Latest news with #NaveenManga
Skift
16-06-2025
- Business
- Skift
1.2 Million Room Assignments in a Second: Marriott, Highgate on Hotels and AI
Hotels are seen as being behind on AI. But we're beginning to see more experiments and how tech can improve service. AI may one day transform hotels, but Marriott's global tech chief says any innovation must keep guests at the center. Naveen Manga, global chief technology officer for Marriott International, and Kurien Jacob, partner and managing director at Highgate Technology Ventures, said AI should be used to improve the human experience. "I would love to wake up a couple years from now in a world where AI-assisted hospitality is immersive, is personalized, and unmistakably human," Manga said at the recen
Skift
04-06-2025
- Business
- Skift
Marriott Is Deploying a Front Desk AI Tool. It Took Time to Get it Right
The takeaway is to start small: 'You don't have to build the most transformative thing overnight.' Marriott is preparing to deploy an AI tool that should automate the complicated task of hotel room assignment for front desk staff. 'Essentially, taking hours and hours of manual work — all that heads down work the associates do — and in a fraction of a second, 1.2 million rooms can be assigned,' said Naveen Manga, global chief technology officer for Marriott International, at the Skift Data and AI Summit on Wednesday. Front desk staff have a lot to consider when preparing to assign rooms each morning: Upcoming arrivals, guests preferences, reservation preferences, current occupancy, length of stay, loyalty statuses, and more. And any changes could
