Latest news with #NeilCox
Yahoo
29-06-2025
- Business
- Yahoo
Home care service rated outstanding for third time
A home care service has been rated outstanding by inspectors for the third time in a row. Bluebird Care's Winchester, Eastleigh & Romsey division supports 67 people of all ages to live privately. The Care Quality Commission (CQC) said the service, run by Belrose Ltd, remained safe, responsive and well-led. CQC director Neil Cox said: "Leaders made sure there were enough staff to meet people's needs, with safe recruitment and thorough training in place." Inspectors, who assessed the service in April, heard from clients who said they felt "confident" and "comfortable" with their carers. Some people were unhappy with "slightly haphazard" call times and changes to rotas, according to the CQC report. However, the provider worked hard to address their complaints, inspectors said. Mr Cox said: "A third consecutive outstanding rating is a sustained standard of excellence that other services should aim to match." Founded in 2004, Bluebird Care operates a network of 220 franchises across the UK and Ireland, according to its website. You can follow BBC Hampshire & Isle of Wight on Facebook, X (Twitter), or Instagram. 'Inadequate' care service put in special measures Making a difference for people is a great feeling Carers share experience in recruitment drive Care Quality Commission
BBC News
29-06-2025
- Business
- BBC News
Hampshire home care service rated outstanding for third time
A home care service has been rated outstanding by inspectors for the third time in a Care's Winchester, Eastleigh & Romsey division supports 67 people of all ages to live Care Quality Commission (CQC) said the service, run by Belrose Ltd, remained safe, responsive and director Neil Cox said: "Leaders made sure there were enough staff to meet people's needs, with safe recruitment and thorough training in place." Inspectors, who assessed the service in April, heard from clients who said they felt "confident" and "comfortable" with their people were unhappy with "slightly haphazard" call times and changes to rotas, according to the CQC the provider worked hard to address their complaints, inspectors Cox said: "A third consecutive outstanding rating is a sustained standard of excellence that other services should aim to match."Founded in 2004, Bluebird Care operates a network of 220 franchises across the UK and Ireland, according to its website. You can follow BBC Hampshire & Isle of Wight on Facebook, X (Twitter), or Instagram.
BBC News
18-06-2025
- Health
- BBC News
Southampton care home slammed for 'unacceptable' elderly care
A care home for the elderly has been placed in special measures after inspectors found residents were receiving an "unacceptable" level of Care Quality Commission (CQC) rated St Elizabeth care home in Woolston, Southampton, as inadequate following an inspection in March and said improvements had not been made after concerns were raised after a visit in found residents were not treated with dignity and respect and were put at risk of "avoidable harm".In a statement, operators RG Care Homes Ltd said it was making "necessary improvements as a matter of urgency". The inspection followed a previous visit in August 2024 when the CQC issued a warning about breaches of regulations over safeguarding and latest CQC report found the home had "failed to take meaningful action" to focus on specific the issues highlighted was a stair lift being used instead of a hoist, putting residents at risk of injury. 'Risk of suffocation' Shower water temperature was measured at 62°C and safety controls had not being added. The inspectors found one case of also found bed rails were not measured or checked properly, increasing the risk of injury or suffocation, while a communal bathroom and toilet was lacking a report concluded that people in the home who were living with dementia had fewer activities and less chance to go out into the community, leaving them feeling "socially isolated".Neil Cox, the CQC's deputy director of operations in Hampshire, said: "The quality of care we saw was unacceptable. "People deserve to receive high-quality, person-centred care delivered by competent staff who can keep them safe."We'll continue to monitor this service closely to make sure people are safe while improvements are made."The CQC has also placed the home into special measures, which involves close monitoring to ensure residents are safe while improvements are said it had also begun the process of taking regulatory a statement, RG Care Homes Ltd said it was working with the city council and care consultants on a "comprehensive action plan" to address issues raised by the CQC."We want to reassure residents, families, and staff that we are determined to restore confidence in the quality of care we provide," it added. You can follow BBC Hampshire & Isle of Wight on Facebook, X (Twitter), or Instagram.
Yahoo
13-06-2025
- Health
- Yahoo
'Unsafe' care home placed in special measures
A care home that failed to follow safety rules has been rated "inadequate" by inspectors and placed in special measures. Friary House, in Weymouth, Dorset, was previously judged to be "good" at its last Care Quality Commission (CQC) inspection in 2021. The CQC said the service was praised by residents, families and professionals, but poor record-keeping and regulation breaches made it unsafe. Owner Peter Fry, of Friary Care Ltd, apologised and said issues were being rectified. The CQC, which visited in February and March, said 16 older people were living at the home, some with dementia. A health professional told inspectors the home was "welcoming and homely" while a resident said: "I could not be in better hands." However, the CQC identified numerous system failures. There were insufficient risk assessments, care plans and incident reviews, inspectors said. The home did not provide consistent staff training or background checks, although turnover was low and agency workers were not used, the CQC added. Regional deputy director Neil Cox said: "We discovered that water hygiene risks, including those related to harmful bacteria such as legionella, hadn't been assessed. "A risk assessment was only carried out after our visit, uncovering urgent actions." However, inspectors said residents were treated with "kindness, empathy and compassion". One resident became mobile enough to spend Christmas at home with their family after asking to be taken to a weekly slimming club and given special meals, the CQC was told. The report added: "Professionals generally told us that the provider works well with them, contacts them and follows the advice they provided. "While people and relatives expressed a general satisfaction with the care, our assessment found elements of care did not meet the required standards." In a statement, Mr Fry said: "At Friary Care we pride ourselves on delivering the best possible care to our residents. "That is why we would like to sincerely apologise that, as an outcome of a recent CQC inspection, Friary House has been rated as inadequate. "Please be assured that Friary Care has already taken immediate action to rectify issues highlighted by CQC. "We would like to thank all of the residents, their families, staff, and all professional bodies for their words of encouragement and continued support." You can follow BBC Dorset on Facebook, X (Twitter), or Instagram. Care Quality Commission Friary Care
Yahoo
13-06-2025
- Health
- Yahoo
'Unsafe' care home placed in special measures
A care home that failed to follow safety rules has been rated "inadequate" by inspectors and placed in special measures. Friary House, in Weymouth, Dorset, was previously judged to be "good" at its last Care Quality Commission (CQC) inspection in 2021. The CQC said the service was praised by residents, families and professionals, but poor record-keeping and regulation breaches made it unsafe. Owner Peter Fry, of Friary Care Ltd, apologised and said issues were being rectified. The CQC, which visited in February and March, said 16 older people were living at the home, some with dementia. A health professional told inspectors the home was "welcoming and homely" while a resident said: "I could not be in better hands." However, the CQC identified numerous system failures. There were insufficient risk assessments, care plans and incident reviews, inspectors said. The home did not provide consistent staff training or background checks, although turnover was low and agency workers were not used, the CQC added. Regional deputy director Neil Cox said: "We discovered that water hygiene risks, including those related to harmful bacteria such as legionella, hadn't been assessed. "A risk assessment was only carried out after our visit, uncovering urgent actions." However, inspectors said residents were treated with "kindness, empathy and compassion". One resident became mobile enough to spend Christmas at home with their family after asking to be taken to a weekly slimming club and given special meals, the CQC was told. The report added: "Professionals generally told us that the provider works well with them, contacts them and follows the advice they provided. "While people and relatives expressed a general satisfaction with the care, our assessment found elements of care did not meet the required standards." In a statement, Mr Fry said: "At Friary Care we pride ourselves on delivering the best possible care to our residents. "That is why we would like to sincerely apologise that, as an outcome of a recent CQC inspection, Friary House has been rated as inadequate. "Please be assured that Friary Care has already taken immediate action to rectify issues highlighted by CQC. "We would like to thank all of the residents, their families, staff, and all professional bodies for their words of encouragement and continued support." You can follow BBC Dorset on Facebook, X (Twitter), or Instagram. Care Quality Commission Friary Care
