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Business Standard
30-06-2025
- Business
- Business Standard
Curious about how Amazon delivers? Free fulfilment centre tours coming soon
Amazon is set to launch free guided tours of its fulfilment centres in India later this year, giving customers a behind-the-scenes look at how packages are picked, packed, and shipped. The initiative, part of its global Amazon Tours programme, will begin with sites in Delhi-NCR and Bengaluru. What are Amazon tours? From the fourth quarter of 2025, Amazon will begin hosting in-person guided tours at its fulfilment centres (FCs), allowing visitors to witness the journey of a package — from storage to shipment. These 45 to 60-minute tours will showcase the technology and processes that help Amazon process millions of orders every day. 'We've built India's fastest, safest, and most reliable operations network, and now we're excited to give people a chance to see it firsthand,' said Abhinav Singh, Amazon's vice-president of operations, India and Australia. Inside the fulfilment centres The tours will take place at two of Amazon's most significant facilities. The Delhi-NCR FC, the largest in North India, covers 450,000 sq ft — about the size of eight football fields. The fulfilment centre at Bengaluru is Amazon's largest in the country, and it offers over two million cubic feet of storage — equivalent to the volume of 800 Olympic-sized swimming pools. 'We're excited to bring the Amazon Tours programme to India after delighting visitors across many different parts of the world,' said Nick Boone-Lutz, head of the public tours programme. 'Since 2014, we've welcomed over two million visitors across more than 35 locations in the US, Canada, UK, Australia, France, Germany, and Italy,' Boone-Lutz said. A focus on safety and innovation Each tour will begin with a short video on Amazon's journey in India and will then proceed through the FC, highlighting various innovations, safety features, and employee welfare measures. These include temperature checks, onsite medical support, air-conditioned breakrooms, and professional development opportunities. Tour information The tours will be free and open to the public, welcoming anyone aged six and above (children under 18 must be accompanied by an adult). They will run three times a week at both locations, with a capacity of up to 20 participants per tour. Registrations will open online later this year.
The Hindu
30-06-2025
- Business
- The Hindu
Amazon to open up its fulfilment centres in Delhi, Bengaluru for public tours
Curious to know how your package travels from a simple click on the screen all the way to your doorstep? Now, you can experience a key part of that journey firsthand with Amazon fulfilment centres (its smart warehouses) in India opening doors for public tours. Starting Q4 2025, the ecommerce giant will offer a peek at behind-the-scenes logistics of packages through free in-person tours of its fulfilment centres (FC) in Delhi NCR and Bengaluru. Amazon India launches home diagnostics services in six cities 'During these 45 to 60-minutes guided tours, visitors can catch the action before the package reaches consumers' doorstep, in the process exploring facilities where millions of products are stored and customer orders processed and shipped daily,' Amazon said on Monday (June 30, 2025) as it announced the expansion of its public tour programme to India. 'This initiative invites interested visitors to visit Amazon's fulfilment centres, offering a glimpse into the technology and an opportunity to meet the people behind customer deliveries,' the release said. Amazon made the announcement at the 'Delivering the Future' event in Tokyo, which showcases the company's latest innovations and technologies. The tours will run three times weekly at both Delhi NCR and Bengaluru FCs, accommodating up to 20 participants per tour. People keen on these tours will be able to register online later this year and experience the behind-the-scenes operations. "These tours offer visitors a behind-the-scenes look at the technology and people working together to deliver for our customers every day," Abhinav Singh, V-P Operations India and Australia said. The centre in Delhi NCR, the largest fulfilment centre in North India, spans 4,50,000 square feet, a size equivalent to eight football fields. The Bengaluru facility is Amazon's largest fulfilment centre in the country with more than two million cubic feet of storage space. Nick Boone-Lutz, who leads the public tours programme at Amazon said, "Since 2014, we've welcomed more than two million visitors across more than 35 locations in the U.S., Canada, the U.K., Australia, France, Germany, and Italy."
