07-07-2025
Emergency service ‘Dial 112' completes three years
Patna: Bihar Police's emergency response service, Dial-112, observed its third anniversary on Monday. Over the past three years, the service has provided rapid emergency assistance to more than 4 lakh citizens across the state.
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According to a press release issued from Bihar Police Headquarters (PHQ), the state receives an average of 65,000 calls daily, making it the second-highest in the country. The service currently operates with a fleet of 1,833 vehicles, including 1,283 four-wheelers and 550 two-wheelers, deployed 24x7 across the state. These vehicles maintain an average response time of 15 minutes.
"The Dial-112 call centre is primarily operated by trained women police personnel.
The service assists approximately 6,000 citizens daily with various emergency services. Compared to the previous year, the service recorded a 15% increase in operations, while complaints rose by 4%," the release said.
Over the past three-year period, Dial-112 responded to more than 3,57,000 cases related to domestic violence, crimes against women, and children. Additionally, it handled over 21 lakh cases of local disputes and violent confrontations.
The service also provided immediate assistance in more than 1,84,000 road accident cases and responded to 1,15,000 fire-related emergencies.
A notable initiative, 'Surakshit Safar Suvidha', launched in Sept 2024, proved particularly beneficial for women travellers. Bihar became the third state in the country to implement this facility, allowing women to share their travel details with Dial-112 for immediate assistance during emergencies.
"Looking ahead, the service plans to implement the Next Generation Emergency Response Support System (NGERSS) and establish a mirror emergency centre to ensure uninterrupted service during disasters," the release claimed.
