Latest news with #Omilia
Business Wire
15-07-2025
- Business
- Business Wire
Omilia Appoints Marios Fakiolas as Chief Technology Officer to Accelerate AI-Native Innovation
ATHENS, Greece--(BUSINESS WIRE)--Omilia, a global leader in enterprise conversational AI, proudly announces the appointment of Marios Fakiolas as Chief Technology Officer (CTO). Marios returns to Omilia at a pivotal time to lead the company's next phase of technological innovation and drive its transformation into an AI-first organization. With a career spanning more than 20 years across defense, software engineering, enterprise software, and AI startups, Marios brings a unique combination of deep technical expertise and executive leadership. He first joined Omilia in 2017 holding senior technical roles and was instrumental in shaping the company's early voice-first AI capabilities. In 2021, Marios founded HelloWorld PC, a boutique tech firm focused on AI and modern engineering practices. As CEO, he scaled HelloWorld into a trusted innovation partner delivering next-generation AI solutions across sectors. Now, he returns to Omilia with a bold vision for the future. 'I'm thrilled to return to Omilia at an exciting moment in the evolution of Conversational AI,' said Marios Fakiolas, CTO of Omilia. 'We are moving beyond bots into intelligent, agentic systems that understand context, adapt in real time, and deliver real business outcomes. My mission is to drive the agentic transformation of our products, reimagine our platform architecture, and empower our teams to innovate fearlessly. Together, we'll redefine what enterprise-grade AI can achieve.' Marios will report to Dimiris Vassos, Omilia's Chief Executive Officer and Co-founder, who leads the company's end-to-end product vision and strategy. 'Marios is a visionary thinker with battle-tested engineering leadership and a relentless focus on customer impact,' said Vassos. 'His previous work with AI-native architectures and proven ability to scale high-performance teams positions him well to lead us into the next era of Conversational AI. I'm excited to partner with Marios as we reshape the future of enterprise interactions.' Omilia's technology roadmap under Marios will be anchored on four key pillars: AI-driven engineering, cloud-native data flywheel architecture, end-to-end GenAI integration, and Agentic AI for Customer Service. His leadership signals Omilia's commitment to staying at the forefront of enterprise AI innovation, with a sharp focus on trust, scalability, and business value. About Omilia Omilia is the global standard for AI-driven customer service transformation. Our native Conversational AI platform revolutionizes how enterprises engage with customers - automating interactions with precision, empowering agents in real time, and delivering seamless, personalized experiences across all channels. Powered by deep expertise in developing proprietary Agentic AI technology, and multi-layered anti-fraud capabilities, we enable enterprises to move decisively and safely into the era of AI-first contact centers. Omilia's Unified Agentic AI learns from across the entire customer journey - from self-service to live agent interactions - unlocking continuous improvement and breaking the 'glass ceiling' of containment that legacy siloed models can't achieve. Trusted by the world's most demanding enterprises and built on over two decades of AI innovation, Omilia delivers measurable outcomes: lower costs, higher efficiency, and unmatched customer satisfaction - all while preserving the human touch where it matters most.
Business Wire
10-07-2025
- Business
- Business Wire
Omilia and Connex Cement Long-Term Collaboration, Driving Innovation in Conversational AI for Financial Institutions
ATHENS, Greece--(BUSINESS WIRE)--Omilia, a global leader in Conversational AI (CAI), and Connex, a top-tier customer experience transformation provider, are excited to announce a new milestone in their partnership: Connex's official certification as an Omilia Certified Implementation Partner (CIP). This achievement formalizes more than five years of close collaboration, during which the two companies have delivered over 15 successful projects and built a team of 20+ Omilia-certified implementation experts. Since the inception of their partnership, Omilia and Connex have worked side-by-side to bring advanced conversational AI to enterprise clients, with a particular focus on the financial services sector. Their joint projects have enabled banks and financial institutions to modernize customer service, streamline operations, and enhance security, all while delivering more natural, human-like interactions through Omilia's AI-driven platform. Omilia's Certified Implementation Partner program represents the highest standard for partner excellence, requiring rigorous training and certification. Connex's attainment of this certification is a testament to its technical expertise, deep industry knowledge, and proven ability to deliver results at scale. Omilia and Connex's partnership is distinguished by its impact on financial institutions. By leveraging Omilia's conversational AI technology, Connex has helped clients achieve higher call containment rates, improved customer satisfaction, and lower operational costs. These benefits are especially critical in the highly competitive and regulated financial sector, where customer expectations and compliance requirements are continually evolving. 'Connex has been a trusted partner of Omilia for years, with a track record of successful implementations,' commented Dimitris Vassos, CEO and co-founder of Omilia. 'Their team's deep expertise, particularly in the financial services domain, sets the stage for us to help more organizations reap the benefits of conversational AI. We look forward to many more success stories together.' 'This milestone in our partnership with Omilia is a testament to the transformative results we've achieved together over the past five years,' said Bart Markandaier, COO at Connex. 'We've brought next-generation conversational AI to leading banks, boosting their customer experience and efficiency. By becoming a Certified Implementation Partner, we're solidifying our commitment to continue innovating and delivering value for our clients well into the future.' With the Certified Implementation Partner status, Connex clients will receive not only expert implementation but also Omilia's world-class technology to address the unique needs of highly regulated sectors like finance, where service excellence and security are paramount. About Omilia Omilia is the global standard for AI-driven customer service transformation. Our native Conversational AI platform revolutionizes how enterprises engage with customers - automating interactions with precision, empowering agents in real time, and delivering seamless, personalized experiences across all channels. Powered by deep expertise in developing proprietary Agentic AI technology, and multi-layered anti-fraud capabilities, we enable enterprises to move decisively and safely into the era of AI-first contact centers. Omilia's Unified Agentic AI learns from across the entire customer journey - from self-service to live agent interactions - unlocking continuous improvement and breaking the 'glass ceiling' of containment that legacy siloed models can't achieve. Trusted by the world's most demanding enterprises and built on over two decades of AI innovation, Omilia delivers measurable outcomes: lower costs, higher efficiency, and unmatched customer satisfaction - all while preserving the human touch where it matters most. About Connex Connex is a leader in customer experience transformation, delivering integrated communications solutions that redefine how enterprises engage, serve, and support their customers. With deep expertise in system integration, automation, and AI-powered technologies, Connex helps organizations unlock seamless, intelligent, and personalized interactions across every channel. Our end-to-end approach connects data, platforms, and touchpoints to accelerate digital transformation and drive measurable business outcomes—faster resolution, lower costs, and elevated satisfaction. At the heart of our innovation strategy is our partnership with Omilia, a global standard in conversational AI. As a Certified Implementation Partner, Connex combines advanced AI with proven integration excellence to deliver next-generation customer experiences, especially in high-stakes, regulated environments like banking and government. Backed by a track record of successful deployments, our teams bring precision, agility, and industry insight to every engagement—empowering enterprises to move confidently into the era of AI-first customer service.
Business Wire
24-04-2025
- Business
- Business Wire
Omilia and Bell Integration Partner to Drive AI-Powered Customer Experience Innovation in the UK
ATHENS, Greece--(BUSINESS WIRE)-- Omilia, a global leader in Conversational Artificial Intelligence (CAI), continues to expand its European presence through a strategic partnership with Bell Integration, a trusted and leading provider of IT services and solutions in the UK. Bell will resell and implement Omilia's leading Generative-AI powered platform for customer service, enabling enterprises across all industries to deliver a new normal for contact center service and drive operational efficiencies. "Together, we are empowering enterprises to quickly and efficiently deliver smarter, more human-like customer service experiences that drive revenue.' - Dimitris Vassos, CEO of Omilia Many enterprises struggle with outdated IVRs, implementing truly omnichannel experiences, and securely scaling AI implementation while meeting rising customer expectations. By combining Omilia's CAI platform with Bell's IT implementation expertise, this partnership helps businesses modernize contact centers, enhance automation, and deliver human-like customer experiences. 'We are seeing an increasing demand in the UK from enterprises seeking a proven solution to either replace failing legacy systems or to safely embrace AI for customer service. Our partnership with Bell is enabling more businesses to realize the value of Conversational AI and Generative AI,' said Dimitris Vassos, CEO of Omilia. 'Bell's deep industry expertise, technical capabilities, and strong customer relationships make them an invaluable partner in meeting the demand for our solutions. Together, we are empowering enterprises to quickly and efficiently deliver smarter, more human-like customer service experiences that drive revenue.' 'This partnership with Omilia is a strategic step in delivering cost-effective, high-quality customer service solutions across telecom, finance, the public sector, and utilities. By integrating advanced AI, self-service capabilities, and seamless system interoperability, we are addressing the evolving demands of the industry. We are delighted that NICE introduced us to Omilia and we look forward to growing our relationship with both of these market leading companies. Our tailored, flexible, and scalable approach ensures enterprises can enhance customer experience while maintaining the agility needed for future growth,' said Faisal Abbasi, AI Services & Solutions Director at Bell Integration. About Omilia Omilia is the global standard for AI-driven customer service transformation. Our native Conversational AI platform revolutionizes how enterprises engage with customers - automating interactions with precision, empowering agents in real time, and delivering seamless, personalized experiences across all channels. Powered by deep expertise in natural language understanding (NLU), advanced speech recognition, Generative AI and proprietary large language models (LLMs), and multi-layered anti-fraud capabilities, we enable enterprises to move decisively and safely into the era of AI-first contact centers. Omilia's Unified AI learns from across the entire customer journey - from self-service to live agent interactions - unlocking continuous improvement and breaking the 'glass ceiling' of containment that legacy siloed models can't achieve. Trusted by the world's most demanding enterprises and built on over two decades of AI innovation, Omilia delivers measurable outcomes: lower costs, higher efficiency, and unmatched customer satisfaction - all while preserving the human touch where it matters most. About Bell Integration Privately owned, Bell Integration can react fast to our customers' needs, providing a full stable of cradle to the grave multi-vendor services that address the pain points of deploying, managing, supporting, and decommissioning modern, hybrid IT environments. The company has been offering our customers disruptive, market-leading technology solutions and IT managed services for 27 years, that are reducing cost, improving productivity, and increasing business efficiency. Bell works with many global Fin-techs and Telcos to ensure their IT services and infrastructure are always available, scalable, and resilient.
