Latest news with #PCI-compliant
National Post
14 hours ago
- Business
- National Post
Sutherland Announces Enterprise-Ready Agentic AI Delivering Real-World Business Outcomes
Article content Advanced deployments across media and telecom drive digital outcomes in CX, compliance, and operational agility Article content ROCHESTER, N.Y. — Sutherland, a global leader in business and digital transformation, is redefining what's possible when people and AI work together. Its Agentic AI solutions are now powering smarter, more efficient operations for some of the world's leading brands. Modular, flexible, and designed to scale, Sutherland's Agentic AI goes beyond task automation to solve real business problems. By combining human judgment with intelligent automation, Sutherland is helping organizations create secure and adaptable digital experiences that are built to last. Article content These deployments are already driving real results for tier-1 media and telecom enterprises, showcasing some of the most advanced, real-world uses of Agentic AI today. As businesses face mounting pressure to cut costs, protect sensitive data, and elevate customer experiences in real time – without expanding headcount – Sutherland provides a clear path forward. Article content Its enterprise-ready platform brings together a dynamic network of specialized AI agents that flex with the needs of the business. These agents handle everything from real-time translation and fraud detection to post-interaction analysis and automated coaching. As a result, organizations can move faster and deliver better outcomes without compromise. Article content 'Our vision for Agentic AI is rooted in collaboration – not just automation,' said Doug Gilbert, Chief Information Officer and Chief Digital Officer at Sutherland. 'We have engineered intelligent agents that think, learn, and evolve alongside humans to solve the most complex business challenges – from regulatory compliance to dynamic customer support. This is where digital transformation gets real.' Article content A leading global streaming platform chose Sutherland's Agentic AI to improve both digital and human-led customer interactions. The AI teams up with live agents in real time, analyzing questions on the spot and pulling the most relevant answers from a vast knowledge base. It actively suggests responses, summarizes calls, and recommends subscription upgrades – learning and improving with every interaction, thanks to ongoing human feedback. The result? Faster support and a smoother, more satisfying experience for both customers and agents. Article content Other key outcomes include: Article content U.S. Telecom Leader Protects Customer Data and Stays Compliant, Without Rewriting a Single Line of Code Article content When stricter FCC regulations demanded better protection for sensitive customer data, a top 3 U.S. telecom provider turned to Sutherland's Agentic AI to meet the challenge. The solution was rolled out rapidly across 27 legacy systems and 126,000 agents – seamlessly, without disrupting daily operations. Article content Sutherland's PCI-compliant AI agents automatically detect and remove sensitive data from voice calls, chats, transcripts, and screen recordings in real time. No rewrites. No delays. Just reliable, scalable protection. Article content Beyond compliance, the platform helps the telecom giant: Article content Detect fraud as it happens and securely process payments Analyze interactions post-call with built-in audit trails Unite all communication channels – voice, email, chat, social, and SMS – on a single recording platform Article content Today, Sutherland's Agentic AI is driving real results across highly regulated industries – from media and telecom to healthcare and logistics. By blending powerful AI platforms with automation and human insight, Sutherland is helping businesses stay compliant and create meaningful, lasting change. Article content About Sutherland Article content Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics. Article content For Enterprises, these are key factors of success. For us, they're our core expertise. Article content We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering – the foundation that powers rapid innovation and scalable business transformation. Article content We've created over 200 unique inventions under several patents across AI and other emerging technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless 'as-a-service' model. Article content Article content Article content
CBS News
18-07-2025
- Business
- CBS News
VGS, The World's Leader in Payment Tokenization, Enables Businesses to Solve Critical Security and Payment Challenges
This content was provided by Acumen Media for VGS. In the past decade, nearly any consumer who has made a purchase online has likely experienced the pain of a credit or debit card breach. When this happens, merchants feel the impact, either through their bottom line or a tarnished public image. VGS helps merchants securely store and manage sensitive data to prevent those breaches. VGS is the world's leader in payment tokenization and a trusted credential management platform. Depended upon by Fortune 500 companies, merchants, fintechs and banks alike, VGS has been revolutionizing the secure storage of sensitive data since 2015. With over 5 billion tokens managed globally, VGS's mission is to transform the way sensitive data is secured, enabling organizations to manage their data across cards, bank accounts and digital wallets with seamless ease. With the VGS Vault, merchants collect, protect and exchange sensitive data from a processor-agnostic, PCI-compliant environment. This reduces a merchant's liability, insulates their business from risk exposure, minimizes fraud and alleviates compliance overhead by replacing raw data with non-sensitive tokens. The VGS Vault helps businesses scale quickly by providing them with the freedom to operate on sensitive data, including personally identifiable information (PII), without their systems ever touching it. The VGS platform helps merchants implement a strategic approach to payment orchestration, offering the flexibility to intelligently route each transaction to the ideal payment service provider (PSP). VGS gives merchants control of routing their payments, allowing them to optimize costs, improve performance and enhance security, all while providing a seamless payment experience to their valued customers. The VGS Card Management Platform is a card lifecycle management solution that provides a trusted payments infrastructure. Merchants can manage data and value-added network services to obtain the most up-to-date card-on-file information in one secure location through a single API integration. Enterprise customers with multiple data locations or PSPs are able to maintain the highest-quality card data by automatically retrieving updated card information to reduce declined transactions due to expired or changed card details. Additionally, merchants can leverage VGS's direct integrations to ensure the best response times to enrich card data. Merchants who work with VGS can expect an increase in authorization rates, more streamlined operations and a faster ROI. VGS has proudly built a platform that empowers merchants to take control of their payments strategy. Merchants can handle card payments more securely, efficiently and cost-effectively because VGS abstracts away the complexities of sensitive data management and PCI compliance, while still providing access to valuable payment network services through a unified platform. At VGS, we're not just securing payments, we're empowering businesses to unlock new possibilities in the ever-evolving payment landscape. This advertiser content was paid for and created by Acumen. Neither CBS News nor CBS News Brand Studio, the brand marketing arm of CBS News, were involved in the creation of this content.
Business Wire
30-06-2025
- Business
- Business Wire
Monetate Acquires SiteSpect to Deliver AI-Native Personalization and Testing at Enterprise Scale
DALLAS--(BUSINESS WIRE)--Monetate, the leading AI-driven personalization platform, today announced it has acquired SiteSpect, a leader in A/B testing, to drive next-generation digital experience optimization. This acquisition accelerates Monetate's vision to deliver intelligent, intentional, and individualized experiences at scale, powered by agentic AI and backed by the industry's most advanced, enterprise-grade infrastructure. 'This is not a retrofit, it's a reinvention. We're bringing together two complementary technologies and teams to create a future-proof solution that will determine where digital experience optimization is going—instead of where it's been.' Share The combination of Monetate's real-time personalization and SiteSpect's zero-flicker testing will yield an industry-first solution for enterprise-grade personalization, testing, and optimization. For the first time, global ecommerce and digital experience leaders can access unified client-side and server-side experimentation with full personalization capabilities in a single solution, designed for scalability and regulatory compliance. Monetate is now the only enterprise solution that can guide organizations through every stage of their digital experience journey with confidence, clarity, and creativity, according to Monetate CEO Steve Maher. "We're building the future of experience orchestration," said Maher. "With the combined strengths of Monetate and SiteSpect, we are tripling our combined engineering capacity while boosting the performance of our strategy consulting teams. This means faster innovation, more strategic guidance, and greater value for every customer, without compromising what makes each platform exceptional. It's not just a leap forward for us; it's an inflection point for the entire industry, and a huge win for our customers." Monetate, a highly profitable, well-capitalized company, growing at over 30% annually, and backed by leading public and private investors with over $400 billion in assets under management, supports thousands of global blue-chip customers. The addition of SiteSpect's patented technology, deep experience in private cloud and on-premise deployments, and enterprise-grade security, including HIPAA-ready and fully PCI-compliant solutions, will allow Monetate to expand into highly regulated sectors such as healthcare and financial services. A Next-Generation Digital Optimization Platform This acquisition yields a best-in-class solution for brands seeking a true enterprise-grade approach to experimentation and personalization. Existing customers will benefit from accelerated development, deeper expertise, and seamless support, while new customers gain immediate access to a powerful, AI-native platform purpose-built for scale and security. Highlights of the unified solution include: Hyper-Personalization at Scale – Every interaction shaped by real-time behavioral, contextual, and historical signals, powered by agentic AI and advanced product recommendations Zero Flicker Experimentation – Client-side agility meets server-side power with latency-free, performance-grade testing AI-Native Architecture – Designed from the ground up for transparency, security, and explainability; ideal for regulated industries Mobile-Optimized Personalization – Tailored experiences delivered with speed, relevance, and consistency across every device Omnichannel Reach – Seamless personalization across web, mobile, email, in-store, and customer care Security-First, Enterprise-Grade – HIPAA-ready and fully GDPR and PCI compliant; built to exceed global standards for data protection 'This is not a retrofit—it's a reinvention,' said Maher. 'We're bringing together two complementary technologies and teams to create a future-proof solution that will determine where digital experience optimization is going—instead of where it's been.' To learn more about this new chapter, visit Monetate, the leading AI-driven personalization solution, delivers intelligent, intentional, and individualized digital experiences at scale, powered by agentic AI and backed by the industry's most advanced, enterprise-grade infrastructure. Ecommerce and digital experience leaders rely on Monetate for next-generation digital experience optimization.
Yahoo
30-01-2025
- Business
- Yahoo
CSG Forte Wins TSG Real Transaction Metrics Awards for Second Consecutive Year
Earns recognition for "Best Gateway Uptime" and "Lowest Minute Outage" in North America DENVER, January 30, 2025--(BUSINESS WIRE)--TSG (The Strawhecker Group) recognized CSG Forte, a leader in complete and customizable digital payments, as the payment gateway provider with the "Best Gateway Uptime" and "Lowest Minute Outage" in North America. TSG's always-on Global Experience Monitoring platform benchmarks gateway performance by conducting 24/7/365 pings to locations across the globe. Based on credit card transaction performance and merchants' perspectives of performance at checkout, CSG Forte earned TSG's two top honors for payment gateway stability and reliability. "Merchants and developers need to know they can depend on their payment infrastructure at all times," said Mike Strawhecker, president, TSG. "With a payments partner that maximizes uptime and limits outages, merchants and developers can strengthen revenue, protect customer relationships and avoid bottlenecks. We were impressed by CSG Forte's gateway stability and consistently strong performance across locations in North America." "Payment gateway interruptions are not just inconvenient for merchants; they can lead to lost business and diminished customer loyalty," said Sukanya Madhavan, chief product and technology officer, Payments, CSG. "In a world where customers' expectations for fast, effortless checkout experiences are sky-high, merchants need a payment partner they can trust to deliver a seamless experience. With a robust, reliable payment gateway, merchants can focus less on service interruptions and more on bringing value to their customers. For the second consecutive year, TSG's analysis has confirmed our commitment to performance and stability for the 130,000+ worldwide businesses who rely on CSG's platform." Learn about the latest improvements and innovations to CSG's payment platform in the CSG Forte 2024 Unwrapped eBook, and read how integrating payments helped one property management independent software vendor (ISV) achieve nearly 40% year-over-year revenue growth. About CSG Forte CSG Forte delivers digital payments solutions that help organizations scale faster and smarter. With CSG Forte, organizations process omnichannel payments across a best of breed, PCI-compliant digital platform that allows customers to make any payments, via any channel, at any time. Our award-winning technology empowers organizations to modernize how customers pay bills, increasing on-time payments and customer satisfaction while using a single low-code, unified digital platform. CSG Forte processes 215 million transactions annually, totaling over $164 billion in payments, for more than 130,000 worldwide businesses across government, property management, telecom, healthcare and other industries. CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. Our customer experience, billing and payments solutions help companies of any size make money and make a difference. With our SaaS solutions, company leaders can take control of their future and tap into guidance along the way from our fiercely committed and forward-thinking CSGers around the world. To learn more, visit and and connect with us on LinkedIn and Twitter. View source version on Contacts Julia DakhliaPublic Relations+1 (402) John ReaInvestor Relations+1 (210) Sign in to access your portfolio
