06-07-2025
ScotRail staff facing soaring physical assaults as recorded attacks double in a year
Attacks on ScotRail workers have doubled according to newly obtained data.
ScotRail workers are facing soaring physical assaults as newly obtained data shows the attacks having doubled.
Staff at ScotRail faced 110 attacks on trains and at stations across the country last year, which was double those reported in 2022, according to data obtained by Glasgow Live.
This comes despite verbal attacks being at a three-year low of 161 reported incidents compared to 229 over the same period.
Glasgow Queen Street and Partick were named as having the most attacks on staff last year, with nine. Glasgow Central and Paisley Gilmour Station came in close behind with eight recorded attacks on staff each.
However, according to the data, the majority of attacks happened on train services, with 174 compared to 96 at stations in 2024. It follows previous warnings from the RMT over the safety of rail workers.
The shocking data comes after philosophy student Cheyenne Naeb pushed Queen Street railway worker Brittany Mansfield onto the tracks after he claimed she made him miss his train. Naeb, of Dundee, was enraged after dispatcher Miss Mansfield allowed a train to leave which he wished to board at 9.11am.
The American attacker pointed his finger at the mum and went on a verbal tirade towards her. Naeb went on to push her onto the tracks shortly before a train on the line was set to depart. He pled guilty last year at Glasgow Sheriff Court after admitting to behaving in a threatening or abusive manner and was sentenced to 20 months in jail.
ScotRail say it has made considerable investment to improve safety on the rail network, including £1.6million for body-worn cameras to tackle anti-social behaviour and doubling staff on some late-night train routes.
The company also say it has invested £2million to improve CCTV on the network and has one of the largest networks in the country, with eight thousand cameras covering more than 360 stations.
Mark Ilderton, ScotRail Service Delivery Director, said: 'We are absolutely committed to making Scotland's Railway as safe as it can be for our staff and our customers.
'There has been considerable investment across the network to help achieve this, and we will continue to work with British Transport Police to take the strongest possible action against anyone guilty of criminal behaviour.'
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