Latest news with #OmanCXForum
Zawya
10-06-2025
- Business
- Zawya
Sohar International receives prestigious ‘CX Team of the Year' award for innovation and impact
Muscat: Reinforcing its position as a leader in redefining service excellence within the Sultanate's banking landscape, Sohar International has been awarded the title of 'CX Team of the Year' at the CX Awards 2025. The recognition was presented during the prestigious Oman CX Forum, held recently at the St. Regis Al Mouj Muscat Resort, under the patronage of His Highness Mohammed Bin Salim Al Said. This accolade underscores Sohar International's unwavering dedication to enhancing the customer experience through a progressive approach that blends innovation, real-time responsiveness, and personalized service delivery. Grounded in digital transformation and an in-depth understanding of evolving customer expectations, the bank continues to set new benchmarks in customer-centric banking across the region. Commenting on the recognition, Mr. Abdulwahid Mohamed Al Murshidi, Chief Executive Officer of Sohar International, stated, "In an increasingly dynamic and competitive landscape, customer experience has emerged as a critical differentiator. At Sohar International, we have embedded customer-centricity into the core of our strategy—leveraging intelligent digital capabilities, data-driven insights, and a deep understanding of evolving customer expectations to deliver proactive and personalised service experiences. This award is a testament to the unwavering commitment and agility of our teams who consistently go beyond the conventional to create meaningful value for our clients. As we move forward, we remain committed to setting new benchmarks in service excellence, driving innovation, and empowering customers to thrive in a fast-changing world." Bringing together more than 200 senior executives spanning banking, telecom, insurance, FMCG, hospitality, education, and healthcare, the Oman CX Forum 2025 served as a meaningful industry touchpoint for customer experience leadership. For Sohar International, the forum's broader themes—ranging from AI integration and personalized service journeys to data-led strategies, loyalty-building, and emotional engagement—closely align with the bank's evolving approach to CX. Participation in such platforms reflects the bank's commitment to staying attuned to emerging trends, strengthening internal capabilities, and delivering meaningful interactions that resonate beyond transactions. These recognitions come as part of a broader series of accolades that Sohar International has garnered throughout the year, underscoring its leadership across key areas of banking excellence. The bank was honored with multiple prestigious awards at the New Age Banking Summit, including Best Digital Transformation Initiative, Most Innovative CSR Initiative, and Best Bank – Growth. Additionally, Sohar International was named Oman's Most Trusted Brand 2024 by Apex Media Awards, and secured the IPO Deal of the Year 2024 at the IFN Awards—further reaffirming its market leadership, innovation-driven approach, and unwavering focus on delivering stakeholder value across all fronts. About Sohar International Sohar International is Oman's fastest-growing bank, guided by a clear vision to become a world-leading Omani service company that helps customers, communities, and people prosper and grow. With a purpose to help people 'win' by delivering responsive banking for their ever-changing world, the bank offers innovative solutions across Commercial and Investment Banking, Wealth Management, Islamic Banking, and more. Operating with a strong digital-first approach and an expanding regional footprint—including presence in the Kingdom of Saudi Arabia—Sohar International is committed to driving value through strategic partnerships and a dynamic customer experience. Learn more at
Times of Oman
05-02-2025
- Business
- Times of Oman
Oman CX Forum and Awards to focus on the future of customer experience
MUSCAT: Muscat Media Group, the leading media, events and communications company, in collaboration with Gulf Leaders Circle, is organizing the Oman CX Forum & Awards 2025. This premier event will bring together over 200 industry leaders, including CX heads, senior managers and customer experience solution providers, for an insightful and engaging forum dedicated to advancing customer experience excellence in Oman. The Oman CX Forum will feature an impressive lineup of keynote speeches, expert presentations and panel discussions, covering the latest trends, innovations and strategies in customer experience. Attendees will gain valuable insights from thought leaders and industry experts who are shaping the future of CX across various sectors. Key topics at the event will include leveraging AI and automation for enhanced customer experience, personalising customer journeys, strategies for improving customer loyalty, measuring CX success with data analytics, fostering a customer-centric culture, empowering frontline staff, enhancing emotional connections with customers, and delivering superior service experiences. A key highlight of the event will be the Oman CX Awards, recognising organisations that have demonstrated outstanding customer experience across more than 30 categories. What sets these awards apart is that winners will be determined through a nationwide online voting process, allowing consumers across Oman to choose brands that deliver exceptional experiences. Commenting on the significance of the event, Ahmed bin Essa Al Zedjali, Chief Executive Officer of Muscat Media Group, stated: 'In today's competitive business landscape, customer experience is a key differentiator that drives brand loyalty and growth. 'The Oman CX Forum & Awards will not only celebrate excellence in CX but also foster meaningful discussions that inspire businesses to elevate their customer engagement strategies. We are excited to bring together industry pioneers and decision-makers for this significant initiative.' The Oman CX Forum & Awards promises to be a landmark event for businesses that prioritize customer satisfaction and innovation. With participation from leading organisations and CX professionals, the event will serve as a unique platform for networking, knowledge-sharing, and celebrating achievements in the field.
