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Gulf Insider
a day ago
- Business
- Gulf Insider
UAE Leads World in Mobile Shopping in 2025
The UAE has emerged as the top mobile shopping market globally, according to the newly released 2025 Global Digital Shopping Index – UAE edition, commissioned by Visa Acceptance Solutions and conducted by PYMNTS Intelligence. Based on a survey of 1,679 consumers and 329 merchants across the country, the report found that 67 per cent of UAE consumers used a mobile phone as part of their most recent retail purchase — a 23 per cent increase since 2022. The data confirms the UAE's position as a global leader in mobile-first digital commerce. With 37 per cent of all online purchases in the United Arab Emirates made via mobile devices, the country ranks ahead of Singapore (34.8 per cent), the UK (27.6 per cent), and Brazil (24.4 per cent). The index also highlights the UAE's strong embrace of biometric authentication, with 32 per cent of shoppers using fingerprint or facial recognition to complete their latest online retail transaction — nearly double the global average of 17 per cent. Salima Gutieva, Visa's Vice President and Country Manager for United Arab Emirates, said: 'The UAE's approach shows what is possible when all stakeholders work together to build the future of commerce. 'Visa is delighted to contribute to the UAE government's digital commerce agenda, and we remain committed to working with local businesses and banks to introduce innovations such as Visa's Click to Pay that can deliver the digital payment experiences that today's consumers demand.' The report also notes that 53 per cent of consumers in the United Arab Emirates prefer cross-channel shopping, combining in-store, mobile, and online experiences — the second-highest rate in the world. Additionally, 38 per cent of shoppers opted for home delivery through mobile or desktop during their last retail purchase. Consumer preferences continue to shape the UAE's digital economy. The report shows: 75 per cent of shoppers value rewards programmes 73 per cent expect free shipping 70 per cent want price-matching offers Millennials lead mobile adoption with 73 per cent using phones to shop, followed closely by Generation Z and Generation X. Baby boomers and seniors show significantly lower mobile engagement, with only 18 per cent using a mobile device for their last read:
Hi Dubai
a day ago
- Business
- Hi Dubai
UAE Leads the World in Mobile Shopping Adoption: Visa
The UAE has become the global leader in mobile shopping, outpacing advanced markets like Singapore and the UK, according to the 2025 Global Digital Shopping Index released by Visa Acceptance Solutions and PYMNTS Intelligence. The report, based on a survey of 1,679 consumers and 329 merchants, found that 67% of UAE consumers used their phones during their most recent retail purchase—a 23% jump since 2022. With 37% of transactions completed fully on mobile, the UAE tops the world in mobile-driven shopping experiences. Consumer preferences continue to shift toward convenience and innovation. Thirty-two percent used biometric authentication such as fingerprint or facial recognition, nearly double the global average. Cross-channel shopping is also on the rise, with over half of UAE shoppers blending physical and digital retail touchpoints. Local consumers also ranked among the highest globally in valuing loyalty rewards (75%), free shipping (73%), and price matching (70%). Notably, 38% opted for home delivery via mobile or desktop for their most recent retail purchase. Millennials lead the mobile-first movement at 73%, while Gen Z and Gen X follow closely. Older generations lag behind, with only 18% of baby boomers and seniors using mobile devices for their latest purchase. Visa's UAE Country Manager Salima Gutieva credited the strong collaboration between merchants, regulators, and tech providers for driving innovation. 'The UAE's approach shows what is possible when all stakeholders work together to build the future of commerce,' she said. These findings reflect the UAE's push to remain at the forefront of digital transformation, creating a seamless, secure, and tech-forward retail ecosystem. News Source: Emirates News Agency
Time of India
a day ago
- Business
- Time of India
UAE leads the world in mobile shopping usage, global survey reveals
The UAE has been ranked first globally for mobile shopping usage, with 67% of consumers using their smartphones for their most recent purchase whether online or in-store, according to the 2025 Global Digital Shopping Index. Tired of too many ads? go ad free now The report places the UAE ahead of other tech-savvy markets like Saudi Arabia (66%) and Singapore (65%), cementing its position as a leader in digital retail engagement. Mobile Shopping Surges Across the UAE Smartphone usage for retail purchases in the UAE has grown by 23% since 2022, driven by demand for convenience, security, and seamless omnichannel experiences. The UAE also leads in online purchases via mobile devices at 37%, according to the survey, which was commissioned by Visa Acceptance Solutions and conducted by PYMNTS Intelligence. The study gathered insights from 1,679 consumers and 329 merchants between October 17 and December 9, 2024, across eight global markets. In-Store Shoppers Also Go Mobile While mobile is dominant online, it's also transforming the in-store shopping experience: 73% of UAE consumers use their phones in-store to compare prices, search for coupons, or collect loyalty rewards. This high engagement reflects a growing comfort with blended retail journeys, where the mobile device acts as a shopping assistant both digitally and physically. Generational Breakdown of Mobile Shopping Habits Although mobile shopping spans all age groups, adoption rates vary: Millennials lead with 73% adoption, the highest among all age groups. Gen X surprisingly outpaces Gen Z , highlighting a more established reliance on mobile shopping. , highlighting a more established reliance on mobile shopping. Baby boomers and seniors show much lower adoption, with only 18% using smartphones for their latest purchase. Security and Convenience Fuel Mobile Growth UAE consumers cite security and ease of use as key reasons for their high mobile engagement: 32% of users used biometric authentication (fingerprint or facial recognition) in their latest online transaction that is almost double the global average. One-third of shoppers chose one-click checkout via third-party platforms, far exceeding the global average of 17%. Cross-Channel Shopping on the Rise Consumers and businesses in the UAE are increasingly adopting cross-channel shopping features, allowing seamless transitions between online and offline retail: 53% of UAE shoppers already use or are interested in using cross-channel features. On the business side, 56% of merchants currently offer these options, while 28% plan to implement them. This alignment between consumer expectations and retailer offerings positions the UAE as a leader in digital commerce innovation. Daily Shopping Habits Highlight Mobile Preference According to the index: UAE shoppers perform 1.5 mobile shopping activities per day, second only to Saudi Arabia. They use mobile phones for product research an average of 17 days per month, preferring smartphones over computers across all digital shopping tasks.
Al Etihad
2 days ago
- Business
- Al Etihad
UAE ranks first globally in mobile shopping usage, survey reveals
3 July 2025 00:00 MAYS IBRAHIM (ABU DHABI)Sixty-seven percent of UAE shoppers have used their phones for their latest retail purchase, whether online or in-store. This makes the country the top-ranking nation for consumer mobile shopping engagement, according to the 2025 Global Digital Shopping shopping usage in the UAE has increased by 23% since 2022, placing the country ahead of Saudi Arabia (66%) and Singapore (65%), among the eight countries surveyed, the index showed. The research, commissioned by Visa Acceptance Solutions and conducted by PYMNTS Intelligence, draws on responses from 1,679 consumers and 329 merchants surveyed between October 17 and December 9, 2024. The UAE leads in online shopping via mobile devices at 37%, the report added. When it comes to in-store purchases, 73% of the country's consumers use their phones to compare prices, find coupons, and collect loyalty mobile-first trend cuts across age groups, though millennials lead in adoption at 73%. Surprisingly, younger Generation Z consumers trail behind Generation X. Among baby boomers and seniors, just 18% reported using a mobile phone for their latest purchase. Security and convenience are major drivers of mobile engagement for UAE shoppers. The survey showed that 32% of UAE consumers used biometric authentication, such as fingerprint or facial recognition, in their latest online retail transaction - nearly double the global average. Additionally, one in three UAE shoppers opted for a one-click checkout via a third party, which is well above the global average rate of 17%. The report also stated that more than half (53%) of UAE consumers say they have used or want to use cross-channel shopping features at the merchant where they most frequently percent of the country's merchants say they currently offer cross-channel shopping, while 28% say they plan to implement these features. According to the report, consumers in the UAE conduct about 1.5 mobile shopping activities per day, placing them second only to Saudi Arabia. They also browse or research products via mobile 17 days a month, on average, and consistently favour smartphones over computers for every digital shopping activity measured.
Gulf Today
2 days ago
- Business
- Gulf Today
UAE consumers lead world in mobile shopping: Visa
The UAE has emerged as the world's leading market for mobile shopping, according to the 2025 Global Digital Shopping Index, UAE edition, commissioned by Visa Acceptance Solutions and conducted by PYMNTS Intelligence. Drawing on insights from a survey of 1,679 consumers and 329 merchants in the UAE, the report examines the growing role that mobile devices play in consumer behavior, providing UAE retailers insights to deliver more convenient and secure shopping experiences for their customers. Key findings found that 67 per cent of UAE consumers used their phones as part of their latest retail purchase - marking a 23 per cent increase since 2022. According to the index, The UAE has the highest rate of online shopping with mobile devices, at 37 percent, ahead of Singapore (34.8 percent), the U.K. (27.6 percent), and Brazil (24.4 percent). 32 percent of UAE consumers surveyed used biometric authentication (such as fingerprint or facial recognition) for their latest online retail transaction, far exceeding the global average of 17 percent. 53 percent of UAE consumers want to use cross-channel shopping (across physical and digital channels and different devices), the second-highest rate globally. UAE shoppers rank among the highest worldwide in preferring rewards programmes (75 per cent), free shipping (73 per cent), and price matching (70 per cent). 38 per cent of UAE shoppers made their most recent retail purchase online through a mobile phone or computer for home delivery. These trends are supported by a robust business and regulatory environment, with UAE merchants and government working closely to deliver secure, seamless, and customer-centric digital payment experiences. Salima Gutieva, Visa's Vice President and Country Manager for UAE, said, "The UAE's approach shows what is possible when all stakeholders work together to build the future of commerce. Visa is delighted to contribute to the UAE government's digital commerce agenda, and we remain committed to working with local businesses and banks to introduce innovations such as Visa's Click to Pay that can deliver the digital payment experiences that today's consumers demand.' Consistently high rates of mobile shopping across demographic segments underscore just how universal the mobile-first mindset has become in the UAE. Millennials lead in mobile shopping at 73 per cent, while Generation Z trails Generation X slightly. Baby boomers and seniors dropping off sharply, with just 18 per cent using a mobile phone for their latest purchase.
