Latest news with #Posh
Business Wire
6 days ago
- Business
- Business Wire
Posh Launches AI Simulator: Reimagining Employee Training with AI-Powered Role Playing
BOSTON--(BUSINESS WIRE)--For years, employee training in financial institutions has followed a familiar formula: shadowing seasoned reps, flipping through static manuals, and completing LMS quizzes that feel like school all over again. Add in awkward role-plays, often sugarcoated and inconsistent, and it's clear that the traditional model leaves much to be desired. "Posh's training simulator gives our people more opportunities to build confidence and skills, which ultimately leads to better service for our members.' —Rob Keatts | EVP, Chief Strategy Officer, Chartway Federal Credit Union Share Posh is changing that. Today, the company announces the launch of the AI Training Simulator, a new category of training built on one simple idea: employees don't thrive in taking boring tests; they thrive with AI-powered role-playing. Financial institutions like Simplicity and Chartway Credit Union are already seeing the difference. Employees are becoming more confident, professional, and connected to the people they serve, all by practicing conversations that feel genuine, not rehearsed. A Smarter Way to Train: Built for Real Conversations, Not Check-the-Box Compliance Today, Posh introduces a smarter, more scalable approach. The AI Training Simulator is a modern training companion built to supplement and elevate existing L&D efforts. With immersive, AI-powered simulations, employees and managers can build real-world readiness through realistic practice before ever speaking to a customer or direct report. Whether it's onboarding a new hire, upskilling a loan officer, coaching frontline teams on sales conversations, or preparing managers for high-stakes discussions, the Simulator provides a safe and repeatable environment for growth. From Manual Coaching to Measurable Mastery The biggest training challenge? Employees are often least prepared for the moments that matter most, such as handling upset customers, navigating policy gray areas, or explaining complex financial products. These scenarios are challenging to teach and even more difficult to scale. The AI Training Simulator bridges that gap with customizable voice and text-based role-play that mirrors real conversations and institutional nuance. It's not just for customer service. Clients are utilizing the platform for compliance refreshers, manager coaching, and sales enablement, enabling call center representatives to become more persuasive and confident in revenue-generating conversations. Employees feel more at ease and open to development when the feedback is objective and nonjudgmental. With no manager watching and no peer evaluating, the AI creates a safe space for real improvement through clear, constructive input. To make training even more engaging, the Simulator incorporates gamification elements, including earning badges and tracking high scores, which motivate learners and encourage continuous improvement. 'We see incredible potential in a training tool like this, not just for our call center, but across the organization. Imagine giving new leaders a safe space to practice tough conversations with their team members. Posh's training simulator gives our people more opportunities to build confidence and skills, which ultimately leads to better service for our members.' — Rob Keatts | EVP, Chief Strategy Officer, Chartway Federal Credit Union Built for the Complexity of Banking Unlike generic platforms, the AI Training Simulator is purpose-built for the workflows, regulatory demands, and customer sensitivities of financial institutions. It supports the full arc of employee development, from hiring assessments to ongoing performance coaching, with tools tailored to each institution's tone, products, and policies. Customizable scenarios and scoring systems allow institutions to align training with internal KPIs, while a robust analytics dashboard tracks individual and team progress. Voice and chat simulation modes support diverse learning preferences across branches, call centers, lending desks, and back-office teams. The impact is clear: employees trained through simulation retain knowledge 2.5x more effectively than those using static LMS modules (Deloitte, PwC). A survey found that as much as 80% of employees would stay longer if their employer invested in learning and development ( And organizations using AI for training report an average 20% reduction in training time per employee (Gitnux, April 2025). As part of the broader Posh platform, Training Sim is built to integrate seamlessly with Posh's Knowledge Management System. Clients using Posh products will soon be able to generate simulations directly from their internal knowledge bases, instantly transforming policies, procedures, and documentation into interactive, scenario-based training with minimal manual effort. Real Results from the Field 'The Training Simulator has made a real difference for us. It saves trainers a lot of time and makes it simple to build scenarios that actually feel like the conversations our team has with members. For employees, it's easy to use and surprisingly effective. The feedback on tone and pacing has helped us come across more clearly and confidently. It's a more modern way to train, but more than that, it's helping us have better interactions with our members.' — Sarah Arnoldy, Chief Experience Officer, Simplicity Credit Union A Platform That Elevates Performance, Not Just Proficiency Early adopters consistently highlight how easy the platform is to use, from building simulations and avatars to generating role-play scenarios using real-world transcripts. The experience feels more human, more flexible, and more aligned with how people actually learn. At the core is situational memory, the idea that people retain knowledge 2.5x better by doing rather than observing. Simulation-based training enables employees to build confidence and fluency through realistic practice, not rote memorization. Posh emphasizes one thing: AI isn't here to replace your people. It's here to make them better, faster, more confident, more effective. This type of experiential learning helps teams feel more prepared, more engaged, and more capable across both customer-facing and internal conversations. In an industry where execution is everything, practice doesn't just improve performance, it transforms it. The Future of Training Is Not a Workshop. It's a Simulator. The AI Training Simulator is now available to financial institutions ready to modernize and scale employee development. It doesn't replace the critical work of L&D teams, it amplifies it. By turning training into a daily habit, not a quarterly event, it gives every employee the one thing they've always needed but rarely had: the chance to practice. When leadership champions new technology and clearly communicates that AI is here to help, not replace, employees lean in, not back. Don't fall behind. The banks winning tomorrow are training with AI today. Request your demo: About Posh: Posh empowers financial institutions to elevate member and employee experiences through intelligent AI solutions that combine conversational, generative, and agentic capabilities for deeper engagement, smarter service, and greater autonomy. With over 100 financial institution clients and over 200 products deployed, Posh's purpose-built platform spans voice, digital, training and knowledge channels, delivering transformative self-service, employee enablement, and operational efficiency. Learn more at
7NEWS
16-07-2025
- Business
- 7NEWS
'Scaling back is always okay': Inside Victoria Devine's bathroom renovation
When planning a bathroom renovation, there are lots of exciting decisions to be made. What tiles will you choose? Will you have a bathtub or an extra-large shower? And, most importantly, how will you afford it? When financial expert and host of She's on the Money, Victoria Devine embarked on a bathroom renovation, staying in control of her budget was a top priority. "Renovations rarely go exactly to plan," she says. Unsurprisingly, her first step before undertaking the renovation was making sure she had a 'financial safety net'. "The amount needed differs depending on the property you're renovating, but as a blanket rule I recommend a buffer of 10 to 20 percent of your total budget," she says. "If you're doing up an older home or anything structural, lean closer to the 20 percent to be safe." The buffer was also there in the instance that problems or unwanted surprises pop up. "Being financially and mentally prepared means less stress when problems come up," she says. "Have early chats with your builder about common surprises based on your property type so you're not caught off guard when they come." The features most important to Devine in the new bathrooms were "quality, style and functionality". She wanted practical items that were great value and ended up choosing Reece's Posh range for the big-ticket items. "The vanities and back-to-wall baths were standout pieces: easy to customise, super functional, and designed to last," she says. "I know they'll still look great for years to come." For the rooms, she settled on a neutral colour palette with large square 'griege' tiles, pared with smaller rectangular sage green tiles as a feature. The finished bathroom includes a large shower with built-in recess for toiletries, a separate bathtub, matte black tap-ware, built-in timber vanity and round mirror with in-built storage. Now that she's been through the process herself, the finance guru has plenty of money tips to share for those embarking on a similar journey, including having clear rules on where to spend and where to save. "Spending should be prioritised towards good trades and anything structural," she says. "Save on finishes and styling touches that can be easily changed later. "You can always upgrade these along the way when your budget has more breathing room." If you've begun to realise costs are creeping up and your budget is dwindling, Devine suggests to "pause and reassess". "Have a clear list of your non-negotiables and the things you're happy to let go," she says. "Scaling back is always okay. Your financial wellbeing should come first, always." With any renovation, one of the biggest decisions is how to fund it. Before you decide, Devine recommends weighing up the pros and cons that come with each option. "Home equity is usually more affordable than other options, but it's important to make sure you're not overextending," she says. "A mix of equity and savings can offer flexibility and reduce repayment pressure. "Be cautious with personal loans as they often come with higher interest rates and stricter terms." Devine's top three considerations when working out your budget: 1. Council permits are often not initially considered and fly under the radar until it is too late. Make sure you look at the regulations for renovating in your area to factor those costs into your budget. 2. If the renovation requires you to move out temporarily, accommodation and storage costs can add up quickly. 3. Interest costs when taking out a renovation loan are easy to forget but should be factored into the budget too.
Time of India
08-07-2025
- Business
- Time of India
Gender audit at 16 tourist destinations in Kerala by year-end: Minister
T'puram: The state govt will conduct gender audits at 16 destinations by the end of the year as part of making the state a women-friendly destination, said tourism minister P A Mohamed Riyas. Speaking after inaugurating a state-level consultation workshop on Tuesday to bring out a Gender Inclusive and Women-Friendly Tourism Policy, Riyas said gender audits were already done in six places and safety audits were done in 64 places. "The next step is to make these destinations women-friendly by looking at the findings of the audits," he added. The gender audit identifies gender gaps and inequalities and is aimed at promoting equitable opportunities for men and women in the tourism sector. The state govt has already allocated funds to give subsidies for women entrepreneurs in tourism, he said, adding that the efforts of Responsible Tourism Mission Society to aid the affected in Mundakkai and Chooralmala was an example. He said that around 17,631 women have registered as entrepreneurs in Responsible Tourism Mission Society. "Some of them are doing exclusive women tours, running women homestays and are women drivers. There is a need to train these people in a professional manner. That is going to be the next step. UN Women has helped the tourism department technically and has also approved our plan," he said. He said this was the first time a state was planning women-friendly tourism with the aim of opening women-friendly destinations and creating a network of women entrepreneurs in tourism. The move comes because the state govt realised the increasing trend of women travelling alone and in groups post-Covid, he added. The state has been witnessing an increase in domestic and foreign tourist arrivals after Covid. "Our tourist arrival numbers are above the average of the numbers of other states. Munnar got the most number of tourists last year. We are competing with countries," Riyas said. Shikha Surendran, MD, Kerala tourism development corporation, said safety studies and Posh training were given and women committees were formed as part of making destinations women-friendly. The aim of the consultation meet is to frame a draft policy. Later, Riyas told reporters that an empanelled agency was in charge of inviting influencers as part of tourism promotion and the state govt has no role in who is invited. "At that time, we did not know about the activities of Jyothi Malhotra, who was later arrested for alleged spying. She was part of a group that arrived in the state. She went to BJP-ruled states too. Such needless negative publicity may impact tourist arrivals and can be avoided," he said.
The National
03-07-2025
- Sport
- The National
Peterborough chairman's 'delight' at Fernandez Rangers move
Gers yesterday confirmed the capture of the centre-back, 23, from the English League one side, their second signing of the day after Joe Rothwell headed north from Bournemouth. Both were added on permanent deals for undisclosed fees. The Posh signed Fernandez for nothing from non-league Ramsgate in 2021 and eased him in with sporadic appearances and some loans before becoming a regular last season. It's believed Gers have now paid seven figures for him and will provide him with the platform to play European football. Read more: MacAnthony is thrilled with his progress and says it is evidence that his club is the best place for young players to go and develop despite apparently being "written off" in recent years. They have just finished bottom half in the third tier with a very young squad. The Irishman wrote on social media: "Delighted to play a part taking a young man for £0, let our wonderful coaches do their thing, the club have an awful season winning another trophy & see him end up at a champions league club in another blockbuster deal. "Another message to all young talent out there & their agents that regardless of recent 'short term' sentiment re us being written off - Peterborough is the place to come & has been for many years."
The Herald Scotland
03-07-2025
- Sport
- The Herald Scotland
Peterborough chairman's 'delight' at Fernandez Rangers move
The Posh signed Fernandez for nothing from non-league Ramsgate in 2021 and eased him in with sporadic appearances and some loans before becoming a regular last season. It's believed Gers have now paid seven figures for him and will provide him with the platform to play European football. Read more: MacAnthony is thrilled with his progress and says it is evidence that his club is the best place for young players to go and develop despite apparently being "written off" in recent years. They have just finished bottom half in the third tier with a very young squad. The Irishman wrote on social media: "Delighted to play a part taking a young man for £0, let our wonderful coaches do their thing, the club have an awful season winning another trophy & see him end up at a champions league club in another blockbuster deal. "Another message to all young talent out there & their agents that regardless of recent 'short term' sentiment re us being written off - Peterborough is the place to come & has been for many years."
