific insights that drive action. The solutions featured at the conference include: Dynamic Conversations – Real-Time Adaptive Surveying Dynamic Conversations adapts surveys in real time based on individual responses, eliminating complex question trees. Using natural language processing, it analyzes feedback instantly to select the most relevant follow-up, pulling from standardized questions or generating open-text prompts. For example, if a patient mentions scheduling issues, it can ask about appointment availability, wait times, or provider access. More than gathering insights, it triggers workflows, enabling organizations to act on feedback before issues impact outcomes. Chat with My Data – Conversational AI For Instant Answers Extracting insights from complex data shouldn't require analysts. Chat with My Data lets healthcare leaders ask plain-language questions and get instant insights. A hospital could ask, 'What are patients saying about teamwork?' and receive numeric scores, comments, and sentiment trends from patient and employee feedback. It also correlates insights, linking staff engagement to patient experience—helping leaders uncover root causes, prioritize actions, and drive meaningful improvements. Summary Widgets – Instant Insights at a Glance Healthcare leaders need fast, actionable insights from vast patient and employee feedback. AI-powered Summary Widgets distill unstructured data—patient comments, reviews, and survey responses—into clear, real-time insights. These widgets highlight trends in safety, teamwork, and access, eliminating manual reports. For example, leaders can instantly surface patient feedback on physician communication at their medical practices, enabling faster, targeted improvements. Summary Widgets turn data into action—instantly. Open Assist – AI-Powered Prompts for Open-Ended Responses While open-ended questions capture authentic feedback, responses are often too vague to be actionable. Open Assist analyzes context in real time, prompting respondents with specific follow-ups instead of generic requests for more detail. For example, if a patient writes 'the nurse was helpful,' Open Assist asks what specifically was helpful—ensuring organizations receive richer insights. With these AI-powered innovations, Press Ganey continues to lead the industry in transforming the healthcare experience—empowering organizations to turn insights into action and drive meaningful improvements for patients, members, and employees. About Press Ganey Press Ganey partners with healthcare providers and health plans to improve the experiences of their patients and workforce by marrying data with unparalleled technology and expertise. Our HX platform unites and enlivens disparate data, enabling clients to gather, analyze, visualize, and act on key insights to retain employees and ensure the care journey is accessible, safe, equitable, and patient-centered. We are the trusted partner to over 41,000 healthcare provider organizations globally and 85% of health plans in the United States. Press Ganey is a PG Forsta company. About PG Forsta PG Forsta is the leading provider of experience technology, data analytics, and insights that help companies better understand and serve their customers, employees, and stakeholders. PG Forsta powers the Human Experience (HX) Platform – a comprehensive experience and research technology platform that brings together CX (Customer Experience), Employee Experience (EX), Patient Experience (PX) and Market Research. It serves more than 43,000 clients globally across healthcare, financial services, hospitality, market research, professional services, retail, and technology. Public relations [email protected] SOURCE: Press Ganey Copyright Business Wire 2025. PUB: 02/04/2025 02:51 PM/DISC: 02/04/2025 02:52 PM
