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TransPerfect Opens New Contact Center in the Philippines
TransPerfect Opens New Contact Center in the Philippines

Yahoo

time22-07-2025

  • Business
  • Yahoo

TransPerfect Opens New Contact Center in the Philippines

NEW YORK and MANILA, Philippines, July 22, 2025 (GLOBE NEWSWIRE) -- TransPerfect, the world's largest provider of language and AI solutions for global business, today announced the opening of a contact center in Manila, marking the company's first entry into the Philippines and further strengthening its global service network. This new center of excellence will serve a wide range of industries, including finance, healthcare, legal, insurance, telecommunications, and technology. Equipped with modern, secure infrastructure, the facility is designed to support high-volume operations while fostering team member productivity and performance. With the addition of Manila, TransPerfect expands its global presence into Asia—joining locations in the US, Dominican Republic, Costa Rica, and France—to deliver around-the-clock support across time zones. 'Manila offers a dynamic and talented workforce with deep expertise in customer service,' said Steve Cheeseman, Vice President, TransPerfect Connect. 'This launch reflects our commitment to growing where our clients need us most and providing high-quality, human-centered support at scale.' TransPerfect President and Co-CEO Phil Shawe remarked, 'We are pleased to open in the Philippines and expand our contact center operations in Asia.' TransPerfect expects to hire more than 500 professionals in Manila over the next 12 months, with opportunities in customer service, technical support, live interpretation, and many back-office positions. The company offers competitive pay, comprehensive benefits, and a career development program tailored for long-term growth. For more information or to explore open roles, visit The Manila contact center is located at:17th Floor, Jollibee TowerEmerald Avenue, Ortigas CenterPasig City 1605PhilippinesEmail: info@ About TransPerfect ConnectTransPerfect Connect is a leading provider of global call center services, business process outsourcing (BPO), and remote interpreting solutions, including over-the-phone interpretation (OPI), video remote interpretation, and multilingual email and chat support. With services in over 200 languages and industry-specialized interpreters screened for subject expertise, TransPerfect Connect enables businesses to bridge communication gaps in seconds. TransPerfect Connect is a division of TransPerfect, the world's leading provider of language and AI solutions for global business. For more information, please visit About TransPerfectTransPerfect is the world's largest provider of language and AI solutions for global business. From offices in over 140 cities on six continents, TransPerfect offers a full range of services in 200+ languages to clients worldwide. More than 6,000 global organizations employ TransPerfect's GlobalLink® technology to simplify the management of multilingual content. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO 17100 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong. For more information, please visit our website at Contact: Ryan Simper +1 212.689.5555mediainquiry@

TransPerfect Legal Recognized as Band 1 by Chambers and Partners 2025 Rankings Guide Across Multiple Jurisdictions
TransPerfect Legal Recognized as Band 1 by Chambers and Partners 2025 Rankings Guide Across Multiple Jurisdictions

Yahoo

time24-06-2025

  • Business
  • Yahoo

TransPerfect Legal Recognized as Band 1 by Chambers and Partners 2025 Rankings Guide Across Multiple Jurisdictions

High-Profile International Disputes, Client Testimonials, and AI Adoption Drive Independently Assessed Top-Tier Rankings NEW YORK, June 24, 2025 (GLOBE NEWSWIRE) -- TransPerfect Legal, the global leader in legal technology and advisory services, today announced its recognition in the Chambers Litigation Support 2025 guide. Band 1 – United Kingdom (eDiscovery Provider) Band 1 – Asia-Pacific (eDiscovery Provider) Band 1 – Canada (eDiscovery Provider) Band 2 – Latin America (eDiscovery Provider) Band 3 – United States (eDiscovery Provider) This year's results include both repeat top-tier recognitions and new rankings in key global markets, underscoring the strength of TransPerfect Legal's international offerings. The Chambers and Partners rankings guide represents the industry's most rigorous evaluation conducted by dedicated research analysts operating across 200 jurisdictions worldwide. The comprehensive assessment process includes extensive client interviews, peer evaluations, and independent market analysis, with rankings determined through year-round research that evaluates technical expertise, client service excellence, commercial awareness, and demonstrated results across the global litigation support sector. According to client feedback captured in the Chambers research, 'TransPerfect has the resources and expertise to best customize and meet deliverables. It provides a one-stop solution for litigation support with experts across each piece of the disclosure journey.' TransPerfect President and Co-CEO Phil Shawe remarked, 'We are honored to receive these recognitions from Chambers, particularly because they reflect our clients' trust in our global capabilities. Securing Band 1 status across three distinct markets is a testament to the TransPerfect Legal team's ability to serve the complex, multi-jurisdictional needs of our clients.' About TransPerfect Legal TransPerfect Legal is the global leader in legal technology, AI, and advisory services for Am Law 200 and Global 100 law firms as well as corporate legal departments. With offices in more than 140 cities worldwide, solutions include forensic technology and consulting, eDiscovery and early data assessment, managed review and legal staffing, language services, deposition and trial support, and paper discovery, all offered alongside the Reef Technology ecosystem, TransPerfect Legal's suite of proprietary applications that address the needs of legal and regulatory practitioners around the world. For more information, please visit About TransPerfect TransPerfect is the world's largest provider of language services and AI solutions for global business. From offices in over 140 cities on six continents, TransPerfect offers a full range of services in 200+ languages to clients worldwide. More than 6,000 global organizations employ TransPerfect's GlobalLink® technology to simplify the management of multilingual content. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO 17100 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong. For more information, please visit our website at Contact: Ryan Simper +1 212.689.5555mediainquiry@ in to access your portfolio

Forbes Daily: Ceasefire Uncertain After Israel Accuses Iran Of Attack
Forbes Daily: Ceasefire Uncertain After Israel Accuses Iran Of Attack

Forbes

time24-06-2025

  • Business
  • Forbes

Forbes Daily: Ceasefire Uncertain After Israel Accuses Iran Of Attack

New Balance is creating a new identity for itself beyond the 'Dad Shoe,' thanks to a formidable roster of sports stars. The Boston-based shoe brand once prided itself on not paying athletes to wear its products. But its mentality has changed as the sneaker landscape evolves—and its ambassadors now include two-time Grand Slam champion Coco Gauff in tennis, three-time MVP Shohei Ohtani in baseball and the presumptive No. 1 pick in Wednesday's NBA Draft, Cooper Flagg. And even though New Balance hardly has the resources to match competitors like Nike or Adidas, that evolution has also fueled growth for the brand's top line, which last year more than quadrupled to $7.8 billion from the $1.8 billion it posted in 2010. Israeli soldiers and rescue team work amid the rubble of residential buildings destroyed by an Iranian missile strike that killed several people on Tuesday. AP Photo/Bernat Armangue A ceasefire between Israel and Iran announced by President Donald Trump—and confirmed by both sides on Tuesday—appeared to weaken as Israeli officials accused Iran of violating the truce by launching missile strikes, a claim Tehran has denied. Israel's Defense Minister Israel Katz said he had instructed the IDF to respond with 'intense strikes' against Iran, while Trump urged Israel not to respond in a post on Truth Social. MORE: The announcement of a ceasefire came after officials at the Department of Defense said the Al Udeid Air Force base near Doha—one of the largest U.S. air force bases in the Middle East—was targeted by short and medium-range ballistic missiles, but no casualties were reported. If Iran were to retaliate against U.S. strikes by blocking a crucial chokepoint for global energy, Goldman Sachs warned, oil prices could reach multiyear highs—a potential complication in the fight against inflation. The Strait of Hormuz is the only water passageway linking the Persian Gulf to the open ocean, and the equivalent of about 20% of global oil consumption moved through the strait in 2024, per the U.S. Department of Energy. Tesla's robotaxi launch sent its stock on a tear Monday, closing the day up 8% and enriching CEO Elon Musk, the world's wealthiest man, by billions of dollars. Although the rollout of the driverless cabs was limited, and comes as Tesla has faced years of safety issues and unfulfilled promises in its full self-driving initiatives, the company added $85 billion to its market cap. WEALTH + ENTREPRENEURSHIP Phil Shawe Two Elk Studios After a dramatic split from his onetime girlfriend and cofounder, billionaire Phil Shawe bought out her half of their translation business TransPerfect in 2018, and has nearly doubled the company's revenue since taking over. Key to its success is an embrace of AI, which, along with humans, is used to translate sensitive information and adapt content to other languages and cultures for hundreds of customers, including Microsoft, P&G, United and Pfizer. Hims & Hers cofounder and CEO Andrew Dudum dropped out of Forbes' billionaire ranks on Monday—less than two months after joining the three-comma-club. Dudum, 36, lost more than $400 million in a single trading day, after shares of his telehealth firm fell by 35%. The sudden selloff came after drugmaker Novo Nordisk announced that it is ending a short-lived partnership with Hims & Hers to sell the popular weight loss drug Wegovy. MONEY + POLITICS Former New York Governor Andrew Cuomo. Photo by Michael M. Santiago/Getty Images Despite resigning as New York's governor in scandal, Andrew Cuomo has increased his fortune by roughly fivefold in the last decade to about $10 million, Forbes estimates. Now a candidate in Tuesday's New York City mayoral primary, Cuomo profited off a $5.2 million book deal at the height of his pandemic popularity, and later joined the advisory board of a nuclear company, earning him stock options worth over $4 million. The Supreme Court will allow the Trump Administration to continue deporting undocumented immigrants convicted of crimes to third-party countries like South Sudan, allowing the government to send migrants to countries they have no previous connection to. The court did not give a reason for its decision, but Justice Sonia Sotomayor issued a 19-page opinion in dissent. TRAVEL + LIFESTYLE The State Department issued a warning for Americans abroad to 'exercise increased caution' in the wake of the U.S. bombing of Iran, but the language signals a relatively low risk. The wording is consistent with Level 2 on the State Department's tiered risk assessment scale, which is the advisory many Western European and some Middle Eastern destinations currently fall under. TRENDS + EXPLAINERS Despite President Donald Trump's claims that Iran's nuclear facilities were 'completely destroyed' by U.S. strikes, military officials, nuclear watchdogs and Vice President JD Vance suggested the damage remains unconfirmed. International Atomic Energy Agency chief Rafael Grossi said in a statement that the agency would need to verify damage to Iran's underground Fordow facility, but noted that the U.S. strikes likely caused 'very significant' damage. DAILY COVER STORY US And Israel Should Prepare For Destructive Iranian Cyberattacks, Ex-Intel Officer Says With a ceasefire announced, it's possible the Iran-Israel war will go more online, though the threat of further strikes remains high. Khoshiran/Middle East Images/AFP/Getty Images In the aftermath of American strikes against multiple Iranian nuclear sites on Sunday, the country retaliated with strikes on Israel and on a U.S. base in Qatar, where no casualties were reported. But longer term, in lieu of a nuclear bomb or significant firepower in the face of U.S. and Israeli military might, Iran may turn to cyberattacks. The country has a 'robust cyber apparatus,' according to Sanaz Yashar, a former intelligence officer in Israel who fled Iran as a teenager and now runs a cybersecurity startup. She expects Iran's cyber offensive units to respond soon with 'quick and dirty' operations, which will be disruptive but not catastrophic. In the longer term, 'there will be investment in destructive cyber capabilities' because they're 'impactful and deniable,' Yashar added. On Sunday, the DHS warned of an increased risk of cyberattacks either from Iran-friendly hacktivist groups or from the Iranian regime itself. U.S. cyber infrastructure, however, may not be adequately prepared because of staff losses at the DHS Cybersecurity and Infrastructure Agency, which currently lacks a permanent director. The agency has been bleeding talent since many of its leadership, including former director Jen Easterly, have departed or were fired. President Donald Trump's nominated director, Sean Plankey, is yet to be confirmed. One CISA insider told Forbes that if there was to be an increase in Iranian cyber activity, the agency would be stretched to respond to the mass of threats currently facing America in cyberspace. 'Any new work is going to cause more strain on CISA because we aren't even being given the resources needed for our current workload,' they said. WHY IT MATTERS Iranian hackers have in recent years been accused of several significant cyberattacks, including a 2023 hack on a number of American water plants. While it's disputed just how much of a digital threat Iran poses, Yashar said the country's hackers will likely want to use attacks as a type of influence operation to 'show off and enhance regime stability internally.' 'The biggest concern would be they go after databases of naval, aviation and shipping information for further targeting,' she said. MORE She Fled Iran And Became An Israeli Cyber Spy. Now She's Raised $30 Million For A Security Startup. FACTS + COMMENTS The Supreme Court will resume a case over a Biden-era student loan forgiveness rule after the Trump Administration briefly put the litigation on pause. The ruling could affect thousands of borrowers seeking to discharge their loans after their schools closed or engaged in misconduct: June 2026: When the Supreme Court's decision is expected $188.8 billion: The amount the Biden Administration said in January it had approved in student loan forgiveness 'American taxpayers will no longer be forced to serve as collateral' Education Secretary Linda McMahon said in April, as the Trump Administration has largely been opposed to student loan forgiveness STRATEGY + SUCCESS As attention spans decrease, it can be increasingly difficult to stay focused at work. Try scheduling your most demanding work when your energy is at its peak, taking regular breaks including walks outside, and prioritizing your physical health. Work to minimize digital distractions by putting your phone in a hard-to-reach place, scheduling specific times to check Slack and email, and silencing notifications during designated focus periods. VIDEO Smoking is making a comeback, with cigarette sales rising in 2020 for the first time in years, though far below their peak in what year? A. 1968 B. 1974 C. 1981 D. 1986 Check your answer. Thanks for reading! This edition of Forbes Daily was edited by Sarah Whitmire and Chris Dobstaff.

How This 'Tax Exile' Embraced AI And Became A Billionaire
How This 'Tax Exile' Embraced AI And Became A Billionaire

Forbes

time23-06-2025

  • Business
  • Forbes

How This 'Tax Exile' Embraced AI And Became A Billionaire

'T here's an old story about the Rolling Stones being tax exiled in France,' billionaire Phil Shawe, 55, says by video call from a white-walled office in Puerto Rico, the tropical sun peeking through the shutters. 'I am tax exiled in Puerto Rico.' Shawe affectionately calls Puerto Rico the 'one legitimate tax haven' in the U.S. He relocated to the island in 2018—the same year he won total control of his translation and language services firm TransPerfect—to counteract the effects of taxes related to the deal. Now, his primary residence is a sprawling Old San Juan mansion that was formerly home to the French consulate. The move was also a symbolic end to an intense battle between Shawe and his former fiancée, cofounder and business partner of more than 25 years, Liz Elting. The pair had founded TransPerfect in a New York University dorm room in 1992 and continued to own and run it successfully for nearly two decades, even after she married someone else. Around 2011, though, things turned ugly, leading to legal battles in two states and lots of nasty allegations (battery by high heel, theft, break-ins). At various points, Shawe and Elting both wanted to buy each other out, but couldn't agree. 'Dysfunctional' was what a Delaware judge called the former lovers' relationship—just before he ordered the company's sale at a public auction in 2016. Elting declined to comment; Shawe underlined the company's financial success that year: 'By no measure was it dysfunctional … And the system that forced [TransPerfect] to spend $250 million in legal fees to run a forced unprecedented sale process is the one that is dysfunctional.' More than a dozen bidders competed over four rounds to buy TransPerfect. It came down to three finalists: Shawe, Blackstone (in conjunction with Elting) and private equity firm H.I.G. (which owns TransPerfect competitor Lionbridge). Shawe won with a $385 million for the 50% he didn't own, valuing TransPerfect at $770 million. Since taking over, Shawe has nearly doubled TransPerfect's revenue to $1.2 billion in 2024 in part via acquisitions, buying up nine companies for $40 million in just the last year; he's also succeeded by pushing into the AI realm. TransPerfect is using the technology in conjunction with humans to translate sensitive information and adapt content like websites to other languages and cultures (a service called localization). The company translates more than 7 million words a day on behalf of its hundreds of customers—including Microsoft, P&G, United and Pfizer. According to Katherine Zinger, senior program manager at Microsoft, TransPerfect's GlobalLink program, which automates multinational businesses' process of translating content like websites into different languages, has helped reduce costs for such work by around 30%. Profit margins in the industry are thin, roughly 7%, per Shore Capital analyst Katie Cousins. TransPerfect declined to provide specific profitability figures; as a private company, it isn't required to, but one of its financial advisors told Forbes that its margins are higher than the industry's average. Shawe has bigger plans and promoted longtime employee and potential successor Jin Lee as co-CEO last year to help him take the company to another level. Forbes estimates that TransPerfect—owned 99% by Shawe and 1% by his mother—is worth around $1.8 billion, 2.3 times its value at the time of the auction. He thinks it's worth even more: 'I'd be a billionaire twice over if I sold the firm, but I don't have any intention to sell the firm. Thirty-two years in, and I'm still working pretty hard.' T he earliest days of the company were exhilarating. Shawe and Elting were business students at NYU when they started the translation service out of Shawe's dorm room, bootstrapping the company with savings and credit card debt. Putting in 100-hour weeks, the then-couple created a network of freelancers to translate documents faster and better than competitors. The company grew quickly. They only took outside investment once, but later bought out the investors. 'We liked the freedom, being able to focus on the long-term vision and the lack of other decision makers,' Elting previously told Forbes . Even as the pair's relationship grew rancorous, the company kept growing, reaching revenue of just over $700 million in 2018. While Shawe was relieved when he finally got full control of the company, he was not happy buying it at auction, which he calls 'tax-stupid' and an 'unfair tax burden.' That's when he hightailed it to Puerto Rico. The U.S. territory has tax advantages that allow certain individuals—those who have relocated to the island in the last decade, donate $10,000 a year to a local nonprofit and establish residency, all of which applied to Shawe—to avoid taxes (including federal ones) on capital gains, dividends or interest. As four Congresspeople wrote in a 2023 letter, they are 'tax benefits that Americans could not obtain anywhere else in the world.' Shawe also reincorporated TransPerfect in Nevada in 2018, due to his growing frustration with the Delaware Court of Chancery, where he says he faced hundreds of millions in attorney's fees connected to the TransPerfect litigation that 'put the company at risk.' It's part activism, part revenge campaign: Shawe has sued attorney Robert Pincus, the custodian in the TransPerfect sale, at least three times—mostly over legal fees related to the sale—and appealed the rulings more than a dozen times between 2017 and 2024. (Most have been dismissed and in judgments as recent as last week; Pincus declined to comment.) Shawe was also the biggest donor to Delaware politics in 2024, giving more than $1 million to a political action committee and helping get the state's current governor elected. Further, he solely funds advocacy organization Citizens for Judicial Fairness, aimed at making the chancery court more transparent—and less powerful. H istorically, translation companies have been 'smaller mom and pop businesses' where it's difficult to 'achieve the scale to be attractive to public markets,' says one of TransPerfect's financial advisors. But lately a handful of companies have been grabbing more of the market including RWS, California-based private company LanguageLine and TransPerfect, the three industry leaders. TransPerfect now has 10,000 employees across 50 countries—up from 5,000 in 2018—who help translate everything from legal documents and patents to marketing materials and signage. Longtime employee Kris Marrero, senior vice president of production, says many staffers are extremely loyal to Shawe, crediting him for creating a unique culture that includes annual 'Avengers' strategy meetings that bring together top executives—held at locales ranging from Buddhist temples in Bhutan to waterfalls in Iceland. 'Phil says to us, 'Never make somebody do a job that you wouldn't do yourself,'' Marrero says. 'When I was an early manager, [I had] a backlog of projects and Phil came to my office and helped me work through them one by one.' Senior vice president of tech operations Joe Campbell recalls Shawe cold-calling linguists at 2 a.m. for assistance on a big translation project. Campbell, who has been at the company for 14 years, says he shared an office with Shawe for about a decade. He says Shawe doesn't like to have his own office in part because he likes to mentor people and have them sit in an office with him. Not everyone gives such glowing reviews. There are hundreds of reviews on Glassdoor complaining about low pay and long hours. 'Our compensation structure conforms to or exceeds the norms for each market,' Shawe wrote in an email to Forbes . 'TransPerfect staff worldwide are properly and fairly compensated.' Plus former TransPerfect employees filed a class action suit in 2019, alleging that the company failed to pay overtime wages; it included the 'hundreds' of employees paid less than $1,125 a week in TransPerfect's New York offices. (That's less than the minimum that they'd have to be paid to be exempt from overtime pay). Shawe, not one to stay out of the courts, sued the lawyer representing the class, Jeremiah Frei-Pearson, for defamation in May 2024. Frei-Pearson told Law360 that TransPerfect undertook 'intentional' wage theft, adding that 'instead of resolving this straightforward wage and hour case, TransPerfect has used every trick in the book to delay the day when it is forced to pay the workers it victimized.' Shawe sued again in February, this time for trademark infringement, accusing Frei-Pearson's firm of using a badly-altered version of TransPerfect's trademark in materials used to recruit additional members of the class. Frei-Pearson didn't respond to a request for comment. Both cases are ongoing. Shawe claims the class action is about attorney fees and says he won't settle despite negligible damages because he does not believe TransPerfect 'did anything wrong' and that doing so would bring 'more frivolous litigation.' It faces another class action stemming from a lawsuit initially filed in 2022 by a former contractor in California. The former contractor accuses TransPerfect of misclassifying her—and 'more than 100 putative class members'—as independent contractors and failing to provide 'timely payment,' overtime and rest breaks. ' The good news is, I have a lot of lawyers,' Shawe says—adding that those same lawyers could help Forbes access the court transcripts faster and cheaper. More than in almost any other industry, AI—particularly the rise of machine translation—has affected language services outfits, which began adopting the technology around a decade ago. Still, there's a difference between a company like TransPerfect and something like Google Translate, Shawe explains. With the latter, 'you basically give up the rights to whatever is in that document and Google is allowed to publish that document publicly, or use it to index.' In contrast, TransPerfect's customers include firms that have a great need for confidentiality and accuracy, including the U.S. Departments of Justice, Energy and Homeland Security and pharmaceutical giant Gilead Sciences. Depending on the client, employees still review almost all of TransPerfect's work. Shawe has been taking advantage of the AI boom by snapping up small companies in new areas. Among them: simultaneous interpretation platform TheSpeech and Switzerland- and Germany-based language services company The Apostroph Group. Shawe, who claims he reinvests most of the firm's profits back into the company rather than paying himself dividends, says he has still around $200 million set aside to acquire more. TransPerfect has also been working with Microsoft to pilot some new AI products, for example, says Zinger, and it's been casting about internally for other business opportunities. 'Translation is facing headwinds—mainly because more and more projects are suitable for automated solutions,' Shawe wrote. A ccording to Shawe, the company's fastest-growing lines of business include over-the-phone interpreter TransPerfect Connect, data collection and annotation arm DataForce and the electronic discovery subsidiary of TransPerfect Legal Solutions. The latter two—both of which are doing well, bringing in $49 million and $125 million in 2024 respectively—underscore Shawe's emphasis on internal innovation. For instance, DataForce, which employs contractors from around the world to help anyone from autonomous vehicle firms to pharma companies collect and label the data needed to train their specialized AI models, has evolved thanks to ideas at TransPerfect's annual hackathon. Meanwhile, the legal solutions business came about after Shawe learned that some customers weren't happy with their existing electronic discovery providers (the process of collecting and sharing electronic information in lawsuits). So it created its own. In Shawe's words: 'Cannibalize yourself. If you can bring a better solution by bringing a technology solution to them, even if it's going to mean a decrease in your services revenue, you bring it. Because if you don't, someone else will.' More from Forbes Forbes Crypto Goes Corporate As A New Wave Of Public Companies Buy Bitcoin By Nina Bambysheva Forbes LA Residents Are Foiling ICE Raids Using Amazon Ring's Neighborhood Watch By Thomas Brewster Forbes How Barron Trump May Have Earned $40 Million From His Dad's Crypto Venture By Kyle Khan-Mullins Forbes Trump's Former Pal Plans To Beat Tariffs And The Immigration Crackdown By Giacomo Tognini Forbes How Comedy Creator Adam W Built A Multi-Million-Dollar Media Brand By Steven Bertoni

TransPerfect Launches New App for Mobile Interpretation
TransPerfect Launches New App for Mobile Interpretation

Yahoo

time05-06-2025

  • Business
  • Yahoo

TransPerfect Launches New App for Mobile Interpretation

Supports Intuitive Access to a Phone or Video Interpreter in Seconds NEW YORK, June 05, 2025 (GLOBE NEWSWIRE) -- TransPerfect, the world's largest provider of language and AI solutions for global business, today announced it has launched the TransPerfect Interpretation App, enabling users to connect to a live, expertly trained video or phone interpreter in seconds. Available on the web, iOS, Android, and Microsoft devices, the app makes accessing over-the-phone interpretation and video remote interpretation simple and fast. It supports 200+ languages, including American Sign Language, enabling users across multiple industries to quickly and effectively respond to customer needs. It's ideal for hospitals, medical and benefit providers, financial branches, legal, retail stores, first responders, and others in any situation where customer interactions happen outside of a contact center. 'This app marks a significant leap forward in making interpretation services more accessible and easier to use,' commented TransPerfect Connect Vice President Steven Cheeseman. 'With on-demand access to professional interpreters, we're empowering organizations to overcome language barriers in real time. It's fast, intuitive, and purpose-built to support the critical work our clients perform every day.' To use the app, simply select a language from the menu and tap to choose audio or video interpretation. If a video interpreter is not available, the call will automatically route to an audio interpreter. Available to all existing TransPerfect customers, the app enables users to: Capture necessary data (account numbers, claim numbers, medical record numbers, etc.) Adjust the audio, mute lines, turn video on and off Add additional parties regardless of whether they have the application installed Capture user satisfaction at the end of every call (customizable by client) TransPerfect President and Co-CEO Phil Shawe stated, 'TransPerfect customers now have easy access to a live interpreter—wherever, whenever, and in any language.' To learn more about the launch, visit or email us at mobileinterp@ About TransPerfect ConnectTransPerfect Connect is a leading provider of global call center services, business process outsourcing (BPO), and remote interpreting solutions including over-the-phone interpretation (OPI), video remote interpretation, and multilingual email and chat support. With services in over 200 languages and industry-specialized interpreters screened for subject expertise, TransPerfect Connect enables businesses to bridge communication gaps in seconds. TransPerfect Connect is a division of TransPerfect, the world's leading provider of language and AI solutions for global business. For more information, please visit About TransPerfectTransPerfect is the world's largest provider of language and AI solutions for global business. From offices in over 140 cities on six continents, TransPerfect offers a full range of services in 200+ languages to clients worldwide. More than 6,000 global organizations employ TransPerfect's GlobalLink® technology to simplify the management of multilingual content. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO 17100 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong. For more information, please visit our website at Contact: Ryan Simper +1 212.689.5555mediainquiry@ in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data

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