Latest news with #NoovoInfo
CTV News
20 hours ago
- CTV News
Flight cancelled or delayed? These are your rights
You've packed your bags, planned your itinerary and booked your taxi to the to find out that your flight has been cancelled. So, what do you do now? The Canadian Transportation Agency (CTA), an independent, quasi-judicial tribunal of the Government of Canada, points out that it is up to the airline to accommodate you as soon as possible. 'In all situations, the airline must provide you with a new reservation on another flight if your original flight has been delayed for three hours or more, or if it has been cancelled,' states the organization's website. The CTA's mandate is to ensure that passenger rights across all modes of transportation are respected and protected. The terms and conditions of the replacement flight, according to Noovo Info, can differ depending on the reason behind the cancellation, and whether or not they are due to a complication caused by the airline. Can I get compensation? You may be entitled to compensation if your flight is delayed or cancelled and the situation is within the airline's control, such as a commercial decision or an avoidable technical problem. Events outside the company's control, such as adverse weather conditions, do not count. In addition, you can only get compensation if you find out about the cancellation or delay less than 14 days before your scheduled departure and you arrive at your destination more than three hours later than expected. Here is the compensation scale, according to the CTA, for major airlines: $400 if you arrive at your destination with a delay between three and six hours; $700 if you arrive at your destination with a delay between six and nine hours; $1,000 if you arrive at your destination with a delay of nine hours or more. If you choose a refund instead of rerouting, you are still eligible to receive $400. Examples of large airlines include Air Canada (including Jazz and Rouge), Air Transat, Flair Airlines and Porter Airlines. For smaller airlines: $125 if you arrive at your destination with a delay between three and six hours; $250 if you arrive at your destination with a delay between six and nine hours; $500 if you arrive at your destination with a delay of nine hours or more. If you choose a refund instead of rerouting, you are still eligible to receive $125. The size of your airline is indicated in the conditions of your ticket. You have one year to submit a claim for compensation due to a delay or cancellation, and the airline has 30 days to respond, either by making a payment or explaining its reason for refusal. Beyond compensation In addition to compensation, the Flight Claim platform points out that people can also be entitled to short-term assistance. This includes requesting refreshments and sufficient food depending on the wait time, two free telephone calls, telexes, faxes or e-mails, and hotel accommodation for one or more nights. Flight Claim adds that it is possible to ask for reimbursement for part of a journey not made, no longer required, or other such modifications to the original travel itinerary. What if I used a travel agent? Customers who employed travel agents licensed in Quebec can 'benefit from one of the best protections available' via the Compensation fund for customers of travel agents. Regulated by the Office of Customer Protection, the fund can reimburse travellers who are disappointed with the services they paid for. There are many scenarios covered under the fund, including severe bad weather, overbooking, natural disasters and political instability. Any tourist services purchased with a licenced travel agent are protected by the fund, including air tickets, bus transportation, hotel stays, cruises and excursions. This applies both to online purchases and those made directly with an agency. 'This is not the case when you book directly with the supplier, or when you buy from a travel agent outside Quebec,' the OPC stresses.
CTV News
2 days ago
- Automotive
- CTV News
Gas prices going up? 4 tips to help you save money
A motorist fills up at a gas station in Montreal. (Ryan Remiorz / THE CANADIAN PRESS) It's no secret that gasoline prices have skyrocketed in recent years. With people searching for new ways to protect their wallets from the soaring expenses, some may wonder if they should be taking a closer look at their cars. CAA-Quebec automotive expert Jesse Caron gives Noovo Info his tips and tricks to help motorists avoid over-consuming gas. Pick your vehicle carefully The larger your vehicle, the more it will cost you at the pump, Caron explains. 'If you don't need a large, gas-guzzling vehicle, skip it,' he quips. Check your tires Significantly under-inflated tires have a direct impact on gas consumption. 'Tires at four to five PSI can consume up to 15 per cent more fuel just for that reason,' Caron points out. Vehicle maintenance Making regular maintenance appointments at the garage could cost you less in the long run. Two things to remember: change your oil and clean your air filter regularly. 'Oil that's too old will over-consume fuel,' notes Caron. Refine your driving techniques 'You can make the biggest difference at the wheel,' says Caron. A few things to remember: Accelerate and brake smoothly Follow the speed limit Maintain a constant speed When you disobey the speed limit, especially on a highway, your wallet also pays the price, Caron points out. 'At 120 km/h you get between 15 per cent and 20 per cent more fuel consumption,' he said. Overall, Caron explains that any driver who isn't careful with their vehicle could consume 40 to 50 per cent more fuel. Myths about fuel consumption Does turning on and off your engine consume more fuel than simply leaving it on? It's a myth, says Caron. 'You can turn the engine off as much as you like and start it up again without consuming more fuel,' he said. What about air conditioning? It depends, said Caron, pointing out that there isn't much difference if you're on a highway.
CTV News
6 days ago
- Climate
- CTV News
Major landslide in Saint-Thuribe, Que. sweeps away part of a farm
An image of a major landslide in Saint-Thuribe, Que. (Alexandre Leduc/Noovo Info) Residents in the municipality of Saint-Thuribe, about an hour away from Quebec City, are being asked to avoid Rang Rivière-Blanche-Est after a major landslide early Wednesday morning. The incident, which occurred at 1 a.m., left a hole ten metres deep, according to Noovo Info. The municipality's public safety department estimates that the area affected is about 150 metres long and 100 metres wide. Officials say they are still working to determine the cause of the landslide. There were no reported injuries. However, one home was evacuated, and the road leading to the area has been blocked. Part of a farm was also swept away into the river.
CTV News
15-07-2025
- Business
- CTV News
Credit card payments will be set in Quebec at 5 per cent starting soon
Starting Aug. 1, all credit card holders in Quebec will be required to repay at least 5 per cent of their card balance each month, an increase of 0.5 per cent. The new payment minimum, up from 4.5 per cent, will apply to all contracts entered into before August 2019. 'This latter percentage already applied to credit card applications made in the last six years,' reads a news release from the government consumer protection agency, the Office de la protection du consommateur. For purchases of $1,000, this new increase represents $50. The agency is reminding consumers that the best way to avoid these fees is to pay your credit card off every month. 'Whenever possible, it is best to pay off your credit card balance in full each month: no credit charges will apply. For people who do this, the upcoming 0.5 per cent increase will have no impact,' the news release said. The consumer protection agency also encourages Quebecers who find it difficult to make the minimum payment to reach out to consumer associations that offer free budget consultation services. To help, Quebec's Maximum Interest page features a credit charge calculator that provides several examples that explain the benefits of making more than the minimum payment. In Canada, more than 1.4 million people, or one in 22 consumers, missed at least one credit payment in the first quarter, even as average monthly spending per credit card holder decreased by $107, according to Equifax data, as reported by Noovo Info.
CTV News
12-07-2025
- CTV News
Body pulled from car found at the bottom of Saint-François River
A body has been recovered from a car that was found Friday in the Saint-François River in Quebec. The car belonged to Yvon Guévin, a former city councillor from Pierreville, Que. who has been missing for 11 years. The Canadian Press reported Saturday that the body was pulled from the vehicle and will be formally identified by the coroner's office. Forensic technicians will analyze the vehicle, and the Sûreté du Québec is conducting an investigation to determine how the car ended up in the water. Yvon Guévin Quebec provincial police search the Saint-François River for Yvon Guévin. (Source: MDIQ/Noovo Info) On Friday, Guévin's family told Noovo Info that they felt relieved after the car was found because it might finally provide some answers after his mysterious disappearance in July 2014 at age 75. 'Life has gone on for 11 years. But I think that to really find closure, to mourn and to come to terms with it, we really hoped to find the vehicle,' his daughter, Dominique Guévin, told Noovo Info. Yvon Guévin Police vehicles near the Saint-François River on Friday, July 12, 2025. (Source: MDIQ/Noovo Info) American and Australian divers found the vehicle more than 11 metres below the surface of the river. It took the team two days to find the vehicle after compiling a list of bodies of water near his home and using sonar. Their instruments noticed a strange formation in the river and confirmed what they saw was indeed a vehicle using an ultrasound. With files from Noovo Info and The Canadian Press
