Latest news with #NetPromoterScore
Yahoo
7 days ago
- Business
- Yahoo
RHB Singapore targets regional leadership under new PROGRESS27 strategy
RHB Singapore steps up as RHB Group's regional hub under PROGRESS27, driving Asean growth with strong 2024 results and a sharper focus on sustainability, service and cross-border synergies. RHB Singapore is set to play a larger role in driving the group's regional ambitions, unveiling its 2025–2027 strategic roadmap, PROGRESS27 on July 18. The plan positions the Singapore business as the financial group's lead regional hub under the newly formed Group International Business (GIB) division. The move follows a strong performance in 2024. RHB Singapore reported a near doubling of profit before tax to $98.7 million, up 95.6% from the previous year. Total income rose 18.6% to $252.6 million, while gross loans grew 14.7% to $8.95 billion. Sustainable financing rose 40% to $972 million, reflecting a wider push into green finance. 'RHB Singapore plays a pivotal role in driving the Group's regional ambitions,' says RHB Singapore CEO Goh Ken-Yi. 'We are well-positioned to anchor our regional aspirations and accelerate the expansion of international business synergies under PROGRESS27.' The group has identified three core objectives under PROGRESS27 — to be best in service, highly profitable and responsible. Eight transformation programmes are being rolled out to meet these goals. By 2027, RHB is targeting a return on equity of 12%, a cost-to-income ratio below 44.8%, and a gross impaired loan ratio under 1.3%. At the centre of this strategy is GIB, which now oversees the group's operations in Singapore, Cambodia, Thailand, Laos and Brunei. The division contributed 12% of group income in 2024, with profit before tax up 156.8% year-on-year and maintainable operating profit rising 30.4%. Former RHB Singapore CEO Danny Quah now leads GIB, having been appointed to the role in April. He notes that Singapore generates 80% of GIB's income and has been designated the group's regional hub. 'By aligning our strategies with local market dynamics and regulatory frameworks, we have significantly enhanced our ability to seize growth opportunities across the region,' Quah says. Alongside financial performance, RHB Singapore has been investing in customer engagement and brand presence. It recently completed a three-year transformation of its branch network with a digital-first approach, while maintaining its Peranakan heritage design. The bank retained the top Net Promoter Score among banks in Singapore and collected eight awards in 2025, including Mid-sized International Retail Bank of the Year and IPO Deal of the Year. Sustainability also remains a priority. RHB Singapore's headquarters was recently certified as an Eco Office by the Singapore Environment Council. 'PROGRESS27 builds upon our previous successes and positions us for continued growth and innovation,' says Dato' Mohd Rashid Mohamad, group managing director of RHB Banking Group. 'We are sharpening our execution to drive quality growth, scale sustainable finance and deliver superior value to our stakeholders. RHB Singapore's exceptional progress exemplifies the kind of forward momentum we aim to replicate across our key markets.' See Also: Click here to stay updated with the Latest Business & Investment News in Singapore Brokers' Digest: OCBC, Sembcorp, Genting Singapore, Frencken, ESR-REIT ValueMax 'proxy' to growing gold prices, outlet expansion to fuel growth, says RHB RHB 'underweight' on rubber products; Riverstone sole pick with 'buy' call Read more stories about where the money flows, and analysis of the biggest market stories from Singapore and around the World Get in-depth insights from our expert contributors, and dive into financial and economic trends Follow the market issue situation with our daily updates Or want more Lifestyle and Passion stories? Click hereError in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Time of India
18-07-2025
- Health
- Time of India
India's cough clinics launched to train physicians in respiratory care
New Delhi: Cough clinics , a first-of-its-kind initiative in India, are being launched to equip primary care physicians with structured training in respiratory care . The program is the result of a collaboration between the Association of Physicians of India ( API ) and Kenvue , a global consumer health company, and aims to strengthen clinical capabilities in evaluating and managing cough through evidence-based practices. According to the company, the training program will include three structured learning modules focused on cough evaluation, sound recognition, treatment decision-making, and the use of diagnostic tools such as Cough Categorization. The training content has been curated by API, and participating physicians will undergo assessments. A Net Promoter Score (NPS) will also be recorded to gauge participant satisfaction and program effectiveness. The first center has already been launched at BSES Hospital in Andheri, Mumbai. In the coming months, additional centers will be opened in cities such as Lucknow, Chandigarh, Hyderabad, Bangalore, and Kolkata. The initiative is aimed to establish 10 such centers across India and scaling up awareness and adoption of scientific best practices for cough evaluation and treatment.
Yahoo
27-06-2025
- Business
- Yahoo
5 Revealing Analyst Questions From Angi's Q1 Earnings Call
Angi's first quarter saw a sharp year-over-year revenue decline, but results exceeded Wall Street's expectations, leading to a positive market reaction. Management attributed performance to the rollout of 'homeowner choice,' which allows customers to select their service professional directly, resulting in higher customer satisfaction and improved pro win rates. CEO Jeff Kip emphasized that this change marked a significant improvement in user experience, with the company's Net Promoter Score moving from deeply negative to nearly positive for the first time. The adoption of this model, however, led to a notable drop in lead volume, which management cited as the primary reason for lower reported revenue. Is now the time to buy ANGI? Find out in our full research report (it's free). Revenue: $245.9 million vs analyst estimates of $239.4 million (19.5% year-on-year decline, 2.7% beat) Adjusted EBITDA: $27.66 million vs analyst estimates of $21.36 million (11.2% margin, 29.5% beat) Operating Margin: 8.1%, up from 0.9% in the same quarter last year Service Requests: 3.36 million, down 765,000 year on year Market Capitalization: $747.2 million While we enjoy listening to the management's commentary, our favorite part of earnings calls are the analyst questions. Those are unscripted and can often highlight topics that management teams would rather avoid or topics where the answer is complicated. Here is what has caught our attention. Eric Sheridan (Goldman Sachs) asked about the impact of macroeconomic trends and margin framework. CFO Andrew Russakoff explained that consumer caution has led to smaller job sizes, but Angi's focus on nondiscretionary services and operational discipline provides downside protection. Cory Carpenter (JPMorgan) requested clarity on revenue trends and capital allocation priorities. CEO Jeff Kip emphasized confidence in sequential revenue improvement due to stabilization in proprietary leads and discussed the company's approach to share buybacks and disciplined acquisitions. Justin Patterson (KeyBanc) inquired about future product initiatives and the role of AI. CEO Jeff Kip detailed ongoing improvements in job matching and the rollout of LLM-based AI helpers, highlighting their positive effects on both customer and pro experience. Stephen Ju (UBS) asked about international performance and pro network trends. CEO Jeff Kip explained that restructuring the Canadian business and compliance with European regulations led to temporary declines, but margins improved and network capacity remains robust. Dan Kurnos (The Benchmark Company) questioned pro acquisition strategy and marketing channels. CEO Jeff Kip confirmed a focus on higher-value pros and highlighted successful expansion into new paid acquisition channels, including search and social media. In the coming quarters, the StockStory team will be watching (1) the pace of proprietary channel growth and whether revenue per lead increases as the unified platform rollout progresses, (2) further adoption and impact of AI-driven tools on customer and pro engagement, and (3) stabilization of the pro network as online self-serve pro acquisition ramps up. The effectiveness of cost controls and responses to regulatory changes will also be important factors to monitor. Angi currently trades at $15.41, up from $11.25 just before the earnings. In the wake of this quarter, is it a buy or sell? See for yourself in our full research report (it's free). The market surged in 2024 and reached record highs after Donald Trump's presidential victory in November, but questions about new economic policies are adding much uncertainty for 2025. While the crowd speculates what might happen next, we're homing in on the companies that can succeed regardless of the political or macroeconomic environment. Put yourself in the driver's seat and build a durable portfolio by checking out our Top 5 Strong Momentum Stocks for this week. This is a curated list of our High Quality stocks that have generated a market-beating return of 183% over the last five years (as of March 31st 2025). Stocks that made our list in 2020 include now familiar names such as Nvidia (+1,545% between March 2020 and March 2025) as well as under-the-radar businesses like the once-micro-cap company Kadant (+351% five-year return). Find your next big winner with StockStory today. Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Business Wire
25-06-2025
- Health
- Business Wire
Spero Health Celebrates Sixth Straight Year as a Top Workplace and World-Class Patient Satisfaction
BRENTWOOD, Tenn.--(BUSINESS WIRE)--Spero Health, a national leader in outpatient addiction treatment, is proud to announce two major milestones that reflect the strength of its Mission and the heart behind its care: a world-class Net Promoter Score (NPS) of 89.8 and recognition as a Top Workplace for the sixth consecutive year. At Spero Health, purpose drives impact—and it shows in our care, our culture, and our continued recognition. Share These achievements speak volumes—not just about outcomes, but about people. At its core, Spero Health is driven by human connection: patients who feel cared for, and teams who feel united in purpose. The company's Net Promoter Score—used to measure how likely a patient is to recommend services to others—rose to a remarkable 89.8 this year, continuing a trend of excellence. Just as meaningful, 99.5% of patients surveyed said they feel like Spero Health teammates care about them as a person. These scores rank among the best in the healthcare industry and reflect the organization's deep commitment to personalized, compassionate care. Spero Health was also named a Top Workplace by The Tennessean for the sixth year in a row, based entirely on teammate feedback. The award recognizes organizations where people feel aligned, supported, and connected to a shared Mission. 'Addiction is often described as a disease of disconnection—where isolation, shame, and a lack of support keep people stuck,' said Steve Priest, CEO of Spero Health. 'At Spero Health, we're focused on building connection at every level. That means surrounding our patients with compassionate teammates who see and support them, and creating a culture where our teams feel that same sense of belonging. These recognitions reflect that commitment. When people feel safe, supported, and connected—healing happens. I'm incredibly proud of our team for continuing to create that space every single day.' Spero Health has treated over 55,000 individuals in their recovery journeys, offering same-day access to care and integrating physical and behavioral health services to treat the whole person. Their outpatient model allows people to receive support while continuing to work, care for family, and stay rooted in their communities. About Spero Health Spero Health, Inc., is an integrated healthcare services organization specializing in affordable, local outpatient care for individuals struggling with substance use disorder. With a Mission to Save Lives, Instill Hope, and Restore Relationships, Spero Health delivers a comprehensive model of care that includes physician services, counseling, recovery support, medication management, and patient education—all under one roof. Headquartered in Brentwood, Tenn., Spero Health operates more than 75 clinics across Kentucky, Ohio, Indiana, Virginia, and Tennessee. The company is in-network with Medicaid and most commercial insurance plans.
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Business Standard
24-06-2025
- Business
- Business Standard
Cos aim to boost revenue with AI, not just reduce cost: Automation Anywhere
Automation Anywhere, an agentic process automation (APA) company, is seeing more companies focus on business transformation and revenue growth programmes using agentic artificial intelligence (AI), rather than just cost reduction and efficiency gains. The company, backed by Goldman Sachs and SoftBank Vision Fund, said the focus is shifting to end-to-end automation—from back end to front end—instead of automating only certain mission-critical processes, as enterprises seek better return on investment from their AI initiatives. This marks a significant shift, as it implies companies are looking to move up the value curve in terms of automation. Enterprises usually derive value from AI and agentic AI through cost reduction, improvement in Net Promoter Score (NPS)—which reflects customer experience and service—and through risk protection and compliance. Revenue growth is the ultimate goal, where AI helps enterprises create new product offerings and, consequently, new revenue streams. When asked whether clients—including Petrobras, Nestlé and Cargill—are slowing discretionary spend and focusing more on cost-takeout projects, Kothari said revenue growth remains a priority. 'There is also the pressure for growth. If they can accelerate growth with technology, they can get the green light from the CEO faster. While cost takeout is very important, risk reduction and increasing topline are priorities too. When they pick transformation programmes, revenue improvement becomes a part of the discussion.' Kothari did not disclose how much growth customers have generated using the company's products or solutions but said Petrobras was able to save a few hundred million dollars using an AI-driven tax programme. Similarly, a law firm created an agentic tariff advisor that resulted in a new revenue stream. Infosys chief technology officer Rafee Tarafdar, in a recent interaction with Business Standard, said the revenue and growth vertical is evolving, as it requires some process re-engineering and business model redesign, which should take place in the coming months and years. Automation Anywhere started as a robotic process automation (RPA) company nearly two decades ago. It claims agentic automation can automate 40–80 per cent of work processes, compared to 20–30 per cent with RPA. While most of the company's revenue comes from the US, Automation Anywhere sees India as a key market, though it accounts for less than 10 per cent of its topline. Most of the India revenue stems from global capability centres (GCCs), but more Indian companies are now looking to adopt a combination of automation and AI for greater impact. 'Seventy per cent of our clients in India use AI plus automation now and we want to take it to 90 per cent in the next two years,' added Kothari.
