Latest news with #Onix
Cision Canada
2 days ago
- Business
- Cision Canada
Onix Brings the Power of AI Agents and Agentspace to Customer Service with Acquisition of UJET Services Unit
Strengthening Onix's position as a leading partner for Google Cloud's Customer Engagement AI Suite (CES), Agentspace, and Agentic AI with preferred UJET CCaaS implementation partner status. NEW YORK, July 28, 2025 /CNW/ -- Onix, a leading provider of data, cloud, and AI solutions and a 16-time Google Cloud Partner of the Year, has acquired the professional services business unit of UJET, a cloud-native Contact Center as a Service (CCaaS) software provider. This strategic acquisition enhances Onix's position as a premier Google Cloud partner, accelerating the delivery of next-generation, AI-driven customer engagement solutions and advancing the modernization of enterprise contact centers. UJET's platform, built entirely on Google Cloud and deeply integrated with Google's Customer Engagement AI Suite (CES), plays a pivotal role in helping enterprises transform customer experiences using generative AI. With the addition of UJET's professional services team, Onix gains unmatched expertise in deploying CES solutions globally, positioning the company to scale rapidly and drive transformative outcomes for some of the world's most complex and high-volume contact centers. This integration will bring together UJET's CCaaS capabilities with Onix's unique IP, Agentic AI solutions, and Agentspace across more than 10 industries. The combined offering enables customers to deploy intelligent applications that drive higher ROI and lower total cost of ownership (TCO) in customer service operations, improve customer experience, and accelerate broader AI enablement initiatives. "Customer engagement is central to our vision, and this acquisition represents a strategic move toward greater scale, deeper specialization, and tighter alignment with Google Cloud," said Sanjay Singh, CEO of Onix. "We've been at the forefront of agentic AI driven customer service transformation. With the addition of UJET's exceptional services team, we're reinforcing our commitment to customer engagement suite & contact center excellence, which helps enterprises to enhance customer experience at a fraction of the current transaction costs." "To meet the growing demand for our platform and stay focused on our software innovation roadmap, we're partnering with Onix to scale our professional services operations," said Vasili Triant, CEO of UJET. "Onix shares our deep commitment to customer success, and their proven expertise with CES makes them a preferred partner to deliver the high-quality implementations our customers rely on." Onix is the 2025 Google Cloud Partner of the Year in Data & Analytics and industry solutions – Telecommunications. With a proven track record in deploying virtual agents, agent assist, and conversational AI, Onix has been a consistent leader in transforming customer engagement. This acquisition strengthens that leadership, establishing Onix as the preferred implementation partner for UJET's CCaaS platform and expanding its portfolio of AI-driven customer experience solutions. By harnessing Google Cloud's advanced Gemini models alongside Agentspace and its own Agentic AI platforms, Onix is uniquely positioned to help enterprises modernize customer service at scale. "UJET has played a key role in advancing our vision for AI-powered customer engagement," said Dean Kontul, Division CIO Intelligent Automation at Key Bank. "We're excited to partner with Onix on the execution of that vision for a truly modernized customer experience. Its deep alignment with Google Cloud and now UJET will translate into tangible CX transformation and support our CX orchestration priorities as we further enhance our intelligent engagement model." "Onix's M&A strategy is centered on acquiring highly strategic and complementary capabilities to our IP-led data and Agentic AI solutions, further embedding Onix deeper within its customers," said Will Fleder, Partner at Tailwind Capital. "We are thrilled to welcome the UJET professional services team to Onix. This acquisition further expands Onix's capabilities with Google CES, enhancing our credentials in CCaaS and CCAI deployments. I could not think of a better acquisition for the business in this exciting phase of modernization within the largest contact centers in the world." About Onix Onix is a pioneer in cloud, data, and AI-driven solutions, delivering cutting-edge, enterprise-grade innovations for over two decades. As a Premier-level partner within Google's Partner Advantage program and a 16-time Google Cloud Partner of the Year, Onix empowers organizations to unlock the full potential of their data through patented technologies, AI-driven automation, and deep cloud expertise. With the launch of Wingspan, the industry's first multi-capability agentic AI platform, Onix is redefining data-to-AI transformation. Wingspan's context-aware AI agents automate workflows, accelerate AI adoption, and enhance decision intelligence—all with unmatched speed and precision. Backed by proprietary IP like Eagle, Raven, and Kingfisher, Onix has helped 1,000+ enterprises drive AI-powered innovation, delivering measurable business impact and next-generation data modernization. Onix is backed by Tailwind Capital, which invested in Onix in 2022. About UJET UJET leads the way in AI-powered contact center innovation, delivering a future-proof cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.
Forbes
5 days ago
- Business
- Forbes
AI Governance In Tax Technology: The New Mandate For Trust And Transparency
Gaurav Aggarwal, Senior Vice President at Onix, Global Lead, Data & AI Solutions Engineering. In this day and age of shifting regulation, the position of tax technology is no longer merely operational—instead, it's becoming more strategic. As GenAI integrates itself into fundamental business systems, leaders in tax are no longer merely dealing with automation but accountability. For indirect tax departments—too often the behind-the-scenes guardians of confidential financial information—AI adoption guarantees faster compliance, cleaner audits and more intelligent document workflows. But here's the catch: The smarter our systems get, the more explainable, ethical and observable they have to be. Because in tax, trust is truly the currency. The Stakes Are Different In Tax Think about a customer support chatbot providing a wrong product recommendation—it's irritating. But think about an AI program misidentifying tax burdens or neglecting to monitor jurisdictional levels. The consequences aren't merely technical—they're legal. Taxing mistakes can lead to penalties, regulatory probes or, even worse, loss of stakeholders' trust. According to Thomson Reuters' "2025 Generative AI in Professional Services Report", over 70% of tax professionals support the use GenAI, yet many lack the policies to govern its responsible use. That's why tax tech leaders require more than automation—they require assurance. They need not only to respond to what decisions were taken but also understand how and why GenAI solutions made them. This change—from performance-first to governance-first—cannot be avoided. It's the cornerstone of accountable AI in a trust-sensitive environment. From 'Black Box' To Boardroom-Ready Transparency We've all heard the analogy: AI should no longer be a 'black box.' But in tax, that's not a metaphor—it's a board-level mandate. For example, if an AI model recommends a different VAT treatment for a transaction in the EU versus Asia-Pacific, compliance officers need clarity on the inputs, decision path and data models that led there. That's where explainable AI (XAI) and observability come in. According to a McKinsey 2024 global survey, 78% of organizations now use GenAI for at least one business function, yet concerns around explainability and risk remain top priorities for leaders. By inserting logs, decision trees, input-output tracing and confidence scores, companies take the first steps toward what I refer to as a "glass box" strategy—where AI isn't only auditable but intelligible. In business segments regulated by trust and oversight, that isn't a best practice—it's a business necessity. As Gartner highlights, embedding explainability into enterprise AI systems is now considered a foundational governance requirement, especially in highly regulated fields like finance and tax. Governance In Action: Five AI Mandates For Tax Leaders Here are five practical steps companies have to undertake to enable GenAI ethically and securely across their tax stack: GenAI may analyze gigantic data volumes—but context is still relevant. Tax professionals need to stay in the know to approve AI suggestions, identify edge cases and introduce judgment into decision making. AI is meant to support, not supplant, the domain expert. Consider an "AI-augmented tax strategy," where humans define the ethical compass and GenAI provides guidance through complexity. Even in taxation, bias can insinuate itself—particularly when models are trained on old rules or limited geographies. Leaders should query vendors: • What did the model get trained on? • How is bias quantified and addressed? • Is the model inspected on a regular basis for fairness? It's not about jumping to bad faith. It's about making the tools work in the complex tax environments we play in. Clients aren't obligated to have a Ph.D. in AI. But they should be told where and how AI is impacting their filings or risk assessments. A large global tax firm I recently had the opportunity to advise started sending "AI contribution summaries" to clients—short, plain-language summaries of how GenAI had influenced results. The outcome? Increased trust, reduced escalations and improved client retention. Without explicit governance, GenAI utilization can quickly move into a legal gray area. Organizations must: • Establish ownership of AI-based tax suggestions. • Revamp employee policies and ethics education. • Define escalation routes when AI results appear to be in error. AI governance is not a back-office activity—it should be part of risk, legal and operations discussions from the beginning. Before deploying GenAI in core tax functions, pilot it in sandbox environments. Employ synthetic data. Emulate edge cases. Conduct parallel analyses. One CFO I counseled insisted on a "no production without sandbox" policy in finance tech. Within three months, it avoided two high-priced compliance mistakes and ensured AI models were honed before going live. Closing Thought: Redefining Trust In The Age Of Intelligent Systems Over the next five years, tax organizations will not only be embracing GenAI—they'll be measured by whether they do so responsibly. Will they go all in on automation without thinking or prioritize governance? Will they apply AI to reduce spending or build trust? The tax leaders who approach AI governance as a strength, not a box to check, will be positioned ahead—not just in adherence but in believability. Because in a field defined by scrutiny, how you use AI may matter more than whether you use it at all. Forbes Technology Council is an invitation-only community for world-class CIOs, CTOs and technology executives. Do I qualify?
Cision Canada
7 days ago
- Business
- Cision Canada
Google Cloud Veteran Lee Moore Joins Onix Board of Directors
NEW YORK, July 23, 2025 /CNW/ -- Onix, a leading Google Cloud partner and provider of cloud, data, and AI solutions, today announced the appointment of Lee Moore to its Board of Directors. Moore brings more than two decades of enterprise leadership experience, including his recent role as Vice President at Google Cloud and global leader of Google Cloud Consulting. Moore's expertise in enterprise transformation, cloud strategy, AI enablement, and partnerships aligns with Onix's mission to unlock enterprise value through data and AI. As Vice President of Google Cloud Consulting, Moore played a key role in scaling global partnerships and enabling customer success through technology-led transformation. His strategic guidance will support Onix as it advances its AI-first service offerings, deepens client impact, and expands global delivery capabilities. "Lee's global experience leading large-scale cloud, data, and AI transformations will be invaluable as we continue to drive innovation and deliver transformative solutions for clients worldwide," said Sanjay Singh, CEO of Onix. Gurvendra Suri, Tailwind Capital Operating Executive and Executive Chairman at Onix, added, "Lee brings a unique perspective from his leadership at Google Cloud Consulting. We're excited to welcome him to the Onix Board as we continue to expand our IP-led offerings in data and AI." Will Fleder, Partner at Tailwind Capital, commented, "Lee's experience advising customers on complex data and AI projects makes him an ideal addition to guide Onix at this pivotal moment." Moore's appointment follows key company milestones, including the launch of Wingspan, the industry's first agentic AI platform, and recognition as Google Cloud's Partner of the Year for Data & Analytics – North America and Industry Solutions – Telecommunications. "I've long admired Onix for its exceptional talent and innovative solutions," said Moore. "I'm thrilled to join at this important stage and help drive Onix's growth as a leader in AI services on Google Cloud." For more information, visit About Onix Onix is a pioneer in cloud, data, and AI-driven solutions, delivering cutting-edge, enterprise-grade innovations for over two decades. As a Premier-level partner in Google's Partner Advantage program and a 16-time Google Cloud Partner of the Year, Onix empowers organizations to unlock the full potential of their data through patented technologies, AI-driven automation, and deep cloud expertise. With the launch of Wingspan, the industry's first multi-capability agentic AI platform, Onix is redefining the data-to-AI transformation journey. Wingspan's context-aware AI agents automate workflows, accelerate AI adoption, and enhance decision intelligence — all with unmatched speed and precision. Backed by proprietary IP such as Eagle, Raven, and Kingfisher, Onix has supported more than 1,000 enterprises in driving AI-powered innovation and delivering measurable business impact and next-generation data modernization. Onix is backed by Tailwind Capital, which invested in the company in 2022.
Forbes
24-06-2025
- Business
- Forbes
From Back Office To Brain Trust: Why GCCs Need To Become AI Innovation Engines
Gaurav Aggarwal, Senior Vice President at Onix, Global Lead, Data & AI Solutions Engineering. India's global capability centers (GCCs) are light years from where they started life as low-cost delivery centers. They now occupy a position of leadership at the intersection of enterprise retransformation and technological rebirth. As the era of AI-born business speeds up, GCCs come to a critical juncture: Will they drive change to intelligence-driven innovation or be left in the dust? In order to survive this new world, GCCs will have to transform from execution machines to AI-fueled centers of innovation. The potential is not abstract—it's already taking shape, and India is particularly well-placed to drive it. India's Strategic Advantage: Talent With Traction India's advantage isn't in quantities, but in quality. Indian GCCs now boast more than 160,000 product professionals. No longer are they passive appendages to global operations but serve as active co-creators of value. For example, look at RapidAI: It co-produced real-time stroke care technology from its India center. Or consider Mercari India, which was instrumental in pioneering mobile payments and digital asset platforms. These instances show a broader movement: India is no longer implementing innovation—it is pioneering it. Four Imperatives To Redefine GCCs To maximize AI, GCCs need to reinvent their setup, strategy and capabilities. Here's how the most advanced centers are redirecting: 1. Build capability tracks, not career rracks. Rather than vertical hierarchies, GCCs are enabling cross-disciplinary development in AI engineering, platform design and product strategy, fostering innovation through integrated teams. 2. Co-create IP with business units. GCCs are putting engineers and product leaders in business pods together to co-design roadmaps—not just implement them. This combination brings velocity, pertinence and ingenuity. 3. Institutionalize AI-first centers of excellence. At the forefront of GCCs are codifying their innovation frameworks with results-driven centers of excellence (CoEs) in generative AI, intelligent automation and cyber resilience. These are not think tanks—these are creators of measurable value. 4. Align KPIs with outcomes, not outputs. Legacy delivery metrics are being replaced by impact-based KPIs—like AI model deployment rate, product velocity and innovation cycles with business outcomes. The AI-First Operating Playbook GCCs at the forefront of this transformation are adopting a systematic, AI-native model for transformation that entails: • AI-Native Development Environments: Integration of AI across all phases of product delivery from development to test and deployment speeds up and streamlines. • Data As A Product: GCCs are shifting focus from data management to generating monetizable insights-as-a-service through strong governance. • Adaptive Applications: Static platforms are giving way to smart systems that tailor experiences and adapt based on user behavior. Services-as-software are being redesigned as modular, reusable AI building blocks that scale effectively across functions. • Responsible AI Governance: Ethical AI practices, performance dashboards and business-aligned impact metrics are now integrated into GCC operating frameworks from the ground up. While GCCs enjoy significant in-house momentum, many struggle at scale with AI solutions. Poor access to nascent technologies, toolchains and industry patterns is a common roadblock. Here's where specialist system integrators (SIs) play key collaborative partners—never to outsource but to speed things up. A hybrid GCC-SI model can enable businesses to combine profound internal knowledge with external execution speed and expert AI knowledge. Where GCCs Should Cooperate To accelerate impact, GCCs need to collaborate with specialist SIs in these strategic domains: • AI Model Development: For enterprise-level personalization and decision intelligence. • Cybersecurity And Risk: AI-driven threat monitoring for threats, fraud and compliance. • Cloud And MLOps: Scalable infrastructure for continuous AI delivery and monitoring. • Business Process Automation: Intelligent workflows in finance, HR and supply chain. • Industry-Specific AI Solutions: Industry-specific use cases in BFSI, healthcare, retail and more. • Data Ethics And Governance: Fairness, explainability and auditability. • Future-Proofing with Next-Gen AI Readiness: Understanding quantum and edge AI technologies for future-proofing. A Blueprint For Strategic Co-Ownership The future will not be for GCCs that are stuck in legacy models or attempt to scale AI alone. It will be for those that assume ownership of AI strategy and governance, with the ability to scale innovation quickly and responsibly with the help of trusted partners. India's GCCs are poised to lead this transformation, with the market projected to grow from $64.6 billion in FY24 to over $100 billion by FY30. The moment is now to double down on reinvention—because the GCCs that co-create the future will create the enterprises of tomorrow. Forbes Technology Council is an invitation-only community for world-class CIOs, CTOs and technology executives. Do I qualify?
Associated Press
09-04-2025
- Business
- Associated Press
Onix Introduces Wingspan: A Revolutionary Industry-First Multi-Capability Agentic AI Platform for Enterprises
Wingspan Empowers Data Modernization and AI Agent Deployment with Context Awareness, Delivering Measurable ROI LAS VEGAS, April 9, 2025 /PRNewswire/ -- Onix, a leader in cloud, data, and AI-driven solutions, today announced the launch of Wingspan, an industry-first multi-capability agentic AI platform poised to accelerate data-to-AI transformation and deliver substantial returns on investment (ROI). Unveiled at Google Cloud Next 25, Wingspan empowers enterprises to create advanced, context-aware data platforms and deploy domain-specific AI agents, leading to enhanced user productivity and actionable AI-driven insights. 'Wingspan is engineered to meet the real-world complexities of modern enterprises,' said Sanjay Singh, CEO at Onix. 'By leveraging a powerful context engine and autonomous AI agents, Wingspan delivers scalable intelligence that integrates seamlessly across environments. It's not just about deploying AI — it's about deploying AI that understands your business and drives measurable impact.' Wingspan integrates Onix's proprietary technologies for data modernization and context engine IPs, including Eagle, Raven, Pelican, and the synthetic data generator, Kingfisher. The platform is embedded with new capabilities, including autonomous and deterministic AI agents. When combined with Onix's consulting services, it offers a robust and comprehensive solution that enables 2-3X faster adoption of modern data platforms and domain-specific AI use cases, as compared to traditional approaches. Launch customers have achieved significant value with Wingspan, accelerating AI initiatives to production within 4 weeks. 'New innovation from Onix gives our joint customers the ability to accelerate data modernization and AI adoption,' said Yasmeen Ahmad, Managing Director, Data Analytics, Google Cloud. 'Onix's Wingspan brings autonomous intelligence and an integrated agentic AI approach to the Google Cloud ecosystem, empowering businesses to leverage their data more effectively and accelerate AI-driven transformation on Google Cloud.' At the core of Wingspan is a powerful context engine, powered by Eagle's enterprise knowledge graph, which understands intricate enterprise data ecosystems and processes. The platform supports full integration with Google Cloud AI products, including an out-of-the-box seamless integration with the recently announced Google Agentspace. By unifying data, lineage, process, and AI, Wingspan empowers users with context-aware, adaptive, and aligned intelligence through AI agents that operate within the organization's specific business language and processes. 'In today's fast-paced digital landscape, enterprises face a continuous challenge with unstructured and fragmented data, which hampers their ability to adopt cutting-edge automation frameworks and AI technologies. Onix's Wingspan platform will help companies seamlessly accelerate data modernization, integrate automation, and drive AI insights and recommendations to bridge this gap,' said Doug Howland, SVP Cloud and Security at Calix. With the launch of Wingspan, Onix continues to innovate in cloud, data, application transformation, and AI enablement, providing enterprises with enhanced autonomy and operational efficiency. The recent recognition Onix received by winning the 2025 Google Cloud Partner of the Year Awards in the Data & Analytics - North America and Industry Solutions - Telecommunications categories and as a partner for Google Agentspace, underscores Onix's commitment to delivering intelligent, data and AI-driven industry solutions that simplify transformation and drive substantial business impact. Partnering with Google Cloud, Onix is helping enterprises unlock the full potential of their data and achieve significant financial returns. About Onix Onix is a pioneer in cloud, data, and AI-driven solutions, delivering cutting-edge, enterprise-grade innovations for over two decades. As a Premier level partner within Google's Partner Advantage program and a 16-time Google Cloud Partner of the Year, Onix empowers organizations to unlock the full potential of their data through patented technologies, AI-driven automation, and deep cloud expertise. With the launch of Wingspan, the industry's first multi-capability agentic AI platform, Onix is redefining data-to-AI transformation. Wingspan's context-aware AI agents automate workflows, accelerate AI adoption, and enhance decision intelligence—all with unmatched speed and precision. Backed by proprietary IP like Eagle, Raven, and Kingfisher, Onix has helped 1,000+ enterprises drive AI-powered innovation, delivering measurable business impact and next-generation data modernization.
