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Ambulance service launches veteran support network
Ambulance service launches veteran support network

BBC News

time26-06-2025

  • Health
  • BBC News

Ambulance service launches veteran support network

An ambulance service has launched a support network for veterans, reservists and their families within its workforce. The East of England Ambulance service (EEAST) has about 5,000 employees, with 200 of those either veterans or who have links to the armed network is being launched in Armed Forces Week, and it will be initially online, with a variety of virtual and in-person events expected to follow. Neill Moloney, the EEAST chief executive, said: "We hope our Armed Forces Network will provide a space where veterans, reservists and their families can come together to improve the support we offer to staff." 'Lived experience' Across the service there are about 40 staff with reservist or cadet force commitments, including roles with the RAF, Army, Royal Marines and the Royal Navy. Mr Moloney added: "Within EEAST we have a wide range of people from within the military communities, whether by being veterans, reservists, military co-responders who volunteer with us in their spare time, or by being the spouses of those currently serving."We also recognise that EEAST's patients that are veterans can also have complex and specific needs and we hope that the lived experience of members of the Armed Forces Network will also help us improve the support we provide to those patients." Follow East of England news on X, Instagram and Facebook: BBC Beds, Herts & Bucks, BBC Cambridgeshire, BBC Essex, BBC Norfolk or BBC Suffolk.

Warning notice served on NHS ambulance service
Warning notice served on NHS ambulance service

Yahoo

time15-03-2025

  • Health
  • Yahoo

Warning notice served on NHS ambulance service

A warning notice has been served on the East of England Ambulance Service Trust (EEAST). The Care Quality Commission (CQC) has issued the notice for multiple failures in several areas, including staffing levels and call wait times. The emergency service was rated as "requires improvement" after its last inspection in 2022. The EEAST said it had made "rapid improvements". The ambulance service covers Bedfordshire, Cambridgeshire, Essex, Hertfordshire, Norfolk and Suffolk. When EEAST was last inspected, it was rated as "requires improvement" in four out of the five areas the inspectors considered. Its only "good" rating within those five was in relation to whether the trust provided services that were "caring". The CQC found the trust did not always: Have enough staff to keep people safe Keep mandatory training up to date Manage clinical waste well Meet agreed response times Ensure staff felt respected and valued Figures showed the response time for category one calls had deteriorated by almost 20% during the year, and only 21% of ambulances on category four calls were arriving within three hours. The CQC has now issued a warning notice under the Health and Social Care Act 2008 for "failing to meet requirements relating to staff training, staffing levels, investigation of controlled drug incidents, call wait times, the culture of the service and acting on information from staff to develop and improve the service". The CQC said its powers when a warning notice is issued included imposing conditions on the trust, or suspending or cancelling its registration. Failure to comply with the steps required by the CQC could constitute a criminal offence. The chief executive of the EEAST, Neill Moloney, said: "Our patients expect and deserve good quality care from us. I am sorry that the trust has not always met this expectation. "Following the CQC warning notice, we have made rapid improvements in the areas they identified, and we are determined to continue to improve our service to patients." He said the steps already taken included redesigning mandatory training requirements to be more effective, and strengthening control drug handling processes. The trust said it would continue working to improve the culture of the service. Follow East of England news on X, Instagram and Facebook: BBC Beds, Herts & Bucks, BBC Cambridgeshire, BBC Essex, BBC Norfolk, BBC Northamptonshire or BBC Suffolk. Change at the top for ambulance service New campaign helps ambulance staff tackle attacks Ambulance service declares highest alert level Ban lifted on ambulance trust's apprentice schemes Care Quality Commission East of England Ambulance Service

Warning notice served on East of England Ambulance Service
Warning notice served on East of England Ambulance Service

BBC News

time15-03-2025

  • Health
  • BBC News

Warning notice served on East of England Ambulance Service

A warning notice has been served on the East of England Ambulance Service Trust (EEAST).The Care Quality Commission (CQC) has issued the notice for multiple failures in several areas, including staffing levels and call wait emergency service was rated as "requires improvement" after its last inspection in EEAST said it had made "rapid improvements". The ambulance service covers Bedfordshire, Cambridgeshire, Essex, Hertfordshire, Norfolk and EEAST was last inspected, it was rated as "requires improvement" in four out of the five areas the inspectors only "good" rating within those five was in relation to whether the trust provided services that were "caring".The CQC found the trust did not always:Have enough staff to keep people safeKeep mandatory training up to dateManage clinical waste wellMeet agreed response timesEnsure staff felt respected and valuedFigures showed the response time for category one calls had deteriorated by almost 20% during the year, and only 21% of ambulances on category four calls were arriving within three hours. The CQC has now issued a warning notice under the Health and Social Care Act 2008 for "failing to meet requirements relating to staff training, staffing levels, investigation of controlled drug incidents, call wait times, the culture of the service and acting on information from staff to develop and improve the service".The CQC said its powers when a warning notice is issued included imposing conditions on the trust, or suspending or cancelling its to comply with the steps required by the CQC could constitute a criminal offence. The chief executive of the EEAST, Neill Moloney, said: "Our patients expect and deserve good quality care from us. I am sorry that the trust has not always met this expectation."Following the CQC warning notice, we have made rapid improvements in the areas they identified, and we are determined to continue to improve our service to patients."He said the steps already taken included redesigning mandatory training requirements to be more effective, and strengthening control drug handling trust said it would continue working to improve the culture of the service. Follow East of England news on X, Instagram and Facebook: BBC Beds, Herts & Bucks, BBC Cambridgeshire, BBC Essex, BBC Norfolk, BBC Northamptonshire or BBC Suffolk.

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