Latest news with #NBN
Yahoo
a day ago
- Yahoo
‘Glaring' NBN issue exposed as Aussie left without internet: ‘Frustrating'
When I switched internet providers six months ago to take advantage of a better offer, I expected the process to be relatively straightforward. After activating the new connection, I hooked up my modem — only to find it was still connected to my old service. While calling my new provider to ask a few questions, my neighbour knocked on my door to tell me their internet had been disconnected. My neighbour and I share nearly identical addresses — think 25A and 25B Main Street. Both homes were built at the same time, and it turns out the NBN had somehow wired the houses backwards on the network. RELATED Telstra customers threaten to boycott after third price hike since August Top 10 superannuation funds revealed as Aussies receive 'double-digit' returns Compensation sought for millions of Qantas customers hit in major cyber data breach This was confirmed when my neighbour called to restore their service, and mine was cut off. As we had clearly identified the issue, you might imagine this would be a simple problem to fix. You would be wrong. At this stage, with both my neighbour and I disconnected from the NBN, we contacted our ISPs. My ISP, Superloop, said they could register the issue with the NBN and swap the addresses, but it was best to keep both connections offline while the request was processed. My neighbour called their ISP, who said they could not lodge an issue with the NBN unless he already had an active connection. After consulting, we decided to wait for Superloop to resolve the issue for both of us. Days passed. Despite repeated assurances from Superloop that they would return my calls and fix the problem, communication was one-way only. After more than a week without internet and several calls, my neighbour proposed a solution: why don't we get connected to the opposite addresses — the ones not matching our house numbers but actually connected to our homes — and then ask our ISPs to correct the addresses later? I called Superloop again to ask if we could do this and was told, 'No problem'. So, I cancelled my pending order and created a new one for my neighbour's address. This all worked quite well. I was connected to the NBN within about three hours, and it worked perfectly. Weeks later, hoping for closure, I contacted Superloop again to have my address corrected officially. Frustratingly, I was told I would have to close my account and start fresh by calling the sales team myself. Exasperated, I refused. A sympathetic representative promised a callback and personal oversight. Two months later, I had still not received that callback. At this point, I reached out to Superloop with some questions and began writing this article. That initiated a series of events which finally solved the issue, and encouraged the ISP to change their customer service process. Frustrating problem finally leads to a solution When I asked Superloop why they couldn't directly update incorrect addresses in the NBN registry without forcing customers to close and reopen accounts, they explained that the NBN Co, as the wholesaler, owns and manages the registry. This centralised system ensures all providers work from a single source of truth, but only NBN Co has the authority to make amendments. Address corrections require active services to be disconnected first, which complicates the process for customers caught in errors like mine. I also questioned why Superloop initially said it was fine to connect to the 'wrong' address and fix it later, only to change their stance when I went ahead. They acknowledged this was poor communication and said they've since introduced a governance forum with NBN's Connections Team to escalate and resolve such issues more swiftly. When asked why resolving a simple error involved calling multiple departments who refused to speak to each other, Superloop's Head of Process & Customer Experience, Grant Caldwell, replied: It shouldn't, is the simple answer. Since your experience, we've formed a 'Proactive Solutions Team'. Their objective is to identify customers in distress — that's a customer who calls multiple times with an issue. This team then takes on and owns that relationship until the issue is resolved, proactively calling and keeping the customer across the steps we're taking to avoid the frustration you experienced. This team was soon put to the test when I was referred to them. Resolution Expert Amila called me the same day and explained that he would guide me through the process of fixing the address. This involved sending photos of my NBN box (for the third time), closing my existing account and opening a new one (for the second time). But rather than having to call repeatedly, Amila promised to manage the entire process and call me back at each stage — and I'm happy to report he did. Within 10 days, my home was successfully switched over to the correct address, and the broadband service has remained solid and speedy since. For their swift action here, Superloop — and Amila in particular — are to be commended. But one 'glaring' issue remains As someone who regularly reports on customer service issues in the media, it's refreshing to see such proactive and effective support rather than the usual apologetic dismissal. Superloop emphasised their ongoing commitment to continuous improvement through regular internal forums and new tools designed to prevent these frustrations, reinforcing their focus on a 'customer first' culture and better service delivery moving forward. However, one glaring issue remains: if a customer has a problem with their NBN connection wiring, they cannot deal with NBN Co directly. Instead, they must sign up with an ISP using the wrong address, only to later close that account and open a new one to fix the problem. The solution is simple — allow customers direct communication with NBN Co for complex technical and administrative matters. Until then, many more frustrating calls lie ahead for consumers with issues and less obliging ISPs.
7NEWS
2 days ago
- Business
- 7NEWS
Faster, cheaper NBN plans launch early
This month, three Internet Service Providers (ISPs) launched brand new NBN plans that promise both speed and affordability. Tangerine, SpinTel and Exetel each introduced anNBN 500 plan exclusively for customers on either a FTTP (Fibre to the Premises) or a HFC (Hybrid Fibre Coaxial) connection type. But how do these plans compare to one other and others with similar speeds? And what can you expect to get if you sign up for one? Tangerine's new NBN 500 plan Customer favourite ISP, Tangerine, has a new NBN plan capable of reaching faster speeds than NBN 250 plans. At the time of writing, Tangerine's new 'Speedy Max' plan is the most affordable option around this speed tier. It boasts download speeds of 500Mbps and upload speeds of 50Mbps. The Speed Max plan is priced at $68.90 for the first six months, then the price increases to $88.90 per month. This offer ends December 31, 2025. Tangerine is also offering a high-speed trial for this plan. This means customers who sign up before September 14 2025 can expect faster speeds of 1000/50 until October 14 2025. After the trial ends, this plan will be reduced back to the advertised 500/50+ speeds. Tangerine customers are also treated to a number of bonuses, such as seven-day technical customer support and a $50 bonus when they refer a friend. SpinTel's new NBN 500 plan SpinTel's new 'Home Turbo' plan is a happy middle ground between its 'Fast' NBN 100 plan and its 'Turbofast' NBN 700 plans, and it's even cheaper than the NBN 100 plan by $2 per month. New customers can get this plan for $74 per month for the first six months then $84.95 per month thereafter. Customers on the Home turbo plan will receive download speeds of 500Mbps and upload speeds of 42Mbps at typical evening speeds. It comes with unlimited data, has no setup fee and allows customers to bring their own modem. Bundling a SpinTel NBN with a mobile SIM, will score you a discounted rate of just $18 per month with 23GB data. This is a saving of $3 per month. Exetel's new NBN 500 plan Exetel has waved goodbye to its catalogue of NBN plans and launched a 'one size fits all plan', sensibly named 'One Plan'. Priced at $80 per month, it offers download speeds up to 500Mbps and upload speeds up to 40Mbps with unlimited data. At the time of writing, there is no promo offer to go with this particular NBN plan but that's not a dealbreaker since this is fairly reasonably priced already for what you get. There is a caveat, however. In addition to doing away with multiple NBN plans, Exetel has also traded its 'five free speed boosts per month' in favour of 1,000Mbps speed boost for a price of $1 per day. Customers can however opt into its latest 'Hibernate' feature, which allows customers to voluntarily slow their speeds to 12/1Mbps with the click of a button via the Exetel app. This is great for people who travel often and won't be home to use their full bandwidth. Customers save $1 per day when hibernating their internet. Like Tangerine, Exetel also has a refer-a-friend program, but it will only save customers $1 off their bill per month. The friend will also receive $1 off per month for as long as both remain connected to the One Plan. If neither of these plans or providers spark your interest, here are some NBN plans capable of achieving similar speeds across a variety of other ISPs:
Tom's Guide
3 days ago
- Business
- Tom's Guide
Amaysim might be new to selling internet plans, but it's won me over with this neat NBN 100 deal
If being value-minded is your MO when it comes to your mobile plan, then you've probably heard of Amaysim. The telco is a budget-focused offshoot of Optus, and has long been known for offering inexpensive postpaid mobile plans. When it launched its NBN offerings late last year, however, Amaysim skimped on providing value, with its home internet options costing above average for most speed tiers. And if you asked me at the time of their debut, I wouldn't have recommended Amaysim's NBN plans, but the telco has since introduced fresh introductory rates that have me eating my own words. Slicing a modest AU$120 off, Amaysim's NBN 100 plan is discounted to just AU$70p/m for the first 6 months, before the price increases to AU$90p/m. Much like the best NBN 100 plans, Amaysim advertises maximum speeds of 100Mbps during the busy evening hours of 7pm to 11pm, and costs AU$23p/m less than the average for the tier — that's around AU$93p/m right now. The plan also comes with unlimited data and works on a no lock-in contract basis. You'll need to act fast to score this epic Amaysim deal — this AU$20p/m discount will expire on July 20, 2025. Amaysim | AU$70p/m (for 6 months, then AU$90p/m) Don't be fooled by this slightly more expensive introductory outlay — Amaysim's 100Mbps plan is a favourable midrange option, as it's still cheaper than the average of AU$93p/m for the tier. Do note, though, Amaysim only offers NBN services, so you'll need to supply your own modem for this plan. Total minimum cost: AU$70 | Total cost for first year: AU$960 | Yearly cost after discount: AU$1,080 When comparing pricing to competitors, Amaysim's offer costs the same as Mate's 100Mbps plan (AU$60p/m for 6 months, then AU$90p/m) in the long run, once the introductory price ends. However, you could pay as little as AU$80 per month if you bundle an Amaysim mobile plan with your NBN, reducing your ongoing bill by another AU$120. This would bring your ongoing yearly costs to just AU$960 — a.k.a. the cheapest ongoing rate for any NBN 100 plan. Amaysim's postpaid plans start from AU$10p/m for 15GB data. One thing of note is that Amaysim exclusively provides NBN services, so routers are strictly BYO, which isn't great if you're looking for an all-in-one NBN and modem package. But, if you've already got an NBN service (which you most likely do), then there's a very good chance that the modem you already have will work with this Amaysim plan. Alternatively, I do recommend this Amazon eero6+ router for AU$249.99 if you want to invest in something new. And, Amaysim does provide new customers with a satisfaction guarantee, where if you're unhappy with the service within the first 30 days, the telco will refund you for the month. So if you're keen on giving Amaysim NBN a go, there's no time like the present to switch and save. If you've got a real need for speed, you can check out Amaysim's other NBN plans here.
West Australian
10-07-2025
- Business
- West Australian
Final Stage 12 lots released at Broome's Waranyjarri Estate as strong demand for housing continues
Broome homebuyers have one last chance to secure land in the popular Waranyjarri Estate, with the final four lots in Stage 12 now up for grabs. The newly released residential lots range in size from 621sqm to 983sqm, offering generous space for families looking to build in one of Broome's fastest-growing areas. A separate 1323sqm group housing lot is also expected to be released later this year, providing even more housing options within the estate, which has been certified as both EnviroDevelopment and Waterwise — the only regional development in WA to hold both accreditations. Planning and Lands Minister John Carey said the rapid sales were a clear sign of strong demand in the region. 'This new release adds even more choice for home-buyers in Broome, with generous-sized lots ideal for families in the Kimberley,' Mr Carey said. 'The pace at which these lots have sold is remarkable — it's a clear sign of the strong appetite for well-located, sustainable land in Broome. 'Waranyjarri Estate continues to demonstrate how we can deliver sustainable communities that meet local demand and support long-term growth in regional Western Australia.' Kimberley MLA Divina D'Anna welcomed the new release, calling it an important step in meeting Broome's housing needs. 'It is great to see this Stage 12 land release and the continued progress of Waranyjarri Estate in response to the growing demand for sustainable residential land and housing in Broome,' Ms D'Anna said. 'Our Government continues to take a proactive approach to land supply, innovative housing options and community development and I am excited to see Waranyjarri Estate continue to expand to meet these needs.' Waranyjarri Estate is part of the broader Broome North master plan, which will eventually deliver up to 4800 homes for about 13,000 residents. Located just 2km from Cable Beach and close to future parks, shops and community spaces, the estate is seen as a key part of Broome's future. All homes are connected to the NBN via fibre to the home.
UPI
09-07-2025
- Entertainment
- UPI
Watch: Jennifer Aniston wants a say in 'Morning Show' Season 4
1 of 5 | Apple TV+ is teasing Season 4 of "The Morning Show." Photo courtesy of Apple TV+ July 9 (UPI) -- Apple TV+ is teasing Season 4 of The Morning Show, starring Reese Witherspoon and Jennifer Aniston and arriving on the streamer Sept. 17. The fourth chapter of the series takes place approximately two years after the events of Season 3, following the merger between UBA and NBN. The teaser that arrived Wednesday opens with Witherspoon's character, Bradley, saying, "We have to stay together on this," followed by Aniston's Alex adding, "I need to have a say in the future of this place. Viewers see Alex walking by a corporate building in a black dress, while elsewhere in the city, Bradley wears an all-black ensemble. "I need dirt," Mark Duplass' Chip says as his reflection appears in the building. "Something I can trade." According to an official synopsis, Season 4 finds the newsroom facing "newfound responsibility, hidden motives and the elusive nature of truth in a polarized America." Jon Hamm, Billy Crudup, Karen Pittman, Nicole Beharie, Nestor Carbonell, Greta Lee, Marion Cotillard, Jeremy Irons, Aaron Pierre, William Jackson Harper and Boyd Holbrook also star. Jennifer Aniston turns 56: a look back Left to right, "Friends" co-stars Lisa Kudrow, Courteney Cox and Jennifer Aniston arrive at the Fire & Ice Ball in Los Angeles on December 3, 1997. "Friends," a long-running sitcom, | License Photo
