Latest news with #OnlineDisputeResolution
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Business Standard
20-07-2025
- Business
- Business Standard
Sebi resolves 4,415 investor complaints in June via SCORES platform
Stock market regulator Securities and Exchange Board of India (Sebi) resolved 4,415 complaints through its online grievance redressal platform, SCORES, in the month of June. The regulator received 4,959 fresh complaints in June, and a total of 5,107 grievances remained unresolved at the end of the month, slightly higher than the 4,563 cases that were pending as of May 31, Sebi said in a public notice on Friday. SCORES, or Sebi Complaint Redress System, is an online platform that facilitates investors in lodging and tracking complaints against listed companies and registered intermediaries. The regulator highlighted that the average resolution time taken by entities to submit the Action Taken Reports (ATRs) in June was eight days, while the average time taken for complaints under First Level Review was four days. Under the SCORES 2.0 mechanism, complaints are automatically forwarded to the respective entities, which are required to respond within 21 days. If an investor is not satisfied, they have 15 days to seek a First Level Review. A similar review opportunity is available at the Second Level with the designated body and subsequently with Sebi, each within a 15-day window. Complaints are also treated as resolved if the investor chooses the Online Dispute Resolution (ODR) mechanism.
India Today
15-07-2025
- Business
- India Today
Goa Institute of Management qualifies as first Indian b-school for Oxford finals
The Goa Institute of Management (GIM) has become the first Indian business school to reach the global finals of the 'Map the System' competition, held by the Skoll Centre for Social Entrepreneurship at the University of Oxford. The final event took place from July 3 to 6 at Oxford's Sad Business School.A total of 134 students from 50 institutions across 17 countries were selected after campus and national rounds. Over 1,750 participants entered the contest GIM team -- Aryan Rajpal, Shubham Das, Dhruv Bhagat, Aditi Naringe, and Yash Kabra, all PGDM second-year students, presented their project titled Mapping Access to Justice in India. It looked at deeper issues in India's legal system, beyond delays and studied how lack of infrastructure, old systems of thinking, and poor accountability affect justice team used tools like the Iceberg Model and causal loop diagrams to map the team also highlighted Online Dispute Resolution (ODR) as a practical, technology-driven solution to improve access to STUDENTS REACH OXFORD WITH JUSTICE RESEARCH PROJECTThe competition asked students to present research in written, visual, and oral forms. The focus was not on solving problems quickly but on understanding root GIM students were mentored by Professor Pravat Surya Kar, Professor Andy Silveria, and Prof. Karman project qualified for the global round after winning earlier stages at the institute Oxford, the students presented their findings before a panel of experts from academia, policymaking, and the social impact sector. The event also included workshops, speaker sessions, and networking with global Ajit Parulekar, Director of GIM, congratulated the team and said their work reflects the institute's efforts to promote systems thinking and problem-based it a turning point in their academic journey, the students said the contest helped them look beyond surface issues and understand complex systems behind everyday this recognition, GIM joins a growing list of Indian institutions gaining ground on global platforms in the area of social innovation and problem mapping.- Ends
Time of India
19-06-2025
- Business
- Time of India
Online resolution for late MSE payments likely from next week
The government is likely to next week roll out Online Dispute Resolution (ODR) for speedier resolution of delayed payment disputes for micro and small enterprises , officials said. Presently, the Samadhaan portal provides limited digital services to MSEs such as registration for dispute resolution. Under the proposed mechanism, parties can not only register their delayed payment cases but also submit documents on the portal as evidence to strengthen their case. "Right from the filing stage, sending notice, and hearing every bit will be digitised. Samadhaan portal will be subsumed under ODR. The scheme promotes document-only dispute resolution, as in commercial disputes, documents override verbal submission, " a government official told ET. MSEs will also be provided concessions in application, documentation and other processing fees. The ODR mechanism under the MSME Development Act seeks to strengthen institutional support by building human resource and technological capacity of the Micro and Small Enterprises Facilitation Council (MSEFC), set up under the MSMED Act, the official added. These MSEFCs will be financially assisted under the scheme to create legal capacity. Live Events The MSMED Act prescribes a 45-day window for buyers to pay their MSME suppliers, failing which they become liable to payment of interest. As part of the ODR, the government is also giving a push to AI, allowing parties to opt for an AI-facilitated dispute settlement process before approaching MSEFC.
Time of India
02-06-2025
- Business
- Time of India
Sebi Enhances Investor Charter to Boost Financial Literacy and Inclusion, ET LegalWorld
Markets regulator Sebi on Monday tweaked the investor charter for investment advisers and research analysts to enhance financial inclusion and financial literacy. This came in view of the recent developments in the securities market, including the introduction of the Online Dispute Resolution (ODR) platform and SCORES 2.0 -- a web-based centralised grievance redressal system of Sebi. Advt Advt Join the community of 2M+ industry professionals Subscribe to our newsletter to get latest insights & analysis. Download ETLegalWorld App Get Realtime updates Save your favourite articles The modified charter includes vision, mission, services provided to investors and details of business transacted by investment advisers (IAs) /research analysts with respect to their investors, according to separate it includes rights and responsibilities of investors; details of redressal mechanism available to investors and how to access it, along with formats for investors complaints data to be disclosed monthly by IAs and RAs on their website and mobile applications and trend of annual disposal of markets regulator has investment advisers and research analysts to bring the investor charter to the notice of their clients (existing as well as new clients) by disclosing the charter on their respective websites and mobile they have been asked to make the charter available at prominent places in the office and provide a copy of the charter as a part of the client onboarding process, through e-mails or letters ensure transparency in the Investor Grievance Redressal Mechanism, all IAs and RAs will continue to disclose on their respective websites and mobile applications the data on complaints received against them or against issues dealt by them and redressal thereof, latest by the 7th of the succeeding month in a prescribed format, Sebi in December 2021, issued an investor charter for IAs and RAs detailing the services provided to investors and, the rights of investors, among was aimed at facilitating investor awareness about various activities which an investor deals with, such as the opening of an account, KYC and in-person verification, complaint resolution, issuance of contract notes and various statements.
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Business Standard
02-06-2025
- Business
- Business Standard
Sebi updates investor charter for advisers, analysts to aid literacy
Markets regulator Sebi on Monday tweaked the investor charter for investment advisers and research analysts to enhance financial inclusion and financial literacy. This came in view of the recent developments in the securities market, including the introduction of the Online Dispute Resolution (ODR) platform and SCORES 2.0 -- a web-based centralised grievance redressal system of Sebi. The modified charter includes vision, mission, services provided to investors and details of business transacted by investment advisers (IAs) /research analysts with respect to their investors, according to separate circulars. Additionally, it includes rights and responsibilities of investors; details of redressal mechanism available to investors and how to access it, along with formats for investors complaints data to be disclosed monthly by IAs and RAs on their website and mobile applications and trend of annual disposal of complaints. The markets regulator has investment advisers and research analysts to bring the investor charter to the notice of their clients (existing as well as new clients) by disclosing the charter on their respective websites and mobile applications. Also, they have been asked to make the charter available at prominent places in the office and provide a copy of the charter as a part of the client onboarding process, through e-mails or letters etc. To ensure transparency in the Investor Grievance Redressal Mechanism, all IAs and RAs will continue to disclose on their respective websites and mobile applications the data on complaints received against them or against issues dealt by them and redressal thereof, latest by the 7th of the succeeding month in a prescribed format, Sebi said. Sebi, in December 2021, issued an investor charter for IAs and RAs detailing the services provided to investors and, the rights of investors, among others. This was aimed at facilitating investor awareness about various activities which an investor deals with, such as the opening of an account, KYC and in-person verification, complaint resolution, issuance of contract notes and various statements. (Only the headline and picture of this report may have been reworked by the Business Standard staff; the rest of the content is auto-generated from a syndicated feed.)
