Latest news with #PeakClaimsGroup
Business Wire
09-07-2025
- Business
- Business Wire
Peak Claims Group Launches Internal AI-Powered Flood Support App to Enhance Adjuster Accuracy and Compliance
MOBILE, Ala.--(BUSINESS WIRE)--Peak Claims Group, Inc., has officially implemented its Flood Support App across internal teams, including Field Adjusters, QA, and Management. This tool, developed and trained over 24 months, is designed to assist with real-time decision-making during the handling of NFIP flood claims. The Flood Support App uses a custom-trained AI model to help adjusters confidently navigate the strict guidelines imposed by the National Flood Insurance Program (NFIP). The app provides 24/7 scenario-based support, helping reduce documentation errors, improve file accuracy, and shorten cycle times. Closing the Gaps in NFIP Claims Handling Flood claims under the NFIP are fraught with challenges: Detailed Proof of Loss submissions must be timely, complete, and policy compliant. Adjusters must interpret Flood Insurance Policy language precisely. Policies often exclude common perils or contain nuanced ICC and building code provisions. Private insurers administering these policies must comply with federal FEMA time standards without fear of bad faith litigation, placing the compliance burden heavily on the adjuster. FEMA has repeatedly flagged quality control failures and documentation inconsistencies in prior catastrophe reviews. Peak's Flood Support App was developed to reduce these issues before they arise. A Tool Purpose-Built Our field adjusters, QA and management now have: Instant access to guidance on Proof of Loss and policy interpretations to ensure adherence to the NFIP Claims Manual. Step-by-step workflows for Loss Avoidance Measures and ICC provisions. Real-time insight into advance payment thresholds and documentation requirements. QA checklists integrated with FEMA's RCQC and Operation Review standards to reduce audit flags. 'Our team spent two years training this model on real NFIP scenarios, with input from experienced federal and private-sector professionals,' said Justin Cook, COO at Peak Claims Group. 'It's a behind-the-scenes tool that sharpens our execution, minimizes human error, and ultimately leads to a better experience for policy holders.' Built for Accuracy. Designed for Speed. By giving field adjusters and QA reviewers direct access to expert-level decision support, the app improves file turnaround and reduces the need for rework and supplemental claims. The result: consistent compliance with SFIP regulations and NFIP published guidance, improved trust with carrier partners, and fewer escalations. Want to Learn More? While this tool was built for Peak Claims Group's internal use, we welcome conversations with IA firm peers, insurers and industry partners interested in seeing how it works.
Yahoo
26-05-2025
- Business
- Yahoo
Peak Claims Group integrates Canopy Weather analytics
Peak Claims Group has integrated hyper-localised weather analytics provider Canopy Weather to enhance its proprietary Peak Triage platform. This move is aimed at refining the claims handling process with 'data-driven' decision-making capabilities. Peak Triage utilises real-time data to triage insurance claims from the first notice of loss (FNOL). Canopy said the integration of its data streams will allow Peak Claims to assess key claim factors, including weather events, property attributes, cause of loss, and severity, with more accuracy. This capability is expected to match each claim with the most suitable resources, increasing the efficiency of the claims handling process and enhancing the overall policyholder experience. Peak Claims Group CPCU, chief operating officer Justin Cook said: 'Our integration with Canopy Weather significantly strengthens our ability to deliver intelligent triage from the moment a claim is filed. We're moving fast to harness the power of AI and real-time weather data to modernise the claims process. This partnership is a clear step forward in our mission to create a seamless and transparent experience for carriers and policyholders alike.' Canopy Weather, established in 2019 by Don Giuliano and Matt Van Every, specialises in delivering storm data that is actionable for primary insurers, reinsurers, reinsurance brokers, and MGA/MGUs. Peak Claims Group's services include field adjusting, flood adjusting for residential, commercial, and flood claims, desk adjusting, and peak direct. "Peak Claims Group integrates Canopy Weather analytics " was originally created and published by Life Insurance International, a GlobalData owned brand. The information on this site has been included in good faith for general informational purposes only. It is not intended to amount to advice on which you should rely, and we give no representation, warranty or guarantee, whether express or implied as to its accuracy or completeness. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Sign in to access your portfolio
Business Wire
23-05-2025
- Business
- Business Wire
Peak Claims Group Partners with Canopy Weather to Enhance Peak Triage Platform
MOBILE, Ala.--(BUSINESS WIRE)--Peak Claims Group, a leading independent claims management firm, is proud to announce a strategic integration with Canopy Weather, a premier provider of hyper-localized weather analytics. This collaboration enhances Peak Claims Group's proprietary Peak Triage platform, reinforcing the company's commitment to smarter, faster, and more efficient claims handling through data-driven decision-making. "We're moving fast to harness the power of AI and real-time weather data to modernize the claims process. This partnership is a clear step forward in our mission to create a seamless and transparent experience for carriers and policyholders alike." Share Peak Triage is a proprietary claims approach that leverages real-time data to triage claims at first notice of loss (FNOL). With the integration of Canopy Weather's advanced data streams, Peak Claims Group can now provide even greater precision when analyzing key claim factors such as weather events, property attributes, cause of loss (COL), and severity. This enables the platform to intelligently match each claim with the optimal resources, improving speed, accuracy, and ultimately, the policyholder experience. 'Our integration with Canopy Weather significantly strengthens our ability to deliver intelligent triage from the moment a claim is filed,' said Justin Cook, CPCU, Chief Operating Officer of Peak Claims Group. 'We're moving fast to harness the power of AI and real-time weather data to modernize the claims process. This partnership is a clear step forward in our mission to create a seamless and transparent experience for carriers and policyholders alike.' The enhanced Peak Triage platform provides insurance partners with a professional claims process that emphasizes clarity, direction, and accountability from day one. By combining weather intelligence with automation and expert oversight, Peak Claims Group continues to redefine what efficient, high-quality claims management looks like in a rapidly evolving industry. For more information about Peak Claims Group's services and technology solutions, visit
