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NTT DATA Announces New Industry-Ready Service for Salesforce's Agentforce
NTT DATA Announces New Industry-Ready Service for Salesforce's Agentforce

Yahoo

time2 days ago

  • Business
  • Yahoo

NTT DATA Announces New Industry-Ready Service for Salesforce's Agentforce

NTT DATA boosts Salesforce partnership with turn-key services, end-to-end expertise, and the Smart AI Agent™ Ecosystem to help clients navigate agentic transformation TOKYO & LONDON, June 25, 2025--(BUSINESS WIRE)--Following the unveiling of NTT DATA's Smart AI Agent™ Ecosystem, a transformative enterprise-grade framework for agentic solutions, NTT DATA today announced a new service offering for Salesforce's Agentforce that will help clients accelerate the adoption of autonomous AI agents to work alongside humans. The service will be delivered through an "EPAS" model – Evangelize, Pilot, Adopt and Scale – and will work in harmony with NTT DATA's existing data and cloud offerings, including Agentic AI Services for Hyperscaler AI Technologies. Evangelize: NTT DATA will help evangelize the use of Agentforce, identify use cases and build return on investment proposals for adopting Agentforce. NTT DATA will leverage its domain-specific leadership, digital workforce expertise, and repository of hundreds of agentic AI use cases and roadmap, classified by industry, to align with what works best in each client ecosystem. Pilot: NTT DATA will support a client's initial deployment and build the first use case as a proof-of-concept implementation of Agentforce. NTT DATA will advise on opportunities to add the power of complementary end-to-end AI agent ecosystem capabilities. Adopt and Scale: Once the value of Agentforce is realized, NTT DATA will build a product-oriented delivery model to support scaling and adoption of Agentforce. NTT DATA will also reuse its extensive repository of Agentforce use cases to help its client get a head start on adoption. With the NTT DATA offering for Agentforce, clients can experience the benefits of robust solution architecture and services delivery capabilities, along with the opportunity to integrate with MuleSoft and Data Cloud. This multi-faceted advantage is rooted in NTT DATA's award-winning expertise in both integration and data unification platforms, providing clients with the comprehensive and tested scale required for global enterprises. Megan Piccininni, SVP and Global Salesforce Practice Leader, NTT DATA, commented, "With our new service for Agentforce, our partnership with Salesforce underscores the transformative potential of agentic AI. Central to this innovation is the coordination and orchestration of multiple intelligent agents, which are essential for achieving comprehensive end-to-end automation across various platforms. Our Smart AI Agent Ecosystem, expert advisory services, depth of AI, data, and cloud talent, position NTT DATA as unique in this space with Salesforce. NTT DATA has been part of Salesforce's Agentforce Partner Network since its inception, and we are committed to deliver client success leveraging Agentforce." Agentforce is a digital labor platform for enterprises to augment teams with trusted autonomous AI agents in the flow of work. With Salesforce's AgentExchange, a leading AI agent ecosystem for enterprises, clients have access to hundreds of ready-to-use actions, topics, and templates built by partners, and will have access to pre-validated Model Context Protocol (MCP) servers, that have passed rigorous security reviews to quickly create and deploy their digital workforce of AI agents. NTT DATA's new service for Agentforce is adaptable to different use cases. Clients will be able to benefit from agentic AI and see tangible outcomes across industries. The top use case for NTT DATA's service for Agentforce is focused on Customer Service and Experience. Application Management Services Agentification includes deployment of utility agents that interact seamlessly with various observability and service management ecosystems. The service for Agentforce enables Agentic Business Process as a Service across different domains such as Life Insurance-as-a-Service and Contact Center-as-a-Service. In Health and Life Sciences, AI agents can help transform patient management and improve patient outcomes. Real Estate and Vendor Management task automation, such as technical support, helps address changes and vendor management operations, reducing support tickets and manual process time. Seller Community applications streamline deal validation and sales intake, reducing deal approval time. Marketing Community use cases include automating email credit management and accelerating marketing email delivery, achieving faster email processing. Faster Time-to-Hire outcomes from optimized recruitment processes with Agentforce. Governance and Security Control offer centralized management of security and reuse, ensuring consistency and control across all deployed agents. Digital labor is already here, delivering a meaningful competitive advantage for organizations that embed it effectively across departments. To truly scale this potential, businesses need clear insight into agent deployment, how agents enhance human productivity, and secure tool usage. Salesforce's latest Agentforce release provides an enterprise-grade platform to manage human-AI collaboration, connect agents to tools via open standards, and rapidly deploy industry-ready agents with the trust, scale, and performance enterprises demand. Agentforce expands digital labor across the enterprise with new industry-specific actions to provide industry readiness out of the box that delivers a fast path to value from AI agents. NTT DATA plays a crucial role in driving an agent economy with leadership scale and expertise and guiding clients in their agentic maturity, from task automations to interoperable agents, while helping to ensure responsible innovation and global governance. Megan Piccininni further added, "In our role as an Outsourcing Service Provider (OSP), our competence to deploy the new service for Agentforce across industries differentiates us from the rest. By merging our competencies in Salesforce, Application Management Services, Business Process Services, Data and AI Services, Cloud and Security Services, and next-generation technologies, we deliver multi-faceted benefits to our clients. This integrated approach allows us to take ownership, manage, and operate within a business outcome-focused framework." "Organizations need a new labor model that unlocks the full potential of humans with AI at work. NTT DATA is a critical partner for identifying and developing specific use cases with our joint customers across industries, helping to ensure tailored and effective AI solutions for scaling digital labor," said Phil Samenuk, SVP of Global Alliances & Channels and Outsourcing Service Providers, Salesforce. "With Agentforce constantly evolving and expanding, NTT DATA's new service demonstrates the company's commitment to empowering customers to deliver success with Agentforce." Additional Resources Follow NTT DATA on LinkedIn Follow Salesforce on LinkedIn and X Learn more about Salesforce's Agentforce Learn more about NTT DATA's Salesforce practice Salesforce, Agentforce and others are among the trademarks of Salesforce, Inc. About NTT DATANTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. As a Global Top Employer, we have experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at View source version on Contacts Media Contacts NTT DATA, NTT DATA Group CorporationGlobal Innovation HeadquartersGenerative AI Office / Morino, HassettGAO_Global_Marketing@

NTT DATA launches EPAS service to boost Salesforce Agentforce AI
NTT DATA launches EPAS service to boost Salesforce Agentforce AI

Techday NZ

time3 days ago

  • Business
  • Techday NZ

NTT DATA launches EPAS service to boost Salesforce Agentforce AI

NTT DATA has introduced a new service for Salesforce's Agentforce, aimed at supporting client adoption of autonomous AI agents to work alongside human teams. The newly announced service follows the earlier launch of NTT DATA's Smart AI Agent Ecosystem, which provides a framework for deploying agentic solutions at enterprise scale. This service for Agentforce will be offered through an "EPAS" model—Evangelize, Pilot, Adopt, and Scale—designed to assist clients in every stage of agentic AI implementation and integration. Four-stage approach The "EPAS" approach begins with Evangelize, in which NTT DATA helps organisations identify relevant use cases for Agentforce and develops return on investment proposals tailored to individual client needs. The company relies on its industry-specific experience and a repository of use cases to align with the client's operational environment and strategic objectives. During the Pilot phase, NTT DATA supports the client's initial implementation of Agentforce, including building the first proof-of-concept use case. The company also advises on the potential benefits of incorporating additional AI agent ecosystem components. As clients transition to the Adopt and Scale phases, NTT DATA moves to a product-oriented delivery model to facilitate the widespread deployment of Agentforce solutions. The company's extensive library of use cases further streamlines this process, providing clients with pre-developed scenarios for rapid integration. Integration options The service enables integration with tools such as MuleSoft and Data Cloud, taking advantage of NTT DATA's expertise in integration and data unification. The company highlights the importance of offering a robust architecture and service delivery capabilities to support the requirements of global enterprises. "With our new service for Agentforce, our partnership with Salesforce underscores the transformative potential of agentic AI. Central to this innovation is the coordination and orchestration of multiple intelligent agents, which are essential for achieving comprehensive end-to-end automation across various platforms. Our Smart AI Agent Ecosystem, expert advisory services, depth of AI, data, and cloud talent, position NTT DATA as unique in this space with Salesforce. NTT DATA has been part of Salesforce's Agentforce Partner Network since its inception, and we are committed to deliver client success leveraging Agentforce," said Megan Piccininni, SVP and Global Salesforce Practice Leader at NTT DATA. Agentforce platform and use cases Salesforce's Agentforce is described as a digital labour platform that enables enterprises to augment their teams with autonomous AI agents directly integrated into their work processes. Through AgentExchange, organisations can access hundreds of pre-built actions, topics, and templates. The platform also offers pre-validated Model Context Protocol (MCP) servers that have met stringent security standards for rapid deployment of digital AI workforces. NTT DATA's Agentforce service is positioned as adaptable to various industry requirements and aims to provide business outcomes in sectors ranging from customer service to health and life sciences. Key use cases include Customer Service and Experience, management of observability and service operations, agentic business process outsourcing in domains such as Life Insurance and Contact Centres, patient management in healthcare, and task automation in real estate and vendor management. The company outlines additional applications, such as Seller Community platforms to reduce deal approval times, Marketing Community tools for automating marketing communications, and tools to speed up recruitment processes, among others. Centralised governance and security controls are highlighted as features to ensure consistency and management across AI agents deployed within an organisation. Scaling digital labour NTT DATA notes that digital labour is already providing a competitive advantage for organisations embedding the technology across their operations. Effective scaling, the company suggests, requires insight into agent deployment, productivity enhancements, and secure management of AI tools. According to Salesforce, Agentforce's latest release offers an enterprise platform for managing human-AI collaboration, connecting agents via open standards, and enabling rapid deployment of industry-ready agents with a focus on security and scalability. Salesforce has designed Agentforce to enable ready-to-use, industry-specific actions, aiming to provide measurable value for enterprise users. NTT DATA, with its industry reach and technical scale, plays a role in supporting clients' adoption of agentic models and guiding organisations in their evolution towards broader AI agent use while focusing on responsible innovation and governance. "In our role as an Outsourcing Service Provider (OSP), our competence to deploy the new service for Agentforce across industries differentiates us from the rest. By merging our competencies in Salesforce, Application Management Services, Business Process Services, Data and AI Services, Cloud and Security Services, and next-generation technologies, we deliver multi-faceted benefits to our clients. This integrated approach allows us to take ownership, manage, and operate within a business outcome-focused framework," added Megan Piccininni. "Organizations need a new labor model that unlocks the full potential of humans with AI at work. NTT DATA is a critical partner for identifying and developing specific use cases with our joint customers across industries, helping to ensure tailored and effective AI solutions for scaling digital labor. With Agentforce constantly evolving and expanding, NTT DATA's new service demonstrates the company's commitment to empowering customers to deliver success with Agentforce," said Phil Samenuk, SVP of Global Alliances & Channels and Outsourcing Service Providers, Salesforce.

NTT DATA Announces New Industry-Ready Service for Salesforce's Agentforce
NTT DATA Announces New Industry-Ready Service for Salesforce's Agentforce

Business Wire

time3 days ago

  • Business
  • Business Wire

NTT DATA Announces New Industry-Ready Service for Salesforce's Agentforce

TOKYO & LONDON--(BUSINESS WIRE)--Following the unveiling of NTT DATA's Smart AI Agent™ Ecosystem, a transformative enterprise-grade framework for agentic solutions, NTT DATA today announced a new service offering for Salesforce's Agentforce that will help clients accelerate the adoption of autonomous AI agents to work alongside humans. The service will be delivered through an ' EPAS' model – Evangelize, Pilot, Adopt and Scale – and will work in harmony with NTT DATA's existing data and cloud offerings, including Agentic AI Services for Hyperscaler AI Technologies. Evangelize: NTT DATA will help evangelize the use of Agentforce, identify use cases and build return on investment proposals for adopting Agentforce. NTT DATA will leverage its domain-specific leadership, digital workforce expertise, and repository of hundreds of agentic AI use cases and roadmap, classified by industry, to align with what works best in each client ecosystem. Pilot: NTT DATA will support a client's initial deployment and build the first use case as a proof-of-concept implementation of Agentforce. NTT DATA will advise on opportunities to add the power of complementary end-to-end AI agent ecosystem capabilities. Adopt and Scale: Once the value of Agentforce is realized, NTT DATA will build a product-oriented delivery model to support scaling and adoption of Agentforce. NTT DATA will also reuse its extensive repository of Agentforce use cases to help its client get a head start on adoption. With the NTT DATA offering for Agentforce, clients can experience the benefits of robust solution architecture and services delivery capabilities, along with the opportunity to integrate with MuleSoft and Data Cloud. This multi-faceted advantage is rooted in NTT DATA's award-winning expertise in both integration and data unification platforms, providing clients with the comprehensive and tested scale required for global enterprises. Megan Piccininni, SVP and Global Salesforce Practice Leader, NTT DATA, commented, 'With our new service for Agentforce, our partnership with Salesforce underscores the transformative potential of agentic AI. Central to this innovation is the coordination and orchestration of multiple intelligent agents, which are essential for achieving comprehensive end-to-end automation across various platforms. Our Smart AI Agent Ecosystem, expert advisory services, depth of AI, data, and cloud talent, position NTT DATA as unique in this space with Salesforce. NTT DATA has been part of Salesforce's Agentforce Partner Network since its inception, and we are committed to deliver client success leveraging Agentforce.' Agentforce is a digital labor platform for enterprises to augment teams with trusted autonomous AI agents in the flow of work. With Salesforce's AgentExchange, a leading AI agent ecosystem for enterprises, clients have access to hundreds of ready-to-use actions, topics, and templates built by partners, and will have access to pre-validated Model Context Protocol (MCP) servers, that have passed rigorous security reviews to quickly create and deploy their digital workforce of AI agents. NTT DATA's new service for Agentforce is adaptable to different use cases. Clients will be able to benefit from agentic AI and see tangible outcomes across industries. The top use case for NTT DATA's service for Agentforce is focused on Customer Service and Experience. Application Management Services Agentification includes deployment of utility agents that interact seamlessly with various observability and service management ecosystems. The service for Agentforce enables Agentic Business Process as a Service across different domains such as Life Insurance-as-a-Service and Contact Center-as-a-Service. In Health and Life Sciences, AI agents can help transform patient management and improve patient outcomes. Real Estate and Vendor Management task automation, such as technical support, helps address changes and vendor management operations, reducing support tickets and manual process time. Seller Community applications streamline deal validation and sales intake, reducing deal approval time. Marketing Community use cases include automating email credit management and accelerating marketing email delivery, achieving faster email processing. Faster Time-to-Hire outcomes from optimized recruitment processes with Agentforce. Governance and Security Control offer centralized management of security and reuse, ensuring consistency and control across all deployed agents. Digital labor is already here, delivering a meaningful competitive advantage for organizations that embed it effectively across departments. To truly scale this potential, businesses need clear insight into agent deployment, how agents enhance human productivity, and secure tool usage. Salesforce's latest Agentforce release provides an enterprise-grade platform to manage human-AI collaboration, connect agents to tools via open standards, and rapidly deploy industry-ready agents with the trust, scale, and performance enterprises demand. Agentforce expands digital labor across the enterprise with new industry-specific actions to provide industry readiness out of the box that delivers a fast path to value from AI agents. NTT DATA plays a crucial role in driving an agent economy with leadership scale and expertise and guiding clients in their agentic maturity, from task automations to interoperable agents, while helping to ensure responsible innovation and global governance. Megan Piccininni further added, 'In our role as an Outsourcing Service Provider (OSP), our competence to deploy the new service for Agentforce across industries differentiates us from the rest. By merging our competencies in Salesforce, Application Management Services, Business Process Services, Data and AI Services, Cloud and Security Services, and next-generation technologies, we deliver multi-faceted benefits to our clients. This integrated approach allows us to take ownership, manage, and operate within a business outcome-focused framework.' 'Organizations need a new labor model that unlocks the full potential of humans with AI at work. NTT DATA is a critical partner for identifying and developing specific use cases with our joint customers across industries, helping to ensure tailored and effective AI solutions for scaling digital labor,' said Phil Samenuk, SVP of Global Alliances & Channels and Outsourcing Service Providers, Salesforce. 'With Agentforce constantly evolving and expanding, NTT DATA's new service demonstrates the company's commitment to empowering customers to deliver success with Agentforce.' Additional Resources Salesforce, Agentforce and others are among the trademarks of Salesforce, Inc. About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. As a Global Top Employer, we have experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at

Japan's NTT DATA Group targets July listing of data centre REIT on Singapore exchange
Japan's NTT DATA Group targets July listing of data centre REIT on Singapore exchange

Reuters

time3 days ago

  • Business
  • Reuters

Japan's NTT DATA Group targets July listing of data centre REIT on Singapore exchange

SINGAPORE, June 25 (Reuters) - Japan's NTT DATA Group (9613.T), opens new tab could list its data centre real estate investment trust on the Singapore stock exchange as early as July, two sources with knowledge of the matter said, in a deal that could raise up to $1 billion. The company is looking to lodge its IPO prospectus with the Singapore regulator as early as this week or early next week, the sources said on Wednesday, and was in the process of engaging cornerstone investors. The sources declined to be identified as the information is confidential. Cornerstone investors are large institutional investors that subscribe to an IPO offering before it is open to the public. "We are aiming to go public during FY2025. However, the specific timing will be determined based on market conditions," NTT DATA Group said in an emailed response to Reuters on Wednesday. Its 2025 fiscal year runs from April 2025 to March 2026. "Additionally, in order to be listed, we need to undergo the review and approval process by the Singapore Stock Exchange, and the approval timing is not yet certain," the company said, adding that it had not yet disclosed the planned IPO amount. The listing, if it proceeds, would be the biggest in Singapore since the $977 million IPO of Digital Core REIT ( opens new tab in 2021, LSEG data showed. There is growing interest from companies seeking to list on the Singapore Exchange, after the city-state announced measures in February to strengthen its equities market, including a 20% tax rebate for primary listings. Hong Kong-listed China Medical System ( opens new tab said on Tuesday it had applied for a secondary listing of its shares on the Singapore Exchange. NTT's data centre REIT is expected to include four data centres in the U.S., one in Austria and one in Singapore, one of the sources said on Wednesday. ($1 = 145.2700 yen)

NTT DATA Joins World Business Council To Advance Sustainability
NTT DATA Joins World Business Council To Advance Sustainability

Channel Post MEA

time3 days ago

  • Business
  • Channel Post MEA

NTT DATA Joins World Business Council To Advance Sustainability

NTT DATA has announced it has joined the World Business Council for Sustainable Development (WBCSD). Through its membership in WBCSD, NTT DATA will contribute to several key initiatives across the organization. In the Climate Action Working Group, the company aims to support the development and implementation of solutions that reduce greenhouse gas emissions and foster climate resilience, while sharing its expertise in AI and data analytics to help other members accelerate their net-zero transitions. In the Nature Action Working Group, NTT DATA will apply its digital engineering capabilities to develop tools that protect natural ecosystems, promote sustainable resource management, and restore biodiversity. Additionally, the company will participate in the Circularity Product and Material Working Group, contributing to frameworks such as the Global Circularity Protocol and championing circular economy principles in product design, material use, and supply chain sustainability. We are pleased to join WBCSD, aligning with our mission to accelerate client success and positively impact society through responsible innovation,' said Yutaka Sasaki, President and CEO, NTT DATA. 'Technology and data play a pivotal role in building a more sustainable and inclusive future. By applying our expertise in IT services and digital innovation, we will pursue quality growth that creates long-term value for clients, society, and the environment. We look forward to collaborating with other leaders to advance sustainability and drive practical solutions that improve transparency and accountability.' With a strong presence in more than 50 countries and a global workforce committed to driving positive societal impact through responsible innovation, NTT DATA's membership underscores its commitment to accelerating sustainability at scale. As a technological leader with over 15 years of experience in sustainability, NTT DATA has delivered more than 1,500 projects across 10 sectors, powered by a team of 400+ sustainability professionals spanning 23 countries. Joe Phelan, Executive Director, Asia Pacific, WBCSD, commented: 'We are delighted to welcome NTT DATA to WBCSD. Their leadership in technology and sustainability aligns with our mission to driver systems transformation for a net-zero, nature-positive and equitable future. We look forward to their contributions across climate, nature and circularity, and to the collaboration ahead as we focus on action, impact and creating business value.'

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